04/19/23

OPIM 953

OPERATIONS SIMULATION / BUSINESS PROCESS MODELING

Dave GoldsmanSabancı / Georgia Tech

Atlanta, GA, USA

sman@gatech.edu

Course Information

• Instructor:

Dave GoldsmanOffice: FMAN 1161Phone: 216-483-9683 (Office)

216-483-9841 (Home)Email: sman@gatech.eduWebsite www.isye.gatech.edu/~sman/courses

http://webct.sabanciuniv.edu/

• Class Times:

 • Saturday, June 9 12:30 p.m. – 7:00 p.m.• Weds., June 13 6:00 p.m. – 10:00 p.m.• Saturday, June 16 12:30 p.m. – 3:30 p.m.• Saturday, June 23 4:00 p.m. – 7:00 p.m.• Friday, June 29 6:00 p.m. – 9:00 p.m.• Saturday, June 30 9:00 a.m. – 12:00 p.m.• Friday, July 6 6:00 p.m. – 9:00 p.m.

• Course Materials:

Beautiful notes

Arena (computer simulation language) + other software

 Optional text: Laguna, M. and Marklund, J., Business Process Modeling, Simulation and Design, 1st Edition, Prentice Hall, 2004.

• Grading:

– Participation: 25%

– In-class and HW exercises: 25%

– Take-home exam: 25%

– Project: 25%

1. Whirlwind Tour of Simulation2. Motivational Hand Simulation Exercise – Single-

Server Queue3. Introduction to Business Process Design (Ch. 1,

L&M)4. Motivational Hand Simulation Exercise –

Multiple-Server Queue5. Process Management & Process-Oriented

Improvement (Ch. 2, L&M)6. Introduction to Arena (Kim/Nelson notes)7. Simulation Framework for Business Processes

Design (Ch. 3, L&M)8. Simple Queues in Arena (Example 3-1)9. Managing Process Flows (Ch. 5, L&M)10. Multiple Queues in Arena (Example 4-1)

11. Motivational Hand Simulation Exercise – Inventory System

12. Motivational Arena Exercise – Inventory System13. Call Centers in Arena (Example 5-1) 14. Introduction to Queuing Theory (Ch. 6, L&M)15. Modeling & Simulating Business Processes (Ch.

8, L&M)16. Input Data Analysis (Ch. 9, L&M)17. Motivational Case Study – Hospital Patient

Flow18. Output Data Analysis (Ch. 9, L&M)19. Motivational Case Study – Call Center20. Discussion of Potential Projects