OpenScape Office MX V2

Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

OpenScape Office MX V2Channel Partner Presentation


January 2010

HiPath OpenOffice ME

SEN’s award-winning all-in-one SME Unified Communications platform

Runs OpenScape Office – the first UC application designed specifically for SMEs

Channel-friendly solution that is easy to install, configure, and service

SME Customers can:

Enable employees to get more done

Serve customers better

Save on hidden communications costs

HiPath OpenOffice MEDo more. Know more. Be more.

OpenScape Office MX

OpenScape Office MXOpen up your office to a new way of working

Welcome to the new world of OpenScape Office MX!

New Name!

New Features!

New Opportunities!


January 2010

OpenScape Office MXThe Evolution of a Brand Name

HiPathOpenOffice ME

Version 1

With the introduction of V2, HiPath OpenOffice ME is being renamed to OpenScape Office MX

Emphasizes the OpenScape Office UC application running on all of our SME platforms

Single cross-portfolio brand enables broader marketing and brand visibility

OpenScape Office MX V2 is simply the next version of HiPath OpenOffice ME V1, so upgrading is easy!

Simple software-only upgrade from V1 to V2

The hardware platform stays the same – no hardware changes are necessary!

OpenScape Office MX

Version 2


January 2010

Ongoing collaboration with our channel partners is why OpenScape Office MX V2 remains the best SME UC solution on the market

Expanded all-in-one UC with new integrated Contact Center

Numerous usability enhancements & tighter Microsoft integration make UC even easier to use!

Over 50 new features and enhancements make installation & service even easier for partners

Smart Services Delivery Platform (SSDP) provides improved remote technical support from SEN

OpenScape Office MX

OpenScape Office MX V2The Best-in-Class SMB UC Solution Just Got Better


January 2010

SEN has put everything in place to ensure that we can succeed together!

Even easier to order

Attractively priced promotions

New marketing tools help generate leads & make selling OpenScape Office MX easier than ever!

A broad portfolio of sales and service training

Comprehensive Go Forward! partner program

Exceptional vendor pre-sales and service support

OpenScape Office MX

OpenScape Office MX V2Finding and Closing Opportunities Just Got Easier


January 2010

OpenSmart is SEN’s design philosophy to build leading-edge UC capabilities on top of a foundation that is reliable, secure, serviceable, and manageable

OpenScape Office MX V2 – OpenSmartComprehensive Product Foundation for Unified Communications

OpenSmart

Enterprise-grade Voice reliability

extended to all UC applications

Reliability

Fully integrated, intuitive web-

based management

Manageability

Security extended beyond data

networks to voice and UC

Security

Exceptionally easy to install, integrate,

and service

Serviceability


Product Details


January 2010

OpenScape Office MX All-in-one HW/SW UC Platform

Supports 10-150 users All-in-one functionality comes pre-installed:

UC Application Multimedia Contact Center Voice, fax, conferencing, voicemail Mobility – WLAN and cellular Security – VPN and firewall Carrier connectivity via broadband, digital, and

analog lines

Integrated, Easy-to-Use Clients

End-users access OpenScape Office MX via a wide range of clients and devices OpenScape Office desktop clients:

myPortal & myPortal for Outlook (users)myAgent (contact center staff)myAttendant (receptionist)

UC-enabled OpenStage Phones SEN client & device family Mobility Clients

What is OpenScape Office MX?

Click here for more on platform

components

Click here for more on platform

components

Click here for more on SEN

clients & devices

Click here for more on SEN

clients & devices

OpenScape OfficeUnified Communications Application


January 2010

OpenScape Office MX V2What Customers Can DO with OpenScape Office MX

Unified Communications at your fingertips!

UC-enable MS Outlook: Use Outlook to call,

conference, or find your contacts in just a few clicks!

Easy-to-use UC: Control how you can be contacted whenever and

wherever you want!

Mobility:Stay in

touch from wherever you are!

IM

Communicate just as easily from your PC, desk phone, or

mobile phone


January 2010

OpenScape Office MX V2 FeaturesWhat do we mean by all-in-one UC?

Presence-integrated Telephony Mobility (Office Roamer, Road Warrior, Remote Worker, CallMe!) myPortal UC client myPortal for Outlook myAttendant myAgent (Contact Center client) Drag & Drop Conferencing Personal AutoAttendant Click to Dial from any application Directories Favorites List / Internal IM Visible Voicemail Fax Box Call Journal One Number Service Screen Pop Live Call Recording Analog phone support AND MORE…

OpenScape OfficeUC SUITE

And we’ve continued to make it even

better!

… newly designed easy-to-use pop-ups… enhanced Quick Search functionality

… with scheduled call-backs

… automatic Outlook Calendar entries

… group fax boxes

Plus more than 50 new features and enhancements,

the majority coming from YOU!


January 2010

OpenScape Office MX V2What’s New – Key Highlights

New user friendly client screen pop ups with more functionality

Scheduled callback for unsuccessful calls

Individual Hotkeys for easy access to often used functions

Conference invitation generates Outlook Calendar entry

Quick search with Directory access via myPortal for Outlook

... even more improvements for myPortal, myAttendant and myPortal for Outlook

OpenScape Office User Interface Enhancements

OpenStage 15 now supported

OpenScape Personal Edition

Completion of System Phone Family

Support of Windows 7, IE 8, MS Exchange 2007

Seamless myPortal-MS Outlook integration

Exchange calendar synchronization

Citrix & Windows Terminal Server environment support

Customizable LDAP field mapping

Integration Capabilities

SME Contact Center solution for distribution of voice, fax and e-mail with seamless integration in OpenScape Office

Max. 64 agents, 50 groups/queues, 64 supervisors

Skill-based routing and VIP support

Integrated Mutlimedia Contact Center

SSDP-ready (Smart Services Delivery Platform) for improved remote vendor support

Consolidated IP configuration for rapid deployment

Decoupled UC application reset

Serviceability Improvements


January 2010

OpenScape Office Contact CenterImprove First Call Resolution and Customer Service

4-64 concurrent agents50 groups/queues

64 supervisors

Skill-based routing and VIP support

Presence integration with OpenScape

Office UC

Inbound Multimedia Contact Center for distribution of voice, fax and e-mail for

even the smallest contact center

Individual recording of contact Center Calls


January 2010

OpenScape Office MX V2 Smooth Integration with Customer IT Environments

Supporting MS operating systemsWindows XP, Vista, 2003 Server

Supporting MS Outlook clients

MS Outlook 2003 and 2007

Integration in MS Exchange Server environments

Release with MS Exchange 2003

Access to local and server based Outlook contacts

Access to public Folders

Automatic presence updates based on Exchange calendar

Terminal Server and Citrix Support

Windows 2003 and 2008 Terminal Server

Citrix Presentation Server 4.5

Open Interface integration capabilities

CSTA, TAPI

Access to databases via LDAP; e.g. Windows Active Directory

Import user data via CSV import

… Windows 7 (32 & 64 Bit)

… MS Exchange 2007

OpenScape Office MX

Integration

… (incl. Field Mapping)

OutlookIntegrationmyPortal for Outlook

ExchangeConnectivity

TerminalServer

& CITRIX support

OpenScape Office

Continuoussupportof the latest releases& versions

ClientsmyPortal, myAttendant, myAgent

MS OfficeDial from any application

Open InterfacesLDAP, TAPI, CSTA



TerminalServer

& CITRIX support

OpenScape Office

Continuoussupportof the latest releases& versions





January 2010

OpenScape Office MX V2 The Industry’s Most Tightly Microsoft-Integrated UC Solution



TerminalServer& CITRIX support

OpenScape Office

Continuous support of the latest releases & versions





January 2010

OpenScape Office MX V2 OpenSmart Serviceability and Manageability Enhancements

Fully integrated software components and client applications

Easy operate and maintain

Web Based Management

Intuitive wizards simplify the setup and configuration

One-step configuration

Integrated phone deployment software

Remote Access and Update via Internet

Enhanced Trace and proof options

Modularization of backup and debugging files

Email account testing

SSDP ready !

OpenScapeOffice MX

Serviceability

ManageabilityAlways-on Telephony: decoupled UC App – minimize downtime

Consolidated IP addresses for rapid deployment

Modularization of backup and debugging files

Email account testing

SSDP ready – Improved remote serviceability from SEN!


January 2010

OpenSmart

OpenScape Office MX V2 – OpenSmartComprehensive OpenSmart capabilities and reliability testing

OpenSmart

Enterprise-grade Voice reliability

extended to all UC applications

Reliability

50 new feature improvements

3500 QA test cases 900 days field trials 600 days beta testing 1500 hours lab tests

Fully integrated, intuitive web-based

management

Manageability

Secure remote web-based management

Easy-to-use configuration wizards

Intuitive interface for configuration, changes, reporting

Security extended beyond data

networks to voice and UC

Security

Hardened platform Built-in VPN and firewall Established security

process including security assessments, security checklist and vulnerability management tools for partners

Exceptionally easy to install, integrate,

and service

Serviceability

Automatic back-up and debugging

Seamless integration with MS Outlook, Exchange, LDAP

SSDP plug-in for techs

OpenSmart is SEN’s design philosophy to build leading-edge UC capabilities on top of a foundation that is reliable, secure, serviceable, and manageable


Ordering and Promotions


January 2010

OpenScape Office MX V2 Ordering StructureBuilding OpenScape Office MX V2 solutions has never been easier!

P L A T F O R M H A R D W A R E

GMAL

OpenScape Office MX Base Box

GMSA GMAA GMTGMSGME

Base License Package 10 plus

Base License Package 20 / 20 Plus

CSTA Application Interface

Media Stream Channel License

B A S E L I C E N S I N G

myPortal for Outlook

myAttendant

myAgent

Contact Center Fax

Contact Center Email

myReports

U S E R L I C E N S I N G C O N T A C T C E N T E R

Comfort User / Comfort Plus User Base License Package Contact Center (includes 1 free CSTA license)


January 2010

OpenScape Office MX V2 Ordering StructureBuilding OpenScape Office MX V2 solutions has never been easier!

P L A T F O R M H A R D W A R E

GMAL

OpenScape Office MX Base Box

GMSA GMAA GMTGMSGME

Base License Package 10 plus

Base License Package 20 / 20 Plus

CSTA Application Interface

Media Stream Channel License

B A S E L I C E N S I N G


myAttendant

myAgent

Contact Center Fax

Contact Center Email

myReports

U S E R L I C E N S I N G C O N T A C T C E N T E R

Comfort User / Comfort Plus User Base License Package Contact Center (includes 1 free CSTA license)

2 different user license options

2 add-ons

3 different base license packages

2 add-ons

1 base CC package

1 agent license

3 add-ons

1 base hardware platform

5 option cards

All licenses and software are easily ordered online

Only 6 hardware positions need to be stocked


January 2010

Try and Buy! 30 Day Grace Period and Free 6-Month V2 Upgrade

30day

Grace Period

For 30 days, you have unlimited use of all OpenScape Office MX features!

Before the end of 30 days, you must activate the software for continued use or the software will not work.

* or until September 2010, whichever comes first

6month

V2 Upgrade

HiPath OpenOffice V1 customers can upgrade to V2 at no charge for up to 6 months!*

Take advantage of these upsell opportunities!

Let customers fall in love with features they missed the first time! After upgrading

to V2, the 30-day grace period on all OpenOffice features is also renewed!


January 2010

OpenScape Office Promotions: CashBack 2010Even more reasons to buy a great product

CASHBACK 2010 PROMOTION

For sales of OpenScape Office MX platforms or OpenScape Office on HiPath 3000

Customers are also eligible for cash back on new OpenStage phones purchased with OpenScape Office

Rebates are on a per user basis:

OpenScape Office*: €10

OpenStage (20/40/60/80)**: €20

Valid Oct. 1, 2009 to Sept. 30, 2010

Available in EU, Switzerland, and USA

* Includes users from base license packages

** Number of phone rebates can not exceed number of OpenScape Office rebates

NOTE: CashBack is handled in local currency


January 2010

Practical Example of License Allocation

OpenScape Office Promotions: 100-User PackageEven more reasons to buy a great product

100-USER LICENSE PACKAGES

Customer C20 licenses

Customer D20 licenses

Customer A15 licenses

Customer B45 licenses

Small VAR40 licenses

Reseller100 licenses to distribute

100-user packages are available to our partners and sellers:

Comfort User

Comfort User Plus


The 100 licenses can be divided as the purchaser sees fit

VARs purchasing a portion of the bundle can also subdivide and resell


Selling OpenScape Office


January 2010

OpenScape OfficeA Common UC Domain Across Platforms and Technologies

OpenScape Office UC SUITE

Optimize Enhance Transform

HiPath 3000 V8

PLATFORM

OpenScape Office MX

PLATFORM

Siemens UC is environment agnostic: Analog, TDM, or IP are supported

OpenPath


January 2010

The OpenScape Office UC Selling ApproachPut it all together & earn more by leading with Unified Communications!

Lead with UC and OpenScape OfficeImprove productivity, customer satisfaction,

and save on communications costs

Pick the Right PlatformSuited to any customer size and technology

(TDM, Analog, IP) and ready to scale

Add Devices and ClientsEmpower users with award-winning UC

from the desktop or on the move

Add great SEN promotions to reinforce these complete UC solutions!CashBack 2010, Try & Buy, 100-user bundles


January 2010

When to Sell OpenScape Office MX and when to Sell HiPath 3000 with OpenScape Office

HiPath 3000 V8 with OpenScape Office

Unified Communication for the hybrid world – TDM, analog, or IP

Easily integrate UC into HiPath 3000 voice environments

Up to 384 users Ideal value-add option for HiPath 3000

installed baseOpenScape Office Multimedia Contact

Center for HiPath 3800

OpenScape Office MX

IP-based Unified Communication and voice in a single box

UC and voice communications are pre-integrated and ready out of the box!

10-150 usersFuture-oriented IP solution that provides UC

and voice at an exceptional value OpenScape Office Multimedia Contact

Center starting with as few as 4 agents

A common UC domain across platforms ensures that the right option is always there for your customers!


Partner Resources


January 2010

Go Forward! Partner Program

SEBA - Partner PortalAccess to all tools you need

Leads/PromotionsPromotions and leadsto drive your business

Training and CertificationBecome an expert

Advertising / awarenessBrochures, Collateraland Competitive Info

Marketing CampaignsGet access to dedicated

partner campaigns

Partner CommunicationNews and Newsletters

Partner Fund*Funding for certain

activitiesIncentivesShow the best growth rate

* applies only to dedicated partner levels

Great benefitpackages

Low cost of association

Simple for customers

Partner focused

Business focused


January 2010

Go Forward! Benefits

Premier Plus Select

Information Portal

Low cost of association YES YES YES

Access to Siemens Enterprise Communications portal

YES YES YES

Access to online customer reference (success) database

YES YES YES

Partner email newsletter & updates YES YES YES

Access to template-based marketing tools

YES YES YES

Marketing Support

Siemens Enterprise Communications end user marketing

YES YES YES

Presence on Partner Locator YES YES YES

Enrolment in partner incentive program YES YES YES

Use of SEN Brand including specializations

YES YES YES

Partner Fund YES YES

Campaigns YES YES YES

Global Marketing Programs and Promotions

YES YES YES

Premier Plus Select

Service Support

Access to technical support & escalation routes

YES YES YES

Direct access to Expert support YES

Online access to knowledge base & software downloads

YES YES YES

Escalation Management support YES YES

Online access to ICTS YES

Pre Sales Support

Access to Siemens Pre Sales Support YES YES YES

Channel Management

Access to account management resources

YES

Access to named Partner Manager YES YES

Regular SEN partner manager reviews YES YES

SEN support for qualified opportunities YES YES

Quarterly business plan review YES

Strategic meetings with SEN executives YES

Access to executive briefing center YES

Access to PLM support YES

Open Communications – Specialization


January 2010

Training

Free online CBT is available from the Training section of the SEBA Portal

Siemens APT can provide partners with a broad range of training options

Training curriculum paths are available through the APT for Service Technicians, Consultants, and Sales click here

To view training offerings at APT and Siemens Certified Training Partners:

To view OpenScape Office MX training courses on offer, click here

To find an approved training location near you, click here


January 2010

OpenScape Office MX Demo & Training Set V2

New demo set available from February 2010 until end of product rollout Orderable by all SEN resellers Each reseller can order 1 set using the ordering number L30250-U600-G345

1x OpenScape Office MX system unit* 1x OpenScape Office MX V2 software DVD 1x OpenScape Office MX V2 basic license package 10 1x OpenScape Office MX V2 attendant console license 1x OpenScape Office MX V2 myPortal Outlook Integration license 1x OpenStage 15 ice-blue 1x OpenStage 60 lava

OpenScape Office MX Demo & Training Set V2See it for yourself!

* Includes EU power cable


January 2010

Smart Service delivery platform (SSDP) provides a secure remote link between SEN Service personnel, channel partners, and customers

Working with SEN Global Service & Support has never been easier!

Just activate “access” from customer and/or “polling” method from the OpenScape Office MX admin console

SEN can help save you time and resolve your customer’s technical issues faster

OpenScape Office MX V2 SSDP – Smart Service delivery platform

OpenScape Office MX V2 is SSDP ready !


January 2010

Partner ResourcesKey SEN Websites

Siemens Enterprise Business Area

SEN partner-only extranet – your first source for: The latest SEN news Portfolio details and documentation Sales and Marketing tools Ordering status, price lists and promotion

details Support, training, and certification Click screen capture below to visit

SEN Internet Homepage

Global public homepage containing key product and solution information

Customer news, product info & collateral, and white papers are also available here

Click screen capture below to visit


January 2010

Suite of easy-to-use tools that SEN partners can use to produce simple, customized and cost-effective e-marketing programs

Make it easier to market and sell SEN products than ever before!

Primary tool for use at initial customer sales meetings

Contains compelling UC value proposition, as well as SEN product and solution differentiation

Innovative tool based on SEN-commissioned study of 500+ SMEs

Identifies and quantifies time & financial costs of inefficient comms

Calculator enables interactive real-time “Hidden Cost” quantification by the customer!

Accompanied by adetailed white paper

QRG contains feature comparisons of OpenScape Office MX vs. key competitive products

Battlecards offer strategic SWOT analysis and attack plans for:

Avaya / Nortel Alcatel Cisco Mitel

Multimedia tool used during sales engagement to offer a closer look at OpenScape Office MX

Interactive Flash demonstration of key OpenScape Office UC features

Effective “leave-behind” for customer to learn more

Traditional “leave-behind” collateral Brochure summarizes key value

offered by OpenScape Office and Unified Communications

Data Sheet provides key technical details and feature summaries needed by technicaldecision makers

Digital Channel Customer Presentation UC Hidden Costs Calculator

Competitive QRG & Battlecards Flash Demo Brochure & Data Sheet

Partner ResourcesKey Collateral Available on SEBA


January 2010

Roadmap for H3K OSO und OSO MX/LX


Conclusion


January 2010

OpenScape Office MXPrimed, Ready for Smart Growth

SEN – experienced global leader providing great partner benefits,

support, and sales tools

The industry’s first all-in-one UC platform for SMEs

OpenSmart approach to easy serviceability, reliability,

manageability and security

Easy to order with fantastic UC solution promotions

Together, we are ready to help your customers enter the UC era

Get more done with advanced UC productivity

Serve customers better via presence, improved reachability

Save on communications costs with a fully integrated communications solution


January 2010

Let’s Go!Here’s All You Need To Do To Get Started…

Good margins available: CashBack Promotion offers you the air to breathe High opportunity for wider project scope Increase professional service opportunity; low service costs

Make Money

High customer value Simple to understand ROI Creates a positive customer response every time

Start Upgrading Customers

We will arrange for your sales and technical staff to be trained Demonstration systems are available at special rates Be part of a 3 star partner program

Get Trained

Speak to your Siemens Channel Manager or your distributor Sign up directly or through one of our approved distributors

Say Yes!

1

3

2

4


Questions & Answers


January 2010

Supported Inbound contact types

Voice Calls

Call Back

Fax

E-Mail

Routing Options

Skill based

VIP call support selected by CLIP information

Prefered Agent selected by CLIP information

Supported Contact Center Users

Contact Center Agent

Contact Center Supervisor

Contact Center Administrator

Viewing Presence Information

Reporting and Real Time Statistics

20+ predefined reports are always included

Individual report designer tool is planned

Real-time statistics

Wallboard facility on a PC (big TV Monitor)

Additional Highlights

Screen Pop-Ups for incoming callsincluding Call Recording

Grade of Service

Wrap-up Codes

Overflow / Normal Agent

Agent missed a call

Call Lists

Integrated basic CRM

Features at your FingertipsOpenScape Office Contact Center Functionality


January 2010

What hardware do I need?

Platform Options OpenScape Office MX HiPath 3000 V8

Mobility Infrastructure Options HiPath Wireless Access Points HiPath Wireless Controller HiPath Cordless (DECT) HiPath Cordless IP (IP DECT)

Hardware / Infrastructure2What do I want to do?

OpenScape Office Options myPortal Outlook Plug-in myAttendant Contact Center*

myAgent

1 Integrated Software

* Available on OpenScape Office MX

Phone Options OpenStage 10,15,20,40,60,80 optiPoint WL2 Professional optiClient and OpenScape PE optiPoint 410 and 420 optiPoint 500 Gigaset Professional Analog

What phones can I use?

Phones3

The SME Unified Communications PackageSoftware, hardware, and phone options


January 2010

What Features Work with What?Siemens SME Feature Comparison Chart

Was this meant to be v1? Or is the name wrong?


January 2010

What Devices Work with What?Siemens SME Device Chart

Wrong name?


January 2010

Interfaces, Devices, and FunctionsOpenScape Office MX

4 BRI – Interfaces

1 PRI - Interface

4 analog Interfaces

4-Gigabit LAN - Ports

LAN Switch Hard disk as back-up

option

OpenStage

ISDN;external

S0Handset

Secure LAN /

Intranet

Web Mgmt.

Optional

Alternative

Optional

Optional

Optional

Gigabit DMZ - Port

Gigabit WAN - Port

USB Master/Slave

Analog

WLAN AP AP ClientITSP / SIP Trunking

Firewall / VPN

;internal Door unit

Fax

Analog

Click to go backClick to go back


January 2010

Hardware Architecture: Gateway ModulesOpenScape Office MX

GME 1 primary rate ISDN trunk port (E1) providing up to 30 voice connections to public networks (Not for USA)

1

GMT1 primary rate trunk port (T1) providing up to 24 voice connections to public networks (USA only)

3

GMS 4 basic rate ISDN ports for connecting to public network or to ISDN subscribers (e.g. ISDN modem or G4 fax)

2



January 2010

Hardware Architecture: Gateway ModulesOpenScape Office MX

4

GMAL 8 analog subscriber ports for connecting analog devices (e.g. fax, door phone entry, phones, etc.)

GMSA 4 basic rate ISDN ports for connecting to public network or to ISDN subscribers (e.g. ISDN modem or G4 fax)

4 analog subscriber ports for connecting analog devices (e.g. fax, door phone entry, phones, etc.)

5

GMAA 4 analog trunk ports for connecting to public network. 2 analog subscriber ports for connecting analog devices (e.g. fax, door phone entry, phones, etc.)

6



January 2010

Scale Up To 150 UsersVoice network up to 4 sites

1 unit system = 50 users



Each 19” unit contains a main board that can support up to 50 Users

6 hot pluggable peripheral boards options

Single system image managed by ONE web-based Interface

Connect multiple boxes with a patch cable (Max. 100m)

Voice network up to 4 sites. Separate management AND application of each system only.



January 2010

List of new features for experts knowing V1 very well

List of all new features and enhancements…Michael Trotz to

build

ROB TO BUILD A SLIDE FROM

PREVIOUS EMAIL FROM

MICHAEL TROTZ


January 2010

Devices and Clients

OpenStage Desktop Phones Gigaset DECT and optiPoint WLAN Phones

On-site mobile voice communications

Gigaset professional DECT phones are a reliable, cost-effective means to extend SEN’s best-in-class CORNET voice features anywhere on site

Leverage your network infrastructure: secure, standards-based optiPoint WL2 phones deliver high-quality voice across converged WLANs

Soft ClientsMobile Clients

The industry’s most complete mobile UC suite enables communications anywhere from any device

HiPath MobileConnect and Mobility clients provide a seamless & consistent user experience across the corporate WLAN and public mobile networks

OpenScape Mobile UC Client delivers UC and presence status everywhere

Award-winning design featuring lush LCD displays, ergonomic controls, and high definition voice

UC-enabled SIP featuring an open XML interface and SDK for easy solution and app integration

Bluetooth, WLAN, Gigabit Ethernet, and USB for maximum connectivity options and personal mobility

Experience unified communications from the PC with OpenScape UC Application

OpenScape UC Application Personal Edition provides crystal-clear SIP voice and video communications



January 2010

OpenScape Office MX V2 SSDP – Smart Service delivery platform

New platform to enable Remote support services between SEN and partner customer sites based on Internet technology

Supplement for partner specific post sales support - online support and remote technical assistance based on Annual Support Package and Partner Support Package

-> Combined support (telephone / remote access)-> Cost efficient secure remote connection via Web-> On demand remote access to customer devices

Out of the Box remote accessibility

Hosted solution for Partner on the roadmap

OpenScape Office MX V2

Documents

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