Optimizing the Online and Mobile Experience for Retirement Plan Participants
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OPTIMIZING THE ONLINE AND MOBILE EXPERIENCE FOR RETIREMENT PLAN P ARTICIPANTS DREW MARESCA SENIOR ANALYST, RETIREMENT PLAN MONITOR JULY 2013
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Transcript of Optimizing the Online and Mobile Experience for Retirement Plan Participants
OPTIMIZING THE ONLINE AND MOBILE EXPERIENCE FOR
RETIREMENT PLAN PARTICIPANTS
DREW MARESCA
SENIOR ANALYST RETIREMENT PLAN MONITOR
JULY 2013
ABOUT CORPORATE INSIGHT
2
Connect With Us
Corporate Insight (CI) provides competitive intelligence and user experience research to the nationrsquos leading financial
institutions For over 20 years the firm has tracked technological developments in the financial services industry
identifying best practices in online banking and investing online insurance online asset management mobile finance
social media and other emerging areas There are no assumptions in Corporate Insightrsquos work ndash we use live accounts at
all of the firms we research providing our clients with unparalleled unbiased intelligence on the competition
We welcome the opportunity to speak with the media If you are interested in citing our research or would like to schedule an
interview with one of our analysts contact Intermarket Communications at 212-888-6115 or corporateinsightintermarketcom
Media Inquiries
DREW MARESCA
Senior Analyst
Retirement Plan Monitor
212-832-2002 x-122
dmarescacorporateinsightcom
BEN POUSTY
Marketing Manager
212-832-2002 x-134
bpoustycorporateinsightcom
TABLE OF CONTENTS
3
Introduction
Helping Participants Get Started How am I doing
Tools and Other Resources What should I do
Getting Participants to Act What investment should I choose
Getting Participants Engaged How do I stay on track
Five Key Takeaways for DC Plan Providers
Corporate Insight Thought Leadership
About the Author
INTRODUCTION
4
To compete in the digital age financial services firms must offer customers powerful online and mobile capabilities that allow them to manage their finances on-the-go This presentation focuses specifically on the retirement industry and through a series of best practice examples from industry leaders illustrates how firms can optimize the digital user experience they offer their retirement plan participants
Our research focuses on the four key questions plan participants want DC plan providers to help them answer on their participant site or mobile app
1 How am I doing
2 What should I do
3 What investment should I choose
4 How do I stay on track
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
HELPING PARTICIPANTS GET STARTED
5
THE HOMEPAGE
bull Transamericarsquos Retirement Outlook feature is a simple and creative way to depict how close participant plans are to meeting retirement goals
bull The embedded retirement outlook relates plans to weather forecasts offering four options sunny partly sunny cloudy or rainy
6Transamerica Home screen with Retirement Projection
PUTTING SAVINGS INTO CONTEXT
7
bull Wells Fargorsquos approach is more explicit
bull Prominent red banner draws attention to retirement outlook
bull A simple graph illustrates the projected goal versus projected income
Wells Fargo Homepage with Retirement Forecast
PUTTING SAVINGS INTO CONTEXT
8
bull Vanguard uses a traffic light as an attention grab and a creative means to express the likelihood of meeting retirement goal
bull Three traffic light colors green yellow and red
bull The forecast is written out to the right of the image
Vanguard Home screen with Retirement Forecast
GOING MOBILE
9
bull Transamerica
o Mobile app features the same Retirement Outlook information as their website
o Weather forecaster is embedded in the mobile app shows consistency across different channels
bull VALIC
o The Am I On Target tool results screen is available through their mobile app which forecasts retirement income
o Tool features a speedometer estimating the likelihood that a participant might meet their retirement goal
o Results range from red to green which imply failure and success respectively VALIC Mobile App with Retirement Forecast
10
bull T Rowe Price
o Mobile app devotes a screen to the estimated retirement income
o Explain how much an additional $100 per month contribution would increase income in retirement
bull JP Morgan
o Lists a retirement income figure within its mobile app
o The figure is derived from the a website tool ndash the Dream Machine
T Rowe Price Mobile App with Retirement Forecast
GOING MOBILE
MAKING STATEMENTS INFORMATIVE
11
bull Vanguard embeds a retirement forecast on the first page of its quarterly statements
bull Vanguard provides three separate retirement income projections each of which correlates with a different contribution rateamount
Vanguard Statement with Retirement Forecast
12
ANOTHER INFORMATIVE STATEMENT
bull JP Morgan embeds the results of the Dream Machine on the first page of quarterly statements
bull The three scenarios provided represent ascending hypothetical annual income amounts each of which is the result of retiring at a different age
JP Morgan Statement Retirement Forecast
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
TOOLS AND OTHER RESOURCES
13
DETERMINING RISK TOLERANCE
14
bull The MassMutual RetireSmart tool features a step that asks participants a series of questions which help build an in-depth risk profile
bull Questions ask participants to rank retirement-related preferences based on personal sentiments
MassMutual Retirement Smart Tool ndash Input Stage
RETIREMENT SAVINGS PROJECTIONS
OVERVIEW
SAVINGS PLAN
SUGGESTIONS
OTHER RISK FACTORS
15
bull Fidelity Retirement Planner Tool offers users in-depth results organized by intra-page tabs across a number of pages
bull Results are clearly organized and delineated
Fidelity Retirement Planner Tool ndash Results Page One
ACTIONABLE ADVICE
16
bull Fidelity Retirement Income Planner also offers participants an Action Plan featuring the following details
o Current Allocation
o Suggested Allocation
o Options to print and save results
Fidelity Retirement Planner Tool ndash Results Action Plan
ENABLE INTERACTION VIA SIMULATIONS
1
2
317
bull Fidelity Income Simulator generates easily editable results
bull Participants can toggle between a poor market or an average market alter contributions andor reallocate the account for the purpose of the hypothetical scenario or change the retirement income goal all together
bull This gives the participant autonomy in terms of looking at different retirement scenarios and determining the best fit
Fidelity Income Simulator Tool - Results
HOW AM I DOING
HOW DO I STAY ON TRACK
WHAT SHOULD I DO
WHAT TO CHOOSE
GETTING PARTICIPANTS TO ACT
18
EXPLAINING TARGET DATE FUNDS
19
bull Vanguard offers background information on its participant site for each available target date fund
bull lsquoSelecting a Different Portfoliorsquo is a dynamic calculator that helps select the right fund
bull lsquoHow these portfolios workrsquo is a short embedded video that explains how target date funds function
Vanguard Target Date Funds Information
RISK AND RETURN
20
bull Color-coded legend is available below the comprehensive list of investments on Principalrsquos participant site
bull Provides helpful guidance to participants in need of assistance
bull Offers the same legend on quarterly statements
bull Consistency across channels eliminates confusion
Principal Investment list Page and Risk KeyLegend
EASY COMPARISONS AMONG FUNDS
21
bull T Rowe Price displays investment information using an organized table with the following features
o Hyperlinks to fund fact pages
o Funds can be filtered and compared to various benchmark indices
o Selecting an intra-page tab from the top of the table filters down results to only those within a selected asset class
T Rowe Price Investment Information
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
GETTING PARTICIPANTS ENGAGED
22
EMAIL ALERT REMINDERS
23
bull Email reminders are a good way for providers to engage their participants
bull Few providers offer comprehensive alerts like those offered in the brokerage space
ShareBuilder Email Alert
MOBILE TRANSACTIONS
24
bull Mobile apps equipped with transaction capabilities increase engagement and are a great convenience for plan participants
bull Of the 17 Retirement Plan Monitorproviders we track only two ndash ING and Vanguard ndash allow users to complete transactions directly from their mobile apps
Vanguard Mobile App ndash Transactions Screen
GAMIFICATION
25
bull Video games and interactive quizzes reach a broader consumer base
bull Like alerts few retirement plan providers have embraced digital gaming
bull Gaming is a trend worth watching as it successfully builds brand recognition
JP Morgan Game ndash The Biggest Saver
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
KEY TAKEAWAYS
26
HOW DO I STAY ON TRACK
Key Takeaways
FIVE KEY TAKEAWAYS FOR DC PLAN PROVIDERS
27
1 Provide a retirement forecast so participants are cognizant of hypothetical retirement scenarios
2 Allow participants to develop an in-depth risk profile that can be used throughout the retirement planning process
3 Offer valuable planner results that are easy to understand
4 Offer detailed fund information so participants can make informed decisions
5 Provide consistency across key channels online mobile and client collateral
CORPORATE INSIGHT THOUGHT LEADERSHIP
28
2013 Mobile Finance Trends and Innovations
This study highlights interesting and important mobile finance trends from the first half of 2013 It includes commentary on relevant mobile developments outside of the financial services industry key takeaways for financial services firms and thoughts on whatrsquos next for mobile finance
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors Also available as a slide deck
The Millennial Opportunity Whitepaper
Examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials Also available as a slide deck
Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
ABOUT THE AUTHOR
29
DREW MARESCA
SENIOR ANALYSTRETIREMENT PLAN MONITOR
Drew Maresca is the Senior Analyst for Corporate Insightrsquos Retirement Plan Monitor service and head of CIrsquos research efforts in the retirement space Drew and his team focus on tracking and analyzing the digital user experience DC plan providers offer plan participants via the online mobile and social media channels
Drew has conducted extensive research in the retirement space with past reports focusing on iPhone Android and iPad Retirement Apps Online Retirement Planners Retirement Account Statements Social Media Practices and more His research has been cited in a number of media publications including Ignites Kiplingerrsquos and Plan Sponsor
Drew has been a part of the Corporate Insight team since 2007 Before founding Retirement Plan Monitor he worked as an Analyst for CIrsquos Advisor Monitor and Mutual Fund Monitor research services
CONTACT DREWT 212-832-2002 x-122
E dmarescacorporateinsightcom
ABOUT CORPORATE INSIGHT
2
Connect With Us
Corporate Insight (CI) provides competitive intelligence and user experience research to the nationrsquos leading financial
institutions For over 20 years the firm has tracked technological developments in the financial services industry
identifying best practices in online banking and investing online insurance online asset management mobile finance
social media and other emerging areas There are no assumptions in Corporate Insightrsquos work ndash we use live accounts at
all of the firms we research providing our clients with unparalleled unbiased intelligence on the competition
We welcome the opportunity to speak with the media If you are interested in citing our research or would like to schedule an
interview with one of our analysts contact Intermarket Communications at 212-888-6115 or corporateinsightintermarketcom
Media Inquiries
DREW MARESCA
Senior Analyst
Retirement Plan Monitor
212-832-2002 x-122
dmarescacorporateinsightcom
BEN POUSTY
Marketing Manager
212-832-2002 x-134
bpoustycorporateinsightcom
TABLE OF CONTENTS
3
Introduction
Helping Participants Get Started How am I doing
Tools and Other Resources What should I do
Getting Participants to Act What investment should I choose
Getting Participants Engaged How do I stay on track
Five Key Takeaways for DC Plan Providers
Corporate Insight Thought Leadership
About the Author
INTRODUCTION
4
To compete in the digital age financial services firms must offer customers powerful online and mobile capabilities that allow them to manage their finances on-the-go This presentation focuses specifically on the retirement industry and through a series of best practice examples from industry leaders illustrates how firms can optimize the digital user experience they offer their retirement plan participants
Our research focuses on the four key questions plan participants want DC plan providers to help them answer on their participant site or mobile app
1 How am I doing
2 What should I do
3 What investment should I choose
4 How do I stay on track
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
HELPING PARTICIPANTS GET STARTED
5
THE HOMEPAGE
bull Transamericarsquos Retirement Outlook feature is a simple and creative way to depict how close participant plans are to meeting retirement goals
bull The embedded retirement outlook relates plans to weather forecasts offering four options sunny partly sunny cloudy or rainy
6Transamerica Home screen with Retirement Projection
PUTTING SAVINGS INTO CONTEXT
7
bull Wells Fargorsquos approach is more explicit
bull Prominent red banner draws attention to retirement outlook
bull A simple graph illustrates the projected goal versus projected income
Wells Fargo Homepage with Retirement Forecast
PUTTING SAVINGS INTO CONTEXT
8
bull Vanguard uses a traffic light as an attention grab and a creative means to express the likelihood of meeting retirement goal
bull Three traffic light colors green yellow and red
bull The forecast is written out to the right of the image
Vanguard Home screen with Retirement Forecast
GOING MOBILE
9
bull Transamerica
o Mobile app features the same Retirement Outlook information as their website
o Weather forecaster is embedded in the mobile app shows consistency across different channels
bull VALIC
o The Am I On Target tool results screen is available through their mobile app which forecasts retirement income
o Tool features a speedometer estimating the likelihood that a participant might meet their retirement goal
o Results range from red to green which imply failure and success respectively VALIC Mobile App with Retirement Forecast
10
bull T Rowe Price
o Mobile app devotes a screen to the estimated retirement income
o Explain how much an additional $100 per month contribution would increase income in retirement
bull JP Morgan
o Lists a retirement income figure within its mobile app
o The figure is derived from the a website tool ndash the Dream Machine
T Rowe Price Mobile App with Retirement Forecast
GOING MOBILE
MAKING STATEMENTS INFORMATIVE
11
bull Vanguard embeds a retirement forecast on the first page of its quarterly statements
bull Vanguard provides three separate retirement income projections each of which correlates with a different contribution rateamount
Vanguard Statement with Retirement Forecast
12
ANOTHER INFORMATIVE STATEMENT
bull JP Morgan embeds the results of the Dream Machine on the first page of quarterly statements
bull The three scenarios provided represent ascending hypothetical annual income amounts each of which is the result of retiring at a different age
JP Morgan Statement Retirement Forecast
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
TOOLS AND OTHER RESOURCES
13
DETERMINING RISK TOLERANCE
14
bull The MassMutual RetireSmart tool features a step that asks participants a series of questions which help build an in-depth risk profile
bull Questions ask participants to rank retirement-related preferences based on personal sentiments
MassMutual Retirement Smart Tool ndash Input Stage
RETIREMENT SAVINGS PROJECTIONS
OVERVIEW
SAVINGS PLAN
SUGGESTIONS
OTHER RISK FACTORS
15
bull Fidelity Retirement Planner Tool offers users in-depth results organized by intra-page tabs across a number of pages
bull Results are clearly organized and delineated
Fidelity Retirement Planner Tool ndash Results Page One
ACTIONABLE ADVICE
16
bull Fidelity Retirement Income Planner also offers participants an Action Plan featuring the following details
o Current Allocation
o Suggested Allocation
o Options to print and save results
Fidelity Retirement Planner Tool ndash Results Action Plan
ENABLE INTERACTION VIA SIMULATIONS
1
2
317
bull Fidelity Income Simulator generates easily editable results
bull Participants can toggle between a poor market or an average market alter contributions andor reallocate the account for the purpose of the hypothetical scenario or change the retirement income goal all together
bull This gives the participant autonomy in terms of looking at different retirement scenarios and determining the best fit
Fidelity Income Simulator Tool - Results
HOW AM I DOING
HOW DO I STAY ON TRACK
WHAT SHOULD I DO
WHAT TO CHOOSE
GETTING PARTICIPANTS TO ACT
18
EXPLAINING TARGET DATE FUNDS
19
bull Vanguard offers background information on its participant site for each available target date fund
bull lsquoSelecting a Different Portfoliorsquo is a dynamic calculator that helps select the right fund
bull lsquoHow these portfolios workrsquo is a short embedded video that explains how target date funds function
Vanguard Target Date Funds Information
RISK AND RETURN
20
bull Color-coded legend is available below the comprehensive list of investments on Principalrsquos participant site
bull Provides helpful guidance to participants in need of assistance
bull Offers the same legend on quarterly statements
bull Consistency across channels eliminates confusion
Principal Investment list Page and Risk KeyLegend
EASY COMPARISONS AMONG FUNDS
21
bull T Rowe Price displays investment information using an organized table with the following features
o Hyperlinks to fund fact pages
o Funds can be filtered and compared to various benchmark indices
o Selecting an intra-page tab from the top of the table filters down results to only those within a selected asset class
T Rowe Price Investment Information
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
GETTING PARTICIPANTS ENGAGED
22
EMAIL ALERT REMINDERS
23
bull Email reminders are a good way for providers to engage their participants
bull Few providers offer comprehensive alerts like those offered in the brokerage space
ShareBuilder Email Alert
MOBILE TRANSACTIONS
24
bull Mobile apps equipped with transaction capabilities increase engagement and are a great convenience for plan participants
bull Of the 17 Retirement Plan Monitorproviders we track only two ndash ING and Vanguard ndash allow users to complete transactions directly from their mobile apps
Vanguard Mobile App ndash Transactions Screen
GAMIFICATION
25
bull Video games and interactive quizzes reach a broader consumer base
bull Like alerts few retirement plan providers have embraced digital gaming
bull Gaming is a trend worth watching as it successfully builds brand recognition
JP Morgan Game ndash The Biggest Saver
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
KEY TAKEAWAYS
26
HOW DO I STAY ON TRACK
Key Takeaways
FIVE KEY TAKEAWAYS FOR DC PLAN PROVIDERS
27
1 Provide a retirement forecast so participants are cognizant of hypothetical retirement scenarios
2 Allow participants to develop an in-depth risk profile that can be used throughout the retirement planning process
3 Offer valuable planner results that are easy to understand
4 Offer detailed fund information so participants can make informed decisions
5 Provide consistency across key channels online mobile and client collateral
CORPORATE INSIGHT THOUGHT LEADERSHIP
28
2013 Mobile Finance Trends and Innovations
This study highlights interesting and important mobile finance trends from the first half of 2013 It includes commentary on relevant mobile developments outside of the financial services industry key takeaways for financial services firms and thoughts on whatrsquos next for mobile finance
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors Also available as a slide deck
The Millennial Opportunity Whitepaper
Examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials Also available as a slide deck
Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
ABOUT THE AUTHOR
29
DREW MARESCA
SENIOR ANALYSTRETIREMENT PLAN MONITOR
Drew Maresca is the Senior Analyst for Corporate Insightrsquos Retirement Plan Monitor service and head of CIrsquos research efforts in the retirement space Drew and his team focus on tracking and analyzing the digital user experience DC plan providers offer plan participants via the online mobile and social media channels
Drew has conducted extensive research in the retirement space with past reports focusing on iPhone Android and iPad Retirement Apps Online Retirement Planners Retirement Account Statements Social Media Practices and more His research has been cited in a number of media publications including Ignites Kiplingerrsquos and Plan Sponsor
Drew has been a part of the Corporate Insight team since 2007 Before founding Retirement Plan Monitor he worked as an Analyst for CIrsquos Advisor Monitor and Mutual Fund Monitor research services
CONTACT DREWT 212-832-2002 x-122
E dmarescacorporateinsightcom
TABLE OF CONTENTS
3
Introduction
Helping Participants Get Started How am I doing
Tools and Other Resources What should I do
Getting Participants to Act What investment should I choose
Getting Participants Engaged How do I stay on track
Five Key Takeaways for DC Plan Providers
Corporate Insight Thought Leadership
About the Author
INTRODUCTION
4
To compete in the digital age financial services firms must offer customers powerful online and mobile capabilities that allow them to manage their finances on-the-go This presentation focuses specifically on the retirement industry and through a series of best practice examples from industry leaders illustrates how firms can optimize the digital user experience they offer their retirement plan participants
Our research focuses on the four key questions plan participants want DC plan providers to help them answer on their participant site or mobile app
1 How am I doing
2 What should I do
3 What investment should I choose
4 How do I stay on track
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
HELPING PARTICIPANTS GET STARTED
5
THE HOMEPAGE
bull Transamericarsquos Retirement Outlook feature is a simple and creative way to depict how close participant plans are to meeting retirement goals
bull The embedded retirement outlook relates plans to weather forecasts offering four options sunny partly sunny cloudy or rainy
6Transamerica Home screen with Retirement Projection
PUTTING SAVINGS INTO CONTEXT
7
bull Wells Fargorsquos approach is more explicit
bull Prominent red banner draws attention to retirement outlook
bull A simple graph illustrates the projected goal versus projected income
Wells Fargo Homepage with Retirement Forecast
PUTTING SAVINGS INTO CONTEXT
8
bull Vanguard uses a traffic light as an attention grab and a creative means to express the likelihood of meeting retirement goal
bull Three traffic light colors green yellow and red
bull The forecast is written out to the right of the image
Vanguard Home screen with Retirement Forecast
GOING MOBILE
9
bull Transamerica
o Mobile app features the same Retirement Outlook information as their website
o Weather forecaster is embedded in the mobile app shows consistency across different channels
bull VALIC
o The Am I On Target tool results screen is available through their mobile app which forecasts retirement income
o Tool features a speedometer estimating the likelihood that a participant might meet their retirement goal
o Results range from red to green which imply failure and success respectively VALIC Mobile App with Retirement Forecast
10
bull T Rowe Price
o Mobile app devotes a screen to the estimated retirement income
o Explain how much an additional $100 per month contribution would increase income in retirement
bull JP Morgan
o Lists a retirement income figure within its mobile app
o The figure is derived from the a website tool ndash the Dream Machine
T Rowe Price Mobile App with Retirement Forecast
GOING MOBILE
MAKING STATEMENTS INFORMATIVE
11
bull Vanguard embeds a retirement forecast on the first page of its quarterly statements
bull Vanguard provides three separate retirement income projections each of which correlates with a different contribution rateamount
Vanguard Statement with Retirement Forecast
12
ANOTHER INFORMATIVE STATEMENT
bull JP Morgan embeds the results of the Dream Machine on the first page of quarterly statements
bull The three scenarios provided represent ascending hypothetical annual income amounts each of which is the result of retiring at a different age
JP Morgan Statement Retirement Forecast
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
TOOLS AND OTHER RESOURCES
13
DETERMINING RISK TOLERANCE
14
bull The MassMutual RetireSmart tool features a step that asks participants a series of questions which help build an in-depth risk profile
bull Questions ask participants to rank retirement-related preferences based on personal sentiments
MassMutual Retirement Smart Tool ndash Input Stage
RETIREMENT SAVINGS PROJECTIONS
OVERVIEW
SAVINGS PLAN
SUGGESTIONS
OTHER RISK FACTORS
15
bull Fidelity Retirement Planner Tool offers users in-depth results organized by intra-page tabs across a number of pages
bull Results are clearly organized and delineated
Fidelity Retirement Planner Tool ndash Results Page One
ACTIONABLE ADVICE
16
bull Fidelity Retirement Income Planner also offers participants an Action Plan featuring the following details
o Current Allocation
o Suggested Allocation
o Options to print and save results
Fidelity Retirement Planner Tool ndash Results Action Plan
ENABLE INTERACTION VIA SIMULATIONS
1
2
317
bull Fidelity Income Simulator generates easily editable results
bull Participants can toggle between a poor market or an average market alter contributions andor reallocate the account for the purpose of the hypothetical scenario or change the retirement income goal all together
bull This gives the participant autonomy in terms of looking at different retirement scenarios and determining the best fit
Fidelity Income Simulator Tool - Results
HOW AM I DOING
HOW DO I STAY ON TRACK
WHAT SHOULD I DO
WHAT TO CHOOSE
GETTING PARTICIPANTS TO ACT
18
EXPLAINING TARGET DATE FUNDS
19
bull Vanguard offers background information on its participant site for each available target date fund
bull lsquoSelecting a Different Portfoliorsquo is a dynamic calculator that helps select the right fund
bull lsquoHow these portfolios workrsquo is a short embedded video that explains how target date funds function
Vanguard Target Date Funds Information
RISK AND RETURN
20
bull Color-coded legend is available below the comprehensive list of investments on Principalrsquos participant site
bull Provides helpful guidance to participants in need of assistance
bull Offers the same legend on quarterly statements
bull Consistency across channels eliminates confusion
Principal Investment list Page and Risk KeyLegend
EASY COMPARISONS AMONG FUNDS
21
bull T Rowe Price displays investment information using an organized table with the following features
o Hyperlinks to fund fact pages
o Funds can be filtered and compared to various benchmark indices
o Selecting an intra-page tab from the top of the table filters down results to only those within a selected asset class
T Rowe Price Investment Information
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
GETTING PARTICIPANTS ENGAGED
22
EMAIL ALERT REMINDERS
23
bull Email reminders are a good way for providers to engage their participants
bull Few providers offer comprehensive alerts like those offered in the brokerage space
ShareBuilder Email Alert
MOBILE TRANSACTIONS
24
bull Mobile apps equipped with transaction capabilities increase engagement and are a great convenience for plan participants
bull Of the 17 Retirement Plan Monitorproviders we track only two ndash ING and Vanguard ndash allow users to complete transactions directly from their mobile apps
Vanguard Mobile App ndash Transactions Screen
GAMIFICATION
25
bull Video games and interactive quizzes reach a broader consumer base
bull Like alerts few retirement plan providers have embraced digital gaming
bull Gaming is a trend worth watching as it successfully builds brand recognition
JP Morgan Game ndash The Biggest Saver
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
KEY TAKEAWAYS
26
HOW DO I STAY ON TRACK
Key Takeaways
FIVE KEY TAKEAWAYS FOR DC PLAN PROVIDERS
27
1 Provide a retirement forecast so participants are cognizant of hypothetical retirement scenarios
2 Allow participants to develop an in-depth risk profile that can be used throughout the retirement planning process
3 Offer valuable planner results that are easy to understand
4 Offer detailed fund information so participants can make informed decisions
5 Provide consistency across key channels online mobile and client collateral
CORPORATE INSIGHT THOUGHT LEADERSHIP
28
2013 Mobile Finance Trends and Innovations
This study highlights interesting and important mobile finance trends from the first half of 2013 It includes commentary on relevant mobile developments outside of the financial services industry key takeaways for financial services firms and thoughts on whatrsquos next for mobile finance
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors Also available as a slide deck
The Millennial Opportunity Whitepaper
Examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials Also available as a slide deck
Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
ABOUT THE AUTHOR
29
DREW MARESCA
SENIOR ANALYSTRETIREMENT PLAN MONITOR
Drew Maresca is the Senior Analyst for Corporate Insightrsquos Retirement Plan Monitor service and head of CIrsquos research efforts in the retirement space Drew and his team focus on tracking and analyzing the digital user experience DC plan providers offer plan participants via the online mobile and social media channels
Drew has conducted extensive research in the retirement space with past reports focusing on iPhone Android and iPad Retirement Apps Online Retirement Planners Retirement Account Statements Social Media Practices and more His research has been cited in a number of media publications including Ignites Kiplingerrsquos and Plan Sponsor
Drew has been a part of the Corporate Insight team since 2007 Before founding Retirement Plan Monitor he worked as an Analyst for CIrsquos Advisor Monitor and Mutual Fund Monitor research services
CONTACT DREWT 212-832-2002 x-122
E dmarescacorporateinsightcom
INTRODUCTION
4
To compete in the digital age financial services firms must offer customers powerful online and mobile capabilities that allow them to manage their finances on-the-go This presentation focuses specifically on the retirement industry and through a series of best practice examples from industry leaders illustrates how firms can optimize the digital user experience they offer their retirement plan participants
Our research focuses on the four key questions plan participants want DC plan providers to help them answer on their participant site or mobile app
1 How am I doing
2 What should I do
3 What investment should I choose
4 How do I stay on track
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
HELPING PARTICIPANTS GET STARTED
5
THE HOMEPAGE
bull Transamericarsquos Retirement Outlook feature is a simple and creative way to depict how close participant plans are to meeting retirement goals
bull The embedded retirement outlook relates plans to weather forecasts offering four options sunny partly sunny cloudy or rainy
6Transamerica Home screen with Retirement Projection
PUTTING SAVINGS INTO CONTEXT
7
bull Wells Fargorsquos approach is more explicit
bull Prominent red banner draws attention to retirement outlook
bull A simple graph illustrates the projected goal versus projected income
Wells Fargo Homepage with Retirement Forecast
PUTTING SAVINGS INTO CONTEXT
8
bull Vanguard uses a traffic light as an attention grab and a creative means to express the likelihood of meeting retirement goal
bull Three traffic light colors green yellow and red
bull The forecast is written out to the right of the image
Vanguard Home screen with Retirement Forecast
GOING MOBILE
9
bull Transamerica
o Mobile app features the same Retirement Outlook information as their website
o Weather forecaster is embedded in the mobile app shows consistency across different channels
bull VALIC
o The Am I On Target tool results screen is available through their mobile app which forecasts retirement income
o Tool features a speedometer estimating the likelihood that a participant might meet their retirement goal
o Results range from red to green which imply failure and success respectively VALIC Mobile App with Retirement Forecast
10
bull T Rowe Price
o Mobile app devotes a screen to the estimated retirement income
o Explain how much an additional $100 per month contribution would increase income in retirement
bull JP Morgan
o Lists a retirement income figure within its mobile app
o The figure is derived from the a website tool ndash the Dream Machine
T Rowe Price Mobile App with Retirement Forecast
GOING MOBILE
MAKING STATEMENTS INFORMATIVE
11
bull Vanguard embeds a retirement forecast on the first page of its quarterly statements
bull Vanguard provides three separate retirement income projections each of which correlates with a different contribution rateamount
Vanguard Statement with Retirement Forecast
12
ANOTHER INFORMATIVE STATEMENT
bull JP Morgan embeds the results of the Dream Machine on the first page of quarterly statements
bull The three scenarios provided represent ascending hypothetical annual income amounts each of which is the result of retiring at a different age
JP Morgan Statement Retirement Forecast
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
TOOLS AND OTHER RESOURCES
13
DETERMINING RISK TOLERANCE
14
bull The MassMutual RetireSmart tool features a step that asks participants a series of questions which help build an in-depth risk profile
bull Questions ask participants to rank retirement-related preferences based on personal sentiments
MassMutual Retirement Smart Tool ndash Input Stage
RETIREMENT SAVINGS PROJECTIONS
OVERVIEW
SAVINGS PLAN
SUGGESTIONS
OTHER RISK FACTORS
15
bull Fidelity Retirement Planner Tool offers users in-depth results organized by intra-page tabs across a number of pages
bull Results are clearly organized and delineated
Fidelity Retirement Planner Tool ndash Results Page One
ACTIONABLE ADVICE
16
bull Fidelity Retirement Income Planner also offers participants an Action Plan featuring the following details
o Current Allocation
o Suggested Allocation
o Options to print and save results
Fidelity Retirement Planner Tool ndash Results Action Plan
ENABLE INTERACTION VIA SIMULATIONS
1
2
317
bull Fidelity Income Simulator generates easily editable results
bull Participants can toggle between a poor market or an average market alter contributions andor reallocate the account for the purpose of the hypothetical scenario or change the retirement income goal all together
bull This gives the participant autonomy in terms of looking at different retirement scenarios and determining the best fit
Fidelity Income Simulator Tool - Results
HOW AM I DOING
HOW DO I STAY ON TRACK
WHAT SHOULD I DO
WHAT TO CHOOSE
GETTING PARTICIPANTS TO ACT
18
EXPLAINING TARGET DATE FUNDS
19
bull Vanguard offers background information on its participant site for each available target date fund
bull lsquoSelecting a Different Portfoliorsquo is a dynamic calculator that helps select the right fund
bull lsquoHow these portfolios workrsquo is a short embedded video that explains how target date funds function
Vanguard Target Date Funds Information
RISK AND RETURN
20
bull Color-coded legend is available below the comprehensive list of investments on Principalrsquos participant site
bull Provides helpful guidance to participants in need of assistance
bull Offers the same legend on quarterly statements
bull Consistency across channels eliminates confusion
Principal Investment list Page and Risk KeyLegend
EASY COMPARISONS AMONG FUNDS
21
bull T Rowe Price displays investment information using an organized table with the following features
o Hyperlinks to fund fact pages
o Funds can be filtered and compared to various benchmark indices
o Selecting an intra-page tab from the top of the table filters down results to only those within a selected asset class
T Rowe Price Investment Information
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
GETTING PARTICIPANTS ENGAGED
22
EMAIL ALERT REMINDERS
23
bull Email reminders are a good way for providers to engage their participants
bull Few providers offer comprehensive alerts like those offered in the brokerage space
ShareBuilder Email Alert
MOBILE TRANSACTIONS
24
bull Mobile apps equipped with transaction capabilities increase engagement and are a great convenience for plan participants
bull Of the 17 Retirement Plan Monitorproviders we track only two ndash ING and Vanguard ndash allow users to complete transactions directly from their mobile apps
Vanguard Mobile App ndash Transactions Screen
GAMIFICATION
25
bull Video games and interactive quizzes reach a broader consumer base
bull Like alerts few retirement plan providers have embraced digital gaming
bull Gaming is a trend worth watching as it successfully builds brand recognition
JP Morgan Game ndash The Biggest Saver
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
KEY TAKEAWAYS
26
HOW DO I STAY ON TRACK
Key Takeaways
FIVE KEY TAKEAWAYS FOR DC PLAN PROVIDERS
27
1 Provide a retirement forecast so participants are cognizant of hypothetical retirement scenarios
2 Allow participants to develop an in-depth risk profile that can be used throughout the retirement planning process
3 Offer valuable planner results that are easy to understand
4 Offer detailed fund information so participants can make informed decisions
5 Provide consistency across key channels online mobile and client collateral
CORPORATE INSIGHT THOUGHT LEADERSHIP
28
2013 Mobile Finance Trends and Innovations
This study highlights interesting and important mobile finance trends from the first half of 2013 It includes commentary on relevant mobile developments outside of the financial services industry key takeaways for financial services firms and thoughts on whatrsquos next for mobile finance
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors Also available as a slide deck
The Millennial Opportunity Whitepaper
Examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials Also available as a slide deck
Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
ABOUT THE AUTHOR
29
DREW MARESCA
SENIOR ANALYSTRETIREMENT PLAN MONITOR
Drew Maresca is the Senior Analyst for Corporate Insightrsquos Retirement Plan Monitor service and head of CIrsquos research efforts in the retirement space Drew and his team focus on tracking and analyzing the digital user experience DC plan providers offer plan participants via the online mobile and social media channels
Drew has conducted extensive research in the retirement space with past reports focusing on iPhone Android and iPad Retirement Apps Online Retirement Planners Retirement Account Statements Social Media Practices and more His research has been cited in a number of media publications including Ignites Kiplingerrsquos and Plan Sponsor
Drew has been a part of the Corporate Insight team since 2007 Before founding Retirement Plan Monitor he worked as an Analyst for CIrsquos Advisor Monitor and Mutual Fund Monitor research services
CONTACT DREWT 212-832-2002 x-122
E dmarescacorporateinsightcom
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
HELPING PARTICIPANTS GET STARTED
5
THE HOMEPAGE
bull Transamericarsquos Retirement Outlook feature is a simple and creative way to depict how close participant plans are to meeting retirement goals
bull The embedded retirement outlook relates plans to weather forecasts offering four options sunny partly sunny cloudy or rainy
6Transamerica Home screen with Retirement Projection
PUTTING SAVINGS INTO CONTEXT
7
bull Wells Fargorsquos approach is more explicit
bull Prominent red banner draws attention to retirement outlook
bull A simple graph illustrates the projected goal versus projected income
Wells Fargo Homepage with Retirement Forecast
PUTTING SAVINGS INTO CONTEXT
8
bull Vanguard uses a traffic light as an attention grab and a creative means to express the likelihood of meeting retirement goal
bull Three traffic light colors green yellow and red
bull The forecast is written out to the right of the image
Vanguard Home screen with Retirement Forecast
GOING MOBILE
9
bull Transamerica
o Mobile app features the same Retirement Outlook information as their website
o Weather forecaster is embedded in the mobile app shows consistency across different channels
bull VALIC
o The Am I On Target tool results screen is available through their mobile app which forecasts retirement income
o Tool features a speedometer estimating the likelihood that a participant might meet their retirement goal
o Results range from red to green which imply failure and success respectively VALIC Mobile App with Retirement Forecast
10
bull T Rowe Price
o Mobile app devotes a screen to the estimated retirement income
o Explain how much an additional $100 per month contribution would increase income in retirement
bull JP Morgan
o Lists a retirement income figure within its mobile app
o The figure is derived from the a website tool ndash the Dream Machine
T Rowe Price Mobile App with Retirement Forecast
GOING MOBILE
MAKING STATEMENTS INFORMATIVE
11
bull Vanguard embeds a retirement forecast on the first page of its quarterly statements
bull Vanguard provides three separate retirement income projections each of which correlates with a different contribution rateamount
Vanguard Statement with Retirement Forecast
12
ANOTHER INFORMATIVE STATEMENT
bull JP Morgan embeds the results of the Dream Machine on the first page of quarterly statements
bull The three scenarios provided represent ascending hypothetical annual income amounts each of which is the result of retiring at a different age
JP Morgan Statement Retirement Forecast
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
TOOLS AND OTHER RESOURCES
13
DETERMINING RISK TOLERANCE
14
bull The MassMutual RetireSmart tool features a step that asks participants a series of questions which help build an in-depth risk profile
bull Questions ask participants to rank retirement-related preferences based on personal sentiments
MassMutual Retirement Smart Tool ndash Input Stage
RETIREMENT SAVINGS PROJECTIONS
OVERVIEW
SAVINGS PLAN
SUGGESTIONS
OTHER RISK FACTORS
15
bull Fidelity Retirement Planner Tool offers users in-depth results organized by intra-page tabs across a number of pages
bull Results are clearly organized and delineated
Fidelity Retirement Planner Tool ndash Results Page One
ACTIONABLE ADVICE
16
bull Fidelity Retirement Income Planner also offers participants an Action Plan featuring the following details
o Current Allocation
o Suggested Allocation
o Options to print and save results
Fidelity Retirement Planner Tool ndash Results Action Plan
ENABLE INTERACTION VIA SIMULATIONS
1
2
317
bull Fidelity Income Simulator generates easily editable results
bull Participants can toggle between a poor market or an average market alter contributions andor reallocate the account for the purpose of the hypothetical scenario or change the retirement income goal all together
bull This gives the participant autonomy in terms of looking at different retirement scenarios and determining the best fit
Fidelity Income Simulator Tool - Results
HOW AM I DOING
HOW DO I STAY ON TRACK
WHAT SHOULD I DO
WHAT TO CHOOSE
GETTING PARTICIPANTS TO ACT
18
EXPLAINING TARGET DATE FUNDS
19
bull Vanguard offers background information on its participant site for each available target date fund
bull lsquoSelecting a Different Portfoliorsquo is a dynamic calculator that helps select the right fund
bull lsquoHow these portfolios workrsquo is a short embedded video that explains how target date funds function
Vanguard Target Date Funds Information
RISK AND RETURN
20
bull Color-coded legend is available below the comprehensive list of investments on Principalrsquos participant site
bull Provides helpful guidance to participants in need of assistance
bull Offers the same legend on quarterly statements
bull Consistency across channels eliminates confusion
Principal Investment list Page and Risk KeyLegend
EASY COMPARISONS AMONG FUNDS
21
bull T Rowe Price displays investment information using an organized table with the following features
o Hyperlinks to fund fact pages
o Funds can be filtered and compared to various benchmark indices
o Selecting an intra-page tab from the top of the table filters down results to only those within a selected asset class
T Rowe Price Investment Information
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
GETTING PARTICIPANTS ENGAGED
22
EMAIL ALERT REMINDERS
23
bull Email reminders are a good way for providers to engage their participants
bull Few providers offer comprehensive alerts like those offered in the brokerage space
ShareBuilder Email Alert
MOBILE TRANSACTIONS
24
bull Mobile apps equipped with transaction capabilities increase engagement and are a great convenience for plan participants
bull Of the 17 Retirement Plan Monitorproviders we track only two ndash ING and Vanguard ndash allow users to complete transactions directly from their mobile apps
Vanguard Mobile App ndash Transactions Screen
GAMIFICATION
25
bull Video games and interactive quizzes reach a broader consumer base
bull Like alerts few retirement plan providers have embraced digital gaming
bull Gaming is a trend worth watching as it successfully builds brand recognition
JP Morgan Game ndash The Biggest Saver
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
KEY TAKEAWAYS
26
HOW DO I STAY ON TRACK
Key Takeaways
FIVE KEY TAKEAWAYS FOR DC PLAN PROVIDERS
27
1 Provide a retirement forecast so participants are cognizant of hypothetical retirement scenarios
2 Allow participants to develop an in-depth risk profile that can be used throughout the retirement planning process
3 Offer valuable planner results that are easy to understand
4 Offer detailed fund information so participants can make informed decisions
5 Provide consistency across key channels online mobile and client collateral
CORPORATE INSIGHT THOUGHT LEADERSHIP
28
2013 Mobile Finance Trends and Innovations
This study highlights interesting and important mobile finance trends from the first half of 2013 It includes commentary on relevant mobile developments outside of the financial services industry key takeaways for financial services firms and thoughts on whatrsquos next for mobile finance
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors Also available as a slide deck
The Millennial Opportunity Whitepaper
Examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials Also available as a slide deck
Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
ABOUT THE AUTHOR
29
DREW MARESCA
SENIOR ANALYSTRETIREMENT PLAN MONITOR
Drew Maresca is the Senior Analyst for Corporate Insightrsquos Retirement Plan Monitor service and head of CIrsquos research efforts in the retirement space Drew and his team focus on tracking and analyzing the digital user experience DC plan providers offer plan participants via the online mobile and social media channels
Drew has conducted extensive research in the retirement space with past reports focusing on iPhone Android and iPad Retirement Apps Online Retirement Planners Retirement Account Statements Social Media Practices and more His research has been cited in a number of media publications including Ignites Kiplingerrsquos and Plan Sponsor
Drew has been a part of the Corporate Insight team since 2007 Before founding Retirement Plan Monitor he worked as an Analyst for CIrsquos Advisor Monitor and Mutual Fund Monitor research services
CONTACT DREWT 212-832-2002 x-122
E dmarescacorporateinsightcom
THE HOMEPAGE
bull Transamericarsquos Retirement Outlook feature is a simple and creative way to depict how close participant plans are to meeting retirement goals
bull The embedded retirement outlook relates plans to weather forecasts offering four options sunny partly sunny cloudy or rainy
6Transamerica Home screen with Retirement Projection
PUTTING SAVINGS INTO CONTEXT
7
bull Wells Fargorsquos approach is more explicit
bull Prominent red banner draws attention to retirement outlook
bull A simple graph illustrates the projected goal versus projected income
Wells Fargo Homepage with Retirement Forecast
PUTTING SAVINGS INTO CONTEXT
8
bull Vanguard uses a traffic light as an attention grab and a creative means to express the likelihood of meeting retirement goal
bull Three traffic light colors green yellow and red
bull The forecast is written out to the right of the image
Vanguard Home screen with Retirement Forecast
GOING MOBILE
9
bull Transamerica
o Mobile app features the same Retirement Outlook information as their website
o Weather forecaster is embedded in the mobile app shows consistency across different channels
bull VALIC
o The Am I On Target tool results screen is available through their mobile app which forecasts retirement income
o Tool features a speedometer estimating the likelihood that a participant might meet their retirement goal
o Results range from red to green which imply failure and success respectively VALIC Mobile App with Retirement Forecast
10
bull T Rowe Price
o Mobile app devotes a screen to the estimated retirement income
o Explain how much an additional $100 per month contribution would increase income in retirement
bull JP Morgan
o Lists a retirement income figure within its mobile app
o The figure is derived from the a website tool ndash the Dream Machine
T Rowe Price Mobile App with Retirement Forecast
GOING MOBILE
MAKING STATEMENTS INFORMATIVE
11
bull Vanguard embeds a retirement forecast on the first page of its quarterly statements
bull Vanguard provides three separate retirement income projections each of which correlates with a different contribution rateamount
Vanguard Statement with Retirement Forecast
12
ANOTHER INFORMATIVE STATEMENT
bull JP Morgan embeds the results of the Dream Machine on the first page of quarterly statements
bull The three scenarios provided represent ascending hypothetical annual income amounts each of which is the result of retiring at a different age
JP Morgan Statement Retirement Forecast
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
TOOLS AND OTHER RESOURCES
13
DETERMINING RISK TOLERANCE
14
bull The MassMutual RetireSmart tool features a step that asks participants a series of questions which help build an in-depth risk profile
bull Questions ask participants to rank retirement-related preferences based on personal sentiments
MassMutual Retirement Smart Tool ndash Input Stage
RETIREMENT SAVINGS PROJECTIONS
OVERVIEW
SAVINGS PLAN
SUGGESTIONS
OTHER RISK FACTORS
15
bull Fidelity Retirement Planner Tool offers users in-depth results organized by intra-page tabs across a number of pages
bull Results are clearly organized and delineated
Fidelity Retirement Planner Tool ndash Results Page One
ACTIONABLE ADVICE
16
bull Fidelity Retirement Income Planner also offers participants an Action Plan featuring the following details
o Current Allocation
o Suggested Allocation
o Options to print and save results
Fidelity Retirement Planner Tool ndash Results Action Plan
ENABLE INTERACTION VIA SIMULATIONS
1
2
317
bull Fidelity Income Simulator generates easily editable results
bull Participants can toggle between a poor market or an average market alter contributions andor reallocate the account for the purpose of the hypothetical scenario or change the retirement income goal all together
bull This gives the participant autonomy in terms of looking at different retirement scenarios and determining the best fit
Fidelity Income Simulator Tool - Results
HOW AM I DOING
HOW DO I STAY ON TRACK
WHAT SHOULD I DO
WHAT TO CHOOSE
GETTING PARTICIPANTS TO ACT
18
EXPLAINING TARGET DATE FUNDS
19
bull Vanguard offers background information on its participant site for each available target date fund
bull lsquoSelecting a Different Portfoliorsquo is a dynamic calculator that helps select the right fund
bull lsquoHow these portfolios workrsquo is a short embedded video that explains how target date funds function
Vanguard Target Date Funds Information
RISK AND RETURN
20
bull Color-coded legend is available below the comprehensive list of investments on Principalrsquos participant site
bull Provides helpful guidance to participants in need of assistance
bull Offers the same legend on quarterly statements
bull Consistency across channels eliminates confusion
Principal Investment list Page and Risk KeyLegend
EASY COMPARISONS AMONG FUNDS
21
bull T Rowe Price displays investment information using an organized table with the following features
o Hyperlinks to fund fact pages
o Funds can be filtered and compared to various benchmark indices
o Selecting an intra-page tab from the top of the table filters down results to only those within a selected asset class
T Rowe Price Investment Information
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
GETTING PARTICIPANTS ENGAGED
22
EMAIL ALERT REMINDERS
23
bull Email reminders are a good way for providers to engage their participants
bull Few providers offer comprehensive alerts like those offered in the brokerage space
ShareBuilder Email Alert
MOBILE TRANSACTIONS
24
bull Mobile apps equipped with transaction capabilities increase engagement and are a great convenience for plan participants
bull Of the 17 Retirement Plan Monitorproviders we track only two ndash ING and Vanguard ndash allow users to complete transactions directly from their mobile apps
Vanguard Mobile App ndash Transactions Screen
GAMIFICATION
25
bull Video games and interactive quizzes reach a broader consumer base
bull Like alerts few retirement plan providers have embraced digital gaming
bull Gaming is a trend worth watching as it successfully builds brand recognition
JP Morgan Game ndash The Biggest Saver
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
KEY TAKEAWAYS
26
HOW DO I STAY ON TRACK
Key Takeaways
FIVE KEY TAKEAWAYS FOR DC PLAN PROVIDERS
27
1 Provide a retirement forecast so participants are cognizant of hypothetical retirement scenarios
2 Allow participants to develop an in-depth risk profile that can be used throughout the retirement planning process
3 Offer valuable planner results that are easy to understand
4 Offer detailed fund information so participants can make informed decisions
5 Provide consistency across key channels online mobile and client collateral
CORPORATE INSIGHT THOUGHT LEADERSHIP
28
2013 Mobile Finance Trends and Innovations
This study highlights interesting and important mobile finance trends from the first half of 2013 It includes commentary on relevant mobile developments outside of the financial services industry key takeaways for financial services firms and thoughts on whatrsquos next for mobile finance
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors Also available as a slide deck
The Millennial Opportunity Whitepaper
Examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials Also available as a slide deck
Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
ABOUT THE AUTHOR
29
DREW MARESCA
SENIOR ANALYSTRETIREMENT PLAN MONITOR
Drew Maresca is the Senior Analyst for Corporate Insightrsquos Retirement Plan Monitor service and head of CIrsquos research efforts in the retirement space Drew and his team focus on tracking and analyzing the digital user experience DC plan providers offer plan participants via the online mobile and social media channels
Drew has conducted extensive research in the retirement space with past reports focusing on iPhone Android and iPad Retirement Apps Online Retirement Planners Retirement Account Statements Social Media Practices and more His research has been cited in a number of media publications including Ignites Kiplingerrsquos and Plan Sponsor
Drew has been a part of the Corporate Insight team since 2007 Before founding Retirement Plan Monitor he worked as an Analyst for CIrsquos Advisor Monitor and Mutual Fund Monitor research services
CONTACT DREWT 212-832-2002 x-122
E dmarescacorporateinsightcom
PUTTING SAVINGS INTO CONTEXT
7
bull Wells Fargorsquos approach is more explicit
bull Prominent red banner draws attention to retirement outlook
bull A simple graph illustrates the projected goal versus projected income
Wells Fargo Homepage with Retirement Forecast
PUTTING SAVINGS INTO CONTEXT
8
bull Vanguard uses a traffic light as an attention grab and a creative means to express the likelihood of meeting retirement goal
bull Three traffic light colors green yellow and red
bull The forecast is written out to the right of the image
Vanguard Home screen with Retirement Forecast
GOING MOBILE
9
bull Transamerica
o Mobile app features the same Retirement Outlook information as their website
o Weather forecaster is embedded in the mobile app shows consistency across different channels
bull VALIC
o The Am I On Target tool results screen is available through their mobile app which forecasts retirement income
o Tool features a speedometer estimating the likelihood that a participant might meet their retirement goal
o Results range from red to green which imply failure and success respectively VALIC Mobile App with Retirement Forecast
10
bull T Rowe Price
o Mobile app devotes a screen to the estimated retirement income
o Explain how much an additional $100 per month contribution would increase income in retirement
bull JP Morgan
o Lists a retirement income figure within its mobile app
o The figure is derived from the a website tool ndash the Dream Machine
T Rowe Price Mobile App with Retirement Forecast
GOING MOBILE
MAKING STATEMENTS INFORMATIVE
11
bull Vanguard embeds a retirement forecast on the first page of its quarterly statements
bull Vanguard provides three separate retirement income projections each of which correlates with a different contribution rateamount
Vanguard Statement with Retirement Forecast
12
ANOTHER INFORMATIVE STATEMENT
bull JP Morgan embeds the results of the Dream Machine on the first page of quarterly statements
bull The three scenarios provided represent ascending hypothetical annual income amounts each of which is the result of retiring at a different age
JP Morgan Statement Retirement Forecast
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
TOOLS AND OTHER RESOURCES
13
DETERMINING RISK TOLERANCE
14
bull The MassMutual RetireSmart tool features a step that asks participants a series of questions which help build an in-depth risk profile
bull Questions ask participants to rank retirement-related preferences based on personal sentiments
MassMutual Retirement Smart Tool ndash Input Stage
RETIREMENT SAVINGS PROJECTIONS
OVERVIEW
SAVINGS PLAN
SUGGESTIONS
OTHER RISK FACTORS
15
bull Fidelity Retirement Planner Tool offers users in-depth results organized by intra-page tabs across a number of pages
bull Results are clearly organized and delineated
Fidelity Retirement Planner Tool ndash Results Page One
ACTIONABLE ADVICE
16
bull Fidelity Retirement Income Planner also offers participants an Action Plan featuring the following details
o Current Allocation
o Suggested Allocation
o Options to print and save results
Fidelity Retirement Planner Tool ndash Results Action Plan
ENABLE INTERACTION VIA SIMULATIONS
1
2
317
bull Fidelity Income Simulator generates easily editable results
bull Participants can toggle between a poor market or an average market alter contributions andor reallocate the account for the purpose of the hypothetical scenario or change the retirement income goal all together
bull This gives the participant autonomy in terms of looking at different retirement scenarios and determining the best fit
Fidelity Income Simulator Tool - Results
HOW AM I DOING
HOW DO I STAY ON TRACK
WHAT SHOULD I DO
WHAT TO CHOOSE
GETTING PARTICIPANTS TO ACT
18
EXPLAINING TARGET DATE FUNDS
19
bull Vanguard offers background information on its participant site for each available target date fund
bull lsquoSelecting a Different Portfoliorsquo is a dynamic calculator that helps select the right fund
bull lsquoHow these portfolios workrsquo is a short embedded video that explains how target date funds function
Vanguard Target Date Funds Information
RISK AND RETURN
20
bull Color-coded legend is available below the comprehensive list of investments on Principalrsquos participant site
bull Provides helpful guidance to participants in need of assistance
bull Offers the same legend on quarterly statements
bull Consistency across channels eliminates confusion
Principal Investment list Page and Risk KeyLegend
EASY COMPARISONS AMONG FUNDS
21
bull T Rowe Price displays investment information using an organized table with the following features
o Hyperlinks to fund fact pages
o Funds can be filtered and compared to various benchmark indices
o Selecting an intra-page tab from the top of the table filters down results to only those within a selected asset class
T Rowe Price Investment Information
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
GETTING PARTICIPANTS ENGAGED
22
EMAIL ALERT REMINDERS
23
bull Email reminders are a good way for providers to engage their participants
bull Few providers offer comprehensive alerts like those offered in the brokerage space
ShareBuilder Email Alert
MOBILE TRANSACTIONS
24
bull Mobile apps equipped with transaction capabilities increase engagement and are a great convenience for plan participants
bull Of the 17 Retirement Plan Monitorproviders we track only two ndash ING and Vanguard ndash allow users to complete transactions directly from their mobile apps
Vanguard Mobile App ndash Transactions Screen
GAMIFICATION
25
bull Video games and interactive quizzes reach a broader consumer base
bull Like alerts few retirement plan providers have embraced digital gaming
bull Gaming is a trend worth watching as it successfully builds brand recognition
JP Morgan Game ndash The Biggest Saver
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
KEY TAKEAWAYS
26
HOW DO I STAY ON TRACK
Key Takeaways
FIVE KEY TAKEAWAYS FOR DC PLAN PROVIDERS
27
1 Provide a retirement forecast so participants are cognizant of hypothetical retirement scenarios
2 Allow participants to develop an in-depth risk profile that can be used throughout the retirement planning process
3 Offer valuable planner results that are easy to understand
4 Offer detailed fund information so participants can make informed decisions
5 Provide consistency across key channels online mobile and client collateral
CORPORATE INSIGHT THOUGHT LEADERSHIP
28
2013 Mobile Finance Trends and Innovations
This study highlights interesting and important mobile finance trends from the first half of 2013 It includes commentary on relevant mobile developments outside of the financial services industry key takeaways for financial services firms and thoughts on whatrsquos next for mobile finance
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors Also available as a slide deck
The Millennial Opportunity Whitepaper
Examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials Also available as a slide deck
Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
ABOUT THE AUTHOR
29
DREW MARESCA
SENIOR ANALYSTRETIREMENT PLAN MONITOR
Drew Maresca is the Senior Analyst for Corporate Insightrsquos Retirement Plan Monitor service and head of CIrsquos research efforts in the retirement space Drew and his team focus on tracking and analyzing the digital user experience DC plan providers offer plan participants via the online mobile and social media channels
Drew has conducted extensive research in the retirement space with past reports focusing on iPhone Android and iPad Retirement Apps Online Retirement Planners Retirement Account Statements Social Media Practices and more His research has been cited in a number of media publications including Ignites Kiplingerrsquos and Plan Sponsor
Drew has been a part of the Corporate Insight team since 2007 Before founding Retirement Plan Monitor he worked as an Analyst for CIrsquos Advisor Monitor and Mutual Fund Monitor research services
CONTACT DREWT 212-832-2002 x-122
E dmarescacorporateinsightcom
PUTTING SAVINGS INTO CONTEXT
8
bull Vanguard uses a traffic light as an attention grab and a creative means to express the likelihood of meeting retirement goal
bull Three traffic light colors green yellow and red
bull The forecast is written out to the right of the image
Vanguard Home screen with Retirement Forecast
GOING MOBILE
9
bull Transamerica
o Mobile app features the same Retirement Outlook information as their website
o Weather forecaster is embedded in the mobile app shows consistency across different channels
bull VALIC
o The Am I On Target tool results screen is available through their mobile app which forecasts retirement income
o Tool features a speedometer estimating the likelihood that a participant might meet their retirement goal
o Results range from red to green which imply failure and success respectively VALIC Mobile App with Retirement Forecast
10
bull T Rowe Price
o Mobile app devotes a screen to the estimated retirement income
o Explain how much an additional $100 per month contribution would increase income in retirement
bull JP Morgan
o Lists a retirement income figure within its mobile app
o The figure is derived from the a website tool ndash the Dream Machine
T Rowe Price Mobile App with Retirement Forecast
GOING MOBILE
MAKING STATEMENTS INFORMATIVE
11
bull Vanguard embeds a retirement forecast on the first page of its quarterly statements
bull Vanguard provides three separate retirement income projections each of which correlates with a different contribution rateamount
Vanguard Statement with Retirement Forecast
12
ANOTHER INFORMATIVE STATEMENT
bull JP Morgan embeds the results of the Dream Machine on the first page of quarterly statements
bull The three scenarios provided represent ascending hypothetical annual income amounts each of which is the result of retiring at a different age
JP Morgan Statement Retirement Forecast
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
TOOLS AND OTHER RESOURCES
13
DETERMINING RISK TOLERANCE
14
bull The MassMutual RetireSmart tool features a step that asks participants a series of questions which help build an in-depth risk profile
bull Questions ask participants to rank retirement-related preferences based on personal sentiments
MassMutual Retirement Smart Tool ndash Input Stage
RETIREMENT SAVINGS PROJECTIONS
OVERVIEW
SAVINGS PLAN
SUGGESTIONS
OTHER RISK FACTORS
15
bull Fidelity Retirement Planner Tool offers users in-depth results organized by intra-page tabs across a number of pages
bull Results are clearly organized and delineated
Fidelity Retirement Planner Tool ndash Results Page One
ACTIONABLE ADVICE
16
bull Fidelity Retirement Income Planner also offers participants an Action Plan featuring the following details
o Current Allocation
o Suggested Allocation
o Options to print and save results
Fidelity Retirement Planner Tool ndash Results Action Plan
ENABLE INTERACTION VIA SIMULATIONS
1
2
317
bull Fidelity Income Simulator generates easily editable results
bull Participants can toggle between a poor market or an average market alter contributions andor reallocate the account for the purpose of the hypothetical scenario or change the retirement income goal all together
bull This gives the participant autonomy in terms of looking at different retirement scenarios and determining the best fit
Fidelity Income Simulator Tool - Results
HOW AM I DOING
HOW DO I STAY ON TRACK
WHAT SHOULD I DO
WHAT TO CHOOSE
GETTING PARTICIPANTS TO ACT
18
EXPLAINING TARGET DATE FUNDS
19
bull Vanguard offers background information on its participant site for each available target date fund
bull lsquoSelecting a Different Portfoliorsquo is a dynamic calculator that helps select the right fund
bull lsquoHow these portfolios workrsquo is a short embedded video that explains how target date funds function
Vanguard Target Date Funds Information
RISK AND RETURN
20
bull Color-coded legend is available below the comprehensive list of investments on Principalrsquos participant site
bull Provides helpful guidance to participants in need of assistance
bull Offers the same legend on quarterly statements
bull Consistency across channels eliminates confusion
Principal Investment list Page and Risk KeyLegend
EASY COMPARISONS AMONG FUNDS
21
bull T Rowe Price displays investment information using an organized table with the following features
o Hyperlinks to fund fact pages
o Funds can be filtered and compared to various benchmark indices
o Selecting an intra-page tab from the top of the table filters down results to only those within a selected asset class
T Rowe Price Investment Information
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
GETTING PARTICIPANTS ENGAGED
22
EMAIL ALERT REMINDERS
23
bull Email reminders are a good way for providers to engage their participants
bull Few providers offer comprehensive alerts like those offered in the brokerage space
ShareBuilder Email Alert
MOBILE TRANSACTIONS
24
bull Mobile apps equipped with transaction capabilities increase engagement and are a great convenience for plan participants
bull Of the 17 Retirement Plan Monitorproviders we track only two ndash ING and Vanguard ndash allow users to complete transactions directly from their mobile apps
Vanguard Mobile App ndash Transactions Screen
GAMIFICATION
25
bull Video games and interactive quizzes reach a broader consumer base
bull Like alerts few retirement plan providers have embraced digital gaming
bull Gaming is a trend worth watching as it successfully builds brand recognition
JP Morgan Game ndash The Biggest Saver
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
KEY TAKEAWAYS
26
HOW DO I STAY ON TRACK
Key Takeaways
FIVE KEY TAKEAWAYS FOR DC PLAN PROVIDERS
27
1 Provide a retirement forecast so participants are cognizant of hypothetical retirement scenarios
2 Allow participants to develop an in-depth risk profile that can be used throughout the retirement planning process
3 Offer valuable planner results that are easy to understand
4 Offer detailed fund information so participants can make informed decisions
5 Provide consistency across key channels online mobile and client collateral
CORPORATE INSIGHT THOUGHT LEADERSHIP
28
2013 Mobile Finance Trends and Innovations
This study highlights interesting and important mobile finance trends from the first half of 2013 It includes commentary on relevant mobile developments outside of the financial services industry key takeaways for financial services firms and thoughts on whatrsquos next for mobile finance
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors Also available as a slide deck
The Millennial Opportunity Whitepaper
Examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials Also available as a slide deck
Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
ABOUT THE AUTHOR
29
DREW MARESCA
SENIOR ANALYSTRETIREMENT PLAN MONITOR
Drew Maresca is the Senior Analyst for Corporate Insightrsquos Retirement Plan Monitor service and head of CIrsquos research efforts in the retirement space Drew and his team focus on tracking and analyzing the digital user experience DC plan providers offer plan participants via the online mobile and social media channels
Drew has conducted extensive research in the retirement space with past reports focusing on iPhone Android and iPad Retirement Apps Online Retirement Planners Retirement Account Statements Social Media Practices and more His research has been cited in a number of media publications including Ignites Kiplingerrsquos and Plan Sponsor
Drew has been a part of the Corporate Insight team since 2007 Before founding Retirement Plan Monitor he worked as an Analyst for CIrsquos Advisor Monitor and Mutual Fund Monitor research services
CONTACT DREWT 212-832-2002 x-122
E dmarescacorporateinsightcom
GOING MOBILE
9
bull Transamerica
o Mobile app features the same Retirement Outlook information as their website
o Weather forecaster is embedded in the mobile app shows consistency across different channels
bull VALIC
o The Am I On Target tool results screen is available through their mobile app which forecasts retirement income
o Tool features a speedometer estimating the likelihood that a participant might meet their retirement goal
o Results range from red to green which imply failure and success respectively VALIC Mobile App with Retirement Forecast
10
bull T Rowe Price
o Mobile app devotes a screen to the estimated retirement income
o Explain how much an additional $100 per month contribution would increase income in retirement
bull JP Morgan
o Lists a retirement income figure within its mobile app
o The figure is derived from the a website tool ndash the Dream Machine
T Rowe Price Mobile App with Retirement Forecast
GOING MOBILE
MAKING STATEMENTS INFORMATIVE
11
bull Vanguard embeds a retirement forecast on the first page of its quarterly statements
bull Vanguard provides three separate retirement income projections each of which correlates with a different contribution rateamount
Vanguard Statement with Retirement Forecast
12
ANOTHER INFORMATIVE STATEMENT
bull JP Morgan embeds the results of the Dream Machine on the first page of quarterly statements
bull The three scenarios provided represent ascending hypothetical annual income amounts each of which is the result of retiring at a different age
JP Morgan Statement Retirement Forecast
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
TOOLS AND OTHER RESOURCES
13
DETERMINING RISK TOLERANCE
14
bull The MassMutual RetireSmart tool features a step that asks participants a series of questions which help build an in-depth risk profile
bull Questions ask participants to rank retirement-related preferences based on personal sentiments
MassMutual Retirement Smart Tool ndash Input Stage
RETIREMENT SAVINGS PROJECTIONS
OVERVIEW
SAVINGS PLAN
SUGGESTIONS
OTHER RISK FACTORS
15
bull Fidelity Retirement Planner Tool offers users in-depth results organized by intra-page tabs across a number of pages
bull Results are clearly organized and delineated
Fidelity Retirement Planner Tool ndash Results Page One
ACTIONABLE ADVICE
16
bull Fidelity Retirement Income Planner also offers participants an Action Plan featuring the following details
o Current Allocation
o Suggested Allocation
o Options to print and save results
Fidelity Retirement Planner Tool ndash Results Action Plan
ENABLE INTERACTION VIA SIMULATIONS
1
2
317
bull Fidelity Income Simulator generates easily editable results
bull Participants can toggle between a poor market or an average market alter contributions andor reallocate the account for the purpose of the hypothetical scenario or change the retirement income goal all together
bull This gives the participant autonomy in terms of looking at different retirement scenarios and determining the best fit
Fidelity Income Simulator Tool - Results
HOW AM I DOING
HOW DO I STAY ON TRACK
WHAT SHOULD I DO
WHAT TO CHOOSE
GETTING PARTICIPANTS TO ACT
18
EXPLAINING TARGET DATE FUNDS
19
bull Vanguard offers background information on its participant site for each available target date fund
bull lsquoSelecting a Different Portfoliorsquo is a dynamic calculator that helps select the right fund
bull lsquoHow these portfolios workrsquo is a short embedded video that explains how target date funds function
Vanguard Target Date Funds Information
RISK AND RETURN
20
bull Color-coded legend is available below the comprehensive list of investments on Principalrsquos participant site
bull Provides helpful guidance to participants in need of assistance
bull Offers the same legend on quarterly statements
bull Consistency across channels eliminates confusion
Principal Investment list Page and Risk KeyLegend
EASY COMPARISONS AMONG FUNDS
21
bull T Rowe Price displays investment information using an organized table with the following features
o Hyperlinks to fund fact pages
o Funds can be filtered and compared to various benchmark indices
o Selecting an intra-page tab from the top of the table filters down results to only those within a selected asset class
T Rowe Price Investment Information
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
GETTING PARTICIPANTS ENGAGED
22
EMAIL ALERT REMINDERS
23
bull Email reminders are a good way for providers to engage their participants
bull Few providers offer comprehensive alerts like those offered in the brokerage space
ShareBuilder Email Alert
MOBILE TRANSACTIONS
24
bull Mobile apps equipped with transaction capabilities increase engagement and are a great convenience for plan participants
bull Of the 17 Retirement Plan Monitorproviders we track only two ndash ING and Vanguard ndash allow users to complete transactions directly from their mobile apps
Vanguard Mobile App ndash Transactions Screen
GAMIFICATION
25
bull Video games and interactive quizzes reach a broader consumer base
bull Like alerts few retirement plan providers have embraced digital gaming
bull Gaming is a trend worth watching as it successfully builds brand recognition
JP Morgan Game ndash The Biggest Saver
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
KEY TAKEAWAYS
26
HOW DO I STAY ON TRACK
Key Takeaways
FIVE KEY TAKEAWAYS FOR DC PLAN PROVIDERS
27
1 Provide a retirement forecast so participants are cognizant of hypothetical retirement scenarios
2 Allow participants to develop an in-depth risk profile that can be used throughout the retirement planning process
3 Offer valuable planner results that are easy to understand
4 Offer detailed fund information so participants can make informed decisions
5 Provide consistency across key channels online mobile and client collateral
CORPORATE INSIGHT THOUGHT LEADERSHIP
28
2013 Mobile Finance Trends and Innovations
This study highlights interesting and important mobile finance trends from the first half of 2013 It includes commentary on relevant mobile developments outside of the financial services industry key takeaways for financial services firms and thoughts on whatrsquos next for mobile finance
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors Also available as a slide deck
The Millennial Opportunity Whitepaper
Examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials Also available as a slide deck
Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
ABOUT THE AUTHOR
29
DREW MARESCA
SENIOR ANALYSTRETIREMENT PLAN MONITOR
Drew Maresca is the Senior Analyst for Corporate Insightrsquos Retirement Plan Monitor service and head of CIrsquos research efforts in the retirement space Drew and his team focus on tracking and analyzing the digital user experience DC plan providers offer plan participants via the online mobile and social media channels
Drew has conducted extensive research in the retirement space with past reports focusing on iPhone Android and iPad Retirement Apps Online Retirement Planners Retirement Account Statements Social Media Practices and more His research has been cited in a number of media publications including Ignites Kiplingerrsquos and Plan Sponsor
Drew has been a part of the Corporate Insight team since 2007 Before founding Retirement Plan Monitor he worked as an Analyst for CIrsquos Advisor Monitor and Mutual Fund Monitor research services
CONTACT DREWT 212-832-2002 x-122
E dmarescacorporateinsightcom
10
bull T Rowe Price
o Mobile app devotes a screen to the estimated retirement income
o Explain how much an additional $100 per month contribution would increase income in retirement
bull JP Morgan
o Lists a retirement income figure within its mobile app
o The figure is derived from the a website tool ndash the Dream Machine
T Rowe Price Mobile App with Retirement Forecast
GOING MOBILE
MAKING STATEMENTS INFORMATIVE
11
bull Vanguard embeds a retirement forecast on the first page of its quarterly statements
bull Vanguard provides three separate retirement income projections each of which correlates with a different contribution rateamount
Vanguard Statement with Retirement Forecast
12
ANOTHER INFORMATIVE STATEMENT
bull JP Morgan embeds the results of the Dream Machine on the first page of quarterly statements
bull The three scenarios provided represent ascending hypothetical annual income amounts each of which is the result of retiring at a different age
JP Morgan Statement Retirement Forecast
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
TOOLS AND OTHER RESOURCES
13
DETERMINING RISK TOLERANCE
14
bull The MassMutual RetireSmart tool features a step that asks participants a series of questions which help build an in-depth risk profile
bull Questions ask participants to rank retirement-related preferences based on personal sentiments
MassMutual Retirement Smart Tool ndash Input Stage
RETIREMENT SAVINGS PROJECTIONS
OVERVIEW
SAVINGS PLAN
SUGGESTIONS
OTHER RISK FACTORS
15
bull Fidelity Retirement Planner Tool offers users in-depth results organized by intra-page tabs across a number of pages
bull Results are clearly organized and delineated
Fidelity Retirement Planner Tool ndash Results Page One
ACTIONABLE ADVICE
16
bull Fidelity Retirement Income Planner also offers participants an Action Plan featuring the following details
o Current Allocation
o Suggested Allocation
o Options to print and save results
Fidelity Retirement Planner Tool ndash Results Action Plan
ENABLE INTERACTION VIA SIMULATIONS
1
2
317
bull Fidelity Income Simulator generates easily editable results
bull Participants can toggle between a poor market or an average market alter contributions andor reallocate the account for the purpose of the hypothetical scenario or change the retirement income goal all together
bull This gives the participant autonomy in terms of looking at different retirement scenarios and determining the best fit
Fidelity Income Simulator Tool - Results
HOW AM I DOING
HOW DO I STAY ON TRACK
WHAT SHOULD I DO
WHAT TO CHOOSE
GETTING PARTICIPANTS TO ACT
18
EXPLAINING TARGET DATE FUNDS
19
bull Vanguard offers background information on its participant site for each available target date fund
bull lsquoSelecting a Different Portfoliorsquo is a dynamic calculator that helps select the right fund
bull lsquoHow these portfolios workrsquo is a short embedded video that explains how target date funds function
Vanguard Target Date Funds Information
RISK AND RETURN
20
bull Color-coded legend is available below the comprehensive list of investments on Principalrsquos participant site
bull Provides helpful guidance to participants in need of assistance
bull Offers the same legend on quarterly statements
bull Consistency across channels eliminates confusion
Principal Investment list Page and Risk KeyLegend
EASY COMPARISONS AMONG FUNDS
21
bull T Rowe Price displays investment information using an organized table with the following features
o Hyperlinks to fund fact pages
o Funds can be filtered and compared to various benchmark indices
o Selecting an intra-page tab from the top of the table filters down results to only those within a selected asset class
T Rowe Price Investment Information
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
GETTING PARTICIPANTS ENGAGED
22
EMAIL ALERT REMINDERS
23
bull Email reminders are a good way for providers to engage their participants
bull Few providers offer comprehensive alerts like those offered in the brokerage space
ShareBuilder Email Alert
MOBILE TRANSACTIONS
24
bull Mobile apps equipped with transaction capabilities increase engagement and are a great convenience for plan participants
bull Of the 17 Retirement Plan Monitorproviders we track only two ndash ING and Vanguard ndash allow users to complete transactions directly from their mobile apps
Vanguard Mobile App ndash Transactions Screen
GAMIFICATION
25
bull Video games and interactive quizzes reach a broader consumer base
bull Like alerts few retirement plan providers have embraced digital gaming
bull Gaming is a trend worth watching as it successfully builds brand recognition
JP Morgan Game ndash The Biggest Saver
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
KEY TAKEAWAYS
26
HOW DO I STAY ON TRACK
Key Takeaways
FIVE KEY TAKEAWAYS FOR DC PLAN PROVIDERS
27
1 Provide a retirement forecast so participants are cognizant of hypothetical retirement scenarios
2 Allow participants to develop an in-depth risk profile that can be used throughout the retirement planning process
3 Offer valuable planner results that are easy to understand
4 Offer detailed fund information so participants can make informed decisions
5 Provide consistency across key channels online mobile and client collateral
CORPORATE INSIGHT THOUGHT LEADERSHIP
28
2013 Mobile Finance Trends and Innovations
This study highlights interesting and important mobile finance trends from the first half of 2013 It includes commentary on relevant mobile developments outside of the financial services industry key takeaways for financial services firms and thoughts on whatrsquos next for mobile finance
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors Also available as a slide deck
The Millennial Opportunity Whitepaper
Examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials Also available as a slide deck
Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
ABOUT THE AUTHOR
29
DREW MARESCA
SENIOR ANALYSTRETIREMENT PLAN MONITOR
Drew Maresca is the Senior Analyst for Corporate Insightrsquos Retirement Plan Monitor service and head of CIrsquos research efforts in the retirement space Drew and his team focus on tracking and analyzing the digital user experience DC plan providers offer plan participants via the online mobile and social media channels
Drew has conducted extensive research in the retirement space with past reports focusing on iPhone Android and iPad Retirement Apps Online Retirement Planners Retirement Account Statements Social Media Practices and more His research has been cited in a number of media publications including Ignites Kiplingerrsquos and Plan Sponsor
Drew has been a part of the Corporate Insight team since 2007 Before founding Retirement Plan Monitor he worked as an Analyst for CIrsquos Advisor Monitor and Mutual Fund Monitor research services
CONTACT DREWT 212-832-2002 x-122
E dmarescacorporateinsightcom
MAKING STATEMENTS INFORMATIVE
11
bull Vanguard embeds a retirement forecast on the first page of its quarterly statements
bull Vanguard provides three separate retirement income projections each of which correlates with a different contribution rateamount
Vanguard Statement with Retirement Forecast
12
ANOTHER INFORMATIVE STATEMENT
bull JP Morgan embeds the results of the Dream Machine on the first page of quarterly statements
bull The three scenarios provided represent ascending hypothetical annual income amounts each of which is the result of retiring at a different age
JP Morgan Statement Retirement Forecast
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
TOOLS AND OTHER RESOURCES
13
DETERMINING RISK TOLERANCE
14
bull The MassMutual RetireSmart tool features a step that asks participants a series of questions which help build an in-depth risk profile
bull Questions ask participants to rank retirement-related preferences based on personal sentiments
MassMutual Retirement Smart Tool ndash Input Stage
RETIREMENT SAVINGS PROJECTIONS
OVERVIEW
SAVINGS PLAN
SUGGESTIONS
OTHER RISK FACTORS
15
bull Fidelity Retirement Planner Tool offers users in-depth results organized by intra-page tabs across a number of pages
bull Results are clearly organized and delineated
Fidelity Retirement Planner Tool ndash Results Page One
ACTIONABLE ADVICE
16
bull Fidelity Retirement Income Planner also offers participants an Action Plan featuring the following details
o Current Allocation
o Suggested Allocation
o Options to print and save results
Fidelity Retirement Planner Tool ndash Results Action Plan
ENABLE INTERACTION VIA SIMULATIONS
1
2
317
bull Fidelity Income Simulator generates easily editable results
bull Participants can toggle between a poor market or an average market alter contributions andor reallocate the account for the purpose of the hypothetical scenario or change the retirement income goal all together
bull This gives the participant autonomy in terms of looking at different retirement scenarios and determining the best fit
Fidelity Income Simulator Tool - Results
HOW AM I DOING
HOW DO I STAY ON TRACK
WHAT SHOULD I DO
WHAT TO CHOOSE
GETTING PARTICIPANTS TO ACT
18
EXPLAINING TARGET DATE FUNDS
19
bull Vanguard offers background information on its participant site for each available target date fund
bull lsquoSelecting a Different Portfoliorsquo is a dynamic calculator that helps select the right fund
bull lsquoHow these portfolios workrsquo is a short embedded video that explains how target date funds function
Vanguard Target Date Funds Information
RISK AND RETURN
20
bull Color-coded legend is available below the comprehensive list of investments on Principalrsquos participant site
bull Provides helpful guidance to participants in need of assistance
bull Offers the same legend on quarterly statements
bull Consistency across channels eliminates confusion
Principal Investment list Page and Risk KeyLegend
EASY COMPARISONS AMONG FUNDS
21
bull T Rowe Price displays investment information using an organized table with the following features
o Hyperlinks to fund fact pages
o Funds can be filtered and compared to various benchmark indices
o Selecting an intra-page tab from the top of the table filters down results to only those within a selected asset class
T Rowe Price Investment Information
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
GETTING PARTICIPANTS ENGAGED
22
EMAIL ALERT REMINDERS
23
bull Email reminders are a good way for providers to engage their participants
bull Few providers offer comprehensive alerts like those offered in the brokerage space
ShareBuilder Email Alert
MOBILE TRANSACTIONS
24
bull Mobile apps equipped with transaction capabilities increase engagement and are a great convenience for plan participants
bull Of the 17 Retirement Plan Monitorproviders we track only two ndash ING and Vanguard ndash allow users to complete transactions directly from their mobile apps
Vanguard Mobile App ndash Transactions Screen
GAMIFICATION
25
bull Video games and interactive quizzes reach a broader consumer base
bull Like alerts few retirement plan providers have embraced digital gaming
bull Gaming is a trend worth watching as it successfully builds brand recognition
JP Morgan Game ndash The Biggest Saver
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
KEY TAKEAWAYS
26
HOW DO I STAY ON TRACK
Key Takeaways
FIVE KEY TAKEAWAYS FOR DC PLAN PROVIDERS
27
1 Provide a retirement forecast so participants are cognizant of hypothetical retirement scenarios
2 Allow participants to develop an in-depth risk profile that can be used throughout the retirement planning process
3 Offer valuable planner results that are easy to understand
4 Offer detailed fund information so participants can make informed decisions
5 Provide consistency across key channels online mobile and client collateral
CORPORATE INSIGHT THOUGHT LEADERSHIP
28
2013 Mobile Finance Trends and Innovations
This study highlights interesting and important mobile finance trends from the first half of 2013 It includes commentary on relevant mobile developments outside of the financial services industry key takeaways for financial services firms and thoughts on whatrsquos next for mobile finance
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors Also available as a slide deck
The Millennial Opportunity Whitepaper
Examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials Also available as a slide deck
Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
ABOUT THE AUTHOR
29
DREW MARESCA
SENIOR ANALYSTRETIREMENT PLAN MONITOR
Drew Maresca is the Senior Analyst for Corporate Insightrsquos Retirement Plan Monitor service and head of CIrsquos research efforts in the retirement space Drew and his team focus on tracking and analyzing the digital user experience DC plan providers offer plan participants via the online mobile and social media channels
Drew has conducted extensive research in the retirement space with past reports focusing on iPhone Android and iPad Retirement Apps Online Retirement Planners Retirement Account Statements Social Media Practices and more His research has been cited in a number of media publications including Ignites Kiplingerrsquos and Plan Sponsor
Drew has been a part of the Corporate Insight team since 2007 Before founding Retirement Plan Monitor he worked as an Analyst for CIrsquos Advisor Monitor and Mutual Fund Monitor research services
CONTACT DREWT 212-832-2002 x-122
E dmarescacorporateinsightcom
12
ANOTHER INFORMATIVE STATEMENT
bull JP Morgan embeds the results of the Dream Machine on the first page of quarterly statements
bull The three scenarios provided represent ascending hypothetical annual income amounts each of which is the result of retiring at a different age
JP Morgan Statement Retirement Forecast
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
TOOLS AND OTHER RESOURCES
13
DETERMINING RISK TOLERANCE
14
bull The MassMutual RetireSmart tool features a step that asks participants a series of questions which help build an in-depth risk profile
bull Questions ask participants to rank retirement-related preferences based on personal sentiments
MassMutual Retirement Smart Tool ndash Input Stage
RETIREMENT SAVINGS PROJECTIONS
OVERVIEW
SAVINGS PLAN
SUGGESTIONS
OTHER RISK FACTORS
15
bull Fidelity Retirement Planner Tool offers users in-depth results organized by intra-page tabs across a number of pages
bull Results are clearly organized and delineated
Fidelity Retirement Planner Tool ndash Results Page One
ACTIONABLE ADVICE
16
bull Fidelity Retirement Income Planner also offers participants an Action Plan featuring the following details
o Current Allocation
o Suggested Allocation
o Options to print and save results
Fidelity Retirement Planner Tool ndash Results Action Plan
ENABLE INTERACTION VIA SIMULATIONS
1
2
317
bull Fidelity Income Simulator generates easily editable results
bull Participants can toggle between a poor market or an average market alter contributions andor reallocate the account for the purpose of the hypothetical scenario or change the retirement income goal all together
bull This gives the participant autonomy in terms of looking at different retirement scenarios and determining the best fit
Fidelity Income Simulator Tool - Results
HOW AM I DOING
HOW DO I STAY ON TRACK
WHAT SHOULD I DO
WHAT TO CHOOSE
GETTING PARTICIPANTS TO ACT
18
EXPLAINING TARGET DATE FUNDS
19
bull Vanguard offers background information on its participant site for each available target date fund
bull lsquoSelecting a Different Portfoliorsquo is a dynamic calculator that helps select the right fund
bull lsquoHow these portfolios workrsquo is a short embedded video that explains how target date funds function
Vanguard Target Date Funds Information
RISK AND RETURN
20
bull Color-coded legend is available below the comprehensive list of investments on Principalrsquos participant site
bull Provides helpful guidance to participants in need of assistance
bull Offers the same legend on quarterly statements
bull Consistency across channels eliminates confusion
Principal Investment list Page and Risk KeyLegend
EASY COMPARISONS AMONG FUNDS
21
bull T Rowe Price displays investment information using an organized table with the following features
o Hyperlinks to fund fact pages
o Funds can be filtered and compared to various benchmark indices
o Selecting an intra-page tab from the top of the table filters down results to only those within a selected asset class
T Rowe Price Investment Information
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
GETTING PARTICIPANTS ENGAGED
22
EMAIL ALERT REMINDERS
23
bull Email reminders are a good way for providers to engage their participants
bull Few providers offer comprehensive alerts like those offered in the brokerage space
ShareBuilder Email Alert
MOBILE TRANSACTIONS
24
bull Mobile apps equipped with transaction capabilities increase engagement and are a great convenience for plan participants
bull Of the 17 Retirement Plan Monitorproviders we track only two ndash ING and Vanguard ndash allow users to complete transactions directly from their mobile apps
Vanguard Mobile App ndash Transactions Screen
GAMIFICATION
25
bull Video games and interactive quizzes reach a broader consumer base
bull Like alerts few retirement plan providers have embraced digital gaming
bull Gaming is a trend worth watching as it successfully builds brand recognition
JP Morgan Game ndash The Biggest Saver
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
KEY TAKEAWAYS
26
HOW DO I STAY ON TRACK
Key Takeaways
FIVE KEY TAKEAWAYS FOR DC PLAN PROVIDERS
27
1 Provide a retirement forecast so participants are cognizant of hypothetical retirement scenarios
2 Allow participants to develop an in-depth risk profile that can be used throughout the retirement planning process
3 Offer valuable planner results that are easy to understand
4 Offer detailed fund information so participants can make informed decisions
5 Provide consistency across key channels online mobile and client collateral
CORPORATE INSIGHT THOUGHT LEADERSHIP
28
2013 Mobile Finance Trends and Innovations
This study highlights interesting and important mobile finance trends from the first half of 2013 It includes commentary on relevant mobile developments outside of the financial services industry key takeaways for financial services firms and thoughts on whatrsquos next for mobile finance
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors Also available as a slide deck
The Millennial Opportunity Whitepaper
Examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials Also available as a slide deck
Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
ABOUT THE AUTHOR
29
DREW MARESCA
SENIOR ANALYSTRETIREMENT PLAN MONITOR
Drew Maresca is the Senior Analyst for Corporate Insightrsquos Retirement Plan Monitor service and head of CIrsquos research efforts in the retirement space Drew and his team focus on tracking and analyzing the digital user experience DC plan providers offer plan participants via the online mobile and social media channels
Drew has conducted extensive research in the retirement space with past reports focusing on iPhone Android and iPad Retirement Apps Online Retirement Planners Retirement Account Statements Social Media Practices and more His research has been cited in a number of media publications including Ignites Kiplingerrsquos and Plan Sponsor
Drew has been a part of the Corporate Insight team since 2007 Before founding Retirement Plan Monitor he worked as an Analyst for CIrsquos Advisor Monitor and Mutual Fund Monitor research services
CONTACT DREWT 212-832-2002 x-122
E dmarescacorporateinsightcom
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
TOOLS AND OTHER RESOURCES
13
DETERMINING RISK TOLERANCE
14
bull The MassMutual RetireSmart tool features a step that asks participants a series of questions which help build an in-depth risk profile
bull Questions ask participants to rank retirement-related preferences based on personal sentiments
MassMutual Retirement Smart Tool ndash Input Stage
RETIREMENT SAVINGS PROJECTIONS
OVERVIEW
SAVINGS PLAN
SUGGESTIONS
OTHER RISK FACTORS
15
bull Fidelity Retirement Planner Tool offers users in-depth results organized by intra-page tabs across a number of pages
bull Results are clearly organized and delineated
Fidelity Retirement Planner Tool ndash Results Page One
ACTIONABLE ADVICE
16
bull Fidelity Retirement Income Planner also offers participants an Action Plan featuring the following details
o Current Allocation
o Suggested Allocation
o Options to print and save results
Fidelity Retirement Planner Tool ndash Results Action Plan
ENABLE INTERACTION VIA SIMULATIONS
1
2
317
bull Fidelity Income Simulator generates easily editable results
bull Participants can toggle between a poor market or an average market alter contributions andor reallocate the account for the purpose of the hypothetical scenario or change the retirement income goal all together
bull This gives the participant autonomy in terms of looking at different retirement scenarios and determining the best fit
Fidelity Income Simulator Tool - Results
HOW AM I DOING
HOW DO I STAY ON TRACK
WHAT SHOULD I DO
WHAT TO CHOOSE
GETTING PARTICIPANTS TO ACT
18
EXPLAINING TARGET DATE FUNDS
19
bull Vanguard offers background information on its participant site for each available target date fund
bull lsquoSelecting a Different Portfoliorsquo is a dynamic calculator that helps select the right fund
bull lsquoHow these portfolios workrsquo is a short embedded video that explains how target date funds function
Vanguard Target Date Funds Information
RISK AND RETURN
20
bull Color-coded legend is available below the comprehensive list of investments on Principalrsquos participant site
bull Provides helpful guidance to participants in need of assistance
bull Offers the same legend on quarterly statements
bull Consistency across channels eliminates confusion
Principal Investment list Page and Risk KeyLegend
EASY COMPARISONS AMONG FUNDS
21
bull T Rowe Price displays investment information using an organized table with the following features
o Hyperlinks to fund fact pages
o Funds can be filtered and compared to various benchmark indices
o Selecting an intra-page tab from the top of the table filters down results to only those within a selected asset class
T Rowe Price Investment Information
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
GETTING PARTICIPANTS ENGAGED
22
EMAIL ALERT REMINDERS
23
bull Email reminders are a good way for providers to engage their participants
bull Few providers offer comprehensive alerts like those offered in the brokerage space
ShareBuilder Email Alert
MOBILE TRANSACTIONS
24
bull Mobile apps equipped with transaction capabilities increase engagement and are a great convenience for plan participants
bull Of the 17 Retirement Plan Monitorproviders we track only two ndash ING and Vanguard ndash allow users to complete transactions directly from their mobile apps
Vanguard Mobile App ndash Transactions Screen
GAMIFICATION
25
bull Video games and interactive quizzes reach a broader consumer base
bull Like alerts few retirement plan providers have embraced digital gaming
bull Gaming is a trend worth watching as it successfully builds brand recognition
JP Morgan Game ndash The Biggest Saver
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
KEY TAKEAWAYS
26
HOW DO I STAY ON TRACK
Key Takeaways
FIVE KEY TAKEAWAYS FOR DC PLAN PROVIDERS
27
1 Provide a retirement forecast so participants are cognizant of hypothetical retirement scenarios
2 Allow participants to develop an in-depth risk profile that can be used throughout the retirement planning process
3 Offer valuable planner results that are easy to understand
4 Offer detailed fund information so participants can make informed decisions
5 Provide consistency across key channels online mobile and client collateral
CORPORATE INSIGHT THOUGHT LEADERSHIP
28
2013 Mobile Finance Trends and Innovations
This study highlights interesting and important mobile finance trends from the first half of 2013 It includes commentary on relevant mobile developments outside of the financial services industry key takeaways for financial services firms and thoughts on whatrsquos next for mobile finance
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors Also available as a slide deck
The Millennial Opportunity Whitepaper
Examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials Also available as a slide deck
Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
ABOUT THE AUTHOR
29
DREW MARESCA
SENIOR ANALYSTRETIREMENT PLAN MONITOR
Drew Maresca is the Senior Analyst for Corporate Insightrsquos Retirement Plan Monitor service and head of CIrsquos research efforts in the retirement space Drew and his team focus on tracking and analyzing the digital user experience DC plan providers offer plan participants via the online mobile and social media channels
Drew has conducted extensive research in the retirement space with past reports focusing on iPhone Android and iPad Retirement Apps Online Retirement Planners Retirement Account Statements Social Media Practices and more His research has been cited in a number of media publications including Ignites Kiplingerrsquos and Plan Sponsor
Drew has been a part of the Corporate Insight team since 2007 Before founding Retirement Plan Monitor he worked as an Analyst for CIrsquos Advisor Monitor and Mutual Fund Monitor research services
CONTACT DREWT 212-832-2002 x-122
E dmarescacorporateinsightcom
DETERMINING RISK TOLERANCE
14
bull The MassMutual RetireSmart tool features a step that asks participants a series of questions which help build an in-depth risk profile
bull Questions ask participants to rank retirement-related preferences based on personal sentiments
MassMutual Retirement Smart Tool ndash Input Stage
RETIREMENT SAVINGS PROJECTIONS
OVERVIEW
SAVINGS PLAN
SUGGESTIONS
OTHER RISK FACTORS
15
bull Fidelity Retirement Planner Tool offers users in-depth results organized by intra-page tabs across a number of pages
bull Results are clearly organized and delineated
Fidelity Retirement Planner Tool ndash Results Page One
ACTIONABLE ADVICE
16
bull Fidelity Retirement Income Planner also offers participants an Action Plan featuring the following details
o Current Allocation
o Suggested Allocation
o Options to print and save results
Fidelity Retirement Planner Tool ndash Results Action Plan
ENABLE INTERACTION VIA SIMULATIONS
1
2
317
bull Fidelity Income Simulator generates easily editable results
bull Participants can toggle between a poor market or an average market alter contributions andor reallocate the account for the purpose of the hypothetical scenario or change the retirement income goal all together
bull This gives the participant autonomy in terms of looking at different retirement scenarios and determining the best fit
Fidelity Income Simulator Tool - Results
HOW AM I DOING
HOW DO I STAY ON TRACK
WHAT SHOULD I DO
WHAT TO CHOOSE
GETTING PARTICIPANTS TO ACT
18
EXPLAINING TARGET DATE FUNDS
19
bull Vanguard offers background information on its participant site for each available target date fund
bull lsquoSelecting a Different Portfoliorsquo is a dynamic calculator that helps select the right fund
bull lsquoHow these portfolios workrsquo is a short embedded video that explains how target date funds function
Vanguard Target Date Funds Information
RISK AND RETURN
20
bull Color-coded legend is available below the comprehensive list of investments on Principalrsquos participant site
bull Provides helpful guidance to participants in need of assistance
bull Offers the same legend on quarterly statements
bull Consistency across channels eliminates confusion
Principal Investment list Page and Risk KeyLegend
EASY COMPARISONS AMONG FUNDS
21
bull T Rowe Price displays investment information using an organized table with the following features
o Hyperlinks to fund fact pages
o Funds can be filtered and compared to various benchmark indices
o Selecting an intra-page tab from the top of the table filters down results to only those within a selected asset class
T Rowe Price Investment Information
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
GETTING PARTICIPANTS ENGAGED
22
EMAIL ALERT REMINDERS
23
bull Email reminders are a good way for providers to engage their participants
bull Few providers offer comprehensive alerts like those offered in the brokerage space
ShareBuilder Email Alert
MOBILE TRANSACTIONS
24
bull Mobile apps equipped with transaction capabilities increase engagement and are a great convenience for plan participants
bull Of the 17 Retirement Plan Monitorproviders we track only two ndash ING and Vanguard ndash allow users to complete transactions directly from their mobile apps
Vanguard Mobile App ndash Transactions Screen
GAMIFICATION
25
bull Video games and interactive quizzes reach a broader consumer base
bull Like alerts few retirement plan providers have embraced digital gaming
bull Gaming is a trend worth watching as it successfully builds brand recognition
JP Morgan Game ndash The Biggest Saver
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
KEY TAKEAWAYS
26
HOW DO I STAY ON TRACK
Key Takeaways
FIVE KEY TAKEAWAYS FOR DC PLAN PROVIDERS
27
1 Provide a retirement forecast so participants are cognizant of hypothetical retirement scenarios
2 Allow participants to develop an in-depth risk profile that can be used throughout the retirement planning process
3 Offer valuable planner results that are easy to understand
4 Offer detailed fund information so participants can make informed decisions
5 Provide consistency across key channels online mobile and client collateral
CORPORATE INSIGHT THOUGHT LEADERSHIP
28
2013 Mobile Finance Trends and Innovations
This study highlights interesting and important mobile finance trends from the first half of 2013 It includes commentary on relevant mobile developments outside of the financial services industry key takeaways for financial services firms and thoughts on whatrsquos next for mobile finance
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors Also available as a slide deck
The Millennial Opportunity Whitepaper
Examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials Also available as a slide deck
Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
ABOUT THE AUTHOR
29
DREW MARESCA
SENIOR ANALYSTRETIREMENT PLAN MONITOR
Drew Maresca is the Senior Analyst for Corporate Insightrsquos Retirement Plan Monitor service and head of CIrsquos research efforts in the retirement space Drew and his team focus on tracking and analyzing the digital user experience DC plan providers offer plan participants via the online mobile and social media channels
Drew has conducted extensive research in the retirement space with past reports focusing on iPhone Android and iPad Retirement Apps Online Retirement Planners Retirement Account Statements Social Media Practices and more His research has been cited in a number of media publications including Ignites Kiplingerrsquos and Plan Sponsor
Drew has been a part of the Corporate Insight team since 2007 Before founding Retirement Plan Monitor he worked as an Analyst for CIrsquos Advisor Monitor and Mutual Fund Monitor research services
CONTACT DREWT 212-832-2002 x-122
E dmarescacorporateinsightcom
RETIREMENT SAVINGS PROJECTIONS
OVERVIEW
SAVINGS PLAN
SUGGESTIONS
OTHER RISK FACTORS
15
bull Fidelity Retirement Planner Tool offers users in-depth results organized by intra-page tabs across a number of pages
bull Results are clearly organized and delineated
Fidelity Retirement Planner Tool ndash Results Page One
ACTIONABLE ADVICE
16
bull Fidelity Retirement Income Planner also offers participants an Action Plan featuring the following details
o Current Allocation
o Suggested Allocation
o Options to print and save results
Fidelity Retirement Planner Tool ndash Results Action Plan
ENABLE INTERACTION VIA SIMULATIONS
1
2
317
bull Fidelity Income Simulator generates easily editable results
bull Participants can toggle between a poor market or an average market alter contributions andor reallocate the account for the purpose of the hypothetical scenario or change the retirement income goal all together
bull This gives the participant autonomy in terms of looking at different retirement scenarios and determining the best fit
Fidelity Income Simulator Tool - Results
HOW AM I DOING
HOW DO I STAY ON TRACK
WHAT SHOULD I DO
WHAT TO CHOOSE
GETTING PARTICIPANTS TO ACT
18
EXPLAINING TARGET DATE FUNDS
19
bull Vanguard offers background information on its participant site for each available target date fund
bull lsquoSelecting a Different Portfoliorsquo is a dynamic calculator that helps select the right fund
bull lsquoHow these portfolios workrsquo is a short embedded video that explains how target date funds function
Vanguard Target Date Funds Information
RISK AND RETURN
20
bull Color-coded legend is available below the comprehensive list of investments on Principalrsquos participant site
bull Provides helpful guidance to participants in need of assistance
bull Offers the same legend on quarterly statements
bull Consistency across channels eliminates confusion
Principal Investment list Page and Risk KeyLegend
EASY COMPARISONS AMONG FUNDS
21
bull T Rowe Price displays investment information using an organized table with the following features
o Hyperlinks to fund fact pages
o Funds can be filtered and compared to various benchmark indices
o Selecting an intra-page tab from the top of the table filters down results to only those within a selected asset class
T Rowe Price Investment Information
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
GETTING PARTICIPANTS ENGAGED
22
EMAIL ALERT REMINDERS
23
bull Email reminders are a good way for providers to engage their participants
bull Few providers offer comprehensive alerts like those offered in the brokerage space
ShareBuilder Email Alert
MOBILE TRANSACTIONS
24
bull Mobile apps equipped with transaction capabilities increase engagement and are a great convenience for plan participants
bull Of the 17 Retirement Plan Monitorproviders we track only two ndash ING and Vanguard ndash allow users to complete transactions directly from their mobile apps
Vanguard Mobile App ndash Transactions Screen
GAMIFICATION
25
bull Video games and interactive quizzes reach a broader consumer base
bull Like alerts few retirement plan providers have embraced digital gaming
bull Gaming is a trend worth watching as it successfully builds brand recognition
JP Morgan Game ndash The Biggest Saver
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
KEY TAKEAWAYS
26
HOW DO I STAY ON TRACK
Key Takeaways
FIVE KEY TAKEAWAYS FOR DC PLAN PROVIDERS
27
1 Provide a retirement forecast so participants are cognizant of hypothetical retirement scenarios
2 Allow participants to develop an in-depth risk profile that can be used throughout the retirement planning process
3 Offer valuable planner results that are easy to understand
4 Offer detailed fund information so participants can make informed decisions
5 Provide consistency across key channels online mobile and client collateral
CORPORATE INSIGHT THOUGHT LEADERSHIP
28
2013 Mobile Finance Trends and Innovations
This study highlights interesting and important mobile finance trends from the first half of 2013 It includes commentary on relevant mobile developments outside of the financial services industry key takeaways for financial services firms and thoughts on whatrsquos next for mobile finance
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors Also available as a slide deck
The Millennial Opportunity Whitepaper
Examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials Also available as a slide deck
Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
ABOUT THE AUTHOR
29
DREW MARESCA
SENIOR ANALYSTRETIREMENT PLAN MONITOR
Drew Maresca is the Senior Analyst for Corporate Insightrsquos Retirement Plan Monitor service and head of CIrsquos research efforts in the retirement space Drew and his team focus on tracking and analyzing the digital user experience DC plan providers offer plan participants via the online mobile and social media channels
Drew has conducted extensive research in the retirement space with past reports focusing on iPhone Android and iPad Retirement Apps Online Retirement Planners Retirement Account Statements Social Media Practices and more His research has been cited in a number of media publications including Ignites Kiplingerrsquos and Plan Sponsor
Drew has been a part of the Corporate Insight team since 2007 Before founding Retirement Plan Monitor he worked as an Analyst for CIrsquos Advisor Monitor and Mutual Fund Monitor research services
CONTACT DREWT 212-832-2002 x-122
E dmarescacorporateinsightcom
ACTIONABLE ADVICE
16
bull Fidelity Retirement Income Planner also offers participants an Action Plan featuring the following details
o Current Allocation
o Suggested Allocation
o Options to print and save results
Fidelity Retirement Planner Tool ndash Results Action Plan
ENABLE INTERACTION VIA SIMULATIONS
1
2
317
bull Fidelity Income Simulator generates easily editable results
bull Participants can toggle between a poor market or an average market alter contributions andor reallocate the account for the purpose of the hypothetical scenario or change the retirement income goal all together
bull This gives the participant autonomy in terms of looking at different retirement scenarios and determining the best fit
Fidelity Income Simulator Tool - Results
HOW AM I DOING
HOW DO I STAY ON TRACK
WHAT SHOULD I DO
WHAT TO CHOOSE
GETTING PARTICIPANTS TO ACT
18
EXPLAINING TARGET DATE FUNDS
19
bull Vanguard offers background information on its participant site for each available target date fund
bull lsquoSelecting a Different Portfoliorsquo is a dynamic calculator that helps select the right fund
bull lsquoHow these portfolios workrsquo is a short embedded video that explains how target date funds function
Vanguard Target Date Funds Information
RISK AND RETURN
20
bull Color-coded legend is available below the comprehensive list of investments on Principalrsquos participant site
bull Provides helpful guidance to participants in need of assistance
bull Offers the same legend on quarterly statements
bull Consistency across channels eliminates confusion
Principal Investment list Page and Risk KeyLegend
EASY COMPARISONS AMONG FUNDS
21
bull T Rowe Price displays investment information using an organized table with the following features
o Hyperlinks to fund fact pages
o Funds can be filtered and compared to various benchmark indices
o Selecting an intra-page tab from the top of the table filters down results to only those within a selected asset class
T Rowe Price Investment Information
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
GETTING PARTICIPANTS ENGAGED
22
EMAIL ALERT REMINDERS
23
bull Email reminders are a good way for providers to engage their participants
bull Few providers offer comprehensive alerts like those offered in the brokerage space
ShareBuilder Email Alert
MOBILE TRANSACTIONS
24
bull Mobile apps equipped with transaction capabilities increase engagement and are a great convenience for plan participants
bull Of the 17 Retirement Plan Monitorproviders we track only two ndash ING and Vanguard ndash allow users to complete transactions directly from their mobile apps
Vanguard Mobile App ndash Transactions Screen
GAMIFICATION
25
bull Video games and interactive quizzes reach a broader consumer base
bull Like alerts few retirement plan providers have embraced digital gaming
bull Gaming is a trend worth watching as it successfully builds brand recognition
JP Morgan Game ndash The Biggest Saver
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
KEY TAKEAWAYS
26
HOW DO I STAY ON TRACK
Key Takeaways
FIVE KEY TAKEAWAYS FOR DC PLAN PROVIDERS
27
1 Provide a retirement forecast so participants are cognizant of hypothetical retirement scenarios
2 Allow participants to develop an in-depth risk profile that can be used throughout the retirement planning process
3 Offer valuable planner results that are easy to understand
4 Offer detailed fund information so participants can make informed decisions
5 Provide consistency across key channels online mobile and client collateral
CORPORATE INSIGHT THOUGHT LEADERSHIP
28
2013 Mobile Finance Trends and Innovations
This study highlights interesting and important mobile finance trends from the first half of 2013 It includes commentary on relevant mobile developments outside of the financial services industry key takeaways for financial services firms and thoughts on whatrsquos next for mobile finance
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors Also available as a slide deck
The Millennial Opportunity Whitepaper
Examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials Also available as a slide deck
Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
ABOUT THE AUTHOR
29
DREW MARESCA
SENIOR ANALYSTRETIREMENT PLAN MONITOR
Drew Maresca is the Senior Analyst for Corporate Insightrsquos Retirement Plan Monitor service and head of CIrsquos research efforts in the retirement space Drew and his team focus on tracking and analyzing the digital user experience DC plan providers offer plan participants via the online mobile and social media channels
Drew has conducted extensive research in the retirement space with past reports focusing on iPhone Android and iPad Retirement Apps Online Retirement Planners Retirement Account Statements Social Media Practices and more His research has been cited in a number of media publications including Ignites Kiplingerrsquos and Plan Sponsor
Drew has been a part of the Corporate Insight team since 2007 Before founding Retirement Plan Monitor he worked as an Analyst for CIrsquos Advisor Monitor and Mutual Fund Monitor research services
CONTACT DREWT 212-832-2002 x-122
E dmarescacorporateinsightcom
ENABLE INTERACTION VIA SIMULATIONS
1
2
317
bull Fidelity Income Simulator generates easily editable results
bull Participants can toggle between a poor market or an average market alter contributions andor reallocate the account for the purpose of the hypothetical scenario or change the retirement income goal all together
bull This gives the participant autonomy in terms of looking at different retirement scenarios and determining the best fit
Fidelity Income Simulator Tool - Results
HOW AM I DOING
HOW DO I STAY ON TRACK
WHAT SHOULD I DO
WHAT TO CHOOSE
GETTING PARTICIPANTS TO ACT
18
EXPLAINING TARGET DATE FUNDS
19
bull Vanguard offers background information on its participant site for each available target date fund
bull lsquoSelecting a Different Portfoliorsquo is a dynamic calculator that helps select the right fund
bull lsquoHow these portfolios workrsquo is a short embedded video that explains how target date funds function
Vanguard Target Date Funds Information
RISK AND RETURN
20
bull Color-coded legend is available below the comprehensive list of investments on Principalrsquos participant site
bull Provides helpful guidance to participants in need of assistance
bull Offers the same legend on quarterly statements
bull Consistency across channels eliminates confusion
Principal Investment list Page and Risk KeyLegend
EASY COMPARISONS AMONG FUNDS
21
bull T Rowe Price displays investment information using an organized table with the following features
o Hyperlinks to fund fact pages
o Funds can be filtered and compared to various benchmark indices
o Selecting an intra-page tab from the top of the table filters down results to only those within a selected asset class
T Rowe Price Investment Information
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
GETTING PARTICIPANTS ENGAGED
22
EMAIL ALERT REMINDERS
23
bull Email reminders are a good way for providers to engage their participants
bull Few providers offer comprehensive alerts like those offered in the brokerage space
ShareBuilder Email Alert
MOBILE TRANSACTIONS
24
bull Mobile apps equipped with transaction capabilities increase engagement and are a great convenience for plan participants
bull Of the 17 Retirement Plan Monitorproviders we track only two ndash ING and Vanguard ndash allow users to complete transactions directly from their mobile apps
Vanguard Mobile App ndash Transactions Screen
GAMIFICATION
25
bull Video games and interactive quizzes reach a broader consumer base
bull Like alerts few retirement plan providers have embraced digital gaming
bull Gaming is a trend worth watching as it successfully builds brand recognition
JP Morgan Game ndash The Biggest Saver
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
KEY TAKEAWAYS
26
HOW DO I STAY ON TRACK
Key Takeaways
FIVE KEY TAKEAWAYS FOR DC PLAN PROVIDERS
27
1 Provide a retirement forecast so participants are cognizant of hypothetical retirement scenarios
2 Allow participants to develop an in-depth risk profile that can be used throughout the retirement planning process
3 Offer valuable planner results that are easy to understand
4 Offer detailed fund information so participants can make informed decisions
5 Provide consistency across key channels online mobile and client collateral
CORPORATE INSIGHT THOUGHT LEADERSHIP
28
2013 Mobile Finance Trends and Innovations
This study highlights interesting and important mobile finance trends from the first half of 2013 It includes commentary on relevant mobile developments outside of the financial services industry key takeaways for financial services firms and thoughts on whatrsquos next for mobile finance
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors Also available as a slide deck
The Millennial Opportunity Whitepaper
Examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials Also available as a slide deck
Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
ABOUT THE AUTHOR
29
DREW MARESCA
SENIOR ANALYSTRETIREMENT PLAN MONITOR
Drew Maresca is the Senior Analyst for Corporate Insightrsquos Retirement Plan Monitor service and head of CIrsquos research efforts in the retirement space Drew and his team focus on tracking and analyzing the digital user experience DC plan providers offer plan participants via the online mobile and social media channels
Drew has conducted extensive research in the retirement space with past reports focusing on iPhone Android and iPad Retirement Apps Online Retirement Planners Retirement Account Statements Social Media Practices and more His research has been cited in a number of media publications including Ignites Kiplingerrsquos and Plan Sponsor
Drew has been a part of the Corporate Insight team since 2007 Before founding Retirement Plan Monitor he worked as an Analyst for CIrsquos Advisor Monitor and Mutual Fund Monitor research services
CONTACT DREWT 212-832-2002 x-122
E dmarescacorporateinsightcom
HOW AM I DOING
HOW DO I STAY ON TRACK
WHAT SHOULD I DO
WHAT TO CHOOSE
GETTING PARTICIPANTS TO ACT
18
EXPLAINING TARGET DATE FUNDS
19
bull Vanguard offers background information on its participant site for each available target date fund
bull lsquoSelecting a Different Portfoliorsquo is a dynamic calculator that helps select the right fund
bull lsquoHow these portfolios workrsquo is a short embedded video that explains how target date funds function
Vanguard Target Date Funds Information
RISK AND RETURN
20
bull Color-coded legend is available below the comprehensive list of investments on Principalrsquos participant site
bull Provides helpful guidance to participants in need of assistance
bull Offers the same legend on quarterly statements
bull Consistency across channels eliminates confusion
Principal Investment list Page and Risk KeyLegend
EASY COMPARISONS AMONG FUNDS
21
bull T Rowe Price displays investment information using an organized table with the following features
o Hyperlinks to fund fact pages
o Funds can be filtered and compared to various benchmark indices
o Selecting an intra-page tab from the top of the table filters down results to only those within a selected asset class
T Rowe Price Investment Information
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
GETTING PARTICIPANTS ENGAGED
22
EMAIL ALERT REMINDERS
23
bull Email reminders are a good way for providers to engage their participants
bull Few providers offer comprehensive alerts like those offered in the brokerage space
ShareBuilder Email Alert
MOBILE TRANSACTIONS
24
bull Mobile apps equipped with transaction capabilities increase engagement and are a great convenience for plan participants
bull Of the 17 Retirement Plan Monitorproviders we track only two ndash ING and Vanguard ndash allow users to complete transactions directly from their mobile apps
Vanguard Mobile App ndash Transactions Screen
GAMIFICATION
25
bull Video games and interactive quizzes reach a broader consumer base
bull Like alerts few retirement plan providers have embraced digital gaming
bull Gaming is a trend worth watching as it successfully builds brand recognition
JP Morgan Game ndash The Biggest Saver
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
KEY TAKEAWAYS
26
HOW DO I STAY ON TRACK
Key Takeaways
FIVE KEY TAKEAWAYS FOR DC PLAN PROVIDERS
27
1 Provide a retirement forecast so participants are cognizant of hypothetical retirement scenarios
2 Allow participants to develop an in-depth risk profile that can be used throughout the retirement planning process
3 Offer valuable planner results that are easy to understand
4 Offer detailed fund information so participants can make informed decisions
5 Provide consistency across key channels online mobile and client collateral
CORPORATE INSIGHT THOUGHT LEADERSHIP
28
2013 Mobile Finance Trends and Innovations
This study highlights interesting and important mobile finance trends from the first half of 2013 It includes commentary on relevant mobile developments outside of the financial services industry key takeaways for financial services firms and thoughts on whatrsquos next for mobile finance
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors Also available as a slide deck
The Millennial Opportunity Whitepaper
Examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials Also available as a slide deck
Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
ABOUT THE AUTHOR
29
DREW MARESCA
SENIOR ANALYSTRETIREMENT PLAN MONITOR
Drew Maresca is the Senior Analyst for Corporate Insightrsquos Retirement Plan Monitor service and head of CIrsquos research efforts in the retirement space Drew and his team focus on tracking and analyzing the digital user experience DC plan providers offer plan participants via the online mobile and social media channels
Drew has conducted extensive research in the retirement space with past reports focusing on iPhone Android and iPad Retirement Apps Online Retirement Planners Retirement Account Statements Social Media Practices and more His research has been cited in a number of media publications including Ignites Kiplingerrsquos and Plan Sponsor
Drew has been a part of the Corporate Insight team since 2007 Before founding Retirement Plan Monitor he worked as an Analyst for CIrsquos Advisor Monitor and Mutual Fund Monitor research services
CONTACT DREWT 212-832-2002 x-122
E dmarescacorporateinsightcom
EXPLAINING TARGET DATE FUNDS
19
bull Vanguard offers background information on its participant site for each available target date fund
bull lsquoSelecting a Different Portfoliorsquo is a dynamic calculator that helps select the right fund
bull lsquoHow these portfolios workrsquo is a short embedded video that explains how target date funds function
Vanguard Target Date Funds Information
RISK AND RETURN
20
bull Color-coded legend is available below the comprehensive list of investments on Principalrsquos participant site
bull Provides helpful guidance to participants in need of assistance
bull Offers the same legend on quarterly statements
bull Consistency across channels eliminates confusion
Principal Investment list Page and Risk KeyLegend
EASY COMPARISONS AMONG FUNDS
21
bull T Rowe Price displays investment information using an organized table with the following features
o Hyperlinks to fund fact pages
o Funds can be filtered and compared to various benchmark indices
o Selecting an intra-page tab from the top of the table filters down results to only those within a selected asset class
T Rowe Price Investment Information
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
GETTING PARTICIPANTS ENGAGED
22
EMAIL ALERT REMINDERS
23
bull Email reminders are a good way for providers to engage their participants
bull Few providers offer comprehensive alerts like those offered in the brokerage space
ShareBuilder Email Alert
MOBILE TRANSACTIONS
24
bull Mobile apps equipped with transaction capabilities increase engagement and are a great convenience for plan participants
bull Of the 17 Retirement Plan Monitorproviders we track only two ndash ING and Vanguard ndash allow users to complete transactions directly from their mobile apps
Vanguard Mobile App ndash Transactions Screen
GAMIFICATION
25
bull Video games and interactive quizzes reach a broader consumer base
bull Like alerts few retirement plan providers have embraced digital gaming
bull Gaming is a trend worth watching as it successfully builds brand recognition
JP Morgan Game ndash The Biggest Saver
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
KEY TAKEAWAYS
26
HOW DO I STAY ON TRACK
Key Takeaways
FIVE KEY TAKEAWAYS FOR DC PLAN PROVIDERS
27
1 Provide a retirement forecast so participants are cognizant of hypothetical retirement scenarios
2 Allow participants to develop an in-depth risk profile that can be used throughout the retirement planning process
3 Offer valuable planner results that are easy to understand
4 Offer detailed fund information so participants can make informed decisions
5 Provide consistency across key channels online mobile and client collateral
CORPORATE INSIGHT THOUGHT LEADERSHIP
28
2013 Mobile Finance Trends and Innovations
This study highlights interesting and important mobile finance trends from the first half of 2013 It includes commentary on relevant mobile developments outside of the financial services industry key takeaways for financial services firms and thoughts on whatrsquos next for mobile finance
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors Also available as a slide deck
The Millennial Opportunity Whitepaper
Examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials Also available as a slide deck
Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
ABOUT THE AUTHOR
29
DREW MARESCA
SENIOR ANALYSTRETIREMENT PLAN MONITOR
Drew Maresca is the Senior Analyst for Corporate Insightrsquos Retirement Plan Monitor service and head of CIrsquos research efforts in the retirement space Drew and his team focus on tracking and analyzing the digital user experience DC plan providers offer plan participants via the online mobile and social media channels
Drew has conducted extensive research in the retirement space with past reports focusing on iPhone Android and iPad Retirement Apps Online Retirement Planners Retirement Account Statements Social Media Practices and more His research has been cited in a number of media publications including Ignites Kiplingerrsquos and Plan Sponsor
Drew has been a part of the Corporate Insight team since 2007 Before founding Retirement Plan Monitor he worked as an Analyst for CIrsquos Advisor Monitor and Mutual Fund Monitor research services
CONTACT DREWT 212-832-2002 x-122
E dmarescacorporateinsightcom
RISK AND RETURN
20
bull Color-coded legend is available below the comprehensive list of investments on Principalrsquos participant site
bull Provides helpful guidance to participants in need of assistance
bull Offers the same legend on quarterly statements
bull Consistency across channels eliminates confusion
Principal Investment list Page and Risk KeyLegend
EASY COMPARISONS AMONG FUNDS
21
bull T Rowe Price displays investment information using an organized table with the following features
o Hyperlinks to fund fact pages
o Funds can be filtered and compared to various benchmark indices
o Selecting an intra-page tab from the top of the table filters down results to only those within a selected asset class
T Rowe Price Investment Information
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
GETTING PARTICIPANTS ENGAGED
22
EMAIL ALERT REMINDERS
23
bull Email reminders are a good way for providers to engage their participants
bull Few providers offer comprehensive alerts like those offered in the brokerage space
ShareBuilder Email Alert
MOBILE TRANSACTIONS
24
bull Mobile apps equipped with transaction capabilities increase engagement and are a great convenience for plan participants
bull Of the 17 Retirement Plan Monitorproviders we track only two ndash ING and Vanguard ndash allow users to complete transactions directly from their mobile apps
Vanguard Mobile App ndash Transactions Screen
GAMIFICATION
25
bull Video games and interactive quizzes reach a broader consumer base
bull Like alerts few retirement plan providers have embraced digital gaming
bull Gaming is a trend worth watching as it successfully builds brand recognition
JP Morgan Game ndash The Biggest Saver
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
KEY TAKEAWAYS
26
HOW DO I STAY ON TRACK
Key Takeaways
FIVE KEY TAKEAWAYS FOR DC PLAN PROVIDERS
27
1 Provide a retirement forecast so participants are cognizant of hypothetical retirement scenarios
2 Allow participants to develop an in-depth risk profile that can be used throughout the retirement planning process
3 Offer valuable planner results that are easy to understand
4 Offer detailed fund information so participants can make informed decisions
5 Provide consistency across key channels online mobile and client collateral
CORPORATE INSIGHT THOUGHT LEADERSHIP
28
2013 Mobile Finance Trends and Innovations
This study highlights interesting and important mobile finance trends from the first half of 2013 It includes commentary on relevant mobile developments outside of the financial services industry key takeaways for financial services firms and thoughts on whatrsquos next for mobile finance
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors Also available as a slide deck
The Millennial Opportunity Whitepaper
Examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials Also available as a slide deck
Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
ABOUT THE AUTHOR
29
DREW MARESCA
SENIOR ANALYSTRETIREMENT PLAN MONITOR
Drew Maresca is the Senior Analyst for Corporate Insightrsquos Retirement Plan Monitor service and head of CIrsquos research efforts in the retirement space Drew and his team focus on tracking and analyzing the digital user experience DC plan providers offer plan participants via the online mobile and social media channels
Drew has conducted extensive research in the retirement space with past reports focusing on iPhone Android and iPad Retirement Apps Online Retirement Planners Retirement Account Statements Social Media Practices and more His research has been cited in a number of media publications including Ignites Kiplingerrsquos and Plan Sponsor
Drew has been a part of the Corporate Insight team since 2007 Before founding Retirement Plan Monitor he worked as an Analyst for CIrsquos Advisor Monitor and Mutual Fund Monitor research services
CONTACT DREWT 212-832-2002 x-122
E dmarescacorporateinsightcom
EASY COMPARISONS AMONG FUNDS
21
bull T Rowe Price displays investment information using an organized table with the following features
o Hyperlinks to fund fact pages
o Funds can be filtered and compared to various benchmark indices
o Selecting an intra-page tab from the top of the table filters down results to only those within a selected asset class
T Rowe Price Investment Information
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
GETTING PARTICIPANTS ENGAGED
22
EMAIL ALERT REMINDERS
23
bull Email reminders are a good way for providers to engage their participants
bull Few providers offer comprehensive alerts like those offered in the brokerage space
ShareBuilder Email Alert
MOBILE TRANSACTIONS
24
bull Mobile apps equipped with transaction capabilities increase engagement and are a great convenience for plan participants
bull Of the 17 Retirement Plan Monitorproviders we track only two ndash ING and Vanguard ndash allow users to complete transactions directly from their mobile apps
Vanguard Mobile App ndash Transactions Screen
GAMIFICATION
25
bull Video games and interactive quizzes reach a broader consumer base
bull Like alerts few retirement plan providers have embraced digital gaming
bull Gaming is a trend worth watching as it successfully builds brand recognition
JP Morgan Game ndash The Biggest Saver
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
KEY TAKEAWAYS
26
HOW DO I STAY ON TRACK
Key Takeaways
FIVE KEY TAKEAWAYS FOR DC PLAN PROVIDERS
27
1 Provide a retirement forecast so participants are cognizant of hypothetical retirement scenarios
2 Allow participants to develop an in-depth risk profile that can be used throughout the retirement planning process
3 Offer valuable planner results that are easy to understand
4 Offer detailed fund information so participants can make informed decisions
5 Provide consistency across key channels online mobile and client collateral
CORPORATE INSIGHT THOUGHT LEADERSHIP
28
2013 Mobile Finance Trends and Innovations
This study highlights interesting and important mobile finance trends from the first half of 2013 It includes commentary on relevant mobile developments outside of the financial services industry key takeaways for financial services firms and thoughts on whatrsquos next for mobile finance
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors Also available as a slide deck
The Millennial Opportunity Whitepaper
Examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials Also available as a slide deck
Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
ABOUT THE AUTHOR
29
DREW MARESCA
SENIOR ANALYSTRETIREMENT PLAN MONITOR
Drew Maresca is the Senior Analyst for Corporate Insightrsquos Retirement Plan Monitor service and head of CIrsquos research efforts in the retirement space Drew and his team focus on tracking and analyzing the digital user experience DC plan providers offer plan participants via the online mobile and social media channels
Drew has conducted extensive research in the retirement space with past reports focusing on iPhone Android and iPad Retirement Apps Online Retirement Planners Retirement Account Statements Social Media Practices and more His research has been cited in a number of media publications including Ignites Kiplingerrsquos and Plan Sponsor
Drew has been a part of the Corporate Insight team since 2007 Before founding Retirement Plan Monitor he worked as an Analyst for CIrsquos Advisor Monitor and Mutual Fund Monitor research services
CONTACT DREWT 212-832-2002 x-122
E dmarescacorporateinsightcom
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
HOW DO I STAY ON TRACK
GETTING PARTICIPANTS ENGAGED
22
EMAIL ALERT REMINDERS
23
bull Email reminders are a good way for providers to engage their participants
bull Few providers offer comprehensive alerts like those offered in the brokerage space
ShareBuilder Email Alert
MOBILE TRANSACTIONS
24
bull Mobile apps equipped with transaction capabilities increase engagement and are a great convenience for plan participants
bull Of the 17 Retirement Plan Monitorproviders we track only two ndash ING and Vanguard ndash allow users to complete transactions directly from their mobile apps
Vanguard Mobile App ndash Transactions Screen
GAMIFICATION
25
bull Video games and interactive quizzes reach a broader consumer base
bull Like alerts few retirement plan providers have embraced digital gaming
bull Gaming is a trend worth watching as it successfully builds brand recognition
JP Morgan Game ndash The Biggest Saver
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
KEY TAKEAWAYS
26
HOW DO I STAY ON TRACK
Key Takeaways
FIVE KEY TAKEAWAYS FOR DC PLAN PROVIDERS
27
1 Provide a retirement forecast so participants are cognizant of hypothetical retirement scenarios
2 Allow participants to develop an in-depth risk profile that can be used throughout the retirement planning process
3 Offer valuable planner results that are easy to understand
4 Offer detailed fund information so participants can make informed decisions
5 Provide consistency across key channels online mobile and client collateral
CORPORATE INSIGHT THOUGHT LEADERSHIP
28
2013 Mobile Finance Trends and Innovations
This study highlights interesting and important mobile finance trends from the first half of 2013 It includes commentary on relevant mobile developments outside of the financial services industry key takeaways for financial services firms and thoughts on whatrsquos next for mobile finance
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors Also available as a slide deck
The Millennial Opportunity Whitepaper
Examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials Also available as a slide deck
Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
ABOUT THE AUTHOR
29
DREW MARESCA
SENIOR ANALYSTRETIREMENT PLAN MONITOR
Drew Maresca is the Senior Analyst for Corporate Insightrsquos Retirement Plan Monitor service and head of CIrsquos research efforts in the retirement space Drew and his team focus on tracking and analyzing the digital user experience DC plan providers offer plan participants via the online mobile and social media channels
Drew has conducted extensive research in the retirement space with past reports focusing on iPhone Android and iPad Retirement Apps Online Retirement Planners Retirement Account Statements Social Media Practices and more His research has been cited in a number of media publications including Ignites Kiplingerrsquos and Plan Sponsor
Drew has been a part of the Corporate Insight team since 2007 Before founding Retirement Plan Monitor he worked as an Analyst for CIrsquos Advisor Monitor and Mutual Fund Monitor research services
CONTACT DREWT 212-832-2002 x-122
E dmarescacorporateinsightcom
EMAIL ALERT REMINDERS
23
bull Email reminders are a good way for providers to engage their participants
bull Few providers offer comprehensive alerts like those offered in the brokerage space
ShareBuilder Email Alert
MOBILE TRANSACTIONS
24
bull Mobile apps equipped with transaction capabilities increase engagement and are a great convenience for plan participants
bull Of the 17 Retirement Plan Monitorproviders we track only two ndash ING and Vanguard ndash allow users to complete transactions directly from their mobile apps
Vanguard Mobile App ndash Transactions Screen
GAMIFICATION
25
bull Video games and interactive quizzes reach a broader consumer base
bull Like alerts few retirement plan providers have embraced digital gaming
bull Gaming is a trend worth watching as it successfully builds brand recognition
JP Morgan Game ndash The Biggest Saver
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
KEY TAKEAWAYS
26
HOW DO I STAY ON TRACK
Key Takeaways
FIVE KEY TAKEAWAYS FOR DC PLAN PROVIDERS
27
1 Provide a retirement forecast so participants are cognizant of hypothetical retirement scenarios
2 Allow participants to develop an in-depth risk profile that can be used throughout the retirement planning process
3 Offer valuable planner results that are easy to understand
4 Offer detailed fund information so participants can make informed decisions
5 Provide consistency across key channels online mobile and client collateral
CORPORATE INSIGHT THOUGHT LEADERSHIP
28
2013 Mobile Finance Trends and Innovations
This study highlights interesting and important mobile finance trends from the first half of 2013 It includes commentary on relevant mobile developments outside of the financial services industry key takeaways for financial services firms and thoughts on whatrsquos next for mobile finance
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors Also available as a slide deck
The Millennial Opportunity Whitepaper
Examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials Also available as a slide deck
Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
ABOUT THE AUTHOR
29
DREW MARESCA
SENIOR ANALYSTRETIREMENT PLAN MONITOR
Drew Maresca is the Senior Analyst for Corporate Insightrsquos Retirement Plan Monitor service and head of CIrsquos research efforts in the retirement space Drew and his team focus on tracking and analyzing the digital user experience DC plan providers offer plan participants via the online mobile and social media channels
Drew has conducted extensive research in the retirement space with past reports focusing on iPhone Android and iPad Retirement Apps Online Retirement Planners Retirement Account Statements Social Media Practices and more His research has been cited in a number of media publications including Ignites Kiplingerrsquos and Plan Sponsor
Drew has been a part of the Corporate Insight team since 2007 Before founding Retirement Plan Monitor he worked as an Analyst for CIrsquos Advisor Monitor and Mutual Fund Monitor research services
CONTACT DREWT 212-832-2002 x-122
E dmarescacorporateinsightcom
MOBILE TRANSACTIONS
24
bull Mobile apps equipped with transaction capabilities increase engagement and are a great convenience for plan participants
bull Of the 17 Retirement Plan Monitorproviders we track only two ndash ING and Vanguard ndash allow users to complete transactions directly from their mobile apps
Vanguard Mobile App ndash Transactions Screen
GAMIFICATION
25
bull Video games and interactive quizzes reach a broader consumer base
bull Like alerts few retirement plan providers have embraced digital gaming
bull Gaming is a trend worth watching as it successfully builds brand recognition
JP Morgan Game ndash The Biggest Saver
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
KEY TAKEAWAYS
26
HOW DO I STAY ON TRACK
Key Takeaways
FIVE KEY TAKEAWAYS FOR DC PLAN PROVIDERS
27
1 Provide a retirement forecast so participants are cognizant of hypothetical retirement scenarios
2 Allow participants to develop an in-depth risk profile that can be used throughout the retirement planning process
3 Offer valuable planner results that are easy to understand
4 Offer detailed fund information so participants can make informed decisions
5 Provide consistency across key channels online mobile and client collateral
CORPORATE INSIGHT THOUGHT LEADERSHIP
28
2013 Mobile Finance Trends and Innovations
This study highlights interesting and important mobile finance trends from the first half of 2013 It includes commentary on relevant mobile developments outside of the financial services industry key takeaways for financial services firms and thoughts on whatrsquos next for mobile finance
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors Also available as a slide deck
The Millennial Opportunity Whitepaper
Examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials Also available as a slide deck
Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
ABOUT THE AUTHOR
29
DREW MARESCA
SENIOR ANALYSTRETIREMENT PLAN MONITOR
Drew Maresca is the Senior Analyst for Corporate Insightrsquos Retirement Plan Monitor service and head of CIrsquos research efforts in the retirement space Drew and his team focus on tracking and analyzing the digital user experience DC plan providers offer plan participants via the online mobile and social media channels
Drew has conducted extensive research in the retirement space with past reports focusing on iPhone Android and iPad Retirement Apps Online Retirement Planners Retirement Account Statements Social Media Practices and more His research has been cited in a number of media publications including Ignites Kiplingerrsquos and Plan Sponsor
Drew has been a part of the Corporate Insight team since 2007 Before founding Retirement Plan Monitor he worked as an Analyst for CIrsquos Advisor Monitor and Mutual Fund Monitor research services
CONTACT DREWT 212-832-2002 x-122
E dmarescacorporateinsightcom
GAMIFICATION
25
bull Video games and interactive quizzes reach a broader consumer base
bull Like alerts few retirement plan providers have embraced digital gaming
bull Gaming is a trend worth watching as it successfully builds brand recognition
JP Morgan Game ndash The Biggest Saver
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
KEY TAKEAWAYS
26
HOW DO I STAY ON TRACK
Key Takeaways
FIVE KEY TAKEAWAYS FOR DC PLAN PROVIDERS
27
1 Provide a retirement forecast so participants are cognizant of hypothetical retirement scenarios
2 Allow participants to develop an in-depth risk profile that can be used throughout the retirement planning process
3 Offer valuable planner results that are easy to understand
4 Offer detailed fund information so participants can make informed decisions
5 Provide consistency across key channels online mobile and client collateral
CORPORATE INSIGHT THOUGHT LEADERSHIP
28
2013 Mobile Finance Trends and Innovations
This study highlights interesting and important mobile finance trends from the first half of 2013 It includes commentary on relevant mobile developments outside of the financial services industry key takeaways for financial services firms and thoughts on whatrsquos next for mobile finance
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors Also available as a slide deck
The Millennial Opportunity Whitepaper
Examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials Also available as a slide deck
Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
ABOUT THE AUTHOR
29
DREW MARESCA
SENIOR ANALYSTRETIREMENT PLAN MONITOR
Drew Maresca is the Senior Analyst for Corporate Insightrsquos Retirement Plan Monitor service and head of CIrsquos research efforts in the retirement space Drew and his team focus on tracking and analyzing the digital user experience DC plan providers offer plan participants via the online mobile and social media channels
Drew has conducted extensive research in the retirement space with past reports focusing on iPhone Android and iPad Retirement Apps Online Retirement Planners Retirement Account Statements Social Media Practices and more His research has been cited in a number of media publications including Ignites Kiplingerrsquos and Plan Sponsor
Drew has been a part of the Corporate Insight team since 2007 Before founding Retirement Plan Monitor he worked as an Analyst for CIrsquos Advisor Monitor and Mutual Fund Monitor research services
CONTACT DREWT 212-832-2002 x-122
E dmarescacorporateinsightcom
HOW AM I DOING
WHAT SHOULD I DO
WHAT TO CHOOSE
KEY TAKEAWAYS
26
HOW DO I STAY ON TRACK
Key Takeaways
FIVE KEY TAKEAWAYS FOR DC PLAN PROVIDERS
27
1 Provide a retirement forecast so participants are cognizant of hypothetical retirement scenarios
2 Allow participants to develop an in-depth risk profile that can be used throughout the retirement planning process
3 Offer valuable planner results that are easy to understand
4 Offer detailed fund information so participants can make informed decisions
5 Provide consistency across key channels online mobile and client collateral
CORPORATE INSIGHT THOUGHT LEADERSHIP
28
2013 Mobile Finance Trends and Innovations
This study highlights interesting and important mobile finance trends from the first half of 2013 It includes commentary on relevant mobile developments outside of the financial services industry key takeaways for financial services firms and thoughts on whatrsquos next for mobile finance
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors Also available as a slide deck
The Millennial Opportunity Whitepaper
Examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials Also available as a slide deck
Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
ABOUT THE AUTHOR
29
DREW MARESCA
SENIOR ANALYSTRETIREMENT PLAN MONITOR
Drew Maresca is the Senior Analyst for Corporate Insightrsquos Retirement Plan Monitor service and head of CIrsquos research efforts in the retirement space Drew and his team focus on tracking and analyzing the digital user experience DC plan providers offer plan participants via the online mobile and social media channels
Drew has conducted extensive research in the retirement space with past reports focusing on iPhone Android and iPad Retirement Apps Online Retirement Planners Retirement Account Statements Social Media Practices and more His research has been cited in a number of media publications including Ignites Kiplingerrsquos and Plan Sponsor
Drew has been a part of the Corporate Insight team since 2007 Before founding Retirement Plan Monitor he worked as an Analyst for CIrsquos Advisor Monitor and Mutual Fund Monitor research services
CONTACT DREWT 212-832-2002 x-122
E dmarescacorporateinsightcom
FIVE KEY TAKEAWAYS FOR DC PLAN PROVIDERS
27
1 Provide a retirement forecast so participants are cognizant of hypothetical retirement scenarios
2 Allow participants to develop an in-depth risk profile that can be used throughout the retirement planning process
3 Offer valuable planner results that are easy to understand
4 Offer detailed fund information so participants can make informed decisions
5 Provide consistency across key channels online mobile and client collateral
CORPORATE INSIGHT THOUGHT LEADERSHIP
28
2013 Mobile Finance Trends and Innovations
This study highlights interesting and important mobile finance trends from the first half of 2013 It includes commentary on relevant mobile developments outside of the financial services industry key takeaways for financial services firms and thoughts on whatrsquos next for mobile finance
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors Also available as a slide deck
The Millennial Opportunity Whitepaper
Examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials Also available as a slide deck
Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
ABOUT THE AUTHOR
29
DREW MARESCA
SENIOR ANALYSTRETIREMENT PLAN MONITOR
Drew Maresca is the Senior Analyst for Corporate Insightrsquos Retirement Plan Monitor service and head of CIrsquos research efforts in the retirement space Drew and his team focus on tracking and analyzing the digital user experience DC plan providers offer plan participants via the online mobile and social media channels
Drew has conducted extensive research in the retirement space with past reports focusing on iPhone Android and iPad Retirement Apps Online Retirement Planners Retirement Account Statements Social Media Practices and more His research has been cited in a number of media publications including Ignites Kiplingerrsquos and Plan Sponsor
Drew has been a part of the Corporate Insight team since 2007 Before founding Retirement Plan Monitor he worked as an Analyst for CIrsquos Advisor Monitor and Mutual Fund Monitor research services
CONTACT DREWT 212-832-2002 x-122
E dmarescacorporateinsightcom
CORPORATE INSIGHT THOUGHT LEADERSHIP
28
2013 Mobile Finance Trends and Innovations
This study highlights interesting and important mobile finance trends from the first half of 2013 It includes commentary on relevant mobile developments outside of the financial services industry key takeaways for financial services firms and thoughts on whatrsquos next for mobile finance
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors Also available as a slide deck
The Millennial Opportunity Whitepaper
Examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials Also available as a slide deck
Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
ABOUT THE AUTHOR
29
DREW MARESCA
SENIOR ANALYSTRETIREMENT PLAN MONITOR
Drew Maresca is the Senior Analyst for Corporate Insightrsquos Retirement Plan Monitor service and head of CIrsquos research efforts in the retirement space Drew and his team focus on tracking and analyzing the digital user experience DC plan providers offer plan participants via the online mobile and social media channels
Drew has conducted extensive research in the retirement space with past reports focusing on iPhone Android and iPad Retirement Apps Online Retirement Planners Retirement Account Statements Social Media Practices and more His research has been cited in a number of media publications including Ignites Kiplingerrsquos and Plan Sponsor
Drew has been a part of the Corporate Insight team since 2007 Before founding Retirement Plan Monitor he worked as an Analyst for CIrsquos Advisor Monitor and Mutual Fund Monitor research services
CONTACT DREWT 212-832-2002 x-122
E dmarescacorporateinsightcom
ABOUT THE AUTHOR
29
DREW MARESCA
SENIOR ANALYSTRETIREMENT PLAN MONITOR
Drew Maresca is the Senior Analyst for Corporate Insightrsquos Retirement Plan Monitor service and head of CIrsquos research efforts in the retirement space Drew and his team focus on tracking and analyzing the digital user experience DC plan providers offer plan participants via the online mobile and social media channels
Drew has conducted extensive research in the retirement space with past reports focusing on iPhone Android and iPad Retirement Apps Online Retirement Planners Retirement Account Statements Social Media Practices and more His research has been cited in a number of media publications including Ignites Kiplingerrsquos and Plan Sponsor
Drew has been a part of the Corporate Insight team since 2007 Before founding Retirement Plan Monitor he worked as an Analyst for CIrsquos Advisor Monitor and Mutual Fund Monitor research services
CONTACT DREWT 212-832-2002 x-122
E dmarescacorporateinsightcom
