Operating model design v1
-
Upload
richard-tilley -
Category
Technology
-
view
546 -
download
2
Transcript of Operating model design v1
![Page 1: Operating model design v1](https://reader036.fdocuments.net/reader036/viewer/2022070600/58a549a91a28ab4f088b6da3/html5/thumbnails/1.jpg)
Designingthe
Operating Model
![Page 2: Operating model design v1](https://reader036.fdocuments.net/reader036/viewer/2022070600/58a549a91a28ab4f088b6da3/html5/thumbnails/2.jpg)
What is an Operating Model?
An Operating Model is made up of a set of Processes, Roles, Skills, Organisational Structures, People, Assets
and Technologies, aligned such that they deliver,Services [that meet the business need] in aconsistent, measurable and qualitative way.
Richard Tilley - Consulting, Managing, Delivering. April 2016
![Page 3: Operating model design v1](https://reader036.fdocuments.net/reader036/viewer/2022070600/58a549a91a28ab4f088b6da3/html5/thumbnails/3.jpg)
Enablers, Skills& Capabilities
Defined Services
Key Building Blocks, a high-level view
Defined Tools, Metrics & Measures
An Organisation
ProcessesFunctions
Org
anis
atio
nal R
evie
w a
ndC
apab
ility
Ass
essm
ents
Stra
tegy
and
Bus
ines
s Pr
iorit
ies
Richard Tilley - Consulting, Managing, Delivering. April 2016
![Page 4: Operating model design v1](https://reader036.fdocuments.net/reader036/viewer/2022070600/58a549a91a28ab4f088b6da3/html5/thumbnails/4.jpg)
Functions(consist of many
activities)
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
![Page 5: Operating model design v1](https://reader036.fdocuments.net/reader036/viewer/2022070600/58a549a91a28ab4f088b6da3/html5/thumbnails/5.jpg)
Functions(consist of many
activities)
Activities
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
![Page 6: Operating model design v1](https://reader036.fdocuments.net/reader036/viewer/2022070600/58a549a91a28ab4f088b6da3/html5/thumbnails/6.jpg)
Functions(consist of many
activities)
Activities
Processes(are sequenced
activities)
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
![Page 7: Operating model design v1](https://reader036.fdocuments.net/reader036/viewer/2022070600/58a549a91a28ab4f088b6da3/html5/thumbnails/7.jpg)
Functions(consist of many
activities)
Activities
Processes(are sequenced
activities)
Roles(comprise many
activities)
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
![Page 8: Operating model design v1](https://reader036.fdocuments.net/reader036/viewer/2022070600/58a549a91a28ab4f088b6da3/html5/thumbnails/8.jpg)
Functions(consist of many
activities)
Activities
Processes(are sequenced
activities)
People(perform one or
many Roles)
Roles(comprise many
activities)
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
![Page 9: Operating model design v1](https://reader036.fdocuments.net/reader036/viewer/2022070600/58a549a91a28ab4f088b6da3/html5/thumbnails/9.jpg)
Functions(consist of many
activities)
Activities
Processes(are sequenced
activities)
Teams(perform activities within processes)
People(perform one or
many Roles)
Roles(comprise many
activities)
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
![Page 10: Operating model design v1](https://reader036.fdocuments.net/reader036/viewer/2022070600/58a549a91a28ab4f088b6da3/html5/thumbnails/10.jpg)
Functions(consist of many
activities)
Activities
Processes(are sequenced
activities)
Services(are delivered through Processes by Teams)
Teams(perform activities within processes)
People(perform one or
many Roles)
Roles(comprise many
activities)
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
![Page 11: Operating model design v1](https://reader036.fdocuments.net/reader036/viewer/2022070600/58a549a91a28ab4f088b6da3/html5/thumbnails/11.jpg)
Functions(consist of many
activities)
Activities
Processes(are sequenced
activities)
Services(are delivered through Processes by Teams)
Teams(perform activities within processes)
People(perform one or
many Roles)
Roles(comprise many
activities)
Functional Definition
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
![Page 12: Operating model design v1](https://reader036.fdocuments.net/reader036/viewer/2022070600/58a549a91a28ab4f088b6da3/html5/thumbnails/12.jpg)
Functions(consist of many
activities)
Activities
Processes(are sequenced
activities)
Services(are delivered through Processes by Teams)
Teams(perform activities within processes)
People(perform one or
many Roles)
Roles(comprise many
activities)
Process Definition
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
![Page 13: Operating model design v1](https://reader036.fdocuments.net/reader036/viewer/2022070600/58a549a91a28ab4f088b6da3/html5/thumbnails/13.jpg)
Functions(consist of many
activities)
Activities
Processes(are sequenced
activities)
Services(are delivered through Processes by Teams)
Teams(perform activities within processes)
People(perform one or
many Roles)
Roles(comprise many
activities)
Service Definition
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
![Page 14: Operating model design v1](https://reader036.fdocuments.net/reader036/viewer/2022070600/58a549a91a28ab4f088b6da3/html5/thumbnails/14.jpg)
Organisational Definition
Functions(consist of many
activities)
Activities
Processes(are sequenced
activities)
Services(are delivered through Processes by Teams)
Teams(perform activities within processes)
People(perform one or
many Roles)
Roles(comprise many
activities)
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
![Page 15: Operating model design v1](https://reader036.fdocuments.net/reader036/viewer/2022070600/58a549a91a28ab4f088b6da3/html5/thumbnails/15.jpg)
Functions(consist of many
activities)
Activities
Processes(are sequenced
activities)
Services(are delivered through Processes by Teams)
Teams(perform activities within processes)
People(perform one or
many Roles)
Roles(comprise many
activities)
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
Functional Models, CoBIT,
ITIL, etc..
![Page 16: Operating model design v1](https://reader036.fdocuments.net/reader036/viewer/2022070600/58a549a91a28ab4f088b6da3/html5/thumbnails/16.jpg)
Functions(consist of many
activities)
Activities
Processes(are sequenced
activities)
Services(are delivered through Processes by Teams)
Teams(perform activities within processes)
People(perform one or
many Roles)
Roles(comprise many
activities)
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
Functional Models, CoBIT,
ITIL, etc..
Processes, Procedures, Work Instructions, etc..
![Page 17: Operating model design v1](https://reader036.fdocuments.net/reader036/viewer/2022070600/58a549a91a28ab4f088b6da3/html5/thumbnails/17.jpg)
Functions(consist of many
activities)
Activities
Processes(are sequenced
activities)
Services(are delivered through Processes by Teams)
Teams(perform activities within processes)
People(perform one or
many Roles)
Roles(comprise many
activities)
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
Functional Models, CoBIT,
ITIL, etc..
Processes, Procedures, Work Instructions, etc..
Service Definitions & Catalogues,
SLA’s, OLA’s, TPC’s, etc..
![Page 18: Operating model design v1](https://reader036.fdocuments.net/reader036/viewer/2022070600/58a549a91a28ab4f088b6da3/html5/thumbnails/18.jpg)
Functions(consist of many
activities)
Activities
Processes(are sequenced
activities)
Services(are delivered through Processes by Teams)
Teams(perform activities within processes)
People(perform one or
many Roles)
Roles(comprise many
activities)
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
Role Profiles, Grading Structures, Industry Role Evaluation &
Grading, etc… Functional Models, CoBIT,
ITIL, etc..
Processes, Procedures, Work Instructions, etc..
Service Definitions & Catalogues,
SLA’s, OLA’s, TPC’s, etc..
![Page 19: Operating model design v1](https://reader036.fdocuments.net/reader036/viewer/2022070600/58a549a91a28ab4f088b6da3/html5/thumbnails/19.jpg)
Functions(consist of many
activities)
Activities
Processes(are sequenced
activities)
Services(are delivered through Processes by Teams)
Teams(perform activities within processes)
People(perform one or
many Roles)
Roles(comprise many
activities)
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
Job Descriptions, Skills Matrices, Talent
Management, Selection Processes, etc..
Role Profiles, Grading Structures, Industry Role Evaluation &
Grading, etc… Functional Models, CoBIT,
ITIL, etc..
Processes, Procedures, Work Instructions, etc..
Service Definitions & Catalogues,
SLA’s, OLA’s, TPC’s, etc..
![Page 20: Operating model design v1](https://reader036.fdocuments.net/reader036/viewer/2022070600/58a549a91a28ab4f088b6da3/html5/thumbnails/20.jpg)
Functions(consist of many
activities)
Activities
Processes(are sequenced
activities)
Services(are delivered through Processes by Teams)
Teams(perform activities within processes)
People(perform one or
many Roles)
Roles(comprise many
activities)
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
Job Descriptions, Skills Matrices, Talent
Management, Selection Processes, etc..
Role Profiles, Grading Structures, Industry Role Evaluation &
Grading, etc… Functional Models, CoBIT,
ITIL, etc..
Processes, Procedures, Work Instructions, etc..
Service Definitions & Catalogues,
SLA’s, OLA’s, TPC’s, etc..
Team Structures & Hierarchies,
Workload Capacity, etc..