Oracle Process Cloud Service198.46.85.207/~bpmnext/wp-content/uploads/2015/02/LChow.pdf ·...

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Oracle Process Cloud ServiceRapidly Automate & Manage Process Applications


Linus ChowMaster BPM Champion


Disclaimer

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BPM Overview & Benefits

Visibility

Efficiency

Agility


Trends Affecting BPM

The Digital Business Challenge

Technology Reshaping Value and Economics

Customers in Control, High Expectations

Need IT-led Business Innovation and Agility

5

Oracle Confidential – Internal/Restricted/Highly Restricted


Process Challenges

Disconnected Customer

Experiences

Proliferation of Cloud Silos

Disconnected front-end & back-end business

operations

Lack of Self-Service

Lack of Mobility

Lack of Visibility & Business Control

No end to end visibility

Rigid processes; Unable to change on the fly

Unable to tap into tribal knowledge for smart decisions

Slow Time To Market & Lost Opportunities

Takes too long to build solutions

Difficult to change solutions in an agile manner

Dependency on IT

Business-IT Gap Oracle Confidential – Internal/Restricted/Highly Restricted

6


Why BPM in the Cloud?Empowering Line of Business

Faster Response

Higher QoS

Lower Risk

Lower Costs

Do More with Less

Rapid Development - Zero Code

Easy to customize

Easy to Manage

Frequent Releases

Build Once Deploy Anywhere

Ease of Use

Ubiquitous Access

Rich Insights

Built for change

Innovate


7

IT OperationsPerformance & Costs

Application DevelopersAgility & Lifecycle

Line of BusinessVisibility & Control


Oracle Cloud - Platform as a Service OfferingsEnterprise-Class Public Cloud Services


8

Lin

e o

f B

usi

ness

Use

rIT

/Devel o

per Integration

Business Intelligence Process Management

Mobile

Documents

Java DeveloperDatabase

Compute Storage Messaging

Social

Identity Systems Monitoring & Analytics

Big Data


Rapid Process Automation & Productive Work Management

Oracle Process Cloud Service V1 Highlights

Fast & EasyEasy to build,

change, & manage Business Apps

Work Productively

Responsive & Mobile Apps

Visibility & Agility

Self –Service

Complete Lifecycle & Management By

Exception

Integrate & Extend

SOAP, REST & Integration Cloud Service

Metrics, Dashboards & Business Control1

2

4

3

5


Extending Oracle SaaS With Process CloudCommon Theme: Approvals, Extensions and Integrations

Approvals & White Spaces: Rules based approvals; Exceptions; Automate edge processesTailor-to-Fit &

Custom: Highly variant processes; Custom processes to cater to business conditionsCross Pillar Workflows: Automate & Streamline processes across CX /non CX Apps – cloud and on-premise

• Opportunity Approval

• Deal Approvals – CPQ Integration

• Approve product availability by country

Oracle Company Confidential – Internal Only 10

• Partner On boarding & Programs Management

• Partner Deals Management

• Special Order Process

• Contracts Management (Sales Cloud & ERP )

• Customer Service Approval for returns (Sales Cloud & Service Cloud)


Sales Cloud Integration – Partner Program Approval


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User Personas & Needs

End User

• Who ?• Casual Users• Process Participants

• What they do ?• Kick off Processes• Commonly performs

approvals• What they need ?

• Multi-Channel Interfaces• Intuitive Interfaces• Optimized Click Experience

Power User Designer • Who ?

• Process Owner, Process Manager

• Process Operations Manager, Admin

• What they do ?• On-boarding of service• Monitor process/business

health• Drill down to

instances/troubleshoot• Configure & tailor-to-fit

processes• What they need ?

• Process/ROI Dashboards• Tools to control process flows• Easy config & self-service

tools

• Who ?• Analyst, Business User

• What they do ?• Build Applications (Process,

Forms, Rules, Data, Metrics)• Manage Application Lifecycle

• What they need ?• Tools for rapid process

automation• Templates & interface

discovery• Sandbox & Complete

Lifecycle Mgmt


Business Driven CompositionStarter Patterns, Import Options

Collaborative DesignZero-Code


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Fast & Easy Application Composition

Business Led FormsBuild Once & Run Anywhere!

Rich Palette & DynamicAccess to Business Data

Oracle BPM Composer


Business RulesExcel like Decision Tables

If-Then StatementsAuto-generated Rule Tests


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Fast & Easy Application Composition

Complete LifecycleVersion Management

Sandbox for ValidationTest to Prod Promotion

Oracle BPM Composer


BPM Workspace

Responsive & Personalized

Manage Tasks

Collaborate around Tasks

Organize Tasks

Track Tasks

BPM Mobile App

Cross Platform Mobile App

Secure & Responsive

Integration with Native Mobile Features

Offline support

REST API & Oracle Mobile Application Framework


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Email

Task Notifications

BAM Alerts

Access Workspace from Email

Productive Work ManagementEnd User


Business Agility

Detailed Audit Trail for drill-down

Powerful Process Change capabilities

Dynamic Reassign & Delegate


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Business Visibility

Rich Out of the Dashboards

Monitoring Process, Tasks & People

Bottleneck Analysis

Trend Analysis

Alerts & Notifications

Business Visibility & AgilityPower User


Self-Service

Alerts & Guided Navigation Path for Problem Resolution


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Oracle BPM Workspace

Alerts

AutomaticFiltering

ContextualActions


DEMONSTRATION

Process Cloud Demonstration


Integration Cloud Service Simplified: web based, point & click integration

experience Intuitive Visibility: Rich monitoring & error

management Pre-integrated: Oracle SaaS Auto-Association &

Auto-Discovery (Post v1.0) Rich Connectivity: Cloud & On-premise

connectors Recommendations: Built-in recommendation

engine for guidance Error Detection & Repair: Alerts & Guided Error

Handling


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Integration with Applications

• SOAP

• Simple Authentication (Username/Password & Tokens)

• On-Premise Integration via Reverse Proxy

Integrate & ExtendOracle BPM Composer


Quick Ramp to Productivity

Business-Led Rapid Development

Build for Change

Quickly create “Mash Apps” that span cloud & on-premise

Applications

BPM for Masses & for all Process Types

Oracle Process Cloud Benefits


Oracle Process Cloud ServiceRapidly Automate & Manage Business Applications


Linus ChowMaster BPM Champion

Oracle Process Cloud Service198.46.85.207/~bpmnext/wp-content/uploads/2015/02/LChow.pdf ·...

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