Operational Excellence - kedah.uitm.edu.my · Colloct data on currant process performanco. uso...

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OPERATIONAL EXCELLENCE

Transcript of Operational Excellence - kedah.uitm.edu.my · Colloct data on currant process performanco. uso...

Page 1: Operational Excellence - kedah.uitm.edu.my · Colloct data on currant process performanco. uso Flowchart, Process Mapping, Value Stroam Mapping, Sorvico Bluoprinting to undorstand

OPERATIONAL EXCELLENCE

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Objectives, KPIs and Measures

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Gantt Chart & MilestonesActivity 2019

2 3 4 5 6 7 8 9 10

1 Identify & Appoint Excellence Team at PTJs /

2Define -Select processed to be Improved (Business/ quality objectives, risk, customer satisfaction).

/

3 OPIR (Online Process Improvement Register System)-Registration /

4Measure – Current Process -look at customer requests & feedback).

/

5

Analyze –Current Process performance Analyze the data collected on current process performance, determine time taken to complete tasks and categorize each task as value added or non value added activity.

/ /

6

Improve-Remove all waste, non-value added activities-List out possible solution

/ /

7

Control-Implement the new improved process-Monitor its performance

/ /

8 OPIR - Submit / /

9 OE Symposium /

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Outcomes

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Contoh Proses

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Contoh Proses

https://inqka.uitm.edu.my/main/images/stories/OE2/OESymposium2018.pdf

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Contoh Pemenang

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Contoh Pemenang

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Contoh Pemenang

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Contoh Pemenang

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TERIMA KASIH


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