Siemens Enterprise Communicationswww.siemens-enterprise.com

OpenScape OfficeUnified Communications for medium-sized enterprises

OpenScape Office is a unified communications application suite which provides easy-to-use functions such as presence, messaging including voicemail and fax box, mobility and contact center for organizations up to 384 users.

We invite you to open up your office to a new way of communicating. By providing built-in unified communications functions, it is able to support you in meeting all your business requirements and extending the value of a call. Inefficiency in communication is drastically reduced with OpenScape Office.

OpenScape OfficeOpenScape Office is a total solution pack-age that comes with a whole host of cool features. These features are used in the OpenScapeOffice applications:

• myPortal• myPortal for Outlook• myAttendant

Just think how convenient OpenScape Office could be for your business.

The features of the contact center with the myAgent and myReports applications can be found in the datasheet for the Open-Scape Office Contact Center.

PresenceIt allows everyone to indicate their pres-ence with the applications. You can then tell if someone is in a meeting, conducting a call, when they will be again available and how best to reach them. If you're out of the office, you can update your availability via your phone.

CallMe Permanently office based staff may find it necessary to work from home sometimes. CallMe lets anyone in your company turn any phone, anywhere, into their work phone for as long as they want – and you pay the same call rates as you would if they were working in the office.

DirectoriesForget multiple directories and personal phone lists. With OpenScape Office you have ONE directory that brings ALL your contacts together.

Favorites listGroup all your key contacts in one place. Drag and drop your favorites as your work teams or projects change.

Personal journalDisplays your call history and tracks and pri-oritizes which customers, vendors and other contacts you need to get in touch with. Just click to call them back.

Voicemail boxRoute all your mobile and desk phone mes-sages to your OpenScape Office voicemail box. The information available is always up-to-date and easy to manage. Assign the messages priorities from your PC without having to listen to them.

Fax Message BoxOpenScape Office includes a Personal Fax Message Box that lets you receive and respond to faxes as easily as an email, with the ability to read it, print it, send it and store it. No more searching for paper copies of that vital fax with new instructions from your customer.

Personal notificationsMissing time-sensitive messages can really slow you down. To stay current, you need to be able to see them coming.

Personalized notification gives you full visi-bility, alerting you to incoming messages in real time. Personalized notification will call, email or text you based on your presence status, so you can prioritize each message in a glance and respond accordingly.

PopupsKnow which calls need your attention now and which ones can wait. With Popups, a small pop-up in the bottom corner of the screen notifies you each time a phone call comes in. See the name and number of the caller and handle each incoming call appro-priately. Redirect it, answer it, or record it in a single click.

Personal AutoAttendantProvides multiple options to callers if you're busy. Allows callers to leave a message or be transferred to someone else who may be able to help at that moment.

Live call recordingRecord important calls if the caller agrees so you can listen to them again later. You are then free to give your entire attention to the caller.

Instant MessagingSend a message to a contact if that contact is currently making a call or is occupied in another way.

myPortal for OutlookBecause OpenScape Office integrates seamlessly into Microsoft Outlook, each worker needs only one application to access all means of communication. Emails, voice messages as well as fax and instant messages can be viewed and heard, managed and answered from the applica-tion they're most familiar with and that they use every day. What's more, presence status and voice message box greetings will change dynamically based on events in the Outlook calendar, so callers will always get the latest information about staff avail-ability. There's no need to switch between applications, so it's not surprising that pro-ductivity is increased. Or that the office suddenly seems more chilled out.

Dial from any desktop applicationClick and dial a contact number immedi-ately from a customer database file, email signature or CRM package. OpenScape Office can dial from any application with a listed number.

myAttendantA great function for your telephone switch-board, office administrators or team lead-ers – a single window shows incoming calls, calls on hold, and the presence status of all workers in your organization. You call up the voice message box of a co-worker or change a user’s status with their permis-sion.

Technical data

Supported communications systems• HiPath 3000 V8

Note: OpenScape Office is only enabled for connecting to stand-alone HiPath 3000 systems.

Capacity limits OpenScape OfficeUp to 384 stations.If every station uses the faxbox, the num-ber of users is reduced to 250 because a maximum of 500 numbers can be config-ured.

OpenScape Office Server minimum requirements Hardware requirements

• At least 1 GB RAM• At least 300 GB free hard disk space• 2400 MHz Pentium processor or compa-

rable• Network interface (LAN >= 100Mbit/s)• DVD drive• Broadband internet access for software

upgrades

Software requirements

• Standard openSUSE Linux 10.3 with KDE interface, 32-bit installation

The installation of openSUSE Linux 10.3 has been certified on the following servers:

• Fujitsu Primergy TX150 S6• Fujitsu Celsius W370 (onboard network

card is not recognized)• Dell Poweredge T105 (AMD Opteron

2.1 GHz, 1 GB RAM, 250 GB hard disk, DVD drive). Linux must be installed as a 32-bit variant

• HP Proliant ML110 G5 (Xeon Dualcore 2.13 GHz, 1 GB RAM, 250 GB hard disk, DVD drive). Linux must be installed as a 32-bit variant

OpenScape Office applicationsMinimum requirements

• Operating system: – Microsoft Windows XP SP3 (32-bit)– Microsoft Windows Server 2003 SP2

(32-bit)– Microsoft Windows Vista SP1 (32-bit)

• Web browser (to program the phone’s function keys): – Microsoft Internet Explorer version 6

(Windows XP and Windows 2003)– Microsoft Internet Explorer version 7

(Windows XP, Windows 2003 and Windows Vista)

– Mozilla Firefox version 3 (Windows XP, Windows 2003 and Windows Vista)

• Outlook– Microsoft Outlook 2003 SP3 or– Microsoft Outlook 2007 SP1

• Additional software– Java 1.6

• Hardware– 2 GHz CPU– 512 MB RAM for Microsoft Windows

XP SP3 (32-bit)

• 1 GB RAM for Microsoft Windows Server 2003 SP2 (32-bit) and Microsoft Win-dows Vista SP1 (32-bit)

• 100 Mbit/s LAN

• SVGA (800x600) screen resolution

Terminal server operation, Citrix server operationmyPortal, myPortal for Outlook and myAt-tendant can be used under the following conditions in terminal server/Citrix server environments. Project-specific approvals are also possible.

Note: The customer is responsible for ter-minal server/Citrix server environments including hosted services and virtual envi-ronments.

Software requirements

• Microsoft Windows Server 2003 SP2 as Terminal server + Office 2003 SP3 or

• Microsoft Windows Server 2003 SP2 as Terminal server + Office 2007 SP1 or

• Microsoft Windows Server 2003 SP2 as Citrix Presentation Server 4.5 Platinum Edition + Office 2003 SP3 or

• Microsoft Windows Server 2003 SP2 as Citrix Presentation Server 4.5 Platinum Edition + Office 2007 SP1

Hardware requirements

The number of applications that can be installed depends on the server perfor-mance and the amount of memory avail-able. If further applications are used on the server, their RAM requirements must be taken into account.

Operation of myPortal requires the follow-ing additional RAM memory. • Approx. 67,000 KB for the first instance • Approx. 53,000 KB for each additional

instance

Operation of myPortal for Outlook requires the following additional RAM memory.• Approx. 625 kB for the first instance• Approx. 625 kB for each additional

instance

For operation of myAttendant the follow-ing additional RAM requirement must be taken into account.• Approx. 5.750 kB for one instance

Copyright © Siemens Enterprise Communications GmbH & Co. KG

Siemens EnterpriseCommunications GmbH & Co. KGis a Trademark Licensee of Siemens AG

Hofmannstr. 51, D-80200 München, 12/2009

Reference No.: A31002-P1000-D100-3-7629

The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Subject to availability. Right of modification reserved. The trademarks used are owned by Siemens Enterprise Communications GmbH & Co. KG or their respective owners.

These memory requirements are basic val-ues that have been determined under the following boundary conditions:

• Apart from myPortal, no other applica-tions are running. Additional contact folders, LDAP databases or connections such as the Outlook calendar integra-tion have not been taken into account.

INFORMATION for Citrix server operation: The Windows taskbar on the Citrix server client should only be used in one height unit so that myPortal popups remain visible and accessible.

Languages

Supported telephones

de en da fr it nl pt sv es tr pl no fi

OpenScape Office applications:• myPortal• myPortal for Outlook• myAttendant

X X X X X X X X X en X X X

TUI (Telephone User Interface) X X X X X X X X X en X X X

OpenScape Office Assistant X X en X X en X X X en en en en

Telephones myPortal myPortal for Outlook myAttendant

OpenStage T yes yes yes

OpenStage HFA yes yes yes

optiPoint 500 yes yes yes

optiPoint 410/420 HFA yes yes yes

OpenStage SIP no no no

optiPoint 410/420 SIP no no no

Cordless DECT telephones (CMI) yes yes yes

Analog telephones (T/R) yes yes yes

ISDN telephones and cordless DECT telephones (S0) no no no

OpenStage Personal Edition yes yes yes

optiPoint 150 S no no no

optiPoint WL2 professional yes yes yes

Siemens Enterprise Communications is a premier provider of end-to-end enterprise communications solutions that use open, standards-based architectures to unify communications and business applications for a seamless collaboration experience. This award-winning "Open Communications" approach enables organizations to improve productivity and reduce costs through easy-to-deploy solutions that work within existing IT environments, delivering operational efficiencies. It is the foundation for the company's OpenPath commitment that enables customers to mitigate risk and cost-effectively adopt unified communications. This promise is underwritten through our OpenScale service portfolio, which includes international, managed and outsource capability. Siemens Enterprise Communications is owned by a joint venture of The Gores Group and Siemens AG. The joint venture also encompasses Enterasys Networks, which provides network infrastructure and security systems, delivering a perfect basis for joint communications solutions.

For more information about Siemens Enterprise Communications or Enterasys, please visit www.siemens-enterprise.com/open or www.enterasys.com

Note: Siemens Enterprise Communications & Co K.G. is a trademark licensee of Siemens AG.

HiPath, OpenOffice, OpenScape and OpenStage, are registered trademarks of Siemens Enterprise Communications & Co K.G. or its affiliates. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.