Operation Projects Paper

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PROJECT PROPOSAL:IMPROVING QUALITY OFPRODUCTS

EXECUTIVE BACHELOR IN MANAGEMENT

AEU MANJUNG

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INTRODUCTION

This project paper is to improe o!"#a$it% o& pro'#cts a!' it (i$$ tr% toe!s#re that a$$ the pro'#cts arrie' tothe c#stomer i! )oo' co!'itio! a!'(ithi! the speci*catio!s a)ree' #po!the proc#reme!t process+

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Bac,)ro#!' - the compa!% .trate)ic Te,!i, .'!+ Bh'+/ (as set #p to

'ea$ (ith p!e#matic/ h%'ra#$ic / )ash%'ra#$ic or e$ectric a$e act#ators 0co!tro$ s%stems/ $ee$ co!tro$s (ith

ma)!etic $ee$ )a#)es 0 ario#s $ee$tra!smitters/ 1#i' po(er compo!e!ts/sa!' pi) a!' corrosio! mo!itori!) s%stemsa!' a ariet% o& "#a$it% i!str#me!tatio!+

The% hae e2pa!'e' their sericecapa3i$it% 3% ope!i!) o4ces i! East a!'5est Ma$a%sia+

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Bac,)ro#!' - the compa!% Exclusive Disti!ut"s#i$ .trate)ic Te,!i, ho$'s the e2c$#sie 'istri3#torship &or

Ma$a%sia &or the &o$$o(i!)6 Bettis7Emerso! Act#atorsa!' Co!tro$s/ .ha&er H%'ra#$ic Act#ator 0 H8U/ 9:Te,

Corporatio! Lee$ I!str#me!ts/ C$ampO! .a!' 0 8i)Mo!itori!) .e!sors/ Versa 8ro'#cts Co+ I!c .o$e!oi'a!' pi$ot i!str#me!tatio! Va$es/ 5est$oc, Co!tro$s8ositio! Mo!itors/ R#pt#re 8i! .a&et% Re$ie& a$es/

De$tro$ ;$#i' 8ro'#ct I!c+/ Tria!)$e Ca3$e/ EIM Co!tro$E$ectric Act#ators/ Eesi1o U$traso!ic 1o( meters a!'(ater i! cr#'e meters/ Mercer .a&et% Re$ie& Va$es/a!' D#2a$es Co!tro$ Va$es+

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8ro3$em stateme!t

F%ult& %'( l") *u%lit& $"(uct ca!(ea,e!e' the pro*ta3i$it% o& a pro'#cta!' the pro*ta3i$it% o& the compa!%+

This (as assesse' 3% the estimatio! &romthe ret#r!s o& the pro'#cts/ &rom c$aims/&rom repairs #!'er (arra!t% a!' &rom'ecrease i! the a$#e o& the trea'mar,+

=/ Miri Bra!ch - >= ? o& Act#ators a!'Co!tro$s (ere ret#r! 3ac,/ @? !ee' to 3erepaire' #!'er (arra!t%

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8ro3$em stateme!t The "#a$it% o& a pro'#ct a!' the processes

c$ose$% re$ate' to its pro'#ctio! a!' 'e$ier%+ Itca! 3e improe' 3% i+$"vi', t#et%ce%!ilit& "- t#e "(e.(elive& $"cess%'( t#e t%ce%!ilit& "- %'( i'(ivi(u%l$"(uct

To carr% o#t the trac,i!) o& the or'er:proc#reme!t: pro'#ctio!:'e$ier% process is

'i4c#$t (ith c#rre!t i!&ormatio! s%stem/ mai!$%3eca#se the i!te)ratio! o& i!&ormatio! i! seera$sectio! o& s#pp$% chai! (ithi! this compa!% is'i4c#$t 3eca#se each part o& the compa!% ha' it

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e/, FORD COMPANY: REPORTS 0121 FULL YEAR NETINCOME OF 34/4 5ILLION6 FOURT7 QUARTER NET

INCOME OF 3281 MILLION9

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8ropose .%stem

To i!tro'#ce a! i!te)ratio! o&i!&ormatio! processi!) s%stem

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O3jectie

To improe the "#a$it% o& pro'#ct'e$iere' to the c$ie!ts7c#stomers

Su!."!ectives:

To re'#ce the perce!ta)e o& ret#r! 3ac,pro'#cts to @? &rom tota$ 'e$ieries i!a certai! perio' o& time

To re'#ce the perce!ta)e o& #!'er(arra!t% repair to >? &rom tota$pro'#ct 'e$ieries i! a certai! perio' o&time

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Metho'o$o)%

8roject (i$$ 3e imp$eme!te' i! Ja! a!'e2pect to 3e comp$ete' i! > %ear perio'

8roject (i$$ 3e participate' 3% a$$ a)e!ciesre$ate' i! the or'er - 'e$ier% process

.U88L CHAIN o& the speci*c pro'#ct Data !ee' to 3e co$$ecte'6 The 'esi)! 'oc#me!tatio! a!' speci*catio!

Certi*catio! o& the materia$ #se'/ cast $ot/ cast!#m3er/ heat treati!) a!' the res#$ts &rom thepress#re test o! the *!ishe' pro'#cts

The co$$ecte' 'ata !ee' to 3e co!!ect i!to a#!i*e' tota$it% 'ata mi!i!) a!' 'ata(areho#si!)

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Limitatio!s7Co!strai!ts

8articipatio! a!' coor'i!atio! &romother re$ate' a)e!cies7compa!%

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Costi!)

Trai!i!) - RM @/===+== IT e"#ipme!ts a!' so&t (are - RM

@=/===+== Ma! po(er - e2isti!) staF

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Co!c$#sio!

Thro#)h imp$eme!ti!) properi!te)ratio! o& i!&ormatio! processi!)s%stem i!to this compa!% it (i$$re'#ce the !#m3er o& &a#$t% a!' $o("#a$it% pro'#ct 'e$iere' to theirc$ie!ts

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Operation Projects Paper

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