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OPPORTUNITIES AT

https://vimeo.com/44475921

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NYCM Insurance

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NYCM Insurance by numbers

Agents1,500

Policies485,000

Customers

500,000

Employees

Over 800

Revenue$450

Million

Founded1899

Edmeston, NY

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Divisions at NYCM■ Application Development■ Claims■ Customer Experience■ Customer Service■ E-Commerce■ Facility Management■ Financial Services■ Marketing■ Human Resources

■ Information Security■ Internal Audit & Compliance■ IT Infrastructure■ Product Management■ Project Management■ Regulatory and Legal Affairs■ Special Investigations Unit ■ Underwriting

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Application Development

■ Responsible for building, maintaining, and securing cutting edge applications■ Primarily use JAVA programmers ■ Develop in-house applications ■ Business Intelligence■ Web Development

Information Security• Responsible for researching and implementing

information security solutions and best practices• Provide governance, risk and compliance reviews

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Claims■ Swiftly and thoroughly review losses■ Responsible for investigating and negotiating each claim,

and where the settlement is warranted, as well as authorize payment

■ The pillars of the claims department include:– Casualty– No Fault– Physical Damage– Property – Quality Assurance

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Customer Service■ Available 24 hours a day, 7 days a week■ Highly qualified representatives available to answer

all questions, phone calls, and take payments■ Convenient options made available through our website or

by phone to better serve our customers

Customer Experience■ Assists in shaping activities, influencing priorities, and weaving the customer’s

feedback, concerns and relationship needs into the strategic and operational plans across divisional channels

■ Devoted to understanding our insured’s needs and expectations, and to identify areas of opportunity to improve their experience with NYCM

■ Each member of the Customer Experience Team serves as the customer’s advocate 

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E-Commerce■ Responsible for marketing and delivering our products and services to

our customers through automation■ Responsible for website development and maintenance ■ Assist insureds and agents with web services

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Financial Services

■ Responsible for:– All accounting functions– Banking and cash management– Budgeting and expense forecasting for all

areas of the company– Expense analysis– Financial reporting– Collecting of the insured’s payments

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Marketing

■ Responsible for all brand and agency management of NYCM Insurance including:– Advertising– Social Media– Promotional Events– Sales Reports– Agency contract negotiations

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Human Resources■ Responsibilities include:

– Administering payroll and benefits all all of our employees– Recruiting and onboarding new employees– Education and training programs– Personnel issues– Wellness Program and the company gym– Managing the NYCM onsite Café

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Internal Audit and Compliance■ Responsible for evaluating and

improving the effectiveness of risk management, internal control, regulatory compliance, and information security

■ Conduct internal audits, compliance and security reviews, and consulting engagements

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IT Infrastructure■ Responsible for all aspects of the technology

framework used by NYCM including:– Transporting, processing, and archiving data – Providing desktop support to all employees– Mail room

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Product Management■ Responsible for all the oversight and management of our insurance

products, including:– Product Research– Marketplace price analysis– Rate-making– Actuarial analysis– Strategy development– Performance Monitoring

Actuary- a business professional who analyzes the financial consequences of

risk 

Actuaries use mathematics, statistics, and financial theory to study uncertain

future events

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Project Management

■ Supports the organization by ensuring that the appropriate projects are performed on time, on budget, and meet the needs of the customers

■ Managing a project consists of 3 main phases; Definition, Planning, and Implementation

■ The Project Management Division consists of two areas; Application Testing and Vendor Project Management

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Regulatory and Legal Affairs Responsible for the oversight of all legal areas Manages contract negotiation, creation,

execution and analysis Prepares personal and commercial lines, rules,

and forms in support of product introductions and amendments

Responsible for the representation of policyholders in small claims court throughout the state; pursuing subrogation and collection matters on behalf of the company; providing legal counsel and research to the claims division

Responsible for the defense of policyholders and the company

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Special Investigations Unit (SIU)

■ SIU cooperates with local, state, and federal law enforcement agencies to arrest and convict individuals for insurance fraud and other related crimes

■ Investigates instances of suspected insurance fraud

■ Responsible for our company’s overall Fraud Prevention Plan

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Underwriting

■ Determine the acceptability of insurance risks, based on company guidelines, and marketing direction

■ Make certain that the risk is properly insured

Employee Benefits

■ Three weeks paid time off■ Generous Paid Holiday Schedule■ Flexible Work Hours■ Education Incentive program■ Tuition Reimbursement program■ Onsite Fitness Center and Fitness

Classes■ Wellness Center■ Onsite Café■ Mileage Reimbursement Plan

■ Health Insurance (including vision)■ 401k Plan■ Pension Plan■ Life Insurance Plan■ Dental Plan■ Bonus Program (contingent on

Company performance)■ 365 Passport to Wellness Program

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NYCM Culture

■ Be Your Best■ Live Loyal■ Smile and Be Friendly■ Embrace Community■ Succeed as a Team

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Job Shadowing Opportunities ■ Job shadowing is a work experience

where students learn about a job by walking through the work day as a shadow to an employee

■ Available for students in grades 9-12

■ Student can job shadow in a single division or multiple divisions for various amounts of time

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Internship Opportunities ■ Available to high school juniors and seniors as

well as college students■ Provides challenging and rewarding

opportunities with valuable real-world experience

■ Generally available during the summer months

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Full Time EmploymentNYCM is always seeking to employ enthusiastic

and energetic individuals who enjoy an environment that offers challenging and

rewarding opportunities with a potential for rapid advancement and continued education.

To learn about the different areas in which NYCM employs or to apply, visit our Careers link at

www.nycm.com

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