Operational Delivery Profession | Richard Holt | October 2014
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Digital & IT Capabilities Richard Holt Operational Delivery Profession
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Presentation on the operational delivery profession and the civil service by Richard Holt from HMRC. Presented at the Hot Topic event on Building Digital Capability in Bristol on 2 October 2014.
Transcript of Operational Delivery Profession | Richard Holt | October 2014
Digital & IT Capabilities
Richard HoltOperational Delivery Profession
checking passports at the borders
processing visas or driving licences
supporting citizens in court
helping people find jobs
collecting tax
navigating the benefits system
We are the people who most citizens think of when describing the civil service
We are the outward face of government.
our role is critical
we make a difference to people’s lives
the reputation of our department lies in our hands
Improving services to customers by enhancing and recognising the capabilities
of our people
parity of esteem
professionalism
transferability
Our profession really mattersWe are the people who get things doneWe are the public face of government
It matters that we’re professionalOur customers are changing, so we need to be multi-skilledThe Civil Service is changing, so we need to be flexible
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