OpenText: Digitize to Delight – How to Engage the Digital Force
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Transcript of OpenText: Digitize to Delight – How to Engage the Digital Force
Digital Transformation in HR
Improve Employee Experience &
Team Culture
From HR Administration to
Strategic HR
Workforce Management and
Talent Insight
Migration to cloud and mobile apps
Reduce number of HR systems
Adapt to cloud & re-think
HR processes
Value add focused
Employee CentricServices
WorkforceExperience
Re-Imagine YourHR Service
Delivery Model
Governance& Compliance
360° view
Automate YourHR Processes
Predictive Analytics
Flexible Deployment
Seamless Integration
Embrace Digital Technology
Seamless Information
Flow
360
Imperatives for future Talent Engagement
Source: HR Functional Benchmark, The Hackett Group, 2016
Employee self-service usage Manager self-service usage
“Business-centric” service design and delivery
Recruitment & Onboarding
Payroll & Compensation
Benefits Health & Welfare
Performance Management
Learning & Development
Separation / Retirement
• Offer Letter• Job Description • Background
Check• References• I-9• NDA• EEO• Welcome video• Employee
Handbook• Forms
• Incentive Plan• W-2• W-4• Direct Deposit• Garnishments• 401 (k)• Beneficiaries• Bonus Plans• Pension Plans• Stock Options• Executive Plans
• Beneficiaries• Verify Dependents• FMLA docs• STD docs• Direct Deposit• Fitness
Reimbursement• ACA (Affordable
Care Act)
• Performance Review
• Reference Letter• Disciplinary Letter• Promotion Letter• Transfer Letter• Expat Docs• Job Analysis
• Certifications• Sexual Harassment• Trainings• OSHA Training• Professional
Memberships• Videos
• Resignation Letter• Term Letter• Exit List• Un-Employment• Vacation Payout• Legal Document• Retirement Plans• COBRA• Beneficiaries
Document Intensive HR Processes
Recruitment & Onboarding
Payroll & Compensation
Benefits Health & Welfare
Performance Management
Learning & Development
Separation / Retirement
• Offer Letter• ...
• Incentive Plan• …
• Beneficiaries • …
• Performance Review
• …
• Certifications• …
• Resignation Letter
Massive scale of HR documents
30-50unique HR documents per employee
7-30 yearsdocument retention time
2 transactions per doc. per year
1 Human Capital Institute study (2012) with 274 respondents
3 - 5 Mio.unique HR documents
6+ Mio.annual document transactions
Volume of HR documents and related transactions is massive
100,000employees (at ca. 15% turnover rate)
Document Intensive HR Processes
Employee30%
Applicant20%
Contingent5%
Learning project20%
Succession project10%
HR project15%
HR DocumentsCustomer Example
Source: OpenText Customer Survey on Workforce Documents. 2015.
DAY-TO-DAY OPERATIONS High creation, discovery, & archiving costs
Difficult access for employees and managers
PAPER HANDLING & STORAGE Secure transportation of employee documents
High costs for print, copy, mail, and archive (in-house + external)
COMPLIANCE Keeping up with ever-changing regulations
High effort and risk during audits
LEGAL RISK & SECURITY Loss due to fire, water damage, theft
Fines and lost litigation cases
HR is more than the EmployeeChallenges with HR Document Management
Recruitment & Onboarding
Payroll & Compensation
Benefits Health & Welfare
Performance Management
Learning & Development
Separation / Retirement
Focus of Content Services are early phases of employee lifecycle
Enormous potential fro Benefits, Performance and Succession Management
Potential for Digitization
Implemented
Huge Potential for Digitalization of HR Processes
Content Enriched Business Processes
360 degree view
Create / Capture
Review / Collaborate
Access / Distribute
Store / Secure
Preserve / Destroy
Traditional Hyper Connected HR Processes
Create / Capture
Review / Collaborate
Access / Distribute
Store / Secure
Preserve / Destroy
HR Processes SAP SuccessFactors Processes
1-3 year Migration
Global ImplementationShared Service Center
Complex scattered landscape
Country by Country Module by ModuleHybrid operation
Paradigm Shift
HCM
one single source of truth
Resource optimization through process improvements and cycle time reductions
Reduction of admin time by Employee Self Service
Automated Document Generation
Improvement of document management(tracking, versioning, audit, security)
Improved decision making with full transparency
Reduction of processing and handling errors
Process acceleration through online and mobile access
Fast Access to all relevant documents belonging to one business transaction
Better decision and less errors due to consistent documentation
Reduction of space required for physical storage of files (office or archive space)
Elimination of paper archiving facilities (lockers, paper file storage, access control systems)
Elimination of transport-related expenses (postage, internal transport)
Reduction of paper and printing cost
Reduction of implementation cost due to out-of-the-box integration (API) and best practice templates
Elimination of trainings costs due to better UI
Reduction of operations costs by cloud deployment
Improved compliance and control of access to personal data and documents
Unique compliance with complex legal requirements for data retention and security
Lower cost of fines and losing litigation cases
Minimization of risk through fire, theft, water damage, loss, and elimination of consecutive damage caused by such events
Higher motivation due to state of the art user experience
Mobile Access
Social Media Engagement
HR Admin Efficiency
Employee and Manager Efficiency
Employee File and Storage
Cost
Project, Training and IT Operations
Compliance and Risk
Management
Employee Engagement
Value Driver of HR processes
HR Admin Efficiency
Employee and Manager Efficiency
Employee File and Storage
Cost
Project, Training and IT Operations
Compliance and Risk
Management
Employee Engagement
USD 1,470,000
Annual Savings: up to USD 4,632,000
Customer Example 100,000 active employees:
USD 112,000 USD 1,800,000 USD 1,250,000Huge value in case of fines, legal litigation
Motivational impact
Value Driver of HR processes
Easy Employee Collaboration Seamless UI integration Easy Access File sync and share Mobile support
Best in Class Cloud based Content Services for HR
Efficient HR Administration Self-Service Document Generation Document Onboarding HR Reporting & Workflows SAP HCM integration
Centralized Content Management Employee File Document Types Permission & Control HR Workspaces Dossier View Search
Global Information Governance Lifecycle Management Document Retentions Regional Compliance Completeness Check Audit & Activity Log
Extended ECM forSAP SuccessFactors
Your gain.Guaranteed governance
Reduced HR administrative
costs
Faster implementation
Reduced legal risk and liability
Reduced service center response
time
Reduced staff communication
cycle time
Increased HR staff productivity
Better employee satisfaction
Reduced IT administration and
storage costs
