BA 2600Undergraduate Speaker Series Operations & Leadership 101Jason Hipsher – Hipsher Enterprises LLC

About Jason•Graduated from OSU in February 1996•Previously owned a landscaping business through college•Hired by Liberty Mutual Insurance as a Worker’s Compensation claims adjuster

• Developed a passion for leading others (promoted to Manager)

•Left LM after 10 years to advance my leadership skills• Nationwide Insurance – 3 years• Progressive Medical – 3 years• Modern Medical – 3 years• IGS Energy – 1.5 years• Hipsher Enterprises LLC – current

05/01/23Operations & Leadership 101

05/01/23Operations & Leadership 101

My OSU Experience

Do different things, meet different people, ask questions and seek advice

• Guidance counselors, professors, classmates, friends, parents, alumni

• Join a club, seek out new friends, internships, volunteer for a business or charity

• Find yourself and know who you are (take a leadership/skills assessment)

• Know that your major is not the be all end all• Have FUN!

05/01/23Operations & Leadership 101

What is Operations?Departments that keep the wheels turning; staffed by people who help run the joint

• Customer Service, Compliance, Vendor Relations, Accounts Receivable/Collections, Billing, HR, Training, Support Staff

• Front line positions tactical by nature; senior level leaders plan the strategy

• Partner with departments like IT and Sales to improve processes thru technology or workflow that will provide benefit to the customer

• Typically larger departments due to work having more “transactions” to manage

• Day in the Life…

05/01/23Operations & Leadership 101

Recipe for Success

•Collaborate with others, share ideas, and provide professional opinions•Have a positive attitude; others are watching your every move•It is “your” job (don’t ever say that’s not part of my job description)•Ask questions; shadow other departments; understand the “why” in the business•Don’t be afraid to take risks•Never be afraid to fail

05/01/23Operations & Leadership 101

Leadership

BusinessDictionary.com The individuals who are the leaders in an organization, regarded collectively. The activity of leading a group of people or an organization or the ability to do this. The act of inspiring to perform and engage in achieving a goal.

Leadership involves: establishing a clear vision,• sharing that vision with others so that they will follow willingly,• providing the information, knowledge and methods to realize that vision,

and• coordinating and balancing the conflicting interests of all members and

stakeholders• A leader steps up in times of crisis, and is able to think and act creatively

in difficult situations. Unlike management, leadership cannot be taught, although it may be learned and enhanced through coaching or mentoring.  

www.jasonhipsher.com

“Hip on Leadership”

L.O.V.E. AND Leadership •Listen and Learn•Open/honest and allow other Opinions•Be Vulnerable•Engage and Empower those on your team

“At the end of the day, it comes down to Caring about the well being of those you work with; both personally and professionally” – Hip

05/01/23Operations & Leadership 101