Optimizing Business Processes...Optimizing Business Processes Every business wants to make more...
Transcript of Optimizing Business Processes...Optimizing Business Processes Every business wants to make more...
![Page 1: Optimizing Business Processes...Optimizing Business Processes Every business wants to make more money. This session focuses on those critical steps to take to maximize revenues, and](https://reader033.fdocuments.net/reader033/viewer/2022053013/5f10141b7e708231d4475701/html5/thumbnails/1.jpg)
Optimizing Business Processes
Every business wants to make more money. This
session focuses on those critical steps to take to
maximize revenues, and minimize losses.
![Page 2: Optimizing Business Processes...Optimizing Business Processes Every business wants to make more money. This session focuses on those critical steps to take to maximize revenues, and](https://reader033.fdocuments.net/reader033/viewer/2022053013/5f10141b7e708231d4475701/html5/thumbnails/2.jpg)
Topics • What are the core Business Processes at a Field Service Company?
• Why Outsource?
• Risks and Benefits
• Controls
• Information Security, Quality, Training, Insurance
• Areas of Consideration
• ERP
• Outsourcing Office Work
• Bids and condition Identification
• P/L – Accounts Receivable Management, Cash Flow
![Page 3: Optimizing Business Processes...Optimizing Business Processes Every business wants to make more money. This session focuses on those critical steps to take to maximize revenues, and](https://reader033.fdocuments.net/reader033/viewer/2022053013/5f10141b7e708231d4475701/html5/thumbnails/3.jpg)
Core Business Processes
• Sales, Client Management
• Sourcing, Training, and Managing
Crews
• Work distribution, Assignment and
Check-In
• Quality Control
• Reporting, Billing to Clients,
Cash Flow / AR Management
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Sales Process
Invoice More Dollars
Diversification of revenue
– You can diversify in our current industry through territory and
product offering.
– You can also market to other comparable industries and verticals
with existing services.
– If you specialize cleaning you can market to VRBO or Airbnb for
clients.
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Sourcing, Training, and Managing Crews
Invoice More Dollars Reduce Crew Turnover:
• Turnover in crew members results in additional time and money spent
to hire, train and replace individuals that work for your company
– Expanding into additional service lines increases work volume
– Expanding into additional zones and coverage areas increases
work volume
– Increased work volume gives your employees and crew members
the ability to complete more work and stay busy
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Work Distribution
Mobile
Work distributed to crews using your mobile app
•Compliance
•Oversight
•Transparency
•Mandate your form and rules
•Tamper-proof Photos
•Check-in reports
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Work Distribution
Dispatching and Routing Crews
• Utilize mapping software
• Provide work and dispatch day
before
• Have “adhoc” lists, so if work
orders take less time than
expected you can move to next
order
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Work Distribution Invoice More Dollars
Utilize checklists and job aids to ensure all work order instructions, client and investor allowables are completed and conditions are bid and reported.
– Provide incentives to crews for completing all allowable work to maximize cost per initial and create an encouraging environment to ensure work order instructions are completed correctly
– Documentation from properties
Use smart forms for the vendor to lead through allowables. Make the most of your opportunity. Leave no crumbs on the table. – $75 order can become a $750 order if you maximize allowables.
– Create a list of supplies for your vendors to carry by work type or client.
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Work Distribution
Bids and Condition Identification • The obvious here is fully utilizing all Work Order allowables
– Knowing allowables
– Knowing Client rules / SLA
– Leaving no crumbs on the table
• Considerations here
– Liability in what’s not bid can negatively impact
– Margins
– Score card
– Future work volumes
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Quality Control
Invoice More Dollars
Proper Tools and Practices: • Perform a quality control check prior to crew leaving the property to ensure you are
maximizing the invoice and cost per initial
– Minimize the risk of reconveyances, charge backs and follow up orders by
implementing proper QC program and utilizing QC checklists and previously
discussed checklists
– Find billable allowable items before order submission
– Ensure all damages are identified and bid prior to order submission
– Hold crews accountable for incomplete work.
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Reporting, Billing to Clients
P/L – Accounts Receivable Management
• Track your receivables and payables.
• We import client payment to generate reports for
receivables. Technology
Cash Flow
• Analyze P&L and determine if you have the right
client/product mix.
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Why Outsource?
Risks and Benefits
Setting your expectations from the engagement
• Defining your expectations
• Consider potential failures modes and
possible course of action to be initiated
when you encounter failure
• Ensure BCP
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Outsourcing Office Work
Key Considerations • How to pick a provider?
• How to control information flows to the provider?
• What to keep in house vs Outsource?
When to outsource
• Do not outsource relationships – such as client relationships
• Get the process to control stage within the organization, before you
consider outsourcing.
• Skewed up processes are not the best candidates.
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Controls
• Information Security, Quality, Training
• How do you Protect Client information?
• How to prepare yourself for the transition
• Documentation – Standard operating procedures
• Process maps
• Clear definition of SLAs
• Measuring SLAs
• Governance calls / meetings
• Technology Changes
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Controls Controlling liability
Not all revenue maximizing opportunities are invoiced.
• Limiting liabilities will also enhance the bottom line.
• Limiting liabilities will enhance vendor scores and provide. opportunities to gain more work.
• Leverage your tech provider to enhance your vendor network. – They can recommend a vendor in your area of need.
• Geographical
• Product line
• Specialization
– Recommendations are already familiar with your software platform. Lower training curve.
– Recruiting and advertising costs are lowered.
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Controls • Track Crew insurance and licensing to minimize exposure. – Vendor management is key for dialing in profits, limiting liability and
document control.
• Track crew score by work type to ensure you are maximizing your network. – For example, a vendor may score perfect on grass cut but they may always
miss times and results for secures.
• Accounts Payable/Receivable Accuracy via system reporting – Solves payment disputes quickly
– Saves National Service Provider and Regional money in constantly battling vendor pay disputes.
– Prevent property liens.
– Everyone gets paid faster.
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Controls
• Inject business rules into every order to ensure max revenues can
be realized.
• Inject business rules to ensure that bill backs are limited as much
as possible.
• Leverage mobile technology
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Areas of Consideration
• Areas of Consideration
• ERP
• Outsourcing Office Work
• Bids and condition Identification
• P/L – Accounts Receivable Management, Cash
Flow
• Outsourcing vs smart sourcing
• Provide more than cost advantage?
• Make your overall process more efficient?
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