Optimal Impact Trainings: Supercharging Performance

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Your Greatest Asset is Human Capital; Are You Investing Wisely? Optimal Impact Trainings Supercharging Performance..

Transcript of Optimal Impact Trainings: Supercharging Performance

Your Greatest Asset is Human Capital; Are You Investing Wisely?

OptimalImpactTrainings

Supercharging Performance..

T A B L E O F C O N T E N

T Si. EVENTS

ii. TRAINING AND CAPACITY BUILDING

iii. BACKGROUND INFORMATION

iv. OUR PROPOSAL

v. CUSTOMER SERVICE

vi. EFFECTIVE COMMUNICATION

vii. MANAGING WORKPLACE STRESS

viii.LEADERSHIP & INFLUENCE

Supercharging Performance

ix. PERFORMANCE MANAGEMENT

x. TEAM BULDING

xi. EXPECTED RESULTS

xii. REQUIRED INVESTMENT

xiii. THE END

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Company OverviewOptimal Impact Trainings specializes in developing and delivering IMPACT performance training Solutions for middle managers in today’s fast growing organizations.

We also run Personal Development Seminars that help individuals get from where they are, to where they want to be on the scale of success.

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Middle managers, including supervisors and team leaders have a profound impact on the culture, stability and productivity of workplaces.

It is therefore crucial they be committed to the goals of the organization and can effectively execute these goals, through effective management of their direct and indirect reports.

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Organizations MUST focus on the continuous improvement of these essential managers andprovide them with the opportunities to succeed.

Middle Managers are in communication with avery large percentage of the company, and have a large impact throughout the organization.

O p ti m a l ! M PAC T ( M Y S T R A I N I N G )EVENTS

Training & Capacity Building

We offer BESPOKE

TRAINING & CAPACITY

BUILDING PACKAGE for mid to

large size organization with the

intension of equipping

employees with the skills and

knowledge requisite for

increased productivity and

profits.

Background Information

The Principle at Optimal Impact Trainings, Daniel A. Maxwell, Jr., has been at the full front of providing corporate capacity building solutions in Liberia of the last eight years.

Some of the clients for whom he’s provided services include:•Ministry of Youth & Sports•Monrovia City Corporation•USAID/FED•DirecTV - USA•Primerica Financial Services - USA•Peak Performance Empire - Ghana

 The !MPACT Performance Package is designed to build to supercharge the performance of your workforce giving them the skills they need to drive up productivity and profits: • Serving The New Kind of Customer• Communicating With Heart• Managing Workplace Stress• Leading With Influence• Building Passionate Teams• Optimal Performance Management (For Mid & Senior

Managers Only)

OIT also offers other courses the complete list of which can be found on page 29 of this document.

The Package

I. Serving The New Kind of Customer

Customers today are more sophisticated than they’ve ever been. They live in a world of Facebook, Whatsapp, Instagram, Twittter and a host of other Social Media outlets. And if they’re not satisfied, they don’t hesitate to use these mediums to lash out; the effects, as you know, can be very far reaching.

Customer care is the responsibility of every person in an organization. This seminar is designed with every employee in mind. It brings together some of the time tested lessons from customer service as we’ve known it, with latest technological innovations

Participants will discover how to make every client connection a positive one—a skill that’s especially crucial during economic downturns.

Adopt a professional style when

speaking with difficult/ digital

customers.

Listen effectively, ask questions and summarize to respond fully to a customer

request

Develop skills in engaging customers &

handling enquiries effectively

Reaffirm their status as Brand Ambassadors

Serving a New Kind of CustomerCourse Objectives

Customer Service Course Outline

Defining Customer Service

Establishing customer needs and responding to requests

Handling work based customer requests

Service recovery

Complaint handling practice

Building customer relationships

Applying the learning and next stepsU

nders

tandin

g T

he

New

Cust

om

er

Organizational Success Through Service Excellence

II. Communicating With Heart

Effective Communications in the workplace boosts productivity, and increases morale. When information is transferred insufficiently or inaccurately, workplace productivity goes down.

When employees learn to communicate with heart, information transfer is near 100%

Identify elements of communication process

Describe channels of communication at work;

Become more persuasive

Listen actively

Understand and use the power of body language

Display ability to give and receive feedbacks;

Show ability to deliver effective presentations by using verbal and non verbal language;

Effective Communications Objectives

Communicating With Heart: Outline

What is communication?

The elements of communication

Factors influencing communication

Forms of communication

Communication channels

Giving job instructions

Giving and receiving feedback

III. Managing Workplace Stress

Stress has serious implications for organizational performance. Some of the impact that stress can have on an organization include increased employee absence, staff turnover and reduced productivity.

In addition, stress is a major cause of conflict at work, undermines positive employee relations, and can also lead to reputational damage.

Given the impact stress has on individual employees, as outlined above, it is not surprising that high employee stress levels tend to be associated with high levels of sickness absence. To deal with these issues, participants will learn the following during the sessions:

What is Stress? • What causes stress?• Signs of Stress• Dangers of stress• Myths of Stress• How to manage stress

Managing Workplace Stress Objectives

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Once participants learn the techniques of true Leadership And Influence, they will be able to build the confidence it takes to take the lead.

The more experience they have acting as a genuine leaders, the easier it will be for them.

IV Leadership & Influence

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Leadership & Influence - Outline

Defining Leadership

Characteristics of a Leader

Leadership Principles

Types of Leadership

Inspire a Shared Vision

Challenge the Process

Enable Others to Act

Encourage the Heart

The Art of Persuasion

The Principles of Influence

Creating an Impact

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V. Building Passionate Teams

The Teamwork And Team Building workshop will encourage participants to explore the different aspects of a team, as well as ways that they can become top-notch team performers. Participants will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member.

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What is a Team?

The Traditional Team

Self-Directed Teams

Valuing the Next member

Dealing with E- Teams

Team Building Outline

V. Optimal Impact Performance Management

Performance Management is making sure the employee and the organization are focused on the same priorities. It touches on the organization itself by improving production and reducing waste. It helps the employee or individual set and meet their goals and improves the employee manager relationship.

The key in keeping an organization and employees aligned, which improves performance and productivity, is Performance Management.

Define Performance Management

Describe How Performance Management Works

Conduct Process Assessments

Conduct Performance Reviews

Set SMART Performance Goals

Job Analysis

Give 360 degree feedback

Create Performance Plans

Optimal Impact Performance Management Objectives

Performance Management Outline

What is Performance Management?

How Performance Management Works

Three Phase Process

Assessments

Performance Reviews

SMART Goal Setting

Establishing Performance Goals

Strategic Planning

Motivation

Open discussion

Case study

Self-assessment

Role-play

Brainstorm

Training Methodology

OIT will use participatory methods

and approaches to ensure

that learning

takes place.

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Expected Results• Higher Customer Service Index

• Dramatically improved communication horizontally and vertically.

• Workplace wellness. Less stress, less sick time…• Leaders become more supportive of each other and of

the staff. Fewer power struggles• Employees enjoy coming to work• Much stronger relationships. People develop a deeper

appreciation for each other. Tough employee issues like conflict and manipulation settle down.

• Leaders and employees work smarter not harder.• Higher productivity. Leaders have effective

performance management tools to assist self and others to develop innovative work style options and work life balance.

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Master Trainer -Daniel Agbetsi Maxwell, Jr.

Daniel is self-starter with demonstrated ability to yield maximum results under tough conditions. Dan is affiliated with the American Society for Training & Development, and the International Society for Performance Improvement ®

He brings over 10 years of professional training experience having conducted trainings for a number of private and public organizations In the USA, Ghana & Liberia:

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Other Services and Courses Offered• eLearning Consulting• Sell Ice To An Eskimo• Transformational Coaching & Mentoring• Personal Development Seminars

• How To Succeed in Every Area of Your Life• How To Plan For Your Retirement• How To Start an Online Business• Sell Yourself Right: How To Get Any Job You

Desire Even if you don’t have a degree.• The Optimal Impact Youth• Optimal Impact Living• How To Get International Jobs at the UN, AU,

AfDB and other Major International Organizations.

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The Next StepAt This point, there’s one of four things happening:1. You want to get started with the Impact Performance Package

for your Organization2. You want just one of the courses in the Impact Performance

Package3. You want to inquire about one of our other courses or services4. You think you’re not the best person to be going through this

presentation

If Option 1- 3 applies to you, please contact your Relationship Manager, or the Master Trainer, Daniel Agbetsi Maxwell, Jr. whose contact information is provided on the next page.

If Option 4 applies to you, We say thanks for taking your time to go through the presentation, and kindly ask that you forward to someone who may be interested.

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Contact InformationOptimal Impact TrainingsCTCOM ComplexYealla Motel JunctionJoe Bar, PaynesvilleMontserrado Co., Liberia

Daniel Agbetsi Maxwell, Jr.CEO / Master Trainer

Cell: +231 886 422 210 / 777 422 210Email: [email protected]

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The End