OpsStack--Integrated Operation Platform

OpsStack · Operations-as-a-Service www.ChinaNetCloud.com Copyright © 2016 ChinaNetCloud

OpsStackIntegrated Operations Platform


By Ops Engineers for Ops Engineers


Founded in 2008

China’s first Internet MSP

Shanghai, Beijing,

Shenzhen

100+ Employees

300+ Customers

Thousands of Servers Managed Globally

We areOps Peoplejust like you

OpsStack launchedin 2016

1st

OUR MISSION: SHARE WORLD’S BEST OPERATIONS PLATFORM

Operation 1.0 Artificial age

• Carry server

• Plug/unplug wire

• Deploy middleware

• 24*7 on call

• Rush to machine room when

necessary

Operation 2.0 Artificial and instrumental age

Operation 3.0 Automation age

• DevOps• Dokcer• Automation• Operation maintenance

service standardization• Instrumentalization and

productization（OpsStack)


OPERATIONS EVOLUTION UNDERWAY

• Virtualization• Clouds• Puppet• Bash Scripts• Simple Tools


THE WONDER WORLD FOR OPERATION


Complex system Complicated administration

servers and IT infrastructures

Collect data, working

conditions and service

resources from the server

Massive tools Continual updating

Hard to choose the

right one

Human error Unstandardized

procedures

Hard to realize auto

scheduling

Staff turnover Even more

troubles

Consume lots of

team energy

OPS CUSTOMERS’ CHALLENGES - I


Incomplete operation

maintenance archives Staff turnover

Training problem of new staff

Lack of standardized

procedures

Behavior tracking Angle of safety

Troubleshooting

Technical difficulties Disordered configuration

Restrictions in

troubleshooting

Automation demand

Lack of CLI tools

Hybrid cloud

environment AWS, Alibaba Cloud, Azure,

Ucloud, Tencent Cloud

Private clouds technology

Hybrid cloud

OPS CUSTOMERS’ CHALLENGES - II

• Since 2008 managing large, complex systems• Lived real ops life• Seen real issues• We feel the pain• Built OpsStack for ourselves• Decide to share• Our goal is an Ops Engineer’s Dream System


WE HAD ALL THOSE CHALLENGES, TOO

Challenges


KILLER FEATURES

Integrated

CLI/Real-Time

CloudTools

CMDB

DeepMonitoring

Logs&

Analysis

Docker

Audit

TechCenters

DevOps&

CI/CD


Integrated Features

Based on Core System

Single Model of System

Single Screen

All Connected

Pain PointsToo many tools

Not connected

All different UI

Hard to use

Solutions

KILLER FEATURES - INTEGRATED


Auto Discovery

Servers, Services

Configuration

Relationships

Build System Model

Pain PointsNo good diagrams

Always changing

Relationships not clear

Dependencies not clear

Solutions

KILLER FEATURES - DIAGRAMS & DISCOVERY


Most CMDB ITIL only

Very simple

Just Hardware and Simple Version #

No Web, DB, Java, other details

Not enough for REAL work

Never know what’s on a server

Never know what’s changing

Never know history

Engineers need this

Pain PointsCan’t find configuration

No history

No comparisons

ITIL too simple

Solutions

KILLER FEATURES - CMDB


Automated

Recommendations

Based on CMDB

Best Practices

Cloud, OS, Services

MySQL, Java, Web

Pain PointsCan’t get good advice

Hard to know best path

Use Baidu/Google a lot

Hard to cointually

Solutions

KILLER FEATURES - AUDIT


Very fast, real-time

Many things only done on

server

Connects to OpsStack

Continually add modules

Easy to use

Pain PointsWeb GUI too slow

Too many ssh tools

No good on-server

Hard to use

Usually masked by eyecatching

graphical interfaces

Solutions

KILLER FEATURES - CLI / Real-Time


Deep 200+ Point

Based on Our Experience

Cloud Watch Integration

Service Monitoring

Especially MySQL & Java

Pain PointsSimple Monitoring

Often Missing Services

No details – MySQL

Hard to Configure

Solutions

KILLER FEATURES - DEEP MONITORING


Specialized per-Service

Best-Practice Monitoring

Expert Systems & Analysis

DBA & Slow Log Tools

Real-Time Data

Pain PointsUsually ssh-based

No visible data

Hard to troubleshoot

Solutions

KILLER FEATURES - TECH CENTERS


Centralized Logging

Advanced Searching

Alerting – Security & OS

MySQL Slow Logs

Pain PointsNo Central Logs

Hard to find, search

Hard to correlate

No alerting

Solutions

KILLER FEATURES - LOG SYSTEM


AWS & Aliyun Integration

Reports – Security, Systems

Costing Reports

Global Search System

Tag Manager System

Audit & Best Practice Reports

Pain PointsClouds Hard to Use

No Reporting or Costing

Powerful Tags Hard to Use

Hard to Find Things

Solutions

KILLER FEATURES - CLOUD TOOLS


Docker Monitoring

Host Level

Container Level

In-Container Data

Container Log Collection

In-Container App Logs

Pain PointsNo Docker Tools

Hard to Monitor, Manage

No good logging

Difficult to configure

Solutions

KILLER FEATURES - DOCKER SUPPORT


Action System on Server

Deployment System like AWS

Jenkins Integration

Pain PointsFew DevOps Server Tools

Hard to Monitor, Manage

Difficult to Build

Limited Integration

Solutions

KILLER FEATURES - DEVOPS & CI/CD


＋OpsStack OaaS

OpsStack + OaaS (Operations-as-a-Service)

Services

Tech Experts – DBA, AWS, Security, Performance & More

DevOps – CI, CD, ELK, Cloud Formation, Docker

OaaS – Full 7x24 Operations for Full Stack


SOME OF OUR CUSTOMERS


WHAT CUSTOMERS SAY ABOUT US

The ticketing system is a convenient, efficient and intuitive platform to manage all our incoming tickets. With its ability to

directly locate specific target hosts, lengthy mail delays can be avoided. In addition, server status visualisation provides a

single, integrated interface of all the information you will ever need, so that you can easily monitor, manage, and resolve

With our expanding user base and rapid business development, ChinaNetCloud’s launch of OpsStack has helped us

improve our systems efficiency. The platform offers a wide array of practical tools, including Tickets, Infrastructure and

Monitoring, as well as dual language platforms, English and Chinese, which have provided us with the greatest

convenience. More importantly, ChinaNetCloud’s dedication in delivering top-notch service, its customer-oriented attitude

OpsStack is a permanently online platform integrated with design, construction, testing, management and optimisation for

its users. It has several extremely useful features. For example, its systematic recording and analysis of Tickets provides a

central point of reference to track and resolve problems when they arise, the Infrastructure feature gives a holistic view of

the server architecture and its details, while the Monitoring feature improves the visibility of the server and network to

incidences in the most efficient way possible.

and responsiveness, allow us to focus on our products with ease.

facilitate timely administration of problems.


OPSSTACK

SUMMARY



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