Optimal Impact Trainings: Supercharging Performance
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Transcript of Optimal Impact Trainings: Supercharging Performance
Your Greatest Asset is Human Capital; Are You Investing Wisely?
OptimalImpactTrainings
Supercharging Performance..
T A B L E O F C O N T E N
T Si. EVENTS
ii. TRAINING AND CAPACITY BUILDING
iii. BACKGROUND INFORMATION
iv. OUR PROPOSAL
v. CUSTOMER SERVICE
vi. EFFECTIVE COMMUNICATION
vii. MANAGING WORKPLACE STRESS
viii.LEADERSHIP & INFLUENCE
Supercharging Performance
ix. PERFORMANCE MANAGEMENT
x. TEAM BULDING
xi. EXPECTED RESULTS
xii. REQUIRED INVESTMENT
xiii. THE END
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Company OverviewOptimal Impact Trainings specializes in developing and delivering IMPACT performance training Solutions for middle managers in today’s fast growing organizations.
We also run Personal Development Seminars that help individuals get from where they are, to where they want to be on the scale of success.
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Middle managers, including supervisors and team leaders have a profound impact on the culture, stability and productivity of workplaces.
It is therefore crucial they be committed to the goals of the organization and can effectively execute these goals, through effective management of their direct and indirect reports.
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Organizations MUST focus on the continuous improvement of these essential managers andprovide them with the opportunities to succeed.
Middle Managers are in communication with avery large percentage of the company, and have a large impact throughout the organization.
Training & Capacity Building
We offer BESPOKE
TRAINING & CAPACITY
BUILDING PACKAGE for mid to
large size organization with the
intension of equipping
employees with the skills and
knowledge requisite for
increased productivity and
profits.
Background Information
The Principle at Optimal Impact Trainings, Daniel A. Maxwell, Jr., has been at the full front of providing corporate capacity building solutions in Liberia of the last eight years.
Some of the clients for whom he’s provided services include:•Ministry of Youth & Sports•Monrovia City Corporation•USAID/FED•DirecTV - USA•Primerica Financial Services - USA•Peak Performance Empire - Ghana
The !MPACT Performance Package is designed to build to supercharge the performance of your workforce giving them the skills they need to drive up productivity and profits: • Serving The New Kind of Customer• Communicating With Heart• Managing Workplace Stress• Leading With Influence• Building Passionate Teams• Optimal Performance Management (For Mid & Senior
Managers Only)
OIT also offers other courses the complete list of which can be found on page 29 of this document.
The Package
I. Serving The New Kind of Customer
Customers today are more sophisticated than they’ve ever been. They live in a world of Facebook, Whatsapp, Instagram, Twittter and a host of other Social Media outlets. And if they’re not satisfied, they don’t hesitate to use these mediums to lash out; the effects, as you know, can be very far reaching.
Customer care is the responsibility of every person in an organization. This seminar is designed with every employee in mind. It brings together some of the time tested lessons from customer service as we’ve known it, with latest technological innovations
Participants will discover how to make every client connection a positive one—a skill that’s especially crucial during economic downturns.
Adopt a professional style when
speaking with difficult/ digital
customers.
Listen effectively, ask questions and summarize to respond fully to a customer
request
Develop skills in engaging customers &
handling enquiries effectively
Reaffirm their status as Brand Ambassadors
Serving a New Kind of CustomerCourse Objectives
Customer Service Course Outline
Defining Customer Service
Establishing customer needs and responding to requests
Handling work based customer requests
Service recovery
Complaint handling practice
Building customer relationships
Applying the learning and next stepsU
nders
tandin
g T
he
New
Cust
om
er
Organizational Success Through Service Excellence
II. Communicating With Heart
Effective Communications in the workplace boosts productivity, and increases morale. When information is transferred insufficiently or inaccurately, workplace productivity goes down.
When employees learn to communicate with heart, information transfer is near 100%
Identify elements of communication process
Describe channels of communication at work;
Become more persuasive
Listen actively
Understand and use the power of body language
Display ability to give and receive feedbacks;
Show ability to deliver effective presentations by using verbal and non verbal language;
Effective Communications Objectives
Communicating With Heart: Outline
What is communication?
The elements of communication
Factors influencing communication
Forms of communication
Communication channels
Giving job instructions
Giving and receiving feedback
III. Managing Workplace Stress
Stress has serious implications for organizational performance. Some of the impact that stress can have on an organization include increased employee absence, staff turnover and reduced productivity.
In addition, stress is a major cause of conflict at work, undermines positive employee relations, and can also lead to reputational damage.
Given the impact stress has on individual employees, as outlined above, it is not surprising that high employee stress levels tend to be associated with high levels of sickness absence. To deal with these issues, participants will learn the following during the sessions:
What is Stress? • What causes stress?• Signs of Stress• Dangers of stress• Myths of Stress• How to manage stress
Managing Workplace Stress Objectives
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Once participants learn the techniques of true Leadership And Influence, they will be able to build the confidence it takes to take the lead.
The more experience they have acting as a genuine leaders, the easier it will be for them.
IV Leadership & Influence
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Leadership & Influence - Outline
Defining Leadership
Characteristics of a Leader
Leadership Principles
Types of Leadership
Inspire a Shared Vision
Challenge the Process
Enable Others to Act
Encourage the Heart
The Art of Persuasion
The Principles of Influence
Creating an Impact
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V. Building Passionate Teams
The Teamwork And Team Building workshop will encourage participants to explore the different aspects of a team, as well as ways that they can become top-notch team performers. Participants will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member.
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What is a Team?
The Traditional Team
Self-Directed Teams
Valuing the Next member
Dealing with E- Teams
Team Building Outline
V. Optimal Impact Performance Management
Performance Management is making sure the employee and the organization are focused on the same priorities. It touches on the organization itself by improving production and reducing waste. It helps the employee or individual set and meet their goals and improves the employee manager relationship.
The key in keeping an organization and employees aligned, which improves performance and productivity, is Performance Management.
Define Performance Management
Describe How Performance Management Works
Conduct Process Assessments
Conduct Performance Reviews
Set SMART Performance Goals
Job Analysis
Give 360 degree feedback
Create Performance Plans
Optimal Impact Performance Management Objectives
Performance Management Outline
What is Performance Management?
How Performance Management Works
Three Phase Process
Assessments
Performance Reviews
SMART Goal Setting
Establishing Performance Goals
Strategic Planning
Motivation
Open discussion
Case study
Self-assessment
Role-play
Brainstorm
Training Methodology
OIT will use participatory methods
and approaches to ensure
that learning
takes place.
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Expected Results• Higher Customer Service Index
• Dramatically improved communication horizontally and vertically.
• Workplace wellness. Less stress, less sick time…• Leaders become more supportive of each other and of
the staff. Fewer power struggles• Employees enjoy coming to work• Much stronger relationships. People develop a deeper
appreciation for each other. Tough employee issues like conflict and manipulation settle down.
• Leaders and employees work smarter not harder.• Higher productivity. Leaders have effective
performance management tools to assist self and others to develop innovative work style options and work life balance.
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Master Trainer -Daniel Agbetsi Maxwell, Jr.
Daniel is self-starter with demonstrated ability to yield maximum results under tough conditions. Dan is affiliated with the American Society for Training & Development, and the International Society for Performance Improvement ®
He brings over 10 years of professional training experience having conducted trainings for a number of private and public organizations In the USA, Ghana & Liberia:
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Other Services and Courses Offered• eLearning Consulting• Sell Ice To An Eskimo• Transformational Coaching & Mentoring• Personal Development Seminars
• How To Succeed in Every Area of Your Life• How To Plan For Your Retirement• How To Start an Online Business• Sell Yourself Right: How To Get Any Job You
Desire Even if you don’t have a degree.• The Optimal Impact Youth• Optimal Impact Living• How To Get International Jobs at the UN, AU,
AfDB and other Major International Organizations.
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The Next StepAt This point, there’s one of four things happening:1. You want to get started with the Impact Performance Package
for your Organization2. You want just one of the courses in the Impact Performance
Package3. You want to inquire about one of our other courses or services4. You think you’re not the best person to be going through this
presentation
If Option 1- 3 applies to you, please contact your Relationship Manager, or the Master Trainer, Daniel Agbetsi Maxwell, Jr. whose contact information is provided on the next page.
If Option 4 applies to you, We say thanks for taking your time to go through the presentation, and kindly ask that you forward to someone who may be interested.
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Contact InformationOptimal Impact TrainingsCTCOM ComplexYealla Motel JunctionJoe Bar, PaynesvilleMontserrado Co., Liberia
Daniel Agbetsi Maxwell, Jr.CEO / Master Trainer
Cell: +231 886 422 210 / 777 422 210Email: [email protected]