Iowa Department of Education 2006 Iowa’s Consultative Model for Collaborative Service Provision.
OPERATIONAL MANUAL FOR COLLABORATIVE PROVISION … of Leisure Tourism/Masters... · OPERATIONAL...
Transcript of OPERATIONAL MANUAL FOR COLLABORATIVE PROVISION … of Leisure Tourism/Masters... · OPERATIONAL...
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 1 of 40 Date last updated:
OPERATIONAL MANUAL FOR COLLABORATIVE PROVISION
Name of partner organisation: Stenden University of Applied Sciences
Programme Title(s): MSc in International Hospitality and Service Management MSc in International Leisure and Tourism Studies
UoD College and Department: Business – Hotel, Resort and Spa Management
Brief description of the nature of the collaboration: Dual Awards
Date of last Partnership Review (where relevant): TBA
All policies can be viewed on the University’s website. Please refer to the following for this information: 3Rs: www.derby.ac.uk/academic-regulations Quality Handbooks: www.derby.ac.uk/lei/quality/quality-management-procedures
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 2 of 40 Date last updated:
Contents
OPERATIONAL MANUAL FOR COLLABORATIVE PROVISION ........................................................................................................................................................ 1
SECTION 1: PARTNER AND UNIVERSITY CONTACT INFORMATION ................................................................................................................................................................. 4
1.1 PARTNER ADDRESS AND DELIVERY LOCATION(S) .................................................................................................................................................................................................... 4 1.2 PARTNER AND UNIVERSITY CONTACTS ................................................................................................................................................................................................................. 5
SECTION 2: PROGRAMME INFORMATION ..................................................................................................................................................................................................... 8
2.1 PROGRAMME TITLE(S) AND NAMED AWARDS ....................................................................................................................................................................................................... 8 2.2 REGULATORY INFORMATION .............................................................................................................................................................................................................................. 8 2.3 PROGRAMME STRUCTURE ................................................................................................................................................................................................................................. 8 2.4 MODE AND NORMAL DURATION OF STUDY .......................................................................................................................................................................................................... 8 2.5 PLACEMENT INFORMATION ................................................................................................................................................................................................................................ 9 2.6 PERSONAL DEVELOPMENT PLANNING .................................................................................................................................................................................................................. 9 2.7 ENTRY REQUIREMENTS INCLUDING THOSE RELATED TO ENGLISH LANGUAGE ABILITY ...................................................................................................................................................... 9 2.8 LEARNING AND TEACHING STRATEGY ................................................................................................................................................................................................................. 10 2.9 DELIVERY ARRANGEMENTS AT THE PARTNER ........................................................................................................................................................................................................ 10 2.10 LANGUAGE OF DELIVERY AND ASSESSMENT ..................................................................................................................................................................................................... 11 2.11 TRANSLATION ARRANGEMENTS ................................................................................................................................................................................................................... 11 2.12 EXTERNAL EXAMINERS AND EXTERNAL MODERATORS ...................................................................................................................................................................................... 12 2.13 PROFESSIONAL BODY ACCREDITATION ........................................................................................................................................................................................................... 12 2.14 ESTIMATED STUDENT NUMBERS ................................................................................................................................................................................................................... 12 2.15 CONTRACT ............................................................................................................................................................................................................................................... 12
SECTION 3: RESPONSIBILITIES ...................................................................................................................................................................................................................... 13
3.1 MARKETING.................................................................................................................................................................................................................................................. 13 3.2 RECRUITMENT ............................................................................................................................................................................................................................................... 14 3.3 ADMISSIONS ................................................................................................................................................................................................................................................. 14 3.4 ENROLMENT ................................................................................................................................................................................................................................................. 16 3.5 PARTNER INVOICING ....................................................................................................................................................................................................................................... 16
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 3 of 40 Date last updated:
3.6 STUDENT INFORMATION ................................................................................................................................................................................................................................. 17 3.7 STUDENT INDUCTION ...................................................................................................................................................................................................................................... 17 3.8 RESOURCES .................................................................................................................................................................................................................................................. 18 3.9 ASSESSMENT ................................................................................................................................................................................................................................................. 18 3.10 ASSESSMENT BOARDS ................................................................................................................................................................................................................................ 20 3.11 EXTERNAL EXAMINERS ............................................................................................................................................................................................................................... 21 3.12 PROGRAMME COMMITTEE .......................................................................................................................................................................................................................... 21 3.13 STUDENT FEEDBACK .................................................................................................................................................................................................................................. 22 3.14 LIAISON ................................................................................................................................................................................................................................................... 22 3.15 ANNUAL MONITORING .............................................................................................................................................................................................................................. 23 3.16 STUDENT GUIDANCE AND SUPPORT .............................................................................................................................................................................................................. 24 3.17 STAFFING AND STAFF DEVELOPMENT ............................................................................................................................................................................................................ 25 3.18 AWARDS ................................................................................................................................................................................................................................................. 26
SECTION 4: OPERATIONAL CALENDAR .......................................................................................................................................................................................................... 27
SECTION 5: ADDITIONAL INFORMATION ...................................................................................................................................................................................................... 29
APPENDIX A: FULL LIST OF STAFF WITH CONTACT DETAILS ......................................................................................................................................................................... 30
APPENDIX B: GUIDANCE NOTES .................................................................................................................................................................................................................. 39
APPENDIX C: HISTORY OF UPDATES TO OPERATIONAL MANUAL ................................................................................................................................................................ 40
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 4 of 40 Date last updated:
SECTION 1: PARTNER AND UNIVERSITY CONTACT INFORMATION
1.1 Partner Address and Delivery Location(s) Click for Guidance
Name of partner: Address: Telephone No: Website address:
Stenden University of Applied Sciences
Leeuwarden Rengerslaan 8 8917 DD
+31 58 244 11 00 http://www.stenden.com
Address of delivery location(s): (if different from address above, e.g. Learning Centres)
Address: Programme(s) Delivered at this address:
Telephone No:
As above MSc in International Hospitality and Service Management MSc in International Leisure and Tourism Studies
Address: Programme(s) Delivered at this address:
Telephone No:
As above
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 5 of 40 Date last updated:
1.2 Partner and University Contacts Refer to Appendix A for contact details Programme Leadership Staff Programme Title Programme Co-ordinator name
(partner) Programme Leader name (UoD) Project Manager name (UoD)
MSc in International Hospitality and Service Management
Sjoerd Gehrels Eleni Michoupoulou Pascal Mandelartz
MSc in International Leisure and Tourism Studies
Hanny Kadijk Iride Azara Pascal Mandelartz
(please add rows as necessary) Modules and Module Tutors Programme Title Module Code and Title Module Tutor/Leader1
name (partner): Module Leader name (UoD):
MSc in International Hospitality and Service Management
Principles of Hospitality and Service Management
Conrad Lashley MC Klaes Eringa
MSc in International Hospitality and Service Management
Research 1: Defining a Contemporary Topic Pascal Mandelartz
MSc in International Hospitality and Service Management
Service Performance Improvement Frans Swint MC Ran Zhang
MSc in International Hospitality and Service Management
Sustainable Value Creation in the Hospitality Industry
Elena Cavagnaro MC
MSc in International Hospitality and Service Management
Research 2: Thesis Proposal Eleni Michoupoulou
MSc in International Hospitality and Service Management
Strategic Human Resource Management Tjeerd Zandberg MC Bill Rowson
MSc in International Hospitality and Service Management
Financial Decision Making Radu Mihailescu MC Michael Chibili
MSc in International Hospitality and Service Management
Research 3: Data Collection Iride Azara
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 6 of 40 Date last updated:
Programme Title Module Code and Title Module Tutor/Leader1 name (partner):
Module Leader name (UoD):
MSc in International Hospitality and Service Management
AIHR Projects Conrad Lashley MC Sjoerd Gehrels MC Elena Cavagnaro MC
MSc in International Hospitality and Service Management
Managing Events Organisations Martin Groters Theo de Jong Amber Herrewijn
MSc in International Hospitality and Service Management
Entrepreneurship and Innovation Sjoerd Gehrels MC Craig Thompson
MSc in International Hospitality and Service Management
Research 4: Analysis and writing Sjoerd Gehrels MC Hanny Kadijk MC
Dr Eleni Michoupoulou
MSc in International Hospitality and Service Management
Critical Issues in Hospitality and Tourism Tim Heap
MSc in International Hospitality and Service Management
Team Building in Action
Pascal Mandelartz
Programme Title Module Code and Title Module Tutor/Leader1
name (partner): Module Leader name (UoD):
MSc in International Leisure and Tourism Studies
Theoretical Perspectives on Leisure and Tourism
Alexander Grit Akke Folmer
MSc in International Leisure and Tourism Studies
Research 1: Defining a Contemporary Topic Pascal Mandelartz
MSc in International Leisure and Tourism Studies
Quality of Leisure and Tourism Hanny Kadijk Victoria Naisola Ruiter
MSc in International Leisure and Tourism Studies
Research 2: Thesis Proposal Dr Eleni Michoupoulou
MSc in International Leisure and Tourism Studies
Policy and Planning & the Future of L&T Stefan Hartman Jörg Wenzel
MSc in International Leisure and Tourism Studies
Research 3: Data Collection Dr Iride Azara
MSc in International Leisure and Tourism Studies
Managing Events Organisations Martin Groters Theo de Jong Amber Herrewijn
MSc in International Leisure and Tourism Studies
Research 4: Analysis and writing Sjoerd Gehrels MC Hanny Kadijk MC
Dr Eleni Michoupoulou
MSc in International Leisure and Tourism Studies
Entrepreneurship and Innovation Sjoerd Gehrels MC Craig Thompson
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 7 of 40 Date last updated:
MSc in International Leisure and Tourism Studies
ETFI Projects Hanny Kadijk MC
MSc in International Leisure and Tourism Studies
Critical Issues in Hospitality and Tourism Tim Heap
MSc in International Leisure and Tourism Studies
Team Building in Action Pascal Mandelartz
Other Contacts (Partner and UoD key contacts – support, managerial or non-teaching)
Programme Title Name: Title / Department: MSc in International Hospitality and Service Management
Alie Mud Subject Librarian
MSc in International Leisure and Tourism Studies
Jellie Visser Subject Librarian
MSc in International Hospitality and Service Management / MSc in International Leisure and Tourism Studies
Joop Dijkstra Student Support Manager (coordinator ESR – International Information & Registration Centre)
Programme Title Name: Title / Department: MSc in International Hospitality and Service Management
Regina van der Meer Programme Administrator
MSc in International Leisure and Tourism Studies
Gineke Onclin Programme Administrator
MSc in International Hospitality and Service Management / MSc in International Leisure and Tourism Studies
Karen Falkener Collaborative Partnerships Administrator
(please add rows as necessary)
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 8 of 40 Date last updated:
SECTION 2: PROGRAMME INFORMATION Click for Guidance
2.1 Programme Title(s) and Named Awards Title of programme(s) Named Awards
(Indicate all relevant awards including interim awards)
MSc in International Hospitality and Service Management Master of Science in International Hospitality and Service Management
MSc in International Leisure and Tourism Studies Master of Science in International Leisure and Tourism Studies
2.2 Regulatory Information Credit Framework Click for Guidance
UoD: No
The credit framework is dependent on the location of delivery.
Regulations (including those relating to appeals and academic offences) Click for Guidance
UoD: No
The credit framework is dependent on the location of delivery.
Complaints Procedures Click for Guidance
Partner: Yes
UoD: Yes
Each institution will use their own complaints procedure for the modules they deliver
2.3 Programme Structure
The programme structure is identical to that delivered at Derby: Click for Guidance
Programme Title Yes / No If ‘no’ refer to programme specification as delivered by partner
MSc in International Hospitality and Service Management
Not delivered at Derby
MSc in International Leisure and Tourism Studies Not delivered at Derby
2.4 Mode and Normal Duration of Study
Programme Title F/T or P/T Normal Duration Additional Information
MSc in International Hospitality and Service Management
FT & PT 14 months or 28 months
MSc in International Leisure and Tourism Studies FT 14 months
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 9 of 40 Date last updated:
2.5 Placement Information
Placement included: Click for Guidance
Programme Title Yes / No / Optional
Detail
MSc in International Hospitality and Service Management
Optional Post-programme placement
MSc in International Leisure and Tourism Studies No
2.6 Personal Development Planning
Indicate the arrangements for Personal Development Planning (if different from that indicated in the Programme Specification):
Programme Title Details
MSc in International Hospitality and Service Management
As identified in specification
MSc in International Leisure and Tourism Studies As identified in specification
2.7 Entry requirements including those related to English language ability (if different from that indicated in the Programme Specification): Click for Guidance
Programme Title Details
MSc in International Hospitality and Service Management
As identified in specification
MSc in International Leisure and Tourism Studies As identified in specification
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 10 of 40 Date last updated:
2.8 Learning and Teaching Strategy Click for Guidance
Programme Title Identical to that outlined in the Programme Validation Document: Yes / No
If ‘no’ indicate precisely how it differs e.g. different delivery mode; uses trimesters rather than semester; part time as opposed to full times or vice versa etc.
MSc in International Hospitality and Service Management
Yes
MSc in International Leisure and Tourism Studies Yes
2.9 Delivery arrangements at the partner Click for Guidance
Programme Title Programme delivered by: Partner only / Partner and University (please indicate as appropriate)
Where the programme is delivered jointly, indicate which modules are delivered by UoD staff and which by the partner:
MSc in International Hospitality and Service Management
Partner and University Research 1: Defining a Contemporary Topic, Research 2: Thesis Proposal, Research 3: Data Collection, These modules are delivered as a block study week at SUAS in the Netherlands by UoD. Contemporary Issues Team Building in Action These modules are delivered during the two week study visit to the UK by UoD. All remaining modules are delivered by SUAS at their campus in the Netherlands.
MSc in International Leisure and Tourism Studies Partner and University
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 11 of 40 Date last updated:
2.10 Language of delivery and assessment Click for Guidance
Where delivery and assessment is in a language other than English, state the language used and indicate what proportion of the programme is delivered and assessed in this language (note: it is essential that information is accurate as it will be used to prepare the Diploma Supplements and Transcripts):
Language(s) of delivery and assessment:
English
Proportion of delivery and assessment in this/these language(s):
100%
2.11 Translation Arrangements
Indicate precisely the arrangements for translation of the following documentation (including the names of University staff responsible for translation and/or the names of the relevant translation organisations to be used for this purpose)
Documentation UoD staff translator External translator
Marketing information (including awards ceremony publications and web site information)
Application/enrolment forms
APL applications
Programme Handbook
Programme teaching, learning and assessment materials
Module Handbooks
3Rs
Student assessed work (including verbal presentations and viva voce examinations)
Other documentation – please indicate where appropriate
Indicate who is responsible for the cost of translations:
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 12 of 40 Date last updated:
2.12 External Examiners and External Moderators Click for Guidance
Programme Title Name: Date of appointment: Date appointment expires:
MSc in International Hospitality and Service Management
TBC September 2015 July 2018
MSc in International Leisure and Tourism Studies
TBC September 2015 July 2018
Identify the nature and frequency of External Examiner Visits to the partner organisation. Click for Guidance
The external examiner will undertake at least one visit to the partner organisation during their term of office.
2.13 Professional Body Accreditation Click for Guidance
Programme Title Programme accredited by (state the name of the professional body) :
Professional body accreditation to be sought from (state the name of the professional body) :
MSc in International Hospitality and Service Management
Institute of Hospitality
2.14 Estimated student numbers Click for Guidance
Programme Title Estimated Student Numbers University or Partner Numbers
MSc in International Hospitality and Service Management
15 Partner
MSc in International Leisure and Tourism Studies
15 Partner
2.15 Contract Click for Guidance
Initial contract signed on (date): Contract due for renegotiation / renewal (date):
TBC
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 13 of 40 Date last updated:
SECTION 3: RESPONSIBILITIES Click for Guidance 3.1 Marketing Click for Guidance
Task Partner (insert job title of person responsible)
University (insert job title of person responsible)
Further information, e.g. How will this responsibility be carried out? When will this responsibility be carried out? (cross reference to the Operational Calendar)
Marketing materials are produced by
Schools MARCOM specialists and central marketing & communications department
UoD marketing department
The partner organisation is responsible for the generation and distribution of publicity and marketing material. All marketing material must be approved by UoD in line with the marketing protocol.
Partner marketing materials monitored and approved by
Schools MARCOM specialists and central marketing & communications department
Project Manager / Central Marketing
Partner organisation to forward all marketing material to UoD Partnerships Unit key admin contact. Key admin contact will forward to programme leader to approve academic content, and central marketing for brand approval.
Partner web site monitored by Schools MARCOM specialists and central marketing & communications department
UoD Partnerships Unit / Central Marketing
UoD Partnerships Unit.
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 14 of 40 Date last updated:
3.2 Recruitment Click for Guidance
Task Partner (insert job title of person responsible)
University (insert job title of person responsible)
Further information, e.g. How will this responsibility be carried out? When will this responsibility be carried out? (cross reference to the Operational Calendar)
Recruitment (including initial student counselling) undertaken by
Interviews take place at Programme co-ordinators conducting interviews are Stenden staff and will be conducted entirely at Stenden.
Interviews undertaken by Programme co-ordinators
Monitoring of recruitment against target is undertaken by
Programme co-ordinators
UK / International Partnerships Manager – UoD Partnerships Unit
UK / International Partnerships Manager – UoD Partnerships Unit in conjunction with UoD Colleges.
3.3 Admissions Click for Guidance
Task Partner (insert job title of person responsible)
University (insert job title of person responsible)
Further information, e.g. How will this responsibility be carried out? When will this responsibility be carried out? (cross reference to the Operational Calendar)
Student applications are considered initially by
Programme co-ordinators
Applications are reviewed by programme administrators at SUAS for missing details and then passed to programme co-ordinators for approval
Indicate whose application form is used
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 15 of 40 Date last updated:
Student applications are approved by
Programme co-ordinators
Project Manager Initial applications are approved by SUAS and UoD will conduct an admissions audit on an annual basis Non-standard admissions decisions will be referred on a case by case basis to the programme leader via the Partnership Team BSS
Partnerships Unit is informed of students whose applications have been approved by and who may therefore be enrolled by
Project Manager The programme leaders will sign off the students for enrolment supplied by via class list.
Student qualifications are checked for authenticity by OR admissions audits are carried out by
Partnership Team (BSS) Student’s qualifications will initially be checked for the authenticity by SUAS. UoD will carry out subsequent admissions audits. The Partnership Team (BSS) will carry out an audit of each intake. The Partnership Team will select a number of students to audit and they will check the qualifications. Any issue as a result of the audit will be raised with SUAS. An audit report will be produced annually summarising the details of the audits. The audit will go to the Partnership Unit and the Colleges
APL claims are reviewed initially by
APL regulations do not apply
APL claims are approved by UoD College APL co-ordinator
APL regulations do not apply
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 16 of 40 Date last updated:
3.4 Enrolment Click for Guidance
Task Partner (insert job title of person responsible)
University (insert job title of person responsible)
Further information, e.g. How will this responsibility be carried out? When will this responsibility be carried out? (cross reference to the Operational Calendar)
Enrolment takes place at Students will initially enrol at SUAS and the Partnership Team (BSS) will then ensure they are enrolled on the UoD system
Enrolment is undertaken by Programme co-ordinators
Project Manager
Student fees are collected by
Student cards are produced by Key admin contact – Partnerships Unit
Student cards will also be produced by the partner organisation.
Students are registered by Key admin contact – Partnerships Unit
Students will also be registered at the partner organisation.
UDo user names and passwords are provided by
Key admin contact – Partnerships Unit
Students will be issued with a UoD ID card following registration.
Student records are established and maintained by
Key admin contact – Partnerships Unit
Partner organisation will also establish and maintain student records.
3.5 Partner Invoicing Click for Guidance
Task Partner (insert job title of person responsible)
University (insert job title of person responsible)
Further information, e.g. How will this responsibility be carried out? When will this responsibility be carried out? (cross reference to the Operational Calendar)
Partner is invoiced by Assistant Finance Services Manager
Class lists will be reconciled by SUAS and Partnership Team (BSS) and passed to Assistant Finance Services Manager to raise invoice
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 17 of 40 Date last updated:
3.6 Student Information Click for Guidance
Task Partner (insert job title of person responsible)
University (insert job title of person responsible)
Further information, e.g. How will this responsibility be carried out? When will this responsibility be carried out? (cross reference to the Operational Calendar)
Module Handbooks are produced by
Each institution will produce the module handbook for the modules they deliver
Module Handbooks are approved by
Programme coordinator Programme Leader Each institution will approve the module handbook for the modules they deliver
The Programme Handbook is produced by
Programme co-ordinators
Programme Leaders The programme handbook will be produced jointly.
The Programme Handbook is approved by
Academic Dean Project Manager
Students are alerted to the availability of the academic regulations of each institution on the web by
Programme co-ordinators
Programme Leader
3.7 Student Induction Click for Guidance
Task Partner (insert job title of person responsible)
University (insert job title of person responsible)
Further information, e.g. How will this responsibility be carried out? When will this responsibility be carried out? (cross reference to the Operational Calendar)
The student induction programme is produced by
Programme co-ordinators
Project Manager The Project Manager will support the Programme co-ordinators in the production of the Induction
The student induction programme is approved by
Academic Dean Project Manager
The student induction programme is delivered by
Programme co-ordinators
Project Manager The UoD link tutor will visit Stenden to take part in the induction, providing an overview of the regulatory framework and clarifying the point at which Derby regulations take preference. The UoD link tutor will also provide pre-residential
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 18 of 40 Date last updated:
information.
Feedback on the student induction programme is gathered by
Programme co-ordinators
There is no formal feedback specifically for induction but students are encouraged to pass comments to programme leader. Feedback will form part of annual monitoring.
3.8 Resources Click for Guidance
Task Partner (insert job title of person responsible)
University (insert job title of person responsible)
Further information, e.g. How will this responsibility be carried out? When will this responsibility be carried out? (cross reference to the Operational Calendar)
Learning and teaching materials are produced by
Module Leaders Module Leaders
Learning and teaching materials are approved by
Module Leaders Module Leaders
Students have access to library resources at
Students have access to IT resources at
3.9 Assessment Click for Guidance
Task Partner (insert job title of person responsible)
University (insert job title of person responsible)
Further information, e.g. How will this responsibility be carried out? When will this responsibility be carried out? (cross reference to the Operational Calendar)
Coursework assignments are set by
Module Leaders Module Leaders
Coursework assignments are approved by
Programme co-ordinators
Project Manager Assessments are approved by the external examiner.
Responsibility for arrangements relating to research governance and ethics rests with
The partner organisation will adopt the University’s Research and Ethics policy.
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 19 of 40 Date last updated:
Examinations are set by Module Leaders Module Leaders
Examinations are approved by External examiners
Responsibility for the provision of coursework assignment briefs and exam papers for external examiner approval rests with
Programme co-ordinators
Responsibility for ensuring security of examination papers rests with
Programme co-ordinators
Examinations take place at
Where examinations take place at the partner, regulations on the conduct of examination and associate briefing are provided by
Programme co-ordinators
Invigilators are provided by
Viva voce examinations are carried out by
N/A N/A
Examination audits are carried out by
Module Leaders Module Leaders
First marking of assessments is the responsibility of
Module Leaders Module Leaders
Feedback on assessment uses the feedback pro formas of
Each institution will use their own feedback pro formas of the for the modules they deliver
EEC arrangements are those of (Identify any local arrangements in Section 5)
Each institution will use their own EEC arrangements for the modules they deliver
UoD second marking is carried out by and/or UoD internal moderation is carried out by
Second marking does not apply. Internal moderation is carried out jointly
Selection of moderation sample is made by or* Approval of the moderation sample is the responsibility of
Module Leaders Module Leaders
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 20 of 40 Date last updated:
*Indicate as appropriate
Responsibility for the provision of student assessed work to external examiners rests with
Programme co-ordinators
Project Manager
Responsibility for input of grades rests with
Project Manager The Project Manager is responsible for inputting the full set of module grades into the UOD system using the grade conversion table
3.10 Assessment Boards Click for Guidance
Task Partner (insert job title of person responsible)
University (insert job title of person responsible)
Further information, e.g. How will this responsibility be carried out? When will this responsibility be carried out? (cross reference to the Operational Calendar)
Assessment boards take place at
There will be a joint assessment board. In the fist year of operation the Board will be held face to face. Subsequently the possibility of using video conferencing to link to SUAS and UoD will be explored.
Indicate the frequency and anticipated timing/dates of boards
There will normally be two full boards per year, taking place June and October.
Assessment boards are chaired by
The assessment board will be chaired jointly by UoD Head of Department/Deputy Head of Department (or nominee) and the Chair of Examination Committee SUAS
Assessment Boards are serviced by
Partnership Team (BSS) and Programme Administrator SUAS
Post-Board work is carried out by
Partnership Team (BSS) and Programme Administrator SUAS
Responsibility for notifying outcomes of assessment board to partner by
Partnership Team (BSS) and Programme Administrator SUAS
Results sent to students by Within timescales agreed at the board.
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 21 of 40 Date last updated:
3.11 External Examiners Click for Guidance
Task Partner (insert job title of person responsible)
University (insert job title of person responsible)
Further information, e.g. How will this responsibility be carried out? When will this responsibility be carried out? (cross reference to the Operational Calendar)
External examiners are proposed by
Programme co-ordinators
Programme leader
External examiners are approved by
Quality Assurance & Enhancement Sub-Committee (QAESC)
External examiner(s) report(s) are provided to the partner by
Admin contact, Learning Enhancement
Responsibility for considering and responding to external examiners’ reports rests with
Programme co-ordinators
Programme leader Joint responsibility for responding to external examiners’ reports.
3.12 Programme Committee Click for Guidance
Task Partner (insert job title of person responsible)
University (insert job title of person responsible)
Further information, e.g. How will this responsibility be carried out? When will this responsibility be carried out? (cross reference to the Operational Calendar)
Programme Committee terms of reference and constitution are those of
Programme Committees take place at
The UoD Project Manager will attend either in person or via video conference.
Programme Committees are chaired by
Programme co-ordinators
Programme Committees are serviced by
SUAS Admin
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 22 of 40 Date last updated:
Responsibility for reporting outcomes of partner programme committees to the home programme committee (where applicable) rests with
Programme co-ordinators
Project Manager
Student representatives are sourced and elected by
Programme co-ordinators
Student representatives are trained by
Programme co-ordinators
Responsibility for meeting student representatives where they have not attended the programme committee rests with
Programme co-ordinators
3.13 Student Feedback Click for Guidance
Task Partner (insert job title of person responsible)
University (insert job title of person responsible)
Further information, e.g. How will this responsibility be carried out? When will this responsibility be carried out? (cross reference to the Operational Calendar)
Student feedback is sought by Module Leaders Module Leaders Each institution will seek student feedback for the modules they deliver
Student feedback questionnaires are those of
Each institution will use their own feedback questionnaire for the modules they deliver
Students are informed of the outcome of the consideration of their feedback by
Programme co-ordinators
Project Manager
3.14 Liaison Click for Guidance
Task Partner (insert job title of person responsible)
University (insert job title of person responsible)
Further information, e.g. How will this responsibility be carried out? When will this responsibility be carried out? (cross reference to the Operational Calendar)
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 23 of 40 Date last updated:
Hard copies of Academic Regulations and Quality Management Procedures are supplied by
Clarity and responsibilities for academic regulations and quality management procedures will be included in the programme handbook.
The annual recorded visit to the partner is undertaken by
The Project Manager will visit SUAS regularly and these visits will be included in an annual monitoring report
The travel and accommodation arrangements for visits are organised by
HRSM Admin
The costs of the visits are borne by
The student meeting required as part of the annual visit is organised by
Not applicable
The report of the annual visit is submitted to
Not applicable
Responsibility for monitoring actions required as a result of the annual visit rests with
Not applicable
3.15 Annual Monitoring Click for Guidance
Task Partner (insert job title of person responsible)
University (insert job title of person responsible)
Further information, e.g. How will this responsibility be carried out? When will this responsibility be carried out? (cross reference to the Operational Calendar)
Data required for the Annual monitoring Report is provided to the partner by
Not applicable
The annual monitoring report is prepared by
Programme co-ordinators
Programme leader Each institution will be responsible for their own annual monitoring procedures
Support for the partner in writing the report is provided by
Not applicable
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 24 of 40 Date last updated:
The annual monitoring report is submitted to
Annual monitoring report is submitted to each institution
Associate home Annual Monitoring Report (where relevant) is provided to the partner by
Not applicable
3.16 Student Guidance and Support Click for Guidance
Task Partner (insert job title of person responsible)
University (insert job title of person responsible)
Further information, e.g. How will this responsibility be carried out? When will this responsibility be carried out? (cross reference to the Operational Calendar)
Outline arrangements for meeting responsibilities under the Equality Act
Both organisations should provide evidence of policies, procedures, staff guidance and service provision.
Outline arrangements for financial support, including Bursary and Discrepancy Hardship Fund (where applicable)
Responsibility for the provision of academic support to students rests with
Programme co-ordinators
Programme leader
Responsibility for the provision of pastoral support to students rests with
Information Centre Student Wellbeing
Responsibility for English language support rests with
All applicants must meet the minimum English language requirements before admission.
Responsibility for career education, information and guidance rests with
Students are advised to direct complaints to
Each institution will use their own complaints procedure for the modules they deliver.
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 25 of 40 Date last updated:
Complaints relating to the programme should be directed to SUAS with a copy to UoD. SUAS will consult UoD on programme matters.
Students are advised to direct appeals to
Programme co-ordinators
Programme leader Each institution will use their own arrangements for appeals for the modules they deliver
Requests for an authorised break from study (intercalation) are handled by
Programme co-ordinators
Programme leader Each institution will use their own arrangements for intercalation for the modules they deliver
Requests for withdrawal are handled by
Programme co-ordinators
Programme leader Each institution will use their own withdrawal arrangements for the modules they deliver
3.17 Staffing and Staff Development Click for Guidance
Task Partner (insert job title of person responsible)
University (insert job title of person responsible)
Further information, e.g. How will this responsibility be carried out? When will this responsibility be carried out? (cross reference to the Operational Calendar)
Partner staff have their contracts of employment with
All staff engaged in the teaching and/or assessment of students registered for a University of Derby award must be employed by the partner organisation and be appointment as accredited lecturers.
Partner staff accredited lecturer forms are held by
Partnership Team (BSS)
Partner staff UoD accounts are created and provided by
Key admin contact, Partnerships Unit
Planned changes to partner staffing are advised to
Project Manager Partner staffing schedules are sent to the UoD via the Partnership Team (BSS)
UoD responsibility for approving partner staff rests with
College Quality Enhancement Committee
Staff induction to UoD and SUAS processes is the
Programme Coordinators
Project Manager
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 26 of 40 Date last updated:
responsibility of
Initial partner staff development is the responsibility of
Programme co-ordinators
Responsibility for identifying, planning and delivering ongoing staff development rests with
Programme co-ordinators
Peer Observation of Teaching is carried out by
Team Team The joint programme team will take the opportunity to observe teaching from the partner institution. Therefore UoD staff will observe SUAS staff and SUAS staff will observe UoD staff
3.18 Awards Click for Guidance
Task Partner (insert job title of person responsible)
University (insert job title of person responsible)
Further information, e.g. How will this responsibility be carried out? When will this responsibility be carried out? (cross reference to the Operational Calendar)
Certificates and transcripts are produced by
Awards ceremonies take place at
Students can choose to receive their UoD certificate at either the Stenden graduation ceremony or the UoD ceremony. Academic Dean (SUAS) invited to UoD Ceremony College Dean (UoD) invited to SUAS Ceremony
Responsibility for the organisation of awards ceremonies rests with
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 27 of 40 Date last updated:
SECTION 4: OPERATIONAL CALENDAR Staff Development Plan
W/C Topic Deliverer Audience Location
07/09/2015 Standards and quality management Tony Loynes Academic team Stenden
The UK Quality Code for Higher Education
UoD 3 R's
14/12/2015 Assessement Tony Loynes Academic team Stenden
Regulations
Grading of student benchmarking to conversion table
Team Moderation
Award classifactions
14/12/2015 Assessemnt Boards Tony Loynes Academic team Stenden
Responsibilities
Constitution
Decisions/Outcomes
07/09/2015 UoD electronic resources Tony Loynes Academic team Stenden
Udo
11/01/2016 Research: Sharing Practice Tim Heap Academic team UoD
Who, when and how? Conrad Lashley Admin team
20/06/2016 Annual Monitoring Iride Azara Academic team UoD
Programme committees Sjeord Gehrels Admin team
Module evaluation
AMR's
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 28 of 40 Date last updated:
19/10/2015 Observation of teaching Pascal Mandalertx
Academic team Stenden
15/02/2016 Who, when and how? Academic team UoD
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 29 of 40 Date last updated:
SECTION 5: ADDITIONAL INFORMATION
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 30 of 40 Date last updated:
APPENDIX A: FULL LIST OF STAFF WITH CONTACT DETAILS
Partner:
Programme Name Role Email Telephone MSc in International Hospitality and Service Management
Sjoerd Gehrels Programme Co-ordinator [email protected] 0031-6-22928185
MSc in International Leisure and Tourism Studies
Hanny Kadijk Programme Co-ordinator [email protected] 0031-6-36057026
MSc in International Hospitality and Service Management
Conrad Lashley Teaching Team [email protected] 0031-6-19280965
MSc in International Hospitality and Service Management
Klaes Eringa Teaching Team [email protected] 0031-6-19273532
MSc in International Hospitality and Service Management
Frans Swint Teaching Team [email protected] 0031-6-19281426
MSc in International Hospitality and Service Management / MSc in International Leisure and Tourism Studies
Elena Cavagnaro Teaching Team [email protected] 0031-6-55125073
MSc in International Hospitality and Service Management
Michael Chibili Teaching Team [email protected] 0031-6-19270664
MSc in International Hospitality and Service Management
Radu Mihailescu Teaching Team [email protected] 0031-6-19276815
MSc in International Hospitality and Service Management
Tjeerd Zandberg Teaching Team [email protected] 0031-6-1319798
MSc in International Hospitality and Service Management
Bill Rowson Teaching Team [email protected] 0031-6-11713940
MSc in International Hospitality and Service Management
Phuong Dao Teaching Team [email protected]
0031-6-19270662
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 31 of 40 Date last updated:
MSc in International Hospitality and Service Management
Femke Vrenegoor Teaching Team [email protected] 0031-6-19283817
MSc in International Hospitality and Service Management
Ran Zhang Teaching Team [email protected] 0031-6-19283855
MSc in International Hospitality and Service Management
Craig Thompson Academic Dean [email protected] 0031-615319707
Programme Name Role Email Telephone
MSc in International Leisure and Tourism Studies
Alexander Grit Teaching Team [email protected] 0031-6-48196950
MSc in International Leisure and Tourism Studies
Akke Folmer Teaching Team [email protected] 0031-6-19270721
MSc in International Leisure and Tourism Studies
Victoria Naisola Ruiter Teaching Team [email protected] 0031-6-19283936
MSc in International Leisure and Tourism Studies
Stefan Hartman Teaching Team [email protected] 0031-6-15319832
MSc in International Leisure and Tourism Studies
Jörg Wenzel Teaching Team [email protected] 0031-6-19279897
MSc in International Leisure and Tourism Studies
Albert Postma Teaching Team [email protected] 0031-6-15319733
MSc in International Leisure and Tourism Studies
Anne Klaas Schilder Teaching Team [email protected] 0031-6-836626238
MSc in International Leisure and Tourism Studies
Maaike de Jong Teaching Team [email protected] 0031-6-41030757
MSc in International Leisure and Tourism Studies
Marlies Böckenhauer Teaching Team [email protected]
0031-6-19279912
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 32 of 40 Date last updated:
MSc in International Leisure and Tourism Studies
Sarah Seidel Teaching Team [email protected] 0031-6-19281385
MSc in International Leisure and Tourism Studies
Theo de Jong Teaching Team [email protected]
0031-6-19276300
MSc in International Leisure and Tourism Studies
Amber Herrewijn Teaching Team [email protected]
0031-6-19275885
MSc in International Leisure and Tourism Studies
Martin Groters Academic Dean Leisure Management
[email protected] 0031-6-28813501
MSc in International Leisure and Tourism Studies
Kenneth Miller Academic Tourism Management [email protected] 0031-6-51668945
UoD:
Programme Name Role Email Telephone MSc in International Hospitality and Service Management
Eleni Michoupoulou Programme Leader [email protected] +44 1332 594721
MSc in International Leisure and Tourism Studies
Iride Azara Programme Leader [email protected] +44 1332 594646
MSc in International Leisure and Tourism Studies
Tim Heap Teaching team [email protected] +44 1332 594591
MSc in International Leisure and Tourism Studies
Peter Wiltshier Teaching team [email protected] +44 1332 594580
Programme Name Role Email Telephone MSc in International Tony Clodd Teaching team [email protected] +44 1332 594722
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 33 of 40 Date last updated:
Leisure and Tourism Studies
MSc in International Leisure and Tourism Studies
Tony Loynes Teaching team / Project Manager [email protected] +44 1332 594317
Overview Master Dual Degree Delivery (MIHSM specific) per 17-03-2015
week Monday Friday Nr. 35 24/08 28/08 intr Study Start Week/Introduction UoD Dual Degree Programme 36 31/08 04/09 1.1 Principal Hospitality & Service Management teaching bl.1 37 07/09 11/09 1.2 Consultation & tutoring 38 14/09 18/09 1.3 Research teaching bl.module 1 by University of Derby 39 21/09 25/09 1.4 Consultation & tutoring 40 28/09 02/10 1.5 Principal Hospitality & Service Management teaching bl.2 41 05/10 09/10 1.6 Consultation & tutoring 42 12/10 16/10 1.7 Principal Hospitality & Service Management teaching bl.3 43 19/10 23/10 sw1 44 26/10 30/10 1.8 Consultation & tutoring 45 02/11 06/11 1.9 Testweek 46 09/11 13/11 2.1 Sustainable Value Creation in the HI teaching bl.1 47 16/11 20/11 2.2 Service Performance Improvement teaching bl.1 48 23/11 27/11 2.3 Research teaching bl.module 2 by University of Derby 49 30/11 04/12 2.4 Experiential Learning block 1 50 07/12 11/12 2.5 Sustainable Value Creation in the HI teaching bl.2 51 14/12 18/12 2.6 Consultation & tutoring 52 21/12 25/12 Hol 53 28/12 01/01 Hol 01 04/01 08/01 2.7 Service Performance Improvement teaching bl.2 02 11/01 15/01 2.8 Consultation & tutoring 03 18/01 22/01 2.9 Testweek 04 25/01 29/01 sw2 05 01/02 05/02 3.1 Consultation & tutoring 06 08/02 12/02 3.2 Strategic Human Resource Management teaching bl.1
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 34 of 40 Date last updated:
week Monday Friday Nr. 07 15/02 19/02 3.3 Financial Decision Making teaching bl.1 08 22/02 26/02 3.4 Research teaching bl.module 3 by University of Derby 09 29/02 04/03 sw3 Experiential Learning block 2 10 07/03 11/03 3.5 Strategic Human Resource Management teaching bl.2 11 14/03 18/03 3.6 Consultation & tutoring 12 21/03 25/03 3.7 Financial Decision Making teaching bl.2 13 28/03 01/04 3.8 Consultation & tutoring 14 04/04 08/04 3.9 Testweek 15 11/04 15/04 4.1 Studytrip to University of Derby, Buxton wk. 1 16 18/04 22/04 4.2 Studytrip to University of Derby, Buxton wk. 2 University of Derby Research Conference 17 25/04 29/04 4.3 Elective / Thesis consultation 18 02/05 06/05 sw4 Experiential Learning block 3 (catch ups) 19 09/05 13/05 4.4 Elective / Thesis consultation 20 16/05 20/05 4.5 Elective / Thesis consultation Stenden Examination Board 21 23/05 27/05 4.6 Elective / Thesis consultation
Wednesday: University of Derby/Stenden Assessment Board 22 30/05 03/06 4.7 Elective / Thesis consultation 23 06/06 10/06 4.8 Elective / Thesis consultation 24 13/06 17/06 4.9 Elective / Thesis consultation 25 20/06 24/06 4.10 Testweek 26 27/06 01/07 sw5 Thesis consultation 27 04/07 08/07 sw6 Thesis consultation 28 11/07 15/07 sw7 Thesis consultation 29 18/07 22/07 5.4 Distance thesis consultation 30 25/07 29/07 5.5 Distance thesis consultation 31 01/08 05/08 5.6 Distance thesis consultation 32 08/08 12/08 5.7 Distance thesis consultation 33 15/08 19/08 5.8 Distance thesis consultation 34 22/08 26/08 5.9 Hand-in Final Thesis 35 29/08 02/09 6.0 Preparing a research paper 36 05/09 09/09 sw8 Consultation & tutoring 37 12/09 16/09 sw9 Consultation & tutoring 38 19/09 23/09 sw10 Consultation & tutoring
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 35 of 40 Date last updated:
week Monday Friday Nr. 39 26/09 30/09 sw11 Consultation & tutoring 40 03/10 07/10 sw12 Consultation & tutoring 41 10/10 14/10 Stenden Conference 42 43
17/10 21/10
21/10 28/10
Autumn break Stenden Examination Board and : University of Derby/Stenden Assessment Board
Overview Master Dual Degree Delivery (MILTS specific) per 17-03-2015
week Monday Friday Nr. 35 24/08 28/08 intr Study Start Week/Introduction UoD Dual Degree Programme 36 31/08 04/09 1.1 Theoretical Perspectives on Leisure and Tourism 37 07/09 11/09 1.2 Theoretical Perspectives on Leisure and Tourism 38 14/09 18/09 1.3 Research teaching bl.module 1 by University of Derby 39 21/09 25/09 1.4 Theoretical Perspectives on Leisure and Tourism 40 28/09 02/10 1.5 Theoretical Perspectives on Leisure and Tourism 41 05/10 09/10 1.6 Theoretical Perspectives on Leisure and Tourism 42 12/10 16/10 1.7 Theoretical Perspectives on Leisure and Tourism 43 19/10 23/10 sw1 44 26/10 30/10 1.8 Theoretical Perspectives on Leisure and Tourism 45 02/11 06/11 1.9 Testweek 46 09/11 13/11 2.1 Quality of Leisure and Tourism 47 16/11 20/11 2.2 Quality of Leisure and Tourism 48 23/11 27/11 2.3 Research teaching bl.module 2 by University of Derby 49 30/11 04/12 2.4 Quality of Leisure and Tourism 50 07/12 11/12 2.5 Quality of Leisure and Tourism 51 14/12 18/12 2.6 Quality of Leisure and Tourism 52 21/12 25/12 Hol 53 28/12 01/01 Hol 01 04/01 08/01 2.7 Quality of Leisure and Tourism 02 11/01 15/01 2.8 Quality of Leisure and Tourism 03 18/01 22/01 2.9 Testweek
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 36 of 40 Date last updated:
week Monday Friday Nr. 04 25/01 29/01 sw2 05 01/02 05/02 3.1 Policy and Planning and the Future of Leisure and Tourism 06 08/02 12/02 3.2 Policy and Planning and the Future of Leisure and Tourism 07 15/02 19/02 3.3 Policy and Planning and the Future of Leisure and Tourism 08 22/02 26/02 3.4 Research teaching bl.module 3 by University of Derby 09 29/02 04/03 sw3 10 07/03 11/03 3.5 Policy and Planning and the Future of Leisure and Tourism 11 14/03 18/03 3.6 Policy and Planning and the Future of Leisure and Tourism 12 21/03 25/03 3.7 Policy and Planning and the Future of Leisure and Tourism 13 28/03 01/04 3.8 Policy and Planning and the Future of Leisure and Tourism 14 04/04 08/04 3.9 Testweek 15 11/04 15/04 4.1 Studytrip to University of Derby, Buxton wk.1 16 18/04 22/04 4.2 Studytrip to University of Derby, Buxton wk.2 17 25/04 29/04 4.3 Elective/ Thesis consultation 18 02/05 06/05 sw4 19 09/05 13/05 4.4 Elective/ Thesis consultation 20 16/05 20/05 4.5 Elective/ Thesis consultation
Stenden Examination Board 21 23/05 27/05 4.6 Elective/ Thesis consultation
Wednesday: University of Derby/Stenden Assessment Board 22 30/05 03/06 4.7 Elective/ Thesis consultation 23 06/06 10/06 4.8 Elective/ Thesis consultation 24 13/06 17/06 4.9 Elective/ Thesis consultation 25 20/06 24/06 4.10 Testweek 26 27/06 01/07 sw5 Thesis consultation 27 04/07 08/07 sw6 Thesis consultation 28 11/07 15/07 sw7 Thesis consultation 29 18/07 22/07 5.4 Distance thesis consultation 30 25/07 29/07 5.5 Distance thesis consultation 31 01/08 05/08 5.6 Distance thesis consultation 32 08/08 12/08 5.7 Distance thesis consultation 33 34
15/08 22/08
19/08 26/08
5.8 5.9
Distance thesis consultation Hand-in Final Thesis
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 37 of 40 Date last updated:
week Monday Friday Nr. 35 29/08 02/09 6.0 Preparing a research paper
36 05/09 09/09 sw8 Consultation & tutoring
37 12/09 16/09 sw9 Consultation & tutoring
38 19/09 23/09 sw10 Consultation & tutoring
39 26/09 30/09 sw11 Consultation & tutoring
40 03/10 07/10 sw12 Consultation & tutoring
41 10/10 14/10 Stenden Conference
42 43
17/10 21/10
21/10 28/10
Autumn break Stenden Examination Board and : University of Derby/Stenden Assessment Board
Holidays The Netherlands
Autumn holiday 17 October - 25 October 2015
Christmas holiday 19 December 2015 - 3 January 2016
Spring break 27 February - 6 March 2016
May holiday 30 April - 8 May 2016
Summer holiday 16 July - 28 August 2016
Holidays United Kingdom
Christmas holiday 21 December 2015 - 1 January 2016
Easter holiday 21 March - 1 April 2016
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 38 of 40 Date last updated:
Holidays United Kingdom
Summer break (half term)
30 May - 3 June 2016
Summer holiday 19 July - 31 August 2016
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 39 of 40 Date last updated:
APPENDIX B: GUIDANCE NOTES
Handbook 4: Collaborative Provision Annex 4-C: September 2014
Version number: Page 40 of 40 Date last updated:
APPENDIX C: HISTORY OF UPDATES TO OPERATIONAL MANUAL Date Created Author(s) of original Date Originally Approved Current Status
Date Updated Detail of changes made Changes made by Version Saved as