The standard software for monitoring andoptimizing your operational processes.

Fast, fl exible and action focused.

Operational Performance Management made easy for SAP

The challengeHeineken Netherlands management wanted their own production to be the best and most efficient in the world. To achieve this, the management went in search of a solution that would include easy access to hard to access SAP data, among other things. Every Angle proved to be the right tool.

The solutionThe data for the KPI Dashboard and a list of the main KPIs for Heineken Netherlands are visible as a “balanced score card”, because the data from SAP can now be unlocked using Every Angle.

The resultThanks to Every Angle, Heineken is now capable of finding the answer to important management questions. Furthermore, all polluted data was cleaned and SAP users became visibly more confident in SAP as an ERP system.

The challengeThe management of Sulzer Eldim wanted to reduce the scrap percentage, was focusing on improving the delivery reliability and needed a solution to reduce the number of open orders in SAP. The solutionConnecting Every Angle to SAP and SAP MII provided the management with lots of insight in the actual performance management figures of the company

The resultSulzer Eldim was able to reduce the stocks by 66 percent. The company increased the delivery reliability from 45 percent to 95 percent. Sulzer could reduce the number of open orders in SAP from 2.200 to 600.

Anton de Romijn, Strategic Supply Chain Analyst, Heineken Netherlands:

‘The successful implemen tation of

Every Angle has had many positive effects. Employees now have access to accurate data and have an up-to-date picture of the performance of HNS, which is motivating if you want to achieve good scores.’

Rene van Doorn, General Manager, Sulzer Eldim:

‘Every Angle provides people immediate feedback on their performance. So, we were able to change the operational organization in manufacturing cells and providing them with as much self autonomy as possible.’

Heineken Netherlands

Sulzer Eldim

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Foreword ContentThank you for your interest in Every Angle. This brochure will give you a concise and clear overview of what the Every Angle solution can offer you.

Managing your operational performance shouldn’t be difficult. Every Angle unlocks the data of your existing SAP system to make business analytics easy. Designed to help you improve your processes for Supply Chain, Financials and HR, it brings the accessibility of information back to the business users. Without involvement of IT, users can create any report or execute any analytic they want, fast and easy. Every Angle is an SAP-certifi ed solution, following the Rule of 3s: 3 days to implement the system, 3 minutes to defi ne your question and 3 seconds for answers.

Gartner: ‘Every Angle is a Cool Vendor’Every Angle Software Solutions, a provider of Operational Performance Management solutions, has been included in the list of ‘Cool Vendors’ in the Cool Vendors in the SAP Ecosystem, 2011 report by Gartner, Inc. Once a year, the list of Cool Vendors is published by the world’s leading analyst fi rm and consists of companies with innovative solutions to common issues taxing SAP-users.

4 Introducing the Every Angle solution

6 Heineken (Beverages): ‘Data reliability and stock management

have improved considerably’

8 Perfetti Van Melle (Food): ‘Quick overview of production orders,

outstanding deliveries and stocks’

10 Every Angle as a solution for your business

11 Every Angle as a solution for your IT environment

12 Stork (Manufacturing): ‘Greater delivery reliability results in a

20% increase in production effi ciency’

14 Sulzer Eldim (Manufacturing): ‘Everybody saw the potential. Every Angle

is saving a lot of work, especially ABAP-programming’

16 Who we are

17 BI and Every Angle

18 Every Angle on your system

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Gartner: ‘Every Angle is a Cool Vendor’Every Angle offers a powerful tool to make operational performance management easy for SAP run businesses.

Read more about the Gartner report Cool Vendors in the SAP Ecosystem on www.everyangle.com or www.gartner.com

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Managing KPIsWith the current growing need for information it is hardly surprising that more and more companies choose SAP as their ERP supplier. Already for years SAP is considered the best transaction system in the world. SAP and Every Angle, used as an Operational Performance Management system, offers an ideal combination.

Management will want to use straight-forward, reliable and flexible operational KPIs and users want to be able to create their own operational reports as soon as needed. Instead of Every Angle other systems such as Excel and Access are used for similar tasks. These are systems that do not integrate with SAP or any of the operational processes, which means it can take hours or even days to create the regularly required operational reports and overviews. The greatest risk here is when many different versions of the truth are created, this makes it extremely unsafe to take business decisions. Also, it is not always possible to sort the data into certain combinations, which is essential in order to obtain a correct insight into for example the delivery reliability, stock positions or order status (KPIs).

Every Angle is the ultimate Operational Performance Management solution that provides companies with the tools for a quick, flexible and agile response to changes and for optimizing their processes. With Every Angle you can produce useful overviews in no time, based on information from your own SAP ERP. Fred Holvast, Logistics Manager at Heineken (HNS) about his experiences with this solution: “Every Angle and the KPI Dashboard are excellent tools that give the breweries’ management more control over the performance of their supply chain.”

The world is changing rapidly, and your customers are becoming more demanding. Every Angle is the idealsolution that will give you the flexibility to respond to changes and to the changing customer demands, by presenting data quickly, clearly and comprehensibly.

In a rapidly changing world information needs to be more agile than

the business

A quicker response to changes and a better control of processes. Operational Performance Management for SAP. Every Angle is the solution.

The proof that Every Angle works We like to leave it to our customers to explain that our solution offers added value. Take a look at the videos of our customers at www.everyangle.com.

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Three days, three minutes and three secondsEvery Angle knows that speed, ease-of-use and a minimal burden on your employees are high on your list of priorities when choosing a useful software solution. Consequently, it is important for you to know that our solution is operational in just three days, that it takes only three minutes to make an Angle and no more than three seconds to get the answers you need.

3 days to implement3 minutes to define an Angle3 seconds for answers

Why Every Angle can do what other suppliers cannotEvery Angle is the only solution that is autonomously capable of fully understanding SAP data and converting it to business information that can be used immediately.

This is possible because all the ins and outs of the SAP system are built into Every Angle, including the logic that is incorporated in the ERP system. In addition to this in-depth SAP knowledge, Every Angle is also richly embedded with built-in knowledge of operational processes. This combination is the greatest strength of the solution. With this knowledge Every Angle is capable of automatically converting SAP data into useful information that is easy to use and immediately available to business users, without the need for them to understand the underlying SAP tables and logic. This makes Every Angle a unique and powerful system, allowing users to get started immediately.

The results for your organizationAfter a quick implementation with low consult­ancy costs, users can start using Every Angle immediately, with tangible results. Users will have control over their own processes and they will have more insight into the business processes. It will also make them work more efficiently. Thanks to Every Angle users can respond quicker to changes, making it easier to control on the

The solution: Every AngleThe Every Angle, out-of-the-box solution, as an Operational Performance Management system on SAP ERP, offers advantages that may seem obviously simple. Because of the speed, user-friendliness and intuitive GUI of Every Angle, it is easy for users to quickly identify the information they need. Goal-oriented KPIs can be created quickly and changed if necessary, users can drill down directly from the KPIs to the underlying detailed information so it immediately becomes clear what to aim for.

basis of KPIs. Furthermore, the quality of the SAP system is enhanced simply by the fact that it is easier to clean data and for users to work with SAP. Confidence in SAP and SAP user satisfaction both clearly increase. In many cases the implementation of Every Angle will cause the SAP consultancy and support costs to decrease.

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Heineken is one of the first companies in the world using the Every Angle Dashboard Engine within the area of Sales & Operations Planning. The KPIs of the beer brewer Heineken are presented on an easily accessible (internal) website of Heineken and consist of several stock overviews, service levels, lead times in the supply chain and measurements for forecast accuracy and bias.

The KPI Dashboard of Every Angle at Heineken Netherlands (HNS) is used in addition to the in 2007 implemented Every Angle standard Operational Performance Management add-on. Every Angle was initially used to improve data quality and reliability and quickly obtain difficult to access SAP data. A very powerful additional gain to implementing Every Angle was that it improved the sentiment and attitude towards SAP in a very short time.

Customer case study: Heineken

Users suddenly saw more clearly the benefit of the SAP system and the way it helps Heineken to execute their daily processes in an efficient way.

Management issuesEvery Angle became a powerful tool to help management and staff members to answer questions regarding overall stock levels in order to reduce working capital, measure the conformance to schedule of departures of vessels from the Port of Rotterdam and even determine the carbon footprint of HNS.

S&OP and the Every Angle KPI Dashboard EngineHeineken is one of the first companies in the world using the new Every Angle Dashboard Engine within the area of Sales & Operations Planning. The KPIs are presented on an easily accessible (internal)

‘Dashboard Engine provides Heineken

Supply Chain overviews’

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‘It’s the very first time I’ve seen an ICT project that was on time, in budget and delivered more than I expected.’

website of HNS and consist of several stock overviews, service levels, lead times in the supply chain and measurements for forecast accuracy and bias. Usually, the interpretation and analysis of this kind of data is a well known, notoriously difficult exercise, but using the new Every Angle ETL toolset, this topic is solved with a minimum of effort.

Results:

The results Heineken gained by implementing Every Angle

are very positive. The Return on Investment (ROI) of the

overall investment was achieved in a relatively short period.

The most important results are:

Improved data reliability in master data and transaction data;

Improved user acceptance and better use of the SAP system;

Stronger grip on the overall performance of the supply chain;

Lower stocks;Better, faster management information; Improved KPI measurement.

About Heineken and Heineken Netherlands Supply (HNS)

Heineken is one of the world’s greatest brewers and has a global network of distributors and 125 breweries in more than 70 countries. The principal international brand is Heineken but the Heineken Group brews and sells over 200 beers and ciders. Of the 125 million Hectolitres sold by Heineken in 2009, approximately 14 percent was produced by Heineken Netherlands Supply (HNS) in 3 breweries in the Netherlands. In the 3 breweries, more than 900 SKUs are produced on 30 packaging lines and sold to over 150 countries. The workforce of HNS consists of approximately 1,300 employees.Heineken’s Corporate Strategy is “to be a leading brewer in each of the markets in which it operates and to have the world’s most prominent brand portfolio (with Heineken as leading premium beer)”. The strategy of HNS – linked to the NV-strategy – is “to remain the sustainable, preferred supplier for our existing and future customers by providing the right product with the right quality/volume at the right time in the right place at the best price”.

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Fred Holvast, Logistics Director:“Every Angle and the KPI Dashboard helps the management of the breweries to get a better grip on the overall performance of the supply chain, which will ultimately help Heineken Netherlands to service its domestic and inter-national customers better against lower costs.”

Anton de Romijn, Strategic Supply Chain Analyst:“The successful implementation of Every Angle has had many positive effects. Staff members now have a more accurate and up to date view of the achieved performance of HNS, which has motivated them to realize good scores. I also expect that the increased understanding of the relationship between the different KPIs will lead to a continuous optimization cycle.”

An overview of the most important KPIs of Heineken Netherlands is presented as a balanced score card. In a historic overview, Heineken’s management can quickly evaluate the progress on the KPIs, compare the performance with pre-set targets, and slice & dice the data using the powerful and intuitive drill down functionality of the KPI Dashboard. The data for this S&OP Dashboard is provided by the Every Angle Dashboard Engine mainly from SAP, but also from sources in Oracle, SQL and even Excel.

The logistic objectives of HNSThe logistic objectives that follow from this integrated strategy can loosely be defined as: Doing the right things (being effective):Pre-set service and quality; Being the best in class for New Product Introductions (i.e. cost level and time to market). Doing the right things the first time right (being efficient):Being the best in class for productivity; Ensure sustained low (transfer) prices; Reduce working capital.

Netherlands

Fred Holvast, Logistics Director

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Perfetti Van Melle, a manufacturer and distributor of confectionery and chewing gum in more than 130 countries cannot imagine working without Every Angle anymore. The company sought answers to some important issues, such as ‘which deliveries are outstanding, will they be delivered on time and if not, why not?’ With Every Angle the management is now able to produce clear answers to those questions and more.

Since 1993 Perfetti Van Melle is using SAP. The decision to use SAP for logistical and financial administration was a convincing one. Since that decision, the ERP has been rolled out in many countries. As a result, the company currently

Customer case study: Perfetti Van Melle

works with ten productive SAP systems, each for a specific region or operating company.

Implementation of Every Angle Every Angle is implemented with the aim to align the operational business processes and to enable SAP users to retrieve as much information as possible from the SAP system. Perfetti Van Melle has been using Every Angle since 2003 and is very satisfied. It is primarily the SAP key users who benefit the most from the operational performance management solution provided by Every Angle. At the end of 2007, the confectionery manufacturer decided to convert the existing Benelux contract to a company-wide global contract. This enables the world wide

‘A quick overview of production orders, open orders and stock level’

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‘Which orders are open? Will they be delivered on time? If not, why not?’

use of Every Angle software. The first site outside The Netherlands that employed this software was Perfetti Van Melle USA.

Results:Cleaner master data;Quicker action on the basis of faster and more transparent reports; Quicker flagging­up of potential unsaleables, such as products with a best­before­date and packaging

materials without dependent need;

Improved reporting on the status of sales orders;Improved insight into purchasing packages and distribution across suppliers;SAP users have gained more understanding of their

role in the business process;Thanks to Every Angle, users have a better

understanding of the entire business process.

Perfetti Van Melle is a manufacturer and distributor of confectionery and chewing gum, operating in more than 130 countries. With the take-over of the Spanish company Chupa Chups in July 2006, Perfetti Van Melle consolidated its position as the world’s third largest confectionery company. Many of its brands are household names, such as Mentos, Frisk, Fruittella, Alpenliebe, Golia, Happydent, Vivident, Big Babol, Air Heads, Chupa Chups and Smint. Perfetti Van Melle currently employs some 17,000 people in over 35 countries world-wide. The company has a presence in Asia, Europe, the Middle-East, Africa and North and South America, and sells its products in more than 150 countries across the world. In 2008, the company’s net turnover was €1,972 million.

Management issuesWith Every Angle Perfetti Van Melle Benelux the management found answers to a number of pressing issues. Those management issues were the following:Which orders are open? Will they be delivered on time? If not, why not?What is the status of our stock? Have we got enough or rather too much? If we have got too much, how can we stop it getting worse?Is it possible to cancel purchase orders or manufacturing orders?

Examples of how Every Angle is being usedReporting on service levels; Identifying and cleaning corruption and inconsistencies in master and transaction data;Monitoring supplier lists and information records for completeness and accuracy;Uncovering backlogs and imminent backlogs for each customer based on open order lists;Analyzing stocks of both the finished product and packaging materials with regard to unsalables, slow-movers, best-before-date lists, number of weeks in stock and blocked stocks;Inventory of production differences between planned and produced.

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Jan-Willem van der Meere, Regional IT Manager for the region North-west Europe and North America:“For us, Every Angle is a powerful tool that provides us with a better insight into our processes and how those processes interrelate. Our users couldn’t imagine working without Every Angle anymore and from an IT perspective I can only say that Every Angle requires hardly any maintenance.”

Erik Brouwer, Director of Supply Chain Management in North-western Europe“Every Angle is a nice tool to make sure that people don’t only hear weekly what their performance was, but also have the tool to monitor their performance on a daily basis.”

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Implementing Every Angle in your operational process will guarantee the best results for the operational side of your business. There are numerous applications and benefits of our Operational Performance Management solutions for SAP, however, we have made a selection of the most important and striking results. What makes Every Angle so unique is the fact that the results are immediately visible, virtually on the day of the implementation.

Results for the business

Improved service levelsEvery Angle lets you see what bottlenecks there are in the supply chain and which bottlenecks might well develop, what causes them and what impact they will have on the client service level. Armed with this information, you can take action quickly and effectively.Time savingsYou can create overviews and analyses fast and easily, with all the SAP ERP data at your fingertips, without it taking up much time.More efficient supply chainEvery Angle provides clear insight into business processes. It identifies which processes require your urgent attention to increase efficiency in the supply chain.

Fred Holvast, Logistics Manager, Heineken “Every Angle and the KPI Dashboard help the breweries’ management to gain more control over the performance of the total supply chain. In the end this will help Heineken Netherlands to improve its service to customers at a lower cost.”

Han van Manen, Stock Manager,Struyk Verwo Infra“One concrete result of Every Angle was that we were able to reduce our obsolete stock over the past 18 months from 3.5 to almost 1.5 million EUR.”

Business results

Improved service levels;Time savings;More efficient supply chain;Faster results;Decreasing costs of logistics and stocks;Lead time and risk reduction.

With Every Angle, your staff can focus fully on

solving operational problems. This way you can use

their knowledge, intelligence and time to keep ahead

of the competition.

Fast resultsEvery Angle is live within two days and can be used after a three-day live training geared towards the individual.Decreasing costs of logistics and stocks Through insight into stocks, especially those stocks for which there is no demand and stocks of discontinued materials, you can decrease the costs of logistics and stocks.Lead time and risk reductionWith Every Angle, you can analyze the lead times and risks in all your operational processes. You do not need an in-depth knowledge of SAP for this.

Guaranteed resultsfor your business

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Implementing Every Angle in your operational process will guarantee the best results for the IT side of your business. There are numerous applications and benefits of our Operational Performance Management solutions for SAP, however, we have made a selection of the most important and striking results. You can find the selection of IT results on this page. What makes Every Angle so unique is the fact that the results are immediately visible, virtually on the day of the implementation.

Results for IT

Improved provision of information with SAP BI Most Every Angle customers use an SAP BI system for management information and Every Angle for current and near-term information. By combining both systems all your users are fully provided for.Improvement of SAP user satisfactionSAP users appreciate the ERP system much more if they can use Every Angle in addition to SAP.Reduction of IT costsEvery Angle is a standard solution that eliminates and replaces a great deal of customized solutions in your SAP system. With this the need for ABAP customization and BI development decreases sharply. In addition, the upgrade and implementation costs are low and the software requires little support and maintenance.Up and running in one weekEvery Angle is technically installed and fully operational within two days. Descriptions and control settings from your SAP customizing are automatically copied to Every Angle.

Joe Thaninayagam, CIO, Coats“Every Angle is a system that I introduced to our organization. All our users are immensely happy with it.”

IT results

Improved provision of information with SAP BI;

Improvement of SAP user satisfaction;Reduction of IT costs;Up and running in one week;Better data quality;Standardized and manageable control information.

Linking Every Angle to SAP is very easy because

Every Angle is a standard, SAP certified add­on.

Our add­on works for all SAP releases from SAP R/3

4.0B up to and including the latest version.

Managing the solution is as simple as the

implementation.

Guaranteed resultsfor your IT environment

Better data qualityWith Every Angle, the quality of your SAP ERP master data and transaction data become transparent. You can set up lists to support data cleaning and checking tools without effort, which enables you to increase data quality.Standardized and manageable control informationEvery Angle standardizes a large number of operational reports and analyses. The results are: a better quality of control information, an increased SAP user satisfaction and at the same time, an IT environment that is easier to manage.

Johan Neuteboom, Project Manager, DSM“Unlike normal IT projects, in which change management is one of the most importantcomponents, in the case of Every Angle the driving force behind it all came from the users. They were enthusiastic and wanted to start using it. So the change management effort in an Every Angle project is absolutely zero.”

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Stork Food Systems is a developer and manufacturer of industrial systems and installations used in processing of poultry and liquid foods. Thanks to Every Angle, it successfully achieved a substantial increase in supply reliability amongst its suppliers, withIn six months. The improved reliability had a significant impact on the plant’s production efficiency, which has increased by 20 percent. The delivery reliability of these suppliers needed to be boosted as Stork Food Systems was in danger of having its growth curtailed. For quite some years now, the Boxmeer branch has been using SAP ERP system for their goods flow control. They intend to roll out this system to four other branches, with support from the Every Angle system.

Implementation of Every AngleSince the summer of 2008 Stork Food Systems has used Every Angle to address important issues. Since the system’s implementation, Every Angle also ensures that Stork has greater control of the delivery

Customer case study: Stork Food Systems

and scheduling of components for assembly. Stork opted for a company-wide contract, as part of which 15 power users create ‘Angles’ for a large number of regular users. The system landscape consists of three Every Angle servers: one for production, one for development and QA and one to support the roll-out of SAP. Every Angle has been implemented for the improvement of data reliability in the SAP system, the management of suppliers and the detection and analysis of bottlenecks in the flow of goods.

Management issuesWith Every Angle the management team of Stork Food Systems sought answers to a number of pressing issues. Those management issues were:What parts are missing from production at this moment and also most probably in the short term?What is the status of the ‘show­stoppers’ in the supply chain and where do we need to intervene?Which suppliers are responsible for most show-stoppers?

‘Greater delivery reliability results in a 20 percent increase in production efficiency’

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‘What is the status of the show-stoppers in the supply chain and where do we need to take action?’

To what extent are we the cause of our suppliers’ unsatisfactory supply performance due to erratic orders and overloading?How can we increase our planning time span to enable us to provide our most important suppliers with a more regular ordering pattern and thus prevent them from becoming overrun?How reliable is the master data (of materials, customers, suppliers, prices, parts lists, information records etc.) in our SAP system and how can we increase the reliability?Is the follow­up procedure of the process and order flow sufficiently and accurately updated in the SAP system so that it allows us to take full advantage of the added value the system offers?

Examples of how Every Angle is being usedOverviews of the expected overload to suppliersThis is not only caused by the build-up of purchase orders, but also because of order request and plan orders, combined with master data concerning the procurement method. This means Every Angle can provide an overview over a more prolonged period to facilitate a timely response. Assessment of the suppliers’ service levelsIn specific cases it is necessary to take into account the longer transport times for items that are ordered in low-wage countries. Often a supplier cannot be held responsible for delays in the transport over sea. Prioritizing in the event of problems with suppliersIf because of capacity bottlenecks a supplier is forced to choose between different orders, it is important to make a quick decision about which components have the highest priority. It is necessary to take into account the current stock situation and assembly schedule.Finding inconsistencies, gaps or errors in the master dataExamples could include terms of delivery, delivery times, material groups and statuses.Analyzing stock surpluses and shortages

Results:

In a six­month period, Stork Food Systems has managed

to significantly improve the delivery reliability of suppliers. This had a tremendous impact on the plant’s

production efficiency, which has increased by 20 percent. The reliability of data in the SAP system has increased

and bottlenecks have been eradicated from the

production system.

Stork Food Systems develops, manufactures and maintains industrial systems and installations for processing poultry, (red) meat and (liquid) foods. Stork PMT (Poultry processing Machinery and Technology) in Boxmeer is a subsidiary of Stork Food Systems. In Boxmeer they produce among other things poultry slaughter lines. These are complex, customer specific products that require a network of suppliers. For quite some years the Boxmeer branch has been using the SAP ERP system for their goods flow control and they intend to roll out this system to four other branches, with support from the Every Angle system.

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Frans Faber, Supply Chain Manager:“Every Angle is an important ‘enabler’ of logistics improvements. Every Angle has provided us with a far better overview of the inter-relationship between production and components, which has enabled us to plan more efficiently. This has resulted in a huge efficiency improvement for Stork Food Systems.”

Roy Coenders, Competence Center SAP:“Simple ad-hoc reports are created directly by the end users with help of Every Angle. This saves the SAP Competence Center a lot of work creating customized reports and downloads from SAP.”

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Sulzer Eldim is a high tech manufacturer focusing on precision machine services and complete manufac­turing of gas turbine and aero engines components. Sulzer Eldim is using Every Angle in the ‘Next Step in a Cell Concept’. Within this concept Sulzer is focusing on the different cells and levels in the company, by using a financial dashboard that is supported by Every Angle.

Sulzer Eldim has developed a very unique approach of its own supply chain. Truus Zorg, Manager Information Systems (IS): “Business is leading in everything we do. As an IS Manager, to me ICT is much more than only technical things. ICT is there to facilitate the business. Processes, business integration and the information stream are much more important and require insight in business from the ‘new type’ of ICT people. The title Information Systems Manager represents this, I strongly believe that only this type of managers will survive the future. It is time for change.”

Customer case study: Sulzer Eldim

Use of Every AngleIn 2004 Every Angle was implemented at Sulzer Eldim, and in the very beginning it was used by only three people, from logistics to purchasing and sales. At Sulzer Every Angle was mainly used for cleaning data pollution and making queries. From 2006 on this changed. Zorg asked Every Angle to show what the solution was capable of from a logistics point of view. The demo given by one of the Every Angle directors made many people within Sulzer enthusiastic about the possibilities of the solution. “Not being able to use Every Angle would be a disaster for Sulzer. Users are so happy, they say they hardly need SAP queries anymore.”

“This is what we want and need”, were the words from the operations manager and the business analyst at Sulzer Eldim, says IS Manager Zorg. “Normally it’s the business people that ask for tools like Every Angle, but this time everybody saw the potential. It was saving a lot of work, especially ABAP- programming.” Previously Sulzer hired ABAP-consul-tants, now the Every Angle users at the company can make those queries themselves within five minutes.

‘Increased delivery reliability

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‘This is what we want and need’

Results:

Sulzer was able to reduce the stocks by 66 percent; The company increased the delivery reliability from 45 percent to 95 percent; Sulzer reduced the number of open orders in SAP from 2200 to 600; Sulzer won the Business Process Improvement Award, a prize initiated by Every Angle. The winner was selected by Every Angle customers.

Sulzer Eldim specializes in the non-conventional machining and manufacture of gas turbine components - in particular blades, vanes, turbine seals, turbine compressor stator vanes & stator vane assemblies, inserts and fuel nozzle guides. Founded in 1970, Eldim was the first Dutch company, and one of the first in Europe, to apply advanced machining tech-nologies in the gas turbine field. One of Eldim’s core activities is the machining of cooling holes in turbine components, by means of spark erosion (EDM), electro-chemical drilling (ECD) and laser drilling. These methods of machining allow Eldim to meet the critical tolerances and the high standards required by the gas turbine industry. The complex specific products require a software solution that’s delivering operational business intelligence to production employees and the management. It was the combination of SAP MII and Every Angle.

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Rene van Doorn, General Manager Sulzer:“Every Angle provides people immediate feedback on their performance. So, we were able to change the operational organization in manufacturing cells and providing them with as much self autonomy as possible.”

Truus Zorg, IS Manager Sulzer:“The way we are using Every Angle at Sulzer Eldim is of added value. IT persons like me are not bothered with boring queries and writing ABAPs, we can spend our time on improving the processes.”

Management issuesThe management of Sulzer Eldim was able to answer several questions by using Every Angle as an operational tool. How can we reduce the scrap percentage?We know our delivery reliability needs to be improved. What’s the actual percentage and what should be done to improve this?How can we reduce the number of open orders in SAP?Which part of the actual stock can be reduced without decreasing the service level to our customers?How can we improve the self autonomy of our employees?

Cell SummaryProbably the most important role of Every Angle is to feed the Cell Summary and prevent data pollution. This Cell Summary is being used at different levels in the organization of Sulzer, assuring the management that everybody is using the same information available. As a result of the Cell Summary Sulzer Eldim is able to quick and efficient collect financial data and present the data from different SAP modules on one piece of paper for each cell. It’s not only the monthly costs that are presented, but also data about registered hours and KPIs, so Sulzer is able to visualize trends.

Examples of how Every Angle is being usedSulzer Eldim is using Every Angle for its operational performance;Sulzer Eldim is using Every Angle for reacting directly on events in production;Sulzer Eldim has changed from reactive to preventive data management;The combination of SAP Manufacturing Integration and Intelligence (MII) and Every Angle made it possible to extract the right reports out of the available solutions at Sulzer;The company needed this information to create the ‘Cell Summary’, a change in production and a way to provide employees with clear information about the their jobs;Every Angle is, together with SAP MII, feeding the dashboard. The dashboard shows exactly what’s going well in production and what’s not.

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Who we are Every Angle is an internationally operating and fast growing software company with its headquarters in Gouda, the Netherlands and with offices in Belgium, Germany and the United States. Every Angle was launched in 1996 with the development of an operational decision­supporting IT system that is deployed as a standard add­on to an SAP ERP system. Since 1996 we have invested more than one hundred manpower years in the development of the solution.

Our Goal Every Angle supports organizations in gaining operational control and achieves this goal by developing and offering innovative software in combination with giving advice and support. This is done on the basis of a high level of knowledge of business processes as well as SAP. With operational control, Every Angle hands its customers the tools to achieve their business objectives more efficiently and more successfully. This enables them to create a structural advantage in the market.

Company profileOur customers perceive us as a customer-focused, flexible partner with a high level of knowledge of business processes and SAP. And when we talk about our customers, we mean companies and organizations that employ from ten to many thousands of people. Our organization focuses mainly on software development and customer support.

Our customers worldwideEvery Angle customers can be found in a wide variety of sectors. Our customer base includes both successful medium-sized organizations and leading multinationals. Every Angle is used in 30 countries worldwide.

North America 20%

Geographic spread of Every Angle users. Visit our website to find out which customers are using our software in which countries. www.everyangle.com

Asia 10%rest of EU

40%

Holland 30%

16

Requirements

Comments

– – – + + – – + –

– + – + – + + – –

+ – + + – – + – + – –

+ + + + – + – – – –

– + + + + + + + + +

BI and Every AngleThere is a world of difference between Every Angle’s Operational Performance Management solution and BI. However, organizations that do not know Every Angle regularly ask us: “We are already working with SAP BI (BW), do we still need Every Angle?”The answer our customers give to this is “Yes”, and we fully agree.

Every Angle and SAP BI (BW) complement each other. SAP BI is very good at creating management reports on low-detail historical data, Every Angle’s great strength lies in creating highly-detailed operational overviews and analyses from current data. That is why we call it Operational Performance Management. More and more companies therefore choose to use Every Angle combined with SAP BI. Each information requirement is assessed to see which system is best suited. This will save you a lot of time and money.

Existing IT solutions for operational controlFor advanced analyses with a high level of detail based on current data, and for operational overviews, you depend on the IT possibilities. You need to retrieve the data from the SAP ERP system, make it understand -able and put it in the right context. Subsequently, the data needs to be available in a fl exible way, so you can use it intuitively. The solutions that are currently used to this end are listed in the table below, and they are tested on the basis of a number of requirements.

Built-in process and supply chain analysis

Requirements

Comments

++ +– –

+ –– –+ –

+ ++ +–

+ +– –

– + –+ +

Requirements

IT so

lutio

ns fo

r op

erat

iona

l con

trol

Comments

Standard SAP ERP lists

– – – + + – – + – • Limited options & functionality• Not fl exible

ABAP and custom queries

– + – + – + + – – • Maintenance-intensive• Infl uences SAP system performance

Custom made applications

+ – + + – – + – + – – • Maintenance-intensive• Requires advanced knowledge

(SAP) BI + + + + – + – – – – • Suitable for fi nancial reports • Less suitable for operational reports

Every Angle + +* + + + + + + + + + • Out-of-the-box standard software• Contains built-in intelligence geared towards

operational performance management

Assessment of present IT solutions for operational control*) Every Angle can be used as ‘content provider’ of Business Objects or as a Rapid Prototyping Tool. The combination of speed and fl exibility that Every Angle offers for generating content, in combination with the display options of Business Objects, has proved to be very powerful in many of our projects.

Can be used as standardised management reports

Implementation and maintenance (time and costs)

Analysis at the transaction level (individual order, position and material)

Matches user specifi c needs

Flexibility for end users

Integrated process and supply chain analysis

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Phase B: Every Angle live on your own SAP ERP systemAfter the preparation, you want to see Every Angle in action on your own SAP ERP system.There are several possible scenarios, depending on the objective of this phase:• Proof­of­concept: You can see the software work with your own data;• Quick scan: You will see an analysis of your own processes;• Pilot implementation: You can experience what it is like to be a key user working with Every Angle.

Phase A: PreparationEach Every Angle implementation begins with thorough preparation.

Every Angle on your systemBy connecting Every Angle to your own SAP ERP database, you’ll see the system’s advantages in your day­to­day work. The technical installation will take two days at most. Subsequently, Every Angle will run in a pilot environment on your own system (phase B) and then the implementation and roll­out take place (phase C).

Embedding and organizational roll-out

Preparation Proof-of-concept

Quick Scan

Pilot implementation

Key user implementation

Inst

alla

tion

2-4 weeks 2d 3 months 3 months continuous

Phase A Phase B Phase C

Phase Lead time Activities

Preparation 2-4 weeks During the preparation the consultant works together with the customer to ensure that the project will be successful. The preparation phase consists of:• Drafting a project plan (objective, parties involved and responsibilities);• Availability of required resources (management, IT and key users);• Availability of hardware (suitable Windows server).

Phase Lead time Activities

Installation 2 days The Every Angle software is installed on the Windows server and linked to your SAP ERP system (DEV => QAS => PRD). The installation is completed with a technical and functional acceptance test.

Phasing of Every Angle implementation

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Proof-of-concept

2-3 weeks During the proof-of-concept phase, Every Angle is demonstrated live using your own SAP ERP data, so that you can assess the deployability and applicability yourself.This will demonstrate that:• Every Angle is live within two days with all standard functionality;• Every Angle is fully and automatically confi gured on the basis of

the SAP customization;• Adding customized fi elds and tables is easy to achieve.

Quick scan 4-6 weeks During the Quick Scan Every Angle looks at:• Data quality (master data and orders);• Service levels of suppliers, production locations and customers;• Stocks (surpluses/shortages);• Bottlenecks (backlogs and planning problems).The results are discussed with experts in your organization and presented to the management.

Pilot implementation

3 months During a pilot implementation, an organization is given the opportunity to work with the Every Angle software. A group of users will be trained and supervised. During the fi nal assessment, the users will present the results and their experiences to the management.

Phase C: Every Angle implementation within your organizationAfter you have seen and used Every Angle on your SAP system, you can start using Every Angle operationally, integrating it into your organization.

Phase Lead time Activities

Key user implemen tation

2-4 months During the key user implementation, 5 to 15 employees will be trained to become key users. Every Angle will be deployable immediately for a great variety of applications, so there will be immediate results.At the end of this phase, you and the consultant create a plan for Every Angle’s roll-out in order to ensure a smooth integration it into your organization.

Embedding and organizational roll-out

Continuous During this phase, Every Angle is integrated into the daily operations. This involves validating angles and including them in work instructions. Every Angle is deployed as a standard IT solution in your organization and is available to all employees for executing angles for their day-to-day work.

Phase Lead time Activities

19

Every Angle The Netherlands (HQ)Kampenringweg 45C2803 PE GoudaThe Netherlands

Tel: +31 182 577 744 Fax: +31 182 577 740info@everyangle.comwww.everyangle.com Every Angle office at SAP NetherlandsPartnerpoort 26Amerikastraat 105232 BE s-HertogenboschThe Netherlands

Every Angle GermanySiemensstraße 31D-47533 KleveGermany

Tel: +49 173 59 666 90 r.pistorius@everyangle.comwww.everyangle.com

Every Angle BelgiumLuikersteenweg 4313920 LommelBelgium

Tel: +32 489 106 054 Fax: +32 116 486 47info.be@everyangle.comwww.everyangle.com

Every Angle USA1727-8A Sardis RoadSuite 251Charlotte NC 28270USA

Tel: +1 704 905-0536scottclifton@everyangleus.comwww.everyangle.com

VAN EYLE & RUYGERS SCHWARTZ

Netherlands

_logo's klanten EA 24.indd 1 30-05-11 10:30:27

Service levelData qualityQuality / ROI SAP implementation

Costs of logistics and stocks

Lead times

EA live 1       2       3       4       5       6 Months

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