Operating Policy and Procedure
-
Upload
juncos0729 -
Category
Documents
-
view
222 -
download
0
Transcript of Operating Policy and Procedure
-
7/28/2019 Operating Policy and Procedure
1/14
OPERATING POLICY & PROCEDUREPPPDMO-SMU
-
7/28/2019 Operating Policy and Procedure
2/14
OPP 01.01 Departmental Work CoordinatorsDATE June 06, 2013PURPOSE The purpose of this Operating Policy/Procedure (OPP) is to
define the role of the Departmental Work Coordinators for
building maintenance in campus buildings.REVIEW This OP will be reviewed by
___________________________________________________
___________________________________________________
___________________________________________________
-
7/28/2019 Operating Policy and Procedure
3/14
POLICY/PROCEDURE
Responsibilities of the campus departmental work
coordinator for the establishment, control, and
administration program are as follows:
The Departmental Work Coordinatoris normally
the single point of contact within each school/office
for facility matters, responsible for reporting work
requests to the PPPDMO and maintaining a status
of all requested work in their functional area.
-
7/28/2019 Operating Policy and Procedure
4/14
GENERAL
In facilities where more than one school/office
shares space, the coordinator with the majority
of the space is the primary building coordinator.
-
7/28/2019 Operating Policy and Procedure
5/14
GENERAL
In order to achieve better communication and
improve maintenance service in all campus
buildings, each school/office will appoint a work
coordinator from their staff.
-
7/28/2019 Operating Policy and Procedure
6/14
GENERAL
The work coordinator will furnish PPPDMO with
needed information as well as informing
department staff on the status of submitted work
requirements.
-
7/28/2019 Operating Policy and Procedure
7/14
DEANS, DIRECTORS, AND DEPARTMENT
HEADS
Deans, Directors, and Department Heads have the
authority and responsibility to establish a work
coordinator function within their area of
responsibility. These responsibilities include, but
are not limited to, the following:
-
7/28/2019 Operating Policy and Procedure
8/14
DEANS, DIRECTORS, AND DEPARTMENT
HEADS
Appoint a work coordinator for the department. The
work coordinator should coordinate all maintenance
work in building(s) assigned to the department and
be available during the normal workday (e.g., an
administrator, secretary, etc.). Facultyrepresentatives are often unavailable due to
classroom teaching schedules.
-
7/28/2019 Operating Policy and Procedure
9/14
DEANS, DIRECTORS, AND DEPARTMENT
HEADS
Notify PPPDMO when a new work coordinator is
appointed.
-
7/28/2019 Operating Policy and Procedure
10/14
DEANS, DIRECTORS, AND DEPARTMENT
HEADS
Ensure that the work coordinator maintains a record
of all work requirements submitted to PPPDMO.
This record should include the date of the request,
work description, locations, work order number
(obtained from PPDMO), and a completion date.Obtaining a work order number is essential for
follow-up on the status of work orders.
-
7/28/2019 Operating Policy and Procedure
11/14
DEANS, DIRECTORS, AND DEPARTMENT
HEADS
Ensure, unless it is an emergency (e.g., gas leak,
water line break, etc.), that department personnel
report building maintenance requirements to the
Departmental work coordinator. The work
coordinator will then report it to PPPDMO duringnormal duty hours (Intercom #167) or hold it for the
preventive maintenance crew on their next
scheduled visit.
-
7/28/2019 Operating Policy and Procedure
12/14
PPPDMO
PPPDMO is responsible for the overall administration
of the university work coordinator program. The Head
of PPPDMO is responsible for:
Achieving good communication with university
departments through the use of departmental work
coordinators and PPPDMO personnel.
-
7/28/2019 Operating Policy and Procedure
13/14
PPPDMO
Conducting training sessions as needed for all
assigned departmental work coordinators. These
sessions will provide a communication network to
keep work coordinators informed of their
responsibilities, changes in PPPDMO operationpolicies, and to answer any questions the work
coordinators might have. Incumbent work
coordinators are also encouraged to attend these
sessions.
-
7/28/2019 Operating Policy and Procedure
14/14
PPPDMO
Providing customer feedback opportunities through
the use of the PPPDMO Survey. These surveys are
sent to the work coordinator after work is completed
and the work order is closed.