Operational Plan - City of Cairns · 2015. 3. 26. · Performance is reported quarterly through...

Providing for today, preparing for tomorrow #4408596

2nd Quarter Review Operational Plan

2014-2015

Operational Plan 2014 – 2015 2nd Quarterly Progress Report

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OPERATIONAL PLAN PERFORMANCE REPORT

In accordance with the Local Government Regulation 2012 Council is required to prepare and

adopt an annual operational plan for each financial year. The operational plan states how

Council will progress the implementation of the Corporate Plan 2013 – 2018 during the period of

the 2014/15 Financial Year.

Performance is reported quarterly through Operational Plan reviews and is monitored to ensure

all tasks and services are on track to be delivered.

Overall, of the 95 measurable items in the four themes, Community, Economy, Environment and

Governance, 27 were completed in the first quarter and 8 are completed in the second quarter

as at 31 December 2014. Further details are provided in the below report.

0

2

4

6

8

10

12

14

16

18

Community Economy Environment Governance

Unsatisfactory Marginal Satisfactory Completed Pending


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1.0 COMMUNITY

A vibrant, inclusive and healthy community with the access to services and facilities which reflect its unique character, role and needs.

Major Initiatives and Key Operational Activities

Unsatisfactory Marginal Satisfactory

Pending

Completed

Complete City Centre Alive Lake Street project and commence work on the Shields Street Heart project

Comments: Practical completion of Lake Street was completed on the 6 September 2014. The design and development commenced in September 2014 for Shields Street.

Progress options for a performing arts centre

Comments:

Delivery of School of Arts – Complete final building design, Museum fit-out design, assessment of Tender and commencement of construction

Comments: Final design pending; Assessment of Tenders complete; Museum fit-out including curatorial and design component pending. Marketing of the ground floor area has commenced and formal approval has been sort from the State Government for Ministerial exemption. Approval has been given to the second round of funding under the Resource and Performance Agreement to the Historical Society.

Finalise the new Cairns Regional Planning Scheme

Comments: Statutory consultation on the draft planning scheme occurred in the quarter. The next stage is to respond to submissions, submit to the Planning Minister and then adopt the planning scheme.


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Develop a Strategic Cemeteries Plan

Comments: The Cemetery Management Plan is under final review. Analysis of industry trends and population forecasts will focus planning for an appropriate design for the Forest View Cemetery extension and further infrastructure enhancements across all Cemeteries.

Prepare a streetscape plan for Gordonvale town centre

Comments: A preliminary scope has been prepared. Further discussion with the Mulgrave Chamber of Commerce is required as the desired project may not align with the initiative identified in the Operational Plan.

Review the Local Disaster Management Plan

Comments: 2014 Local Disaster Management Plan, including a revised Natural Hazard Risk Assessment, has been endorsed by Council and adopted by the Local Disaster Management Group. The Plan has been assessed by the Inspector General Emergency Management’s (IGEM) office as 100% compliant in all categories, rating higher than District and State averages with recognised “good” practice in Evacuation, Education & Capability.

Conduct annual Local Disaster Coordination Centre exercises and training

Comments: Training completed. The Annual Exercise, Cyclone Otis was successful with positive feedback from Council participants (Incident Management Team * volunteers) and agencies alike.

Facilitate the delivery of disaster preparedness workshops for new residents

Comments: Ongoing program delivered in conjunction with Get Ready Queensland Week Activities Plan.

Complete community consultation process in accordance with the Referable Dam Guidelines and Water Supply (Safety and Reliability) Act 2008 and submission of Annual Report for Referrable Dam Emergency Action Plan (EAP)

Comments: Preparation of support materials for community consultation has been completed. Further discussions with the Office of the Dam Safety Regulator regarding the timing of dry weather failure scenarios are currently being undertaken.


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Deliver Outcomes from Libraries Strategic Business Plan 2011-2016

Comments: Collection HQ software (part of the library software system) has been successfully implemented to enhance collection performance analysis to ensure evidence based purchase of library stock.

Implement WiFi at six (6) Library branches

Comments: Wi-Fi was implemented in July 2014 to 6 Library branches and monthly usage statistic indicates strong patronage. This project has received financial assistance from the Queensland Government through State Library of Queensland.

Refurbish of the Gordonvale Library

Comments: In the planning stages.

Construct a commemorative war service memorial at Gordonvale

Comments: • Installation in Norman Park was completed. • Awaiting Divisional Councillor advice on community launch opportunity.

Deliver Outcomes from Community Development Strategic Plan 2011-2016

Comments: Sister Cities Day and Cairns Sister Cities Youth Ambassadors Program completed. New Sister Cities banner installed at the International Airport. Cairns Cultural Diversity Week completed

Commission Cairns Regional Gallery Conservation Management Plan

Comments: Consultant commissioned to complete CMP to be finalised in May 2015. Conditions of Agreement #4586656.

Delivery of major public artworks complete: City Centre Alive; Edmonton Leisure Centre

Comments: The City Centre Alive Public Art Project – Gateway Theme designed by Sebastian Di Mauro has been fully commissioned - on time and on budget. Themes and opportunities for the Edmonton Leisure Centre are currently being developed to be tabled at the PACC on the 10th February.


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Plan and implement the Cairns Festival

Comments: Planning has commenced for the 2015 Festival with a projected budget and programme report will go to the CS&CS committee meeting for ratification on 18 February 15. The Festival Team are proceeding with all the logistics and event procedure.

Coordinate 2015 Cairns Children’s Festival

Comments: Expression of Interests have closed. The Team is now programming. The tickets for the headline act are currently on sale. Unfortunately State Grant applications were unsuccessful. The Festival will take place at The Tanks Art Centre on May 10th.

Establish the Punjabi Association at Kendrick Park

Comments: • Road Closure has been approved, and now need to satisfy conditions set out by the

Department of Natural Resources and Mines (survey, telstra etc.) and amendment of the reserve purpose.

• Agreement to grant lease with the club has been finalised to enable them to progress their facility planning and apply for grants.

Achieve target of 250 participating clubs in the Go Clubs Partnering Initiative

Comments: There are currently 172 clubs registered and participating in the Go Club Program – it is anticipated that this will increase once clubs re-activate after the school holiday shut down period.

Implement Healthy Active School Travel (HAST) as a part of the Active Towns Cycling program

Comments: There are currently 10 schools registered and participating in the HAST program

Review Cycling and Walking Strategy implementation

Comments: Review has commenced with report to Council/Eteam in the new year.

Implement findings of School speed zone review

Comments: Outcomes of review are currently being implemented.


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Complete Drinking Water Quality Management Plan

Comments: Drinking Water Quality Management Plan was submitted to the state regulator and approved on 28 July 2014.

Deliver Quality Drinking Water in accordance with Australian Drinking Water Guidelines

Comments: There have been no Drinking Water non-compliances in the second quarter.

Prepare proactive Dengue Management Plan

Comments: A Dengue Fever Memorandum of Understanding, to be used in conjunction with the Queensland Dengue Management Plan, has been prepared in collaboration with Queensland Tropical Public Health Services. The protocol became operational in the last quarter.


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2.0 ECONOMY

A strong, diversified and sustainable regional economy that supports the growth of new and existing industry and business activities whilst enhancing local lifestyle and providing long term employment opportunities.



Pending

Completed

Deliver major projects including City Centre Alive, Moody Creek Detention Basin, Lake Street Connection, Machan’s Beach Rock Wall, Tobruk Pool redevelopment and Shield Street Heart

Comments: All projects are well underway or completed.

Complete Lucky on Lake Campaign to support city traders during re-development of Lake Street

Comments: The Get Lucky on Lake campaign culminated in the grand prize draw and Lake Street Opening Celebration on the 06 September. The competition attracted nearly 150,000 entries over a five-month period. Approximately 4,000-5,000 people attended the opening event.

Develop Strategic Car Parking Strategy

Comments: Parking survey carried out 20 Nov 14. Supply (parking spaces) & Demand (survey results) being reviewed. Car Parking Strategy is being developed based on new ‘baseline’ data and predicted development and growth. Trial of peak demand & short stay parking configuration in CBD Lake St using parking sensor technology to monitor utilisation rates. Analysis of data has identified efficiencies in compliance patrol duties. The data has allowed Council to establish short and medium term CBD upgrades to existing ticketing facilities.

Manage Resource and Performance agreement with Tourism Tropical North Queensland

Comments: Council has committed funding of $2 million for the 2014/2015 financial year to support Tourism Tropical North Queensland (TTNQ). This funding is to be provided through two mechanisms; 1. The development of a new three year Resource and Performance Agreement (R&P) providing funding of $1.5 million (ex GST) per annum for the period 1 July 2014 to 30 June 2017. This agreement has been executed.


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2. The provision of project based funding up to $500,000 (ex GST) for the 2014/2015 financial year of which $337,000 has already been approved. TTNQ report on a regular basis to Council through general reports highlighting outcomes achieved. TTNQ CEO will present to Council their first report under the new R&P Agreement in Ocotber 2014.

Coordinate the development and delivery of Sister Cities Youth Ambassador Program

Comments: Completed with 12 students from 6 cities visiting the region over a ten day period.

Deliver the TNQ20 Business Excellence and Tropical Innovation Awards

Comments: TNQ20 is a comprehensive program of events, workshops and initiatives aimed at celebrating, enhancing and developing business and innovation excellence, running from April to November 2014. In the first quarter, the TNQ20 rebranding was successfully launched and a revamped Business Excellence and Tropical Innovation Awards were held to recognise innovators and entrepreneurs. 77 businesses from across TNQ entered the Awards with a diverse range of businesses being represented amongst the winners. The TNQ20 Knowledge Café series was also launched at the Awards and features an eight part series of capacity building events, Four Knowledge Cafés have occurred in the first quarter with the remaining events to occur by the end of the second quarter.

Undertake revaluation and condition assessment of all Transport Assets

Comments: Condition assessment of wearing course, pavement, K&C, traffic signals and street lights commenced. Transport Assets Valuation Methodology completed. Review of unit rates commenced. Report to be completed by June 2015.

Review and update the CBD and Environs Drainage Management Plan

Comments: Council has engaged GHD, following an open market tender process, to develop the Saltwater Creek DMP. Works progressing. Expect completion and final report April 2015.

Undertake design for Esplanade North erosion control works

Comments: Preliminary report completed and options are being considered.


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Complete Cultural Resource Mapping

Comments: Cultural Resource Mapping is finalised with approximately 900 regional cultural resources geographically identified and uploaded in Council’s GIS system.

Develop a Shared Facilities Usage Agreement in liaison with Education Queensland

Comments: Engagement complete & process agreed with Education Queenland stakeholders

Support apprenticeship scheme with the public sector and maintain a minimum of 5 Trainees directly employed across Council

Comments: Council currently has 5 Trainees and 53 Apprentices.

Increase the number of Aboriginal and Torres Strait Islander employees within Council compared to 3 year average

Comments:

Over a three year average, council has experienced a downward trend due in part to de-amalgamation. Council has maintained the same number of identified / specified roles across the organisation.

Provide support for G20 and deliver the Future of Tropical Economies Conference

Comments: Council’s Economic Development Unit coordinated and undertook a significant body of work in the first quarter to deliver a number of G20 initiatives which sought to: increase engagement with international media outlets and delegates; increase engagement with business and community; and ensure Cairns was an attractive and friendly place for G20 delegates and media to visit – in line with the Cairns G20 Economic Leveraging Strategy. Key achievements include: • The successful delivery of the inaugural Future of Tropical Economies Conference

brought together around 150 thought leaders, policy makers and researchers to hear from distinguished speakers who shared new ideas and fundamental research relative to the world's tropical economies.

• Support provided for Tourism Tropical North Queensland and Tourism and Events Queensland for the delivery of the G20 Media Welcome Reception attended by 130 invitees.

• The development and delivery of a professional exhibition booth in the G20 Media Centre containing promotional collateral and newsworthy information about trade and


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investment opportunities in the Cairns and TNQ region. • Significantly contributed to the development of Cairns and TNQ specific content for the

‘Queensland Globe for G20’ including spatial and non-spatial data, content, case-studies, opportunities and the collation of imagery and videos.

• Developed the ‘Taste a Nation’ campaign and provided support to Taste Paradise in delivering campaign which positioned Cairns as a “G20 Global Food Safari”. 60 Cairns hospitality outlets (restaurants, bars, hotels) adopted a G20 nation and promoted a special G20 dish or drink on their menu for a 4 week period over including the G20 weekend.

• Supported the Cairns Post Open Your Eyes to the World Luncheon featuring two panels of speakers and around 200 attendees.

• Supported the early development of Tropical Jam a free community event delivered by Queensland Music Festival to celebrate G20.

• Ensured Council’s internal stakeholders were working closely to deliver a well presented CBD and city through strong leadership and coordination.

• Ensured that G20 delegates were welcomed to the city with Welcome to Cairns banners and signage as well as 2,000 badges distributed to CBD retailers and hospitality outlets.

• Worked closely with the Treasury Events Planning team to ensure they had access to contacts and relevant resources to deliver an exception event.

• Worked closely with the State Government’s G20 Coordination Unit to develop newsworthy stories for distribution to international media networks and will continue to do so in order to leverage the success of Cairns’ host city status in the lead up to the Brisbane Summit.

• Worked closely with senior QPS officers to ensure safety and security risks were minimised and that all other needs were met in an efficient manner.

Continued economic investment through grants and other programmes

Comments: Through Council’s Industry Development Fund grants were provided to: • Tropical Green Building Network for A Green Building Mission to Indonesia • TradeLinked Cairns & PNG for a Supply Chain Development Project Through Council’s Economic Diversification Fund a grant was provided to: • Superyacht Group Great Barrier Reef for an Export Development Project Council has committed funding of $2 million for the 2014/2015 financial year to support Tourism Tropical North Queensland.


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3.0 ENVIRONMENT

A sustainable, well managed and healthy environment that provides a balance between built infrastructure and the conservation of our world heritage features and natural and cultural resources.



Pending

Completed

Commence preparation of the Local Government Infrastructure Plan (LGIP)

Comments: Stage 1 (information review and status advice) has been completed. Council engaged Integran to commence the preparation of the LGIP, commencing with the review of population and demand model due January 2015.

Complete infrastructure charges audit and review of infrastructure charges agreements

Comments: The infrastructure charges audit and review of infrastructure charges agreements has completed. The next stage will be to incorporate the outcomes of the review into a GIS format.

Implement Asset management plans to direct infrastructure renewal programs

Comments: Core Asset Management Plans for Transport, Drainage and Marine Infrastructure have been updated in 2014. Corporate Asset Plan to be presented to Council October 2014.

Participate in joint Cairns Regional Council/ Transport and Main Roads transport planning initiatives such as the Northern Access Corridors Study and Smithfield Bypass project

Comments: Council officers are involved in Transport and Main Roads transport planning initiatives including the Northern Access Corridors Study, and Smithfield Bypass project, Mt Peter / Edmonton Public Transport Study & Cairns CBD Transport Model.


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Review Disability Discrimination Act compliance for Council assets including bus stops and disabled car parking access

Comments: The review of the compliance with the Disability Discrimination Act for bus stops is ongoing and on-target.

Deliver energy audits to key Council facilities

Comments: Audits have commenced through the “Kill-a-Watt” program with a focus on CS&CS facilities.

Review and update the Waste Management Strategy 2010-2015

Comments: Preliminary stages of the strategic planning process completed with operating initiatives 14/15 underway.

Monitor to achieve a kerbside dry recycling rate of at least 60% by 2015

Comments: Currently sitting at an average of 58% which is steady from last quarter, stockpiles are currently affecting the overall rate.

Monitor to achieve an overall diversion from landfill rate of at least 70% by 2015

Comments: Currently at 63%. This is an improvement from last quarter, with improvements forecast to be seen in the remaining quarters.

Develop the Copperlode Dam Emergency Action Plan

Comments: Copperlode Dam EAP was reviewed in line with the new legislative guidelines. The EAP was approved by the Office of the Dam Safety Regulator and distributed to named parties on the 15 July 2014.

Develop local parks service levels standards as part of a potential strategy

Comments:

• Consultant has been engaged for phase 1 • Standards will be developed as part of the project and presented to the

Executive Team toward the end of the financial year


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Adopt Council’s Pest Management Plan

Comments: Currently under review.

Develop and adopt Whitfield Hill Trails Master Plan

Comments: • Master Plan has been adopted by Council 2013/14 • Native title considerations finalised for the Green Arrow • Ground truthing report has been completed • Budget to implement Green Arrow in 2014/15 • Seeking construction quotations. • Commence construction after the wet.

Review Council’s Climate Change Strategy

Comments: Climate Change Strategy Progress update report was presented to Council in late 2014. Work to commence on draft plan for new Strategy in early 2015 in consultation with relevant stakeholders.

Implement Year 3 of the Waste and Recycling Communication and Education Strategy

Comments: The campaign is on track and on budget to date. The Media Plan development through to June 2015 is complete and delivery is underway.

Deliver the Green Thumb program

Comments: Green Thumb program continuing delivery through PakMag articles, advertisements and competition. Response has been steady with additional registrants on the site. Project plan to be revised for 2015.

Deliver the Sustainable Living Expo

Comments: Sustainable Living Expo has been rebranded as the EcoFiesta Cairns. Council will partner with JCU to deliver the rebranded event which also coincides with Townsville Council’s EcoFiesta. The event will be expanded to incorporate an EcoWeek where other event holders have the opportunity to hold a sustainable event in the week. Sponsors and events are being sought for the program.


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Deliver Council’s Community Sustainability Grants

Comments: Grants will open in March with the award date to align with the EcoFiesta.

Deliver Council’s State of Environment Report

Comments: State of the Environment report 2013/14 delivered.


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4.0 GOVERNANCE

An efficient organisation providing best practice service delivery through leadership and policy making and the effective management of people, assets and finances.



Pending

Completed

Develop and implement 3 year and 10 year Infrastructure Capital Project Plan

Comments: A comprehensive 3 year plan has been developed as part of the 2014/15 Annual Budget process. Performance against this plan is monitored through the new Capital Works Approval and Reporting process. An overarching 10 year plan has also been developed as part of the budget process and is incorporated into Council’s long term financial planning.

Review Capital Approval Process

Comments: A Capital Works Approval and Reporting Process has been developed and implemented.

Implement the Pulse suite for management of the capital expenditure program

Comments: The Pulse Software has been successfully implemented. This provides an effective system to manage and report on the capital expenditure program.

Monitor compliance with Department of Local Government ratios to maintain financial sustainability. Current financial year and over the ten year model

Comments: This is an ongoing process. Ratios benchmarks were achieved throughout the forecast period of the long term financial model. Benchmarks have also been achieved in relation to year to date actuals for the 2014/15 year.

Retain an unmodified audit opinion on annual financial statements status

Comments: 2013/14 Financial Year Financial Statements and audit are complete and an unmodified opinion issued.


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Maintain a balanced budget

Comments: A balanced budget has been adopted for the 2014/15 financial year and is forecast throughout the duration of Council’s long term financial model.

Achieve a maintained or improved QTC credit outcomes position

Comments: The QTC Credit Review process is complete. Council’s rating improved from a Sound(Negative Outlook) to a Sound (Neutral Outlook) which is consistent with or better thanother similar sized Councils in the State.

Implement Centralised Procurement to major business departments for capital and operating expenditure

Comments: Centralised Procurement has been implemented in Cairns Water and Waste, Planning and Environment, Corporate Services, Executive, Human Resources, Organisational Development and Cairns Works Construction. In the past quarter centralised procurement has begun in Cairns Works Maintainence and will progress further to Fleet and Facilities Maintenance in the upcoming quarter. The introduction of procurement into all areas has been implemented by using existing resources and creating synergies from other other areas of Council.

Prepare a rolling-four-quarter procurement forecast

Comments: A quarterly forecast of proposed tendering activities has been generated and placed on Councils website in a new sub page under Current Tenders. This forecast currently only shows planned tenders for a three month period but will be updated in December to provide an annual outlook that will be updated quarterly.

Produce a Community Annual Report

Comments: The Community Annual Report for 2014 was published in The Weekend Post on 6 December 2014. The full-colour two-page report was also loaded onto the Corporate Website, and printed and distributed to staff via payslips or email. It was also displayed around the Spence Street building.


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Implement Shared Service Hub

Comments: The implementation of the Cairns Shared Services model is progressing in accordance with the schedule as outlined in the business case and transition will be complete as planned in the March 2015 quarter.

Monitor Departmental Phone Fox results and overall customer satisfaction through Voice of Customer Surveys and implement changes

Comments: Round 10 of PhoneFox was completed in May 2014. Comparisons showed that overall there was a slight increase from Round 9 to Round 10. Overall internal customer satisfaction has been maintained at 79% since August 2014 and external satisfaction has been maintained at 83% since May 2014.

Monitor CRMs to be actioned within designated date period

Comments: For the second quarter on average 86% of Customer Requests were actioned within designated date period, this similar to the same period last year which was 87%.

Improve Cairns Regional Council website and increase online services through “My Council Website” and My Council Services project

Comments: The first phase of the ‘My Council Services’ project has delivered improved e-services for the community. Subsequent phases are progressing to schedule. Work on ‘My Council Website’ is also progressing to schedule. Connected Customers Web program will deliver the new Council Website as scheduled and provide further online service options for customers through the Self Service Portal.

Implement the Council Information System (CIS) program with the realisation of process improvements and operational efficiencies

Comments: A number of process improvements and operational efficiencies have already been delivered. Further, staged implementations are planned. A revised schedule for the main deliverable is under consideration.

Achieve compliance with Water and Waste Customer Service Standards defined Key Performance Indicators (see Annual Performance Plan)

Comments: Second quarter performance has seen no instances of non-compliance with the State Government defined KPI's for Water Service Providers.


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Implement vehicle / plant renewal program to ensure efficient operations

Comments: The updated fleet acquisition process commenced in December 2014 and includes General Manager approval for all replacements. The new program includes GPS usage data, maintenance costs per vehicle and comparative assessment of like vehicles.

Progress development of EBA for September 2015 adoption

Comments: Human Resources & Organistaional Change have commenced regular meetings with Executive to review current agreement and undertake benchmarking of current data. Formal negoations to commence July 2015.

Develop Internal Communication Strategy

Comments: Marketing and Communications will be working with the General Manager Human Resources and Organisational Change to boost engagement of staff and to develop an internal communications strategy, noting that work currently being done by staff dealing with award / EBA changes will feed into that strategy.

Implement E-recruitment

Comments: On-line applications and short-listing process has been successfully implemented. Further enhancements required for candidates to address key selection criteria online.

Develop Employment Strategy (incorporates First People, Cultural, Equal Employment Opportunity and Workforce Diversity)

Comments: The Employment Strategy has been developed in draft and will be finalised in early May 2015 incorporating data obtained from Employee Opinion Survey.

Conduct external bi-annual Workplace Health and Safety Audit

Comments: Scheduled for February / March 2015

Conduct external bi-annual Employee Opinion Survey

Comments: Scheduled for March 2015


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Deliver Cairns Regional Council Annual Training Awards

Comments: Scheduled for 26 November 2014

Complete Leadership training for Managers and Coordinators

Comments: Monthly training sessions conducted; completion monitored and reported fortnightly.

Monitor the coordination of Performance Review and Development Plans

Comments: Completion rates and overdue reported monthly to Executive Team.

Monitor the average time to fill vacancies

Comments: Monitored and reported monthly to Executive Team.

Completion of OHS plan (5 yearly)

Comments: Implementation of the plans is on schedule as adopted by Corporate Safety Committee.

Monitor the completion of the Yearly Action Plan (Toolbox Talks, Hazard Inspections, Internal Audits)

Comments: Reported on a monthly basis to Executive Team.

Monitor the employee total turnover


Monitor the reduction in sick leave/carers leave compared to 3 year average



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Monitor the reduction in Lost Time Injury Frequency Rate and Lost Time Injury Duration Rate compared to the 3 year average


Cairns Regional Council – Water and Waste

Annual Performance Plan for 2014/15 Operational Plan

Document No: 4261048

Version: 5

Adopted:

Contact: Mark Wuth – Coordinator Regulatory and Systems Support

Water and Waste Annual Performance Plan

2014/2015

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Water and Waste’s Mission To deliver quality and reliable water, wastewater and waste services that meet the needs of our community. In all undertakings Water and Waste strives to achieve service provision to the Cairns community in a manner which maximises both Council and community ideals. This is achieved through economic, social and environmental objectives being assessed in all stages of Water and Waste operations from long term planning through to operational delivery.

Water and Waste – Commercial Business Unit This Annual Performance Plan encompasses requirements set in the Local Government Regulation 2012 for Commercial Business Units, as well as requirements for the Annual Report which is prepared in accordance with Division 3 of the Local Government Regulation 2012. Water and Waste includes two commercial business units of Council, those being:

• Water and Wastewater • Waste Services (Cairns Resource Recovery - CRR)

Delegations Water and Waste have a number of delegations covering a variety of legislation. The following table outlines where the delegation for appropriate legislation can be located and the Contracting Delegation Register for Water and Waste. Delegation Description Document Number Water Act 2000 3905815

Plumbing and Drainage Act 2002 3898568

Standard Plumbing and Drainage Regulation 2003 3900716

Local Government Regulation 2012 3897579

Water Supply (Safety and Reliability) Act 2008 3905929

Waste Reduction and Recycling Act 2011 3904432

Contracting Delegation Register for Water and Waste 4129533

Registers The following registers are maintained by Water and Waste;

• Drinking Water Quality Risk Register • Register of Delegations • Register of Benefits (including gifts) • Water and Waste Agenda and

Resolution Register

• Asset Register • Legal Register • Drinking Water Quality High Risk

Stakeholder


2014/2015

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Water and Wastewater

1. Unit Objectives Efficiently and effectively treat water to meet and exceed Australian Drinking Water Guidelines. Provision of quality and reliable water supply from major reservoirs to customer connections.

Provide reliable collection of wastewater from properties and ensure delivery in an environmentally sound manner to the Wastewater Treatment Plants. Efficiently and effectively treat wastewater recovering useable streams for recycled use and limiting discharge to waterways.

2. Nature and Extent of Business Activity To conduct works on water supply intakes, treatment plants, reticulation mains, reservoirs, pumps and residential connections; wastewater stations, collection mains and treatment plants in line with Water and Waste Standard Operating Procedures, industry best practice and Cairns Regional Council’s legislative requirements.

3. Non-Financial Targets: Water and Waste is required under the Water Supply (Safety and Reliability) Act 2008 to implement Customer Service Standards. The standards are reviewed and reported on annually and adopted by Council prior to submission to the Regulator. The 2014/15 Customer Service Standards are currently being reviewed and once adopted by Council shall be made available.

In addition to the Customer Service Standards, Water and Waste have non-financial targets as follows:

• Development of the Water Security Strategy • Continue Water Wise Education Campaign • Develop ongoing condition assessment programs.

4. Major Capital Works Major capital works to be undertaken will be included once the Capital Works Program is approved.

5. Principal Assets: Water and Waste operates eleven water supply schemes. The main water sources are the Copperlode Falls Dam and Behana Creek which supply the area from Gordonvale to Palm Cove. The small southern communities draw water from a number of intakes on local streams. Water and Waste manages six wastewater schemes. The distinct catchment areas within Cairns are serviced by six plants as follows: Marlin Coast, Northern, Southern, Edmonton, Gordonvale and Babinda.

The wastewater treatment plants are a combination of activated sludge and biological treatment processes, with the two larger plants also having membrane filtration processes. The smaller plants treat effluent to a secondary standard, while the larger plants treat to tertiary standards.


2014/2015

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The management of the systems is covered by a development approval issued by the Department of Environment and Heritage Protection.

Principal assets include: Water Supply

Major Water Sources Copperlode Falls Dam (Lake Morris) Behana Creek

Major Water Treatment Plants Freshwater Creek at Tunnel Hill

Kilometres of Water Mains 2081.18km

Water Pump Stations 45

Water Reservoirs 64

Rural Intakes 10

Wastewater

Major Wastewater Treatment Plants 6

Sewerage Pump Stations 188

Kilometres of Sewer Mains 1320km

6. Key Deliverables / Additional Services Water and Waste is responsible for the provision of water services to consumers throughout the Cairns Region, including the following:

• Reticulated treated water services • Planning, design, documentation and construction of water services infrastructure • Demand management services, including meter testing • Water Laboratory • Water reticulation maintenance services • Recreational facilities at Copperlode Dam • Hydraulic information • As constructed information • Development assessment • Reticulated wastewater services including wastewater treatment and by-product disposal • Treated effluent and biosolids for re-use purposes • Planning, design, documentation and construction of wastewater services infrastructure • Trade waste services • Review of plumbing applications • Hydraulic information • As-constructed information • Maintenance of systems


2014/2015

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7. Service Indicators Full details will be provided following adoption of Customer Service Standards which are currently under review. Performance Indicator Target

Wat

er S

uppl

y

1 Total water main breaks (QG4.5 / A8/AS8) 18/100km Main

2 Incidence of unplanned interruptions – Water (QG4.7 / C17/CS17)

50/1000 properties

3 Average response time for water incidents (bursts and leaks) (QG4.8 / -/CS37) 120 mins

4 Water quality complaints (QG4.10 / C9/CS9) 3/1000 properties

Sew

erag

e Sy

stem

5 Total sewerage main breaks and chokes (QG4.6 / A14/AS39) 16/100km Main

6 Average response time for sewerage incidents (including main breaks and chokes) (QG4.9 / -/CS33) 120 mins

C

usto

mer

C

ompl

aint

s

1 Total water and sewerage complaints (QG4.11 / C13/CS13) 10/1000 properties

*Codes relate to Queensland State Government water KPI’s and National Performance Review (NPR) benchmarkings.


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Cairns Resource Recovery

1. Unit Objectives In December 2009 Cairns Regional Council adopted the Waste Management Strategy 2010 – 2015 (the Waste Strategy). The Waste Strategy sets out the principles, objectives, targets, programme areas, and action plans for managing municipal waste up until 2015. It also sets the scene for the management of commercial and industrial waste (CandI) and construction and demolition waste (CandD).

The high level objectives of the Waste Strategy are to:

• Reduce the generation of waste; • Improve awareness of waste as a resource and influence behavioural change; • Improve resource recovery; • Improve recycling and composting; • Improve residual waste treatment and recovery; and • Minimise waste sent to landfill.

Several internal and external drivers will shape the business and operating strategies adopted by CRR over the 2014/2015 financial year.

1.1. Queensland Waste Strategy and Waste Reduction and Recycling Act 2011 Queensland is currently undergoing crucial legislative and strategic reform for waste with the release of the Queensland Waste Reduction and Recycling Strategy 2010-2020 (the Qld Waste Strategy) and associated introduction of the Waste Reduction and Recycling Act 2011 (WRR Act 2011) to implement the Qld Waste Strategy.

1.1.1. The Waste Hierarchy The waste management hierarchy is the key principle for guiding waste and resource management practices.

The hierarchy is a decision-support tool that employs strategies which aim to:

1. Avoid products becoming waste (avoid, reduce and reuse); 2. Find an alternative use for waste (recycle and recover); and 3. Ensure safe and appropriate disposal as a last resort (dispose).

1.1.2. Sustainable Development

Sustainable development involves identifying the balance between economic, social and environmental considerations and is defined as “development that meets the needs of the present without compromising the ability of future generations to meet their own needs”.

1.2. Waste Management Strategy (Waste Reduction and Recycling Plan)


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CRR is required to update the existing Waste Strategy in 2014/2015 and establish a 3 year Waste Strategy under the WRR Act 2011. There is also an opportunity to establish the plan on a regional basis, in conjunction with other local governments.

1.3. Increased DEHP Focus on Compliance Legislative changes have been implemented State-wide to reduce departmental red tape and allow DEHP to focus its efforts on compliance. As a result, there will be an increased focus for the foreseeable future on compliance, to ensure that possible harm to the environment from waste management practices are mitigated.

1.4. Regional Growth The Cairns region is predicted to experience significant growth over the next 10 years, as projected by the Queensland Department of Infrastructure and Planning. This growth will have a direct impact on demand for waste services, resulting in a need to increase infrastructure and manage demand.

1.5. Carbon Pricing Mechanism In November 2011, the Federal Government passed the Clean Energy Legislative Package, including the Clean Energy Act 2011 which sets up the structure for a carbon pricing mechanism (CPM) to put a price on carbon pollution. Although CRR will not be a liable entity under the legislation the business is expected to incur a carbon tax liability for waste landfilled in the 2014/2015 financial year from the Advanced Resource Recovery Facility (ARRF) residual waste. Under the current Legislation, from 1 July 2014 the price of an EEU for 2014/2015 will be fixed at $25.40 per tonne. Any changes to the CPM could have a significant impact on the carbon liability passed through to CRR via the ARRF.

1.6. Initiatives to Reduce Greenhouse Gas Emissions from Landfills CRR is investigating initiatives to reduce greenhouse gas emissions from its landfills in line with Council’s Carbon Emissions Reduction Policy. CRR is flaring landfill gas from Portsmith Landfill and is registered as an offsets entity. Further, our gas flare is registered as a project under the Carbon Farming Initiative and will receive Australian Carbon Credit Units for same.

1.7. Environmental Management System (EMS) In order to demonstrate sound environmental performance, CRR will continue to operate in accordance with the environmental management system and embrace the principles of International Standard ISO14001 – Environmental management systems.

1.8. Governance CRR requires business specific full cost pricing, capital and dividend policies and will finalise its quality management systems manual (ISO9001 compliant) in 2014/15.


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1.9 Customers

It is likely that customer expectations will continue to be high. CRR will continue to monitor feedback from residents and business to ensure that the services it provides meet the needs of its customers.

There is a need for ongoing community education to communicate what is involved in the supply of waste and recycling services and their relationship and impact on the safety, quality and quantity of recovered product to market, in particular the ARRF compost and MRF recyclables.

1.10 Workforce Management and Skilling Growth in the Cairns community continues to place demands on almost all resources. CRR will continue to monitor and advocate for sufficient resources to deliver collection, recovery and disposal services in accordance with defined service levels.

2. Nature and Extent of Business Activity Cairns Resource Recovery is part of Council’s Waste and Environment Branch within the Water and Waste Division and is responsible for the collection and recovery of solid waste and recyclables. CRR is a Type 1 Significant Business under the provisions of the Local Government Regulation 2012. The CRR mission statement is:

“To provide cost effective, efficient and sustainable Waste and Environmental Management Services”

The CRR business comprises of the following key business areas: Waste and Recycling Collection (under contract)

• 75,000 weekly waste collections with 50,000 tonnes of waste collected per year • 65,000 fortnightly recycling collections with 12,500 tonnes of recycling collected per year

Transfer Stations • Four (4) transfer stations with 35,000 tonnes of waste received per year

Materials Recovery Facility (MRF) • One (1) MRF with 12,500 tonnes of recycling processed per year

Regional Waste Management (under contract) • One (1) Advanced Resource Recovery Facility (ARRF) with 70,000 tonnes of waste

processed per year Overall 115,000 tonnes per year is received with 65,000 tonnes diverted from landfill (60% diversion rate) and 50,000 tonnes landfilled.

3. Non-Financial Targets: Water and Waste is required under the Water Supply (Safety and Reliability) Act 2008 to implement Customer Service Standards. The standards are reviewed and reported on annually


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and adopted by Council prior to submission to the Regulator. The 2014/15 Customer Service Standards are currently being reviewed and once adopted by Council shall be made available.

In addition to the Customer Service Standards, Water and Waste have non-financial targets relating to Resource Recovery outlined in the Waste Strategy. The high level targets of the Strategy are summarised as follows:

• Restrict growth in waste generation to 2% per annum by 2015; • Achieve a kerbside dry recycling rate of at least 60% by 2015; • Achieve an overall diversion from landfill rate of at least 70% by 2015; • Flexibility for residual waste treatment options and recovery; • Efficient recycling services with increased local markets and demand for recovered

resources; and • Show leadership and coordination in regards to waste management in the region and

provide best value services.

A full copy of the Waste Strategy is available at #2616232.

4. Major Capital Works: Major capital works to be undertaken will be included once the Capital Works Program is approved.

5. Principal Assets: Water and Waste manages a range of solid waste operations, activities and services across the region including kerbside waste and recycling collection contracts, a regional waste management contract (through an Advanced Resource Recovery Facility), a material recovery facility, transfer stations, drop bin sites and landfills. Principal assets include:

Materials Recovery Facility Portsmith

Waste Transfer Stations

Babinda Gordonvale Portsmith Smithfield

Buy Back Shop Portsmith

Landfills (closed)

Portsmith Whiterock Babinda Gordonvale Yorkeys Knob

Waste Treatment and Disposal Contractual arrangement with a commercial entity Sita Environmental Solutions to accept, treat and dispose of all Council waste at an Advanced Resource Recovery Facility


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6. Key Deliverables / Additional Services CRR is responsible primarily for the management of municipal solid waste services (collection, recovery and disposal) to the community, including the following:

• Provision of kerbside waste and recycling collections • Provision of the Transfer Station network • Operation of the Materials Recovery Facility • Contract management including regional ARRF facility • Management and monitoring of closed landfill sites • Management of waste and recycling education campaign

7. Service Indicators Full details will be provided following adoption of Customer Service Standards which are currently under review. Performance Indicator Target

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1 New Bin Delivery 100% within 48 hours

2 Missed services - kerbside waste Less than or equal to 5 per 5000 services

3 Response time to missed services - kerbside waste 100% within 24 hours

4 Missed services - kerbside recycling

Less than or equal to 5 per 5000 services

5 Response time to missed services - kerbside recycling 100% within 24 hours

6 Response time to repair/replacement requests - kerbside waste and recycling

100% within 48 hours


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Water and Waste and the Community

Community Service Obligations • Cleanup Australia Day • Free green waste disposal • Copperlode Falls Dam recreation facilities • Provision of Water and Waste marquee for specific events • Developing relationships with Traditional Owners in Water and Waste infrastructure

areas • Dialysis Policy currently being developed • Maintenance of fire hydrants

Cost of, and funding for the Community service obligations Details will be provided once Budget is approved.

Activities Community Service Obligation Description 2014/15

Type 1 Activities Water Service locations - Telstra, etc 84,306 Maintenance of fire hydrants 540,276 Access Charges foregone 429,381 Water charges foregone 1,592,057 Total 2,646,019 Wastewater Service locations - Telstra, etc 90,685 Access Charges foregone 1,021,046 Total 1,111,731 Solid Waste Management Free disposal general waste 560,584 Free disposal vouchers 11,500 Free disposal green waste 307,869 Free Mulch 43,601 Free transportation costs between transfer stations 68,653 Rates based financial assistance 43,812 Schools Recycling 29,921 In Kind Waste and Recycling Collections 4,712 Total 1,070,650


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Policy on the level and quality of service consumers can expect Water and Waste are required to implement Customer Service Standards which documents the level of services to be provided to customers, processes for customer interaction with the provider about such issues as billing, metering and accounts. The implementation of Customer Service Standards ensures continuity of the services supplied to customers. Water and Waste’s Customer Service Standards are currently under review and will be available in July 2014. The current standards can be viewed at #1233797.

Financials

Notional Capital Structure, and treatment of Surpluses Water and Waste includes two wholly owned commercial business units of Council, those being:

• Water and Wastewater • Waste Services (Cairns Resource Recovery)

.

Any surplus earned by a business unit of Council is returned as a dividend to Council. This return is in recognition that business units have been established to further the good governance of the region. Funds earned by Council through dividends are utilised to provide enhanced services and infrastructure to the Cairns region.

Capital Works – expenditure by program

2014/15 FUNDING

PROGRAM PROJECT TOTAL $’000

REVENUE $’000

GRANT FUNDING, DEV CONT, ETC.

$’000

WASTE 921 921 - WASTEWATER 17,383 14,890 2,493 WATER 18,054 15,775 2,279 TOTAL 36,358 31,586 4,772


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Proposed Major investments

A) Water and Wastewater

Project Completion Date

2014/15 Budget

$’000

SWWTP Dewatering Sys Upgrade 30 Jun 2015 1,500

Managing Contract - Pump Stations 30 Jun 2015 3,930

Kamerunga Pressure Main Upgrade (SPS RL1 to Freshwater Ck) 31 Mar 2015 1,000

SPS RL1/BM1 to FW1 Upgrade Rising Main (Kamerunga Road Pressure Main)

30 Jun 2015 2100

Sewer Main and Manhole Refurbishment 14/15 30 Jun 2015 3,000

Northern Beaches design trunk water mains DN450 - P/Palms to Palm Cove Reservoir (PCW09503, PCW10501 and PCW09807)

31 Dec 2014 1,565

Clifton Beach - Design of 225mm Trunk Main (Evergreen St to Warren Rd) PCW09503, PCW10501 and PCW09807)

31 Dec 2014 1,403

Behana Creek to Edmonton West Pump Station - Upgrade Trunk Main Connection

30 Jun 2015 2,700

Redlynch Reservoir - Planning and Design Dedicated Inlet Main DN225 x 4,280m

30 Sept 2014 1,232

Water - Reticulation Mains 30 Jun 2015 1,920

Water Meter Replacement 30 Jun 2015 1,500

B) Resource Recovery

Project Completion Date

2014/15 Budget

$’000

MRF Surface Water Management 30 Jun 2015 200

MRF Upgrade 30 Jun 2015 325

Smithfield Transfer Station renewal of greenwaste pad / veg pad renewal

31 Mar 2015 100

Smithfield Transfer Station - renewal of metal pad /steel pad (receival area)

30 Jun 2015 100


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Outstanding and Proposed Borrowings

For the 14/15 budget financial year it is proposed that the capital works program will be funded through a combination of developer contributions and the future asset sustainability with no plans to increase the current loan balances.

Financial Targets

A) Water and Wastewater

B) Resource Recovery

Performance Measure – Budget to Actual

Target Frequency 2014/15 Budget $’000

Operating Revenue Revenue for department no more than 1% under budget.

Quarterly 113,047

Operating Expenses Expenditure for the department in the range of 0% - 5% under budget.

Quarterly 81,843

Net Operating Result Net result within 3% of budget Quarterly 31,205

Capex 90% of budget spent by year end Quarterly

Performance Measure – Budget to Actual

Target Timing 2014/15 Budget $’000

Operating Revenue Revenue for department no more than 1% under budget.

Quarterly 29,218

Operating Expenses Expenditure for the department in the range of 0% - 5% under budget.

Quarterly 23,960

Net Operating Result Net result within 3% of budget Quarterly 5,258

Capex 90% of budget spent by year end Quarterly

Operational Plan - City of Cairns · 2015. 3. 26. · Performance is reported quarterly through...

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