Optimising Community Care Service Delivery using Mobility and the Cloud Peter Young Managing...

Optimising Community Care Service Delivery using Mobility and the Cloud

Peter YoungManaging [email protected]

Telstra Unrestricted

Presentation Title | Presenter Name | Date

• Improving integration of health information

• Reducing hospital and aged care admissions

• Providing consumers with greater control over their health and wellness

• Increasing access to healthcare regardless of location

• Creating a safer, more efficient and convenient pharmacy system

• Improving efficiency and productivity across the healthcare system

Telstra’s mission in healthcare


HEALTHCONNEX • Acquired by Telstra from DCA in September 13 as a fully owned

subsidiary• Expansive healthcare solutions portfolio• Experienced development, implementation and support capability

TCM COMMUNICARE ARGUS HSD

Community care service delivery

Holistic health care to defined populations

Secure messaging services

Provider and service directory

170 community & disability care orgs

100 remote and rural health services

12,000 GPs, 260,000 records nationally

• Client records• Rostering• Brokerage• Mobile worker• Funding &

reporting

• Full medical care• Assessment & care

planning• Population health

planning• Enterprise scalable• PCEHR support

• Secure point to point transfer of clinical data.

• Integrates with clinical applications

• Standards compliant

• Management and reporting services

• Organisations• Service locations• Individual

providers• Interfaces for

application access• Supports secure

messaging


Community & Aged Care SectorKey Trends & Issues

Links between Health & Aged Care Systems

AGEINGPopulation

Consumer Empowerment

Difficulty in meeting the demand for trained care workers

Over 85s growing from 420k to 1.2M by 2020

Consumer directed care in aged & disabilities sectors

Consumers want to stay at home

Elderly patients re-admitted to hospital within a month!20%

Average aged care resident

has 9 Medications

MAV Presentation | Telstra Health |



Improving Community Care efficiency through better systems

Efficient Rostering of Staff

Route Optimisation



• Timesheet processing is labour intensive process

• Frequent changes to the roster

• Inefficient scheduling – travel time and kms

• Difficult to implement a remote worker paradigm on traditional client management systems

• Casual staff – large turnover

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Issues managing mobile care workers



• Move interactions with the mobile workforce into a cloud based service

• Users authenticate using OAuth2

• Single trusted interface between the cloud service and the enterprise application

• Simple for the agency to manage

• Device agnostic – supports BYOD

Mobile workforce solution - CCW

Cloud Storage AgencyApplication

Transient Repository



• Send rosters to remote devices

• Send shift variations – real time updates

• Confirm actual (with client signature)

• Automatically or batch send timesheet data

• Automatic shift validation

• Produce timesheet data for payroll

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Features



Integrating mapping services with scheduling

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Community TeleHealth

Cloud Storage AgencyApplication

Family Access

Information Repository

Site Hub

Remote Monitoring Devices



• Reducing unplanned hospital and aged care admissions

• Providing consumers with greater control over their health and wellness

• Replaces in home visit with remote service delivery

• Keeps the family informed

TeleHealth Benefits


LASA Presentation | Telstra Health |

• Cloud is about connectivity, not just deployment

• Accelerates implementation of new functions and paradigms

• Reduces reliance on in-house skilled IT staff

• Mobility and the cloud are intertwined

Summary

Thank you

Optimising Community Care Service Delivery using Mobility and the Cloud Peter Young Managing...

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