opportunitynowhere - CTR training · A team is more than just a group of individuals who work...
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Transcript of opportunitynowhere - CTR training · A team is more than just a group of individuals who work...
opportunitynowhere
How will I
think or act differentlyas a result of today’s workshop?
Comfort
Zone
Panic
Zone
Discomfort
Zone
The truth is that our finest
moments are most likely to
occur when we are feeling
deeply uncomfortable,
unhappy, or unfulfilled.
For it is only in such moments, propelled
by our discomfort, that we are likely to
step out of our ruts and start searching
for different ways or truer answers.
Teams- tame &
wicked
problems
What is
a team? Group
Discussion
A team is more than just a group
of individuals who work together.
(2007)
A team is a small number of
individuals with complementary skills
committed to a common purpose,
common performance goals and an
approach for which they hold
themselves collectively accountable.
What would you
notice as a result
of working within an
‘effective team’?
Group Work
"The best and most cost-effective
outcomes for patients and clients are
achieved when professionals work
together, learn together, engage in
clinical audit of outcomes together,
and generate innovation to ensure
progress in practice and service."
Teams possessing the following
characteristics are more effective
in delivering high quality care:
• clarity of team objectives
• high levels of participation
from all team members
• high emphasis on quality
• high support for innovationHealth Care Team Effectiveness Project (Borrill and West, 2002)
Borrill & West (2002) also found that:
Their research demonstrated a significant
relationship between the percentage of staff
working in teams and patient mortality.
Where people take a team approach to working,
the death rate amongst patients is significantly lower.
Individuals who worked in well functioning
or effective teams had lower levels of
stress and better mental health.
There is much to be gained by enhancing
team functioning and effectiveness!
How will I
think or act differentlyas a result of today’s workshop?
What
‘cultures & values’
are present in a
high performing &
effective team?
Group Work
Absence of
TRUST
Fear of
CONFLICT
Lack of
COMMITMENT
Avoidance of
ACCOUNTABILITY
Inattention to
RESULTS
Evidence of
TRUST
Acceptance of
CONFLICT
Increased
COMMITMENT
Clear
ACCOUNTABILITY
Attention to
RESULTS
Lunch
Time
the
MAIN THING
MAIN THINGfor you as you lead your teams
to provide and improve patient care?Group
Work
How will I
think or act differentlyas a result of today’s workshop?
• What helpful behaviours do you need to model?
• How can you be of greater service to others?
• How can you become more visible and accessible?
• What team dynamics need to be created or addressed?
• How can you encourage others to be innovative?
• With whom do you need to collaborate and what
alliances can you build?
• What do you need to do to achieve greater
engagement?
• What will you do to act more decisively and when
will you do it?
In order to address wicked problems
& lead your team more effectively:
Co-coaching
exercise
Time for
a Break
None of us is as
smart as all of us!
Group
‘speed-
mentoring’
exercise
Final
Thoughts
Evidence of
TRUST
Acceptance of
CONFLICT
Increased
COMMITMENT
Clear
ACCOUNTABILITY
Attention to
RESULTS
Borrill & West (2002)
Their research demonstrated a significant
relationship between the percentage of staff
working in teams and patient mortality.
Where more people work in teams, the death
rate amongst patients is significantly lower.
Individuals who worked in well functioning
or effective teams had lower levels of
stress and better mental health.
There is much to be gained by enhancing
team functioning and effectiveness!
How will I
think or act differentlyas a result of this workshop?
Workshop
Evaluation
If we always
do what we’ve
always done…
…and finally...
People acting
together as a group
can accomplish
things that no
individual acting
alone could
bring about!
Franklin D. Roosevelt
Teams- tame &
wicked
problems
An example from
clinical practice
730
…I’ll
probably
do nothing
about it!
If I do nothing
about it in 24 hours…
