Telco Regulation in an Election Year

David EpsteinVP, Corporate and Regulatory Affairs, Optus

InvestingIn

Infrastructure

• Optus has invested $17 billion in Telco infrastructure• We are continually expanding Network capacity and

coverage through 3G upgrades and 4G rollout

Structural Reform

• ACCC to set and review access terms• Timely response from NBN Co for revised SAU• Government of the day to provide level playing field

for all stakeholders

RegulatoryBurden

Case Study: Customer Information Requirements For The Sale of a Fixed Line Telephone Service

Legislation

Telecommunications Act 1997

Consumer Protection and

Service Standards 1999

Competition & Consumer Act

2010

Privacy Act 1988

Legislation

Telecommunications Act 1997

Consumer Protection and

Service Standards 1999

Competition & Consumer Act

2010

Privacy Act 1988

Authority Determinations

Premium Services 2010

(#1&2) Identity check for Prepaid public services 2000

Customer Service Guarantee 2000

Standard Form of Agreement

Information 2003

RegulatoryBurden

Case Study: Customer Information Requirements For The Sale of a Fixed Line Telephone Service

Legislation

Telecommunications Act 1997

Consumer Protection and

Service Standards 1999

Competition & Consumer Act

2010

Privacy Act 1988

Authority Determinations

Premium Services 2010

(#1&2) Identity check for Prepaid public services 2000

Customer Service Guarantee 2000

Standard Form of Agreement

Information 2003

Internet Industry Association

Codes

IIA iCode (eSecurity Code)

IIA Spam Code

IIA Content Codes

IIA Content Services Code

RegulatoryBurden

Case Study: Customer Information Requirements For The Sale of a Fixed Line Telephone Service

Legislation

Telecommunications Act 1997

Consumer Protection and

Service Standards 1999

Competition & Consumer Act

2010

Privacy Act 1988

Authority Determinations

Premium Services 2010

(#1&2) Identity check for Prepaid public services 2000

Customer Service Guarantee 2000

Standard Form of Agreement

Information 2003

Internet Industry Association

Codes

IIA iCode (eSecurity Code)

IIA Spam Code

IIA Content Codes

IIA Content Services Code

Comms Alliance Industry

Codes

Commercial Churn Code

Handling of Life Threatening and Unwelcome Calls

Code

Customer Info on Prices, T&Cs Code

Rights of Use of Numbers Code

Local Number Portability Code

Emergency Call Services

Requirement Code

Call Number Display Code

Connect Outstanding

Code

Mobile Number Portability Code

Assistance for Life Threatening Medical

Condition Code

Mobile Premium Services

Code

Telco Consumer Protections code

Information on Accessibility Features for

Telephone Equipment Code

RegulatoryBurden

Case Study: Customer Information Requirements For The Sale of a Fixed Line Telephone Service

Customer-Centric

Regulatory Framework

• Post-election review of regulatory framework

• TIO to remain at the heart of consumer advocacy

• Carriers focused on retaining customers through improved customer experience

Thank you

David EpsteinVP, Corporate and Regulatory Affairs, Optus