OpenScape Voice V5, Installation and Upgrades, Installation Guide, Issue 9_addfiles

8/18/2019 OpenScape Voice V5, Installation and Upgrades, Installation Guide, Issue 9_addfiles

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Communication for the open minded

Siemens Enterprise Communicationswww.siemens.com/open

OpenScape Voice V5Service Manual

Volume 1, Installation and Upgrades

A31003-H8050-J100-09-7631

In s t a lla t io n


2/756Siemens Enterprise Communicationswww.siemens.com/open

Communication for the open minded

Our Quality and Environmenta l Mana gem ent Sys-

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Copyright © Siemen s Enterprise

Communications GmbH &Co. KG 2011Hofmann str. 51, 80200 München

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is a Tradem ark License e of Sieme ns AG

Reference No.: A31003-H8040-J100-09-7631

The informa tion provided in this document conta ins

merely genera l descriptions or cha racteristics of

performance w hich in case of actua l use do no t

always a pply as described or which may cha nge a s

a result of further development of the products. An

obligation to provide t he respective characte ristics

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contract . Availability and technical specifications a re

subject to cha nge w ithout notice.

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Communications GmbH &Co. KG.

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nam es are tradem arks or registered tradema rks of


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OpenScape Voice V5, Service Manual: Volume 1, Installation and Upgrades 3

Nur für den internen Gebrauch Contents

Contents 0

1 Important Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

1.1 About this Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131.1.1 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131.1.2 Prerequisite Knowledge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131.1.3 Viewing the Document with Adobe Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141.1.4 Special Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

1.2 Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151.2.1 General Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151.2.2 Safety with Electricity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

1.2.2.1 High Voltages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151.2.2.2 Equipment Room. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161.2.2.3 Emergencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

1.2.3 Reporting Accidents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

2 Preparing for the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

2.1 About OpenScape Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192.1.1 Administration and Media Server Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202.1.2 OpenScape Branch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

2.2 Installing OpenScape Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212.2.1 Installation Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212.2.2 Prerequisites and Assumptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222.2.3 Backup License Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232.2.4 OpenScape Voice Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

2.3 Guidelines for Static Routes of Geographically Separated Nodes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282.4 Source Based Routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

2.5 Creating a Node.cfg File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352.6 Loading Patch Sets onto the USB Memory Sticks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

3 Installing the Hardware Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

3.1 Computing Node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 453.1.1 IBM x3650T Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 453.1.2 Fujitsu Siemens Computers PRIMERGY RX330 S1 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 463.1.3 IBM x3250 M2 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 473.1.4 IBM x3250 M3 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 483.1.5 IBM x3550 M2 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493.1.6 IBM x3550 M3 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 503.1.7 Fujitsu Technology Solutions (FTS) PRIMERGY RX200 S6 Server . . . . . . . . . . . . . . . . . . . . . . . . . . 51

3.2 Ethernet Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 523.3 Installing the IBM x3650T Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

3.3.1 How to use the IBM x3650T Server Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 523.3.2 IBM x3650T Server Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 533.3.3 Inventorying and Inspecting the IBM x3650T Server Installation Materials . . . . . . . . . . . . . . . . . . . . . 533.3.4 Locating the IBM x3650T Server Printed Installation Guides and Digital Media . . . . . . . . . . . . . . . . . 543.3.5 Installing the IBM x3650T Servers into the Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 543.3.6 Connecting the Cables to the IBM x3650T Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

3.3.6.1 Connecting the Cables for a Single-Node IBM x3650T. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 553.3.6.2 Connecting the Cables for a Redundant IBM x3650T. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

3.3.7 Modifying the IBM x3650T Server SCSI RAID Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62


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3.3.8 Modifying the IBM x3650T Server BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 693.3.9 IBM x3650T Server Power Up Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 763.3.10 Installing the Intel Server Management Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

3.4 Installing the FSC RX330 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

3.4.1 How to use the FSC RX330 Server Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 823.4.2 FSC RX330 Server Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 823.4.3 Inventorying and Inspecting the FSC RX330 Server Installation Materials . . . . . . . . . . . . . . . . . . . . . 833.4.4 Locating the FSC RX330 Server Printed Installation Guides and Digital Media . . . . . . . . . . . . . . . . . 833.4.5 Installing the FSC RX330 Servers into the Rack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 843.4.6 Connecting the Cables to the FSC RX330 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

3.4.6.1 Connecting the Cables for a Single-Node FSC RX330 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 843.4.6.2 Connecting the Cables for a Redundant FSC RX330 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

3.4.7 Modifying the FSC RX330 RAID Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 923.4.8 Modifying the FSC RX330 BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 993.4.9 Remote Console Startup for the FSC RX330 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1033.4.10 Configuring the iRMC for the FSC RX330 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

3.5 Installing the IBM x3250 M2 and M3 Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

3.5.1 How to use the IBM x3250 Server Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1133.5.2 IBM x3250 Server Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1143.5.3 Inventorying and Inspecting the IBM x3250 Server Installation Materials . . . . . . . . . . . . . . . . . . . . 1143.5.4 Locating the IBM x3250 Server Printed Installation Guides and Digital Media . . . . . . . . . . . . . . . . . 1153.5.5 Installing the IBM x3250 Server into the Rack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1153.5.6 Connecting the Cables to the IBM x3250 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1153.5.7 Modifying the IBM x3250 M2 Server BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1173.5.8 Modifying the IBM x3250 M3 Server UEFI Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1233.5.9 IMM and Remote Console Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1313.5.10 Configuring the IMM for the IBM x3250 M3 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

3.6 Installing the IBM x3550 M2 and M3 Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1423.6.1 How to use the IBM x3550 M2/M3 Server Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

3.6.2 IBM x3550 M2/M3 Server Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1423.6.3 Inventorying and Inspecting the IBM x3550

M2/M3 Server Installation Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1433.6.4 Locating the IBM x3550 M2/M3 Server Printed Installation Guides and Digital Media . . . . . . . . . . . 1433.6.5 Installing the IBM x3550 M2/M3 Servers into the Rack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1443.6.6 Connecting the Cables to the IBM x3550 M2/M3 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

3.6.6.1 Connecting the Cables for a Single-Node IBM x3550M2/M3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

3.6.6.2 Connecting the Cables for a Redundant IBM x3550M2/M3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

3.6.7 Modifying the IBM x3550 M2/M3 RAID Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1513.6.8 Modifying the IBM x3550 M2/M3 BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1573.6.9 Configuring the IMM for the IBM x3550 M2/M3 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1643.6.10 Remote Console Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

3.7 Installing the FTS RX200 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1723.7.1 How to use the FTS RX200 Server Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1723.7.2 FTS RX200 Server Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1723.7.3 Inventorying and Inspecting the FTS RX200 Server Installation Materials . . . . . . . . . . . . . . . . . . . . 1733.7.4 Locating the FTS RX200 Server Printed Installation Guides and Digital Media . . . . . . . . . . . . . . . . 1733.7.5 Installing the FTS RX200 Servers into the Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1743.7.6 Connecting the Cables to the FTS RX200 Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

3.7.6.1 Connecting the Cables for a Single-Node FTS RX200 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1743.7.6.2 Connecting the Cables for a Redundant FTS RX200 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176


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3.7.7 Modifying the FTS RX200 RAID Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1813.7.8 Modifying the FTS RX200 BIOS Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1923.7.9 Remote Console Startup for the FTS RX200 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2053.7.10 Firmware Updates for the FTS RX200 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

4 Install ing the OpenScape Voice Reference Image. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2134.1 Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2134.2 Installation via DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

4.2.1 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2134.2.2 Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

4.3 Virtualization Environment Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2224.3.1 Virtualization — Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2234.3.2 Checklist for Virtualization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2264.3.3 Virtual Machine Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

4.3.3.1 Requirements to Underlying Host Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2274.3.3.2 Virtual Machine Configuration Parameters Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2284.3.3.3 Overview of the OSV Virtual Machine Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

4.3.3.4 Virtual Machine Network Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2324.3.3.5 .Virtual Machine Memory Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2334.3.3.6 Virtual Machine CPU Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2334.3.3.7 Virtual Machine Disk Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2334.3.3.8 Other Parameters to Consider for the Virtual Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

4.3.4 Creating a Node.cfg File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2354.3.4.1 Creating a Virtual Floppy Disk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2374.3.4.2 Saving the node.cfg File to Virtual Floppy Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2374.3.4.3 Saving the node.cfg File and Patchsets to a CD ISO Image. . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

4.3.5 Preparation of the Image DVD’s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2404.3.6 VMware vSphere Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

4.3.6.1 Configuration of Login Credentials in VMware vSphere Client . . . . . . . . . . . . . . . . . . . . . . . . . . 2404.3.6.2 Uploading a file to the Datastore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

4.3.7 Preparation of the VMware Virtual Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2434.3.7.1 Examples of Physical Server NIC to VMNIC Mapping for IBM x3550 M2/M3, FSC RX330 & FTS

RX200 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2434.3.7.2 Preparation of the VMware Virtual Switches: Two Physical Servers Setup (Co-Located or Geo-Sep-

arated) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2444.3.7.3 Preparation of the VMware Virtual Switches: Co-Located with one Physical Server . . . . . . . . . 2494.3.7.4 Preparation of the VMware Guest Machines - One Physical Server Solution. . . . . . . . . . . . . . . 2564.3.7.5 Preparation of the VMware Guest Machines - Two Physical Server Solution. . . . . . . . . . . . . . . 2674.3.7.6 Adding a CD/DVD drive to the virtual machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2684.3.7.7 Loading the Image on the VMware Guest Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

4.3.8 Virtual Machine Post Installation Best Practices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2834.3.8.1 Increasing Node Boot-Up Speed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

4.4 Post Software Installation Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2844.4.1 Verify Remote Access for srx Account in a Standard Duplex. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2844.4.2 Changing the User ID and Password for the IMM/iRMC Account . . . . . . . . . . . . . . . . . . . . . . . . . . . 2844.4.3 Configuring the Ethernet NICs for Fixed Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2864.4.4 Checking Ethernet Port Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2884.4.5 Testing the KVM/Mouse Combination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2934.4.6 SNMP Community Names on OpenScape Voice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

4.4.6.1 Changing the Community String for the Emanate Master Agent. . . . . . . . . . . . . . . . . . . . . . . . . 2944.4.6.2 Restarting the EMANATE Master SNMP Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

4.4.7 Configuring the OpenScape Voice Entry SBC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295


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4.4.7.1 SBC Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3014.4.7.2 SBC Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

4.4.8 Stopping the Loquendo Trap Manager Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

5 Installing the OpenScape Appli cations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305

5.1 Installation Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3055.1.1 Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3065.1.2 Customer Provided Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306

5.2 Installation Instructions for Applications Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3085.2.1 Installing SLES 10 OS with Appropriate Service Pack onto the External Applications Server . . . . . 308

5.2.1.1 Installing SLES 10 with appropriate service pack onto the IBM x3650T . . . . . . . . . . . . . . . . . . 3095.2.1.2 Installing SLES 10 with appropriate service pack onto the FSC TX150 . . . . . . . . . . . . . . . . . . 3165.2.1.3 Installing SLES 10 with appropriate service pack onto the FSC RX330 . . . . . . . . . . . . . . . . . . 3265.2.1.4 Operating Systems Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335

5.2.2 External Applications Server Port List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3365.2.3 OpenScape Media Server and OpenScape UC Application Installation Overview . . . . . . . . . . . . . . 3385.2.4 Installation/Update Instructions for Integrated Simplex Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . 340

5.2.4.1 Prepare Installation of Integrated Simplex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3405.2.4.2 Response File for the Integrated Simplex Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3415.2.4.3 Installation of Integrated Simplex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3435.2.4.4 SSDP Plug-In Installation for Integrated Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3445.2.4.5 Add Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3455.2.4.6 Start OpenScape UC Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3455.2.4.7 Update of Integrated Simplex. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3465.2.4.8 Uninstall the Integrated Simplex Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346

5.2.5 Installation/Update Instructions for Media Server Standalone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3475.2.5.1 Providing a Server Standalone Setup Medium. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3495.2.5.2 Response File for Media Server Standalone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3505.2.5.3 Installing Media Server Standalone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3525.2.5.4 SSDP Plug-In Installation for Media Server Standalone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352

5.2.5.5 Adding Additional Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3535.2.5.6 Start OpenScape UC Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3545.2.5.7 Update Media Server Standalone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354

5.2.6 Installation/Update Instructions for Multiple Communications Server Admin deployment. . . . . . . . . 3595.2.6.1 Prepare Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3595.2.6.2 Response File for Multiple Communications Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3605.2.6.3 Installing Multiple Communications Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3635.2.6.4 SSDP Plug-In IInstallation for for Multiple Communications Server. . . . . . . . . . . . . . . . . . . . . . 3645.2.6.5 Adding Additional Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3645.2.6.6 Start OpenScape UC Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3665.2.6.7 Update Multiple Communications Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3665.2.6.8 Remote Access for srx Account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369

5.2.6.9 Survival Authority on the Multiple Communications Server Admin deployment. . . . . . . . . . . . . 3705.2.7 Configuring the OSV Connectivity in CMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3705.2.8 Activating IPSec Between OpenScape Voice and the External Applications Server . . . . . . . . . . . . 381

5.2.8.1 Uninstalling IPsec. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3845.2.8.2 IPSec Support for Multiple OpenScape Voice Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 384

5.3 Starting and Stopping the OpenScape Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3845.4 Accessing the OpenScape Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 385

5.4.1 Accessing the CMP/OpenScape Voice Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3855.4.2 Accessing DLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3855.4.3 Accessing CLM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386


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5.5 Retrieving Trace File Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3865.6 Installing a HotFix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3895.7 Upgrade of External Application Server (OffBoard) Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391

5.7.1 Upgrade of V3.1R3 Applications to V5 Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392

5.7.2 Upgrade of V4R1 Applications to V5 Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3955.8 Fallback During Upgrade Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3985.8.1 Fallback of an Integrated Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3985.8.2 External Application Server (OffBoard) Installation Fallback from V5 Applications to V3.1R3 DVD8. 3985.8.3 External Application Server (OffBoard) Installation Fallback from V5 Applications to V4R1 DVD3 . . 399

5.9 Uninstall External Application Server (OffBoard) Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400

6 Survival Authori ty and IPMI Shutdown Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405

6.1 Shutdown Agent Overview (Non-Virtual environment). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4066.2 Shutdown Agent Overview (Virtual environment) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4076.3 Hints on Survival Authority placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4086.4 Survival Authority on the CMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4096.5 Installing a Standalone Survival Authority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411

6.5.1 Installing the Java Runtime Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4126.5.2 Installing the Standalone Survival Authority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4126.6 Updating the Standalone Survival Authority. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4166.7 Verifying the Shutdown Agents Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 418

6.7.1 Monitoring the Shutdown Agents From the Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4196.7.2 Examples of sa_down.log and sa_ipmi.log Output. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4206.7.3 Activity Log for Survival Authority Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 422

7 Overview of Upgrades and Migrations to OpenScape Voice V5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425

7.1 Solution Upgrade Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4287.2 Hardware Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 428

7.2.1 Hardware Platform Migrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4287.2.2 IBM x3650T Memory Expansion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 429

7.2.3 Converting to a Multi-Partition Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4297.2.4 IBM x3650T Simplex to Standard Duplex Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4297.2.5 FSC RX330 Simplex to Standard Duplex Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4307.2.6 IBM x3550 M2/M3 Simplex to Standard Duplex Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4317.2.7 FTS RX200 Simplex to Standard Duplex Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4317.2.8 Additional Servers for Migrations to Standard Duplex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 432

7.3 Upgrade and Migration Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4347.3.1 Upgrade Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4347.3.2 Hardware Migrations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4357.3.3 Product/Node Deployment Migrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 435

7.4 Completing the Upgrade to V5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4377.5 Post Upgrade Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 442

7.5.1 Create CLI Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4427.5.2 Create Linux Accounts for CLI Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4427.5.3 Take File System and Database Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4437.5.4 Modifying Node Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4437.5.5 Executive-Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4447.5.6 Executive - Assistant with Cockpit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 444

8 Upgrades to OpenScape Voice V5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 445

8.1 Procedure Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4458.1.1 Applicable Upgrade Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4468.1.2 Preparation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 447


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8.1.3 Required Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4488.1.4 Split Mode Upgrade Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4488.1.5 Operational Impacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 451

8.1.5.1 Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 451

8.1.5.2 Call Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4518.2 Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4538.2.1 System Information and Access Rights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4538.2.2 Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4538.2.3 IP Network Requirements for Geographically Separated Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . 4538.2.4 Convert to Multi-Partition System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 455

8.3 Preparation Phase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4568.3.1 Collect System Data on Node 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4568.3.2 Create the Node.cfg for the Target Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4588.3.3 Copy the Node.cfg Files to USB Memory Sticks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4618.3.4 Verify Prerequisites Met According to Release Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4628.3.5 Obtain Licenses for the Target Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 462

8.4 Pre-Maintenance Window Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 463

8.4.1 Run RapidStat on Both Nodes and Analyze Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4638.4.2 Make Test Calls and Document Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4638.4.3 Perform Any Customer Specific System Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4638.4.4 Verify V3.1R3/V4R1 Patch Set Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4638.4.5 Perform a Database and File System Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4638.4.6 Verify the Ethernet Configuration of the External Applications Server . . . . . . . . . . . . . . . . . . . . . . . 4648.4.7 Verify the Hosts File Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4648.4.8 Executive Assistant with Cockpit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 466

8.5 Upgrading an Integrated Simplex System (Toolkit Method) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4678.6 Upgrading a Standard Duplex System (SMU Method) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4728.7 Upgrading a Standard Duplex System (Toolkit Method) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4908.8 Remote SW Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 495

8.8.1 SW Upgrade for Configuration Standard Duplex. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4958.8.2 SW Upgrade for Configuration Simplex. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4968.8.3 How to Upgrade SW Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4978.8.4 How to Fallback if Failure During Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4988.8.5 How to Fallback if Failure During Import . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 499

8.9 Customize Node 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5008.9.1 Log In to Node 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5008.9.2 Customize Node 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5018.9.3 Verify Node Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 502

8.10 Customize Node 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5068.10.1 Log In to Node 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5068.10.2 Customize Node 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 506

8.11 Fallback Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5088.11.1 Fallback Procedure 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5088.11.2 Fallback Procedure 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5118.11.3 Fallback Procedure 3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5168.11.4 Fallback Procedure 4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5218.11.5 Fallback Procedure 5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5238.11.6 General Hard Fallback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5278.11.7 Fallback for Toolkit Upgrades/Migrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 528

8.12 Handle System Differences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5298.12.1 Summary Report Items that can be Ignored . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5388.12.2 Summary Report Items that can be Ignored after Node 1 Installation Comparison . . . . . . . . . . . . 541


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9 Migrations to OpenScape Voice V5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 545

9.1 Hardware Platform Migrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5469.1.1 Simplex to Simplex Hardware Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5479.1.2 Simplex to Standard Duplex Hardware Migration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 552

9.1.3 Integrated Duplex to Standard Duplex Hardware Migration (Node Deployment Unchanged) . . . . . . 5569.1.4 Integrated Duplex to Standard Duplex Hardware Migration (Node Deployment Changed) . . . . . . . . 5609.1.5 Standard Duplex to Standard Duplex Hardware Migration (Node Deployment Unchanged) . . . . . . . 5649.1.6 Standard Duplex to Standard Duplex Hardware Migration (Node Deployment Changed) . . . . . . . . . 5699.1.7 Low Cost to Standard Duplex Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 574

9.2 Product Type and Node Deployment Migrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5799.2.1 Simplex to Standard Duplex Product Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5799.2.2 Integrated Duplex to Standard Duplex Product Migration (Node Deployment Unchanged). . . . . . . . 5839.2.3 Integrated Duplex to Standard Duplex Product Migration (Node Deployment Changed). . . . . . . . . . 5869.2.4 Standard Duplex Node Redeployment Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 591

9.3 Create the Node.cfg for the Target System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5969.4 Download and Install the Migration Toolkit Software to the Source System . . . . . . . . . . . . . . . . . . . . . . . 6009.5 Export the Data of the Source System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 601

9.6 Download and Install the Migration Toolkit Software to the Target System. . . . . . . . . . . . . . . . . . . . . . . . 6029.7 Import the Source System Data to the Target System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6029.8 Remove the Migration Toolkit Software from the Target System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6049.9 Configure the OpenScape Applications Server for Access to the Nodes . . . . . . . . . . . . . . . . . . . . . . . . . 6049.10 Create the Node.cfg for the Target System (Source system = Low Cost) . . . . . . . . . . . . . . . . . . . . . . . . 607

10 Basic Traffic Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 615

10.1 Installation (Server) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61510.2 Installing (Client) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61510.3 Using the Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 615

10.3.1 Graphical and Numerical Data Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61610.3.2 Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 616

10.4 Feature Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 617

A Example Ins tal l_Time.log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 619

B IBM x3650T RAID Card Removal Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 621

B.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 621B.2 Verify RAID Card Is Installed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 621B.3 RAID Card Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 622

B.3.1 Required Tools and Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 622B.3.2 RAID Card Removal Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 622

C IBM x3650T Quad Ethernet Card Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 629

C.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 629C.2 Quad Ethernet Card Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 629

C.2.1 Required Tools and Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 629

C.2.2 Quad Card Ethernet Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 629

D IBM xSeries 345 and 346 Wiring Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 637

E Changing NTP Server or DNS Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 639

F Updating the Node.cfg File (Also Known as EZIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 641

G Formatting a USB Memory Stick. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 647

G.1 Formatting Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 647

H Verifyi ng V3.1R3/V4R1 Survival Authority and IPMI Shutdown Agents . . . . . . . . . . . . . . . . . . . . . . . . 649

H.1 Verifying the V3.1R3 Survival Authority and IPMI Shutdown Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . 649


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H.1.1 V3.1R3 Monitoring the Survival Authority From the Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 649H.1.2 V3.1R3 Examples of SA_die.log and SA_ipmi.log Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 650

H.2 Verifying the V4R1 Survival Authority and IPMI Shutdown Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 653H.2.1 V4R1 Monitoring the Shutdown Agents From the Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 653

H.2.2 V4R1 Examples of SA_down.log and SA_ipmi.log Output. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 654I Removal of Obsolete IP Addresses when Upgrading to V4R1 (or higher releases) . . . . . . . . . . . . . . . 657

I.1 OpenScape Voice V4R1 Solution Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 657I.2 Queries to be Performed on V3.1R3/V4R1 Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 660

I.2.1 OpenScape Voice System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 660I.2.1.1 Run Net Sniffer on Each Node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 660I.2.1.2 Run DLS Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 663

I.2.2 Proxies and Gateways – Part 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 672I.2.2.1 HiPath 3000 Switch Communicating with OpenScape Voice Server . . . . . . . . . . . . . . . . . . . . . 672I.2.2.2 HG1500 Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 673I.2.2.3 HiPath 4000 Switch Communicating with OpenScape Voice Server . . . . . . . . . . . . . . . . . . . . . 673I.2.2.4 RG8700 Gateways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 675

I.2.2.5 RG2700 Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 676I.2.2.6 OpenScape Branch Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 677I.2.2.7 Mediatrix Gateways. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 678I.2.2.8 Comdasys Gateways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 679

I.2.3 Proxies and Gateways – Part 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 680I.2.3.1 Examining DNS Server Settings Directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 683I.2.3.2 FQDN Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 684I.2.3.3 DNS SRV Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 685I.2.3.4 Xpressions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 686I.2.3.5 SIP Trunking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 687I.2.3.6 Convergence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 689

J Media Server Announcements, Treatments and Prefix Access Code Installation Guide. . . . . . . . . . . 691

J.1 Media Server Provisioning Script Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 691J.1.1 Media Server Provisioning Script. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 692J.1.2 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 692J.1.3 The Four Destination Types and a short Explanation of the Equivalent Media Server Deployment: 693J.1.4 Explanation of each of the Options Offered by the msconf.sh script . . . . . . . . . . . . . . . . . . . . . . . . . 693

J.1.4.1 Option 11 Assign all default (restore). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 693J.1.4.2 Option 12 Assign missing default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 693J.1.4.3 Option 21 Remove all default. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 694J.1.4.4 Option 22 Remove all treatments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 694J.1.4.5 Option 31 Modify destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 694J.1.4.6 Option 41 Centralized Deployment - Single MS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 694J.1.4.7 Option 42 Centralized Deployment - Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 694J.1.4.8 Option 43 Distributed Deployment - Routing Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 694J.1.4.9 Option 81 Collect MS provisioning information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 695J.1.4.10 Option 82 Update MS treatment provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 695

J.2 Centralized Deployment for Single MS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 696J.2.1 Media Server Provisioning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 696J.2.2 Treatments Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 697

J.3 Centralized Deployment for Destination MS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 700J.3.1 Media Server Provisioning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 700J.3.2 Treatments Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 702

J.4 Distributed Deployment for Subscribers with Routing Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 704J.4.1 Media Server Provisioning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 704


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J.4.2 Treatments Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 706J.5 How to Add/Delete Default Siemens PACs for Vertical Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 709

J.5.1 Add Default Siemens PACs for Vertical Services Using the pac.sh Script . . . . . . . . . . . . . . . . . . . . . 709J.5.2 Delete the Default Siemens PACs (Prefix Access Codes) for Vertical Services Using the pac.sh Script.

713K Configuring the OSV Nodes for Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 715

K.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 715K.2 Shutting Down the Node(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 715

L OpenScape Voice Signaling Stream Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 717

L.1 TLS Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 717L.1.1 Endpoint Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 718

L.1.1.1 TLS Protection of Endpoint SIP Signaling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 718L.1.1.2 TLS Protection of SIP and SIP-Q Server Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 720

L.1.2 Sample Connection Call Flows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 721L.1.3 OpenScape Voice Platform Signaling Managers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 724L.1.4 DNS Survivability Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 725

L.1.5 High Availability with SRV. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 727L.1.5.1 Simple Example Including DNS Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 728

L.1.6 Interaction of DNS-SRV and TLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 729L.1.6.1 Example 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 731L.1.6.2 Example 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 732L.1.6.3 Example 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 733L.1.6.4 Example 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 734

L.1.7 Practical Deployment Recommendations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 736L.2 Creating a TLS Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 737

L.2.1 OpenSSL Command Line Utility And Configuration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 738L.2.2 CA Certificates And Their Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 739

L.2.2.1 Creating a Root CA Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 740

L.2.2.2 Creating an Intermediate CA Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 742L.2.2.3 Creating a Server Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 743L.2.2.4 Creating a Client Certificate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 744L.2.2.5 Creating Third-Party Product Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 746L.2.2.6 Creating the Diffie-Hellman Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 747

L.2.3 Example Root CA Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 747L.3 Installing or Updating a TLS Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 749

L.3.1 Installing a Certificate on an Endpoint Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 750L.3.2 Installing a Certificate on a Mutual Authentication Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 751L.3.3 Installing a Certificate on a Mutual Authentication Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 752

L.4 Client (Endpoint) Authentication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 752L.5 Media Server Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 753

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 755


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1 Important Notices

1.1 About this Book

This book guides installation personnel through the process of installing the

hardware and software up to and including the point where provisioning can begin

and the expanded network components can be installed and verified. The user

must refer to the provisioning and expanded network component document (s) to

support that phase of the system installation process.

1.1.1 Audience

The audience for this guide is Siemens Professional Services and Back LevelSupport personnel. Note that this does not preclude other Siemens personnel,

customers, or third-party service providers who have the necessary prerequisite

knowledge from using the guide.

1.1.2 Prerequisite Knowledge

This guide is written to the user who has:

• Successfully completed the Siemens OpenScape Voice installation and

technical training courses.

• Advanced SuSE Linux Enterprise Server (SLES) operating system and

Microsoft Windows operating systems knowledge and experience.

• Basic knowledge of the third-party platforms and equipment used for

OpenScape Voice including: their physical characteristics, their assembly,

their documentation (installation, service, and troubleshooting), and the

documentation web sites associated with the third-party platform and

equipment manufacturers.

• Basic knowledge of the industry standards and specifications utilized by

OpenScape Voice and associated equipment.

The procedures in this guide require an understanding of and adherence to local

safety practices, the safety practices identified in this guide, and the safety

practices identified in the third-party documentation.


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1.1.3 Viewing the Document with Adobe Reader

When viewing the document with Adobe Reader add the “Previous View” icon to

the Reader toolbar. This will ease the navigation between this procedure and

associated sections of the document.

Add the “Previous View” icon as follows;

1. Open the tools menu.

2. Navigate to ‘Customize Toolbars’; this will present the ‘More Tools’ window.

3. In the ‘More Tools’ window scroll down to the ‘Page Navigation Toolbar’.

4. Select the ‘Previous View’ icon.

5. Select ‘Okay’ in the ‘More Tools’ window.

1.1.4 Special Notices

Potentially dangerous situations are noted throughout this guide. The three alert

methods are defined below:

DANGER A danger notice calls attention to conditions that, if not avoided, will

result in death or serious injury.

WARNING A warning notice calls attention to conditions that, if not avoided,

could result in death or serious injury.

Caution A caution notice calls attention to conditions that, if not avoided,

may damage or destroy hardware or software.


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1.2 Safety

The following information is included in this publication for the use and safety of

installation and maintenance personnel.

1.2.1 General Safety

• Do not attempt to lift objects that you think are too heavy for you.

• Do not wear loose clothing; tie back your hair while working on machines.

• Wear eye protection when you are working in any conditions that might be

hazardous to your eyes.

• After maintenance, reinstall all safety devices such as shields, guards, labels,

and ground wires. Replace worn safety devices.

• If you feel any action is unsafe, notify your manager before proceeding.

• Do not use a telephone to report a gas leak while in the vicinity of the leak.

1.2.2 Safety with Electricity

Danger: Do not take chances with your life. Follow these safety guidelines

carefully.

1.2.2.1 High Voltages

• Observe all safety regulations and read the warnings, cautions, and notes

posted on the equipment.

• Find the switch to power off the cabinet. Read the posted instructions.

• Ensure that a machine cannot be powered on from another source or

controlled from a different circuit breaker or disconnecting switch.

• When a procedure requires that you power off the system:

– Lock the wall box-switch in the off position.

– Attach a DO NOT OPERATE tag to the wall box-switch.

• Never assume that the power is turned off. Always check to ensure that a

circuit does not have power.


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• Do not work alone. Work with another person who knows the locations of the

power-off switches, especially if you are working with exposed electrical

circuits.

•Follow the instructions in the manual carefully, especially when working withcircuits that are powered. Disconnect power when instructed to do so in the

procedures.

• Disconnect all power before working near power supplies unless otherwise

instructed by a maintenance procedure.

• Disconnect all power before installing changes in machine circuits unless

otherwise instructed by a maintenance procedure.

• High voltages capable of causing shock are used in this equipment. Be

extremely careful when measuring high voltages and when servicing cards,

panels, and boards while the system is powered on.

• Do not wear jewelry or other metal objects.

• When possible, work with one hand so that a circuit is not created. Keep the

other hand in your pocket or behind your back.

• Use caution when installing or modifying telephone lines. Never install

telephone wiring during an electrical storm.

• Never install a telephone jack where it can get wet unless the jack is

specifically designed for wet conditions.

• Never touch uninsulated telephone wires or terminals unless the telephone

line has been disconnected at the network interface.• Avoid using a telephone (other than the cordless type) during an electrical

storm due to the remote risk of shock from lightning.

1.2.2.2 Equipment Room

• Look for hazards in your area and eliminate them. Examples are moist floors,

ungrounded power extension cables, power surges, and missing safety

grounds.

•Rubber electrostatic mats will not protect you from electrical shock. Do notuse them for this purpose. Stand on suitable rubber mats to insulate you from

grounds such as metal floor strips and machine frames.

• Do not use tools covered with a soft material that does not insulate you when

working with powered circuits. Use only tools and testers suitable for the job,

approved by Siemens. Do not use worn or broken tools or testers; inspect

them regularly.

• Set controls on testers correctly and use approved probe leads and

accessories intended for that tester.


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• The surface of a mirror is conductive. Do not touch powered circuits with a

mirror. To do so can cause personal injury and machine damage.

• Do not store combustible gases or flammable materials in cabinets near the

site.

1.2.2.3 Emergencies

• Be familiar with first aid for electrical shock. This includes resuscitation

methods, heartbeat restoration, and burn treatment.

• Use caution if an accident occurs. Disconnect the power before touching the

victim.

• If you do not know how to disconnect the power, use a nonconductive object,

such as a wooden rod, to push or pull the victim away from electrical contact.

• Administer resuscitation if the person is not breathing.

• If you are trained and certified, administer cardiac compression if the heart is

not beating.

• Call a rescue group, an ambulance, or a hospital immediately.

1.2.3 Reporting Accidents

• Report to your manager all accidents, near accidents, and possible hazards

to ensure their causes are resolved as soon as possible.

• Report any electric shock, no matter how small.


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About OpenScape Voice

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2 Preparing for the Installation

2.1 About OpenScape Voice

OpenScape Voice is available as a redundant or a single-node system:

• OpenScape Voice redundant is available in a standard duplex configuration:

The nodes in an A31003-H8040-J100-09-7631 redundant system can be

deployed as follows:

– Co-located nodes

– Geographically separated nodes in either the same subnet or in different

subnets.

The cluster interconnect links for geographically separated nodes employ

a layer 3 IP connection.

The layer 3 IP cluster interconnect connection uses a proprietary

transport layer protocol, Internode Communication Facility (ICF), for

communication. If the cluster interconnect traffic passes through a

firewall, the firewall might block all this traffic. If this is the case, ensure

that the customer has defined custom rules in the firewalls to allow ICF

traffic.

Note: The distance between geographically separated nodes is limited by

a maximum round-trip delay between the nodes of 100 milliseconds. Thetheoretical maximum distance is 6,000 miles (10,000 kilometers), but the

customer’s network must be able to keep the round-trip delay between

the nodes to less than 100 milliseconds.

– Standard duplex: The OpenScape Applications (OpenScape Voice

Assistant, RG8700 Assistant, OpenScape Media Server, Customer

License Manager [CLM], Common Management Portal [CMP], and

OpenScape UC Application [not available with initial release of

OpenScape Voice V4]) are installed on an external applications server (or

servers depending upon the OpenScape Voice configuration [the

OpenScape Media Server can be installed on one or more separateexternal servers]).

Note: The OpenScape Applications Deployment Service (DLS)

component might not be supported on the external applications server

due to sizing limitations. A separate server running Microsoft Windows


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might be required for the DLS component. Please review the DLS release

notes for sizing limitations when DLS is installed as a component of the

external applications server.

• In tegrated s implex : In this configuration, the OpenScape Applications

(OpenScape Voice Assistant, RG8700 Assistant, OpenScape Media Server,

Customer License Manager [CLM], Common Management Portal [CMP],

Deployment Service [DLS], and OpenScape UC Application [not available

with initial release of OpenScape Voice V4]) are installed on the same server

(the OpenScape Media Server or DLS can be optionally installed on a

separate external server) that hosts OpenScape Voice.

• The OpenScape Voice Entry (a low-cost integrated simplex system on an IBM

x3250 M2 server) is offered beginning with OpenScape Voice V4. The lower

cost is achieved by reducing the hardware components and adding an

integrated Session Border Control (SBC) functionality. In OpenScape VoiceV5, the low-cost integrated simplex system is available on IBM x3250 M2 and

x3250 M3 servers.

2.1.1 Administ ration and Media Server Options

The administration and media server deployment options are as follows:

• Integrated simplex: The administration tools and OpenScape Media Server

are installed on the same server (and additional external servers depending

on configuration) that hosts OpenScape Voice.

• Standard duplex: The administration tools and OpenScape Media Server are

installed on an external applications server (and additional external servers

depending on configuration).

• RadiSys Convedia media servers are also available for use with OpenScape

Voice.

At ten tion: When servers (e.g media server or DLS) in the same network as one

of the OSV's subnets need to communicate with another of the OSV's subnets,

then changes to the network firewall are required to allow this communication.

Any questions should be addressed to the next level of support.

2.1.2 OpenScape Branch

Available in conjunction with OpenScape Voice V5 is OpenScape Branch for

remote branch offices.

OpenScape Branch provides:


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• Continuance of communication services while providing a feature rich set of

survivability capabilities at a remote branch location during loss of

communication or service degradation between the remote branch and the

main location.

• A local Media Server for tones, announcements and conferencing reducing

the bandwidth needed between the locations.

• Proxy and Session Border Controller (SBC) functionalities and security

functions like Firewall and Virtual Private Network (VPN).

• Deployment on several hardware platforms: from one with a maximum

capacity of up to 50 users to one with a maximum of up to 6000 users.

• Management via the main location’s OpenScape Voice CMP/Assistant and a

localized OpenScape Branch Management Portal.

Refer to OpenScape Branch V1 R4, Installation and Upgrades, Installation Guide,Issue 5, part number: A31003-H8113-J100-5-7631, for OpenScape Branch

installation instructions.

2.2 Install ing OpenScape Voice

2.2.1 Installation Media

The installation media is as follows:

• Reference Image DVD: One DVD for a simplex system and two DVDs for a

redundant system.

The OpenScape Voice V5 Reference Image DVD provides the following

components:

– OpenScape Voice software

– OpenScape Applications (OpenScape Voice Assistant, RG8700

Assistant, OpenScape Media Server, Customer License Manager [CLM],

Common Management Portal [CMP], Deployment Service [DLS], and

OpenScape UC Application [not available with initial release of

OpenScape Voice V4])

– SuSE Linux Enterprise Server Version 10 (SLES 10) operating system

with Service Pack 3, Fujitsu-Siemens PrimeCluster, Fujitsu-Siemens

Resilient Telco Platform, SolidTech Database Engine, and other

miscellaneous Siemens and third-party software

• OpenScape Voice V5 Installation Wizard CD

Provides several components that help you create the node.cfg file that is

used during the installation to modify the Reference Image.


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• Node.cfg and response file media

One or two USB memory sticks as appropriate for the type of system (one for

a single-node system and two for a redundant system).

Note: Response files no longer need to be generated for integrated systems

and they should not be placed on USB sticks. If a response file is found on

the USB stick that file will take precedence over the file that is automatically

generated via the Image installation.

• OpenScape Applications DVD 1 and 2

Note: The OpenScape Applications DVDs are used to install or upgrade the

external OpenScape Applications server for the standard duplex system only.

In the case of an integrated simplex (install and upgrades) , the OpenScape

Applications DVD is only used to create the response files if needed. In V5R0(and later releases) integrated systems response files are built automatically

as part of the installation process. Response files no longer need to be

generated for images and are not required on USB sticks. If a response file is

found on the USB stick that file will take precedence over the file that is

automatically generated via the Image installation. For integrated systems,

the OpenScape Applications are installed using the OpenScape Voice V5

Reference Image DVD.

DVD 1 contains the OpenScape Applications. This DVD is used to install the

OpenScape Applications onto the external applications server for a standard

duplex after the OpenScape Voice reference image has been installed ontothe nodes. DVD 2 contains the Loquendo TTS announcements.

2.2.2 Prerequisites and Assumptions

The building of the network infrastructure required to support OpenScape Voice

and the network components associated with OpenScape Voice is outside the

scope of this guide. The following is assumed:

• The design and the configuration of the network infrastructure and

OpenScape Voice is complete.

• The IP addresses for OpenScape Voice and its expanded network

components have been established and are available to the installation team.

• All the information necessary for creating the node.cfg file is available and

has been provided to the installation team.

• All information relevant for implementing IPSec is available and has been

provided to the installation team.


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2.2.3 Backup License Recommendations

It is strongly recommended that backup license files, which Siemens supplies at

no charge, be readily available. This ensures a rapid return to service if a system

restore must be performed, as described in the OpenScape Voice V4, NetworkPlanning GuideOpenScape Voice V4, Design and Planning: Volume 3, Security

Reference.

At tention: OpenScape Voice may not be fully operational until these new

licenses are installed.

Refer to OpenScape Voice V4, Reference Manual: Volume 1, System Overview

and Description for detailed information on licensing.


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2.2.4 OpenScape Voice Installation Checklist

Use the checklist as follows:

1. Make two copies of the checklist.

– Keep one copy at the installation site in a location accessible by the

installation team members.

– Keep the other copy with you as a backup in the event something

happens to the job site copy.

2. Inform the installation team members of the location of the checklist and ask

them to initial the checklist item when they complete tasks for which they are

responsible.

3. At the beginning and end of your shift each day, update your copy of the

checklist to match the copy kept at the installation site.

Item Description Initials

Pre-installation activities: These activities should be completed prior to arriving at the customer’s installation site

to perform the physical installation tasks.

1. Download the following from SWS:

• The OpenScape Voice V5 reference image and burn (use DVD-R media) it to a DVD (for

a single node system) or two DVDs (for a redundant system).

• The Installation Wizard ISO image and burn it to a CD.

• The OpenSca

OpenScape Voice V5, Installation and Upgrades, Installation Guide, Issue 9_addfiles

Documents

Transcript of OpenScape Voice V5, Installation and Upgrades, Installation Guide, Issue 9_addfiles