Operations Department Update Mike Lester Senior Vice President of Operations.
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Transcript of Operations Department Update Mike Lester Senior Vice President of Operations.
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Operations Department Update
Mike LesterSenior Vice President of Operations
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Operations Department UpdateMike Lester
Senior Vice President of Operations
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2010 Accomplishments
•Issued 12 operational updates•Pacific Islands and French BNO•Rolled out Gluten Free Menu•Dipped Strawberry test
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Dipped Strawberry Test Pictures
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Dipped Strawberry Test Pictures
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Dipped Strawberry Test Pictures
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Why test Dipped Strawberries?
•Assumptions:–At $2.50 for packaging and .25 hr labor per order to produce
•Conclusion–Profit increases
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2010 Accomplishments
•Rolled out New Mindshare Cards–Increases survey & reduces cost
•Rolled out all new Survey–Drilldowns are valuable
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Results of new system•16 weeks before vs. 16 weeks after
–Before: 1 survey for every 99 guest
–After: 1 survey for every 33 guest
A 300% increase in surveys!!
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What is the most common guest response when asked “What other restaurants did you consider for this dining occasion?”
A. B. C. D.
0% 0%0%0%
10
A. PF Chang’s
B. Cheesecake Factory
C. Japanese Steakhouse
D. None
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2010 Accomplishments•Rolled out New Mindshare GFM
–One system
•Began Tagging Surveys–Quick research
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2011 Operations Focus•Simple Excellence
–Denotes operational ease with our compromising high standards
•Pace of Service Initiatives–Review every step of service and analyze
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2011 Operations Focus
•Menu project– Menu that meets the guest’s needs
•Electronic Line check and Inventory–Saves time and increases accuracy
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2011 Operations Focus•Test Programs and Menu items
–Food–Service procedures–Local marketing programs–Music companies
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2010 FBC Accomplishments
•Business Plan Rollout in 2009 and 2010•Two new FBCs
–Paul Jacobs Southeast Region–Todd Esterline Mid-Atlantic Region
•FBC’s spend more days in locations
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2010 FBC Accomplishments
•Rewrote QC–Mapping all QC standards to documents–Emphasized Perfect Night Out & Execution
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2010 FBC Accomplishments
•FBC’s received training in:–Situational Leadership–Financial Analysis–Train the Trainer
•FBC’s worked on DC Full P&L
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2011 FBC Initiatives•FBC’s will focus on:
–Training•Providing support in the field
–Financial Analysis•Using DC to provide regional comparisons
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2011 FBC Initiatives•FBC’s will focus on:
–Management•Administer new training schedule
–Communication•3C’s, Clear Concise Communication
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2011 FBC Initiatives
•FBC’s will focus on:–Financially Troubled Locations
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How many years of multi unit restaurant operations experience do the FBC’s have in total?
A. B. C. D.
0% 0%0%0%
10
A. 140
B. 150
C. 160
D. 170
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Thank You!!