ORACLE ERP CLOUD SIG - Amazon S3Group... · ERP Cloud SIG Purpose •This group is open to anyone...
Transcript of ORACLE ERP CLOUD SIG - Amazon S3Group... · ERP Cloud SIG Purpose •This group is open to anyone...
ORACLE ERP CLOUD SIGJune 18, 2018
Agenda
• Board Introductions (10 minutes – Kevin Johnson/Sue Shaw)
• R13 Known Issues (20 minutes – Kevin/Sue for Logan Wacker)• Defect Resolution
• Key Benefits
• Discussion (20 minutes - Group)
• Topic List Review (10 minutes – Kevin Johnson)
ERP Cloud SIG Purpose
• This group is open to anyone who wishes to know more
about Oracle ERP Cloud. Our Purpose is to:
• Understand how ERP Cloud can work for your company
• Network with other ERP Cloud customers and partners
• Share ERP Cloud best practices and lessons learned
• Receive education about ERP Cloud
• Work together to advance ERP Cloud enhancement requests
Board Introductions
Kevin Johnson
President
Ohio National
Sue Shaw
Vice President
ATCO Group
Logan Wacker
Enhancement Coordinator
Elire Inc.
Matt Hauser
Content Coordinator
AXIA Consulting
Dan Rinaldi
Member At-Large
Ohio National
What It means to be a Board Member
• Attend and participate in conference calls (current
schedule is every second month)
• Attend and participate in face to face meetings at
Collaborate and Oracle OpenWorld and any other
relevant events if possible
• Assists in membership recruitment efforts by forwarding
SIG information and meeting details to any interested
parties such as:• Oracle Sales reps
• Other SIGs
• Customers not yet part of the SIG
• Business partners (they can also notify their customers)
Board Member Roles Filled
• President – Kevin Johnson• Provides insight to Quest’s board on strategic issues of concern to SIG members
• Serves as key contact for all information that relates to the SIG members
• Serves as liaison to primary Oracle contacts for SIG members
• Vice President – Sue Shaw• Performs additional functions as assigned by the President
• Provides leadership and direction for the SIG
• Enhancement Coordinator – Logan Wacker• Acts as the primary contact for Enhancement ideas
• Is familiar with the Oracle idea labs on cloud customer connect
• Content Lead - Matt Hauser• Maintains SIG meeting topic list
• Facilitates search for subject matter experts that can provide information on a topic of interest
to the SIG
• Facilitates the creation of appropriate presentations and discussions on topics of interest during
SIG meetings
• Member At Large – Dan Rinaldi• Duties will be assigned by the Executive Board
Board Member Roles Outstanding
• Communications Coordinator• Serves as main contact for Quest to obtain any information about the SIG members
• Serves as main contact for any individuals interested in becoming members of the
SIG
• Serves as main contact for Oracle to obtain any information about the SIG members
• Provides any other useful information/materials to be posted on the Quest website
• Takes and distributes monthly conference call notes to SIG membership
• Functional Area Lead(s)• Subject matter expert in a specific area of functionality in ERP Cloud such as
Finance, SCM or Technical (PaaS or IaaS)
• Works with Content Lead to ensure meeting topics are pertinent to their area of
focus
• Ensures area of focus is adequately represented in the SIG
• If required, facilitates calls on specific topics related to their area of focus
Board Member Roles Outstanding
• Oracle Liaison (Oracle Employee) – To be Named• Serves as key contact/liaison to Oracle for the Special Interest Group (SIG)
• Participates in all meetings and conference calls of the SIG
• Forwards meeting and conference call information to appropriate Oracle stakeholders
• Promotes SIG to ERP Cloud customers and at any Oracle internal events
• Recommends topics of interest to the SIG
• Liaises with subject matter experts who can provide information or presentations on
topics of interest to the SIG
• Members At – Large (3-4 Positions)• Other board positions may exist at the discretion of the board. These positions will
be considered Members at Large. Their respective duties will be determined and
assigned by the President and/or the Executive Board. A Member at Large can be
either a customer or a partner
ISSUE TRIAGE &
DEFECT RESOLUTIONLogan Wacker, Elire Inc
Issue Triage
You’ve encountered an issue, potential bug/possible
defect, or have questions regarding functionality. What do I
do next?!
My Oracle Support (MOS) Cloud Customer Connect
Working with My Oracle Support
Best Practices:
• Search the Knowledge Base: The chances are, an
answer or solution already exists for your issue. Oracle
recommends you explore this as your first step towards
resolution
• Open a Service Request (SR): Utilize Oracle Global
Customer Support. Remember: One issue per SR
• Follow Severity Descriptions as this needs to be in alignment with
Oracle Policy
• If additional attention is needed, request the On Duty Manger’s
attention
Support Contacts:• Online: https://support.oracle.com/
• Call: 1.800.223.1711
Cloud Customer Connect
Engage the Community: Through Cloud Customer
Connect, you can engage your peers via product lines
where you post your questions, proposed ideas and
receive feedback
https://cloudcustomerconnect.oracle.com
R13 KNOWN ISSUESLogan Wacker, Elire Inc
FAQ
• Q: How do I upgrade from R12 to R13?
• A: Scheduling an upgrade is handled through My Services in MOS
by system admin’s who’ve been notified by Oracle. Upgrades are
invite only.
• Q: Will R12 home page URL still work after R13 upgrade?
• A:Yes, in R12 the URL read like
http://xxxx.fs.datacenter.oraclecloud.com/homepage/faces/FuseWe
lcome. In R13 the URL rewrite in the app server appears as
https://xxxx.fa.datacenter.oraclecloud.com/fscmUI/faces/FuseWelc
ome
• Q: What is the default idle session time out in R13?
• A: 2 hrs. (In R12, it was 30 min and customers could request to
change through an SR)
Frequent Customer Facing Issues
• I: Network Connectivity Removed:
• Cause: Upgrade deleted all previously established network
connectivity for processes like Bank Statement Import.
• Resolution: Open one SR containing the previously closed SR’s
that established connectivity along with each banks host name, port
and IP addresses. Turn around time ~1 week by MOS
Frequent Customer Facing Issues
• I: Cannot add Bank Account for Expense Reimbursement:
• API Bug issue. Resolve in June Bundle. Reference: Bug 28031602
Frequent Customer Facing Issues
• I: Add role button is greyed out in security console
• Cause: Default setting in R13 doesn’t allow role membership
addition in security console. Reference: Document 2276366.1
Frequent Customer Facing Issues
• I: Can’t run LDAP processes
• Cause: Duplicated R9 and R13 seeded roles are assigned.
Reference: Document 2403120.1
• I: Duplicated LDAP requests sent (1st does nothing, 2nd
invokes multiple child processes and works) Reference:
Bug 27975050 (resolved in v. 11.13.18.02)
Frequent Customer Facing Issues
• Complete listing of recognized known issues, reference
MOS: Doc ID 2394757.1
DISCUSSIONS
NEXT MONTHS TOPIC?!
Next Month Topic…
• How to manage the Patch/Quarterly Updates
• Quarterly frequency, two weeks to test, Audit verification etc.
• Change management and user adoption guidance, tips and tricks, etc
• Enhancement request process
• Customers need to work together
• Using Cloud Customer Connect “ideas”
• SRs and how best to work with Oracle Support
• New release information locations – what’s good and what’s not
• How best to handle Segregation of Duties management?
• Planning refreshes
• Support model – what different skills are needed
• Cross functional impacts – ie structure set up that works for both ERP and
HCM
• Data Masking Usefulness
• Notification of Environment maintenance/downtime improvements
• Anything else?
Key Dates & Next Steps
Key Dates• SIG Calls
• Monday, August 13 at 1PM EST
• Monday, October 8 at 1PM EST
• OOW Meeting – Details TBD Oct. 22-
26th
• Monday, December 10 at 1PM EST
Next Steps
• Participate in Group Discussion
on our page for future topics• https://www.questdirect.org/groups/h
ome/211
• Let us know if you would like to
be part of the Board!