Oracle Process Cloud ServiceOracle Confidential – Internal/Restricted/Highly Restricted 13 Fast &...
Transcript of Oracle Process Cloud ServiceOracle Confidential – Internal/Restricted/Highly Restricted 13 Fast &...
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Oracle Process Cloud ServiceRapidly Automate & Manage Process Applications
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Linus ChowMaster BPM Champion
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Disclaimer
THE INFORMATION CONTAINED IN THIS DOCUMENT IS FOR INFORMATIONAL SHARING PURPOSES ONLY, AND SHOULD BE CONSIDERED IN YOUR CAPACITY AS A CUSTOMER ADVISORY BOARD MEMBER OR PURSUANT TO YOUR BETA TRIAL AGREEMENT ONLY. IT IS NOT A COMMITMENT TO DELIVER ANY MATERIAL, CODE, OR FUNCTIONALITY, AND SHOULD NOT BE RELIED UPON IN MAKING PURCHASING DECISIONS. THE DEVELOPMENT, RELEASE, AND TIMING OF ANY FEATURES OR FUNCTIONALITY DESCRIBED IN THIS DOCUMENT REMAINS AT THE SOLE DISCRETION OF ORACLE.
THIS DOCUMENT IN ANY FORM, SOFTWARE OR PRINTED MATTER, CONTAINS PROPRIETARY INFORMATION THAT IS THE EXCLUSIVE PROPERTY OF ORACLE. YOUR ACCESS TO AND USE OF THIS CONFIDENTIAL MATERIAL IS SUBJECT TO THE TERMS AND CONDITIONS OF YOUR ORACLE SOFTWARE LICENSE AND SERVICE AGREEMENT, WHICH HAS BEEN EXECUTED AND WITH WHICH YOU AGREE TO COMPLY. THIS DOCUMENT AND INFORMATION CONTAINED HEREIN MAY NOT BE DISCLOSED, COPIED, REPRODUCED OR DISTRIBUTED TO ANYONE OUTSIDE ORACLE WITHOUT PRIOR WRITTEN CONSENT OF ORACLE. THIS DOCUMENT IS NOT PART OF YOUR LICENSE AGREEMENT NOR CAN IT BE INCORPORATED INTO ANY CONTRACTUAL AGREEMENT WITH ORACLE OR ITS SUBSIDIARIES OR AFFILIATES.
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
BPM Overview & Benefits
Visibility
Efficiency
Agility
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Trends Affecting BPM
The Digital Business Challenge
Technology Reshaping Value and Economics
Customers in Control, High Expectations
Need IT-led Business Innovation and Agility
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Oracle Confidential – Internal/Restricted/Highly Restricted
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Process Challenges
Disconnected Customer
Experiences
Proliferation of Cloud Silos
Disconnected front-end & back-end business
operations
Lack of Self-Service
Lack of Mobility
Lack of Visibility & Business Control
No end to end visibility
Rigid processes; Unable to change on the fly
Unable to tap into tribal knowledge for smart decisions
Slow Time To Market & Lost Opportunities
Takes too long to build solutions
Difficult to change solutions in an agile manner
Dependency on IT
Business-IT Gap Oracle Confidential – Internal/Restricted/Highly Restricted
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Why BPM in the Cloud?Empowering Line of Business
Faster Response
Higher QoS
Lower Risk
Lower Costs
Do More with Less
Rapid Development - Zero Code
Easy to customize
Easy to Manage
Frequent Releases
Build Once Deploy Anywhere
Ease of Use
Ubiquitous Access
Rich Insights
Built for change
Innovate
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IT OperationsPerformance & Costs
Application DevelopersAgility & Lifecycle
Line of BusinessVisibility & Control
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Oracle Cloud - Platform as a Service OfferingsEnterprise-Class Public Cloud Services
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Lin
e o
f B
usi
ness
Use
rIT
/Devel o
per Integration
Business Intelligence Process Management
Mobile
Documents
Java DeveloperDatabase
Compute Storage Messaging
Social
Identity Systems Monitoring & Analytics
Big Data
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Rapid Process Automation & Productive Work Management
Oracle Process Cloud Service V1 Highlights
Fast & EasyEasy to build,
change, & manage Business Apps
Work Productively
Responsive & Mobile Apps
Visibility & Agility
Self –Service
Complete Lifecycle & Management By
Exception
Integrate & Extend
SOAP, REST & Integration Cloud Service
Metrics, Dashboards & Business Control1
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Extending Oracle SaaS With Process CloudCommon Theme: Approvals, Extensions and Integrations
Approvals & White Spaces: Rules based approvals; Exceptions; Automate edge processesTailor-to-Fit &
Custom: Highly variant processes; Custom processes to cater to business conditionsCross Pillar Workflows: Automate & Streamline processes across CX /non CX Apps – cloud and on-premise
• Opportunity Approval
• Deal Approvals – CPQ Integration
• Approve product availability by country
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• Partner On boarding & Programs Management
• Partner Deals Management
• Special Order Process
• Contracts Management (Sales Cloud & ERP )
• Customer Service Approval for returns (Sales Cloud & Service Cloud)
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Sales Cloud Integration – Partner Program Approval
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User Personas & Needs
End User
• Who ?• Casual Users• Process Participants
• What they do ?• Kick off Processes• Commonly performs
approvals• What they need ?
• Multi-Channel Interfaces• Intuitive Interfaces• Optimized Click Experience
Power User Designer • Who ?
• Process Owner, Process Manager
• Process Operations Manager, Admin
• What they do ?• On-boarding of service• Monitor process/business
health• Drill down to
instances/troubleshoot• Configure & tailor-to-fit
processes• What they need ?
• Process/ROI Dashboards• Tools to control process flows• Easy config & self-service
tools
• Who ?• Analyst, Business User
• What they do ?• Build Applications (Process,
Forms, Rules, Data, Metrics)• Manage Application Lifecycle
• What they need ?• Tools for rapid process
automation• Templates & interface
discovery• Sandbox & Complete
Lifecycle Mgmt
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Business Driven CompositionStarter Patterns, Import Options
Collaborative DesignZero-Code
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Fast & Easy Application Composition
Business Led FormsBuild Once & Run Anywhere!
Rich Palette & DynamicAccess to Business Data
Oracle BPM Composer
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Business RulesExcel like Decision Tables
If-Then StatementsAuto-generated Rule Tests
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Fast & Easy Application Composition
Complete LifecycleVersion Management
Sandbox for ValidationTest to Prod Promotion
Oracle BPM Composer
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BPM Workspace
Responsive & Personalized
Manage Tasks
Collaborate around Tasks
Organize Tasks
Track Tasks
BPM Mobile App
Cross Platform Mobile App
Secure & Responsive
Integration with Native Mobile Features
Offline support
REST API & Oracle Mobile Application Framework
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Task Notifications
BAM Alerts
Access Workspace from Email
Productive Work ManagementEnd User
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Business Agility
Detailed Audit Trail for drill-down
Powerful Process Change capabilities
Dynamic Reassign & Delegate
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Business Visibility
Rich Out of the Dashboards
Monitoring Process, Tasks & People
Bottleneck Analysis
Trend Analysis
Alerts & Notifications
Business Visibility & AgilityPower User
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Self-Service
Alerts & Guided Navigation Path for Problem Resolution
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Oracle BPM Workspace
Alerts
AutomaticFiltering
ContextualActions
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DEMONSTRATION
Process Cloud Demonstration
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Integration Cloud Service Simplified: web based, point & click integration
experience Intuitive Visibility: Rich monitoring & error
management Pre-integrated: Oracle SaaS Auto-Association &
Auto-Discovery (Post v1.0) Rich Connectivity: Cloud & On-premise
connectors Recommendations: Built-in recommendation
engine for guidance Error Detection & Repair: Alerts & Guided Error
Handling
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Integration with Applications
• SOAP
• Simple Authentication (Username/Password & Tokens)
• On-Premise Integration via Reverse Proxy
Integrate & ExtendOracle BPM Composer
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Quick Ramp to Productivity
Business-Led Rapid Development
Build for Change
Quickly create “Mash Apps” that span cloud & on-premise
Applications
BPM for Masses & for all Process Types
Oracle Process Cloud Benefits
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Oracle Process Cloud ServiceRapidly Automate & Manage Business Applications
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Linus ChowMaster BPM Champion