Who is OpenEye?

What is Heroic Customer Service?

With more than tenfold growth over the last decade, OpenEye is on track to

meeting this goal. Today, OpenEye remains committed to the advancement of its current technologies

but continues to develop new and exciting products based on emerging IP video technologies. Providing

Heroic Customer Service and ensuring the customers complete satisfaction is the OpenEye Way. Offering 24/7 technical support, advanced replacement, and exceptional warranties are just some of the ways OpenEye demonstrates this to customers. With a reputation for commitment to innovation, ease of use, and customer satisfaction it is clear why OpenEye is the consistent choice of leading security professionals everywhere.

OpenEye is a leading developer of software solutions for physical security, loss prevention, and business intelligence. We are committed to creating innovative tools to help our partners deploy and maintain our solutions efficiently and effectively. Dedicated to providing the ultimate customer experience with heroic levels of service and support, OpenEye is known worldwide for quality products offering intuitive operation and dedicated to ease of use.

OpenEye23221 E. Knox Ave.Liberty Lake, WA 99019509.232.5261

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Recognized by Inc. Magazine as one of the fastest growing privately held companies in North America, OpenEye is committed to an aggressive and long term initiative to become one of the worlds most respected video security systems and equipment manufacturers.

OpenEye is committed to making a difference by creating a positive impact on customers, employees, and the community.

To provide Heroic Customer Service, OpenEye makes its customers concerns into its own concerns. OpenEye makes innovative products that are easy to use, incorporating simple and elegant designs. The company demonstrates

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OpenEye is pleased to announce its 15th anniversary as an innovator in the business of designing and manufacturing physical security products and software solutions.

OpenEye introduced its first digital video recorder at ISC East in 2001. The

OpenEye Celebrates 15 Year Anniversary

response at the show was overwhelming.

Our customers were very excited about using new technology to make video network accessible, says Rick Sheppard, Founder and CEO of OpenEye.

Since OpenEyes official entry into the security industry, the company has never wavered from its commitment to its customers. Im extremely proud of the growth we have experienced and the changes we have made to our business over the last 15 years, says Sheppard.

The one thing that hasnt changed much is our core values. Im confident that consistency in our guiding principlesespecially our commitment to heroic customer servicehas been instrumental in achieving the growth and success we have experienced.

OpenEyes commitment continues with their investment in resources to meet their customers needs. Its not just about video anymore. Today our customers are focused on how we can help improve their operational efficiency, reduce maintenance complexity, and improve their return on investment, says Sheppard. We have responded to the changing landscape by investing in software tools like ReportStar and SaleGuard. Both of these platforms were developed in Liberty

Lake, Washington specifically to help our customers run their businesses better. We really pride ourselves on being available, nimble, and creative when it comes to helping our customers solve the problems of the future.

I am very proud of what we have accomplished without external investment and especially of the people that have made it happen. Its exciting to dream of what we can accomplish over the next 15 years with the resources we have available today, says Sheppard.

OpenEye world headquarters located in Liberty Lake, Washington

The one thing that hasnt changed much is our core values. Im confident that consistency in our guiding principlesespecially our commitment to heroic customer service.

We lead with OpenEye on almost everything because of the customer service, the reliability of the product, and the stand-up behind it. Rick Osborne, Pacific Security Integration

Rick Sheppard Founder and CEO

We lead with OpenEye on almost everything, says Rick Osborne of Pacific Security Integrations in Honolulu, because of the customer service, the reliability of the product, and the stand-up behind it.

OpenEye partners depend on the consistency of its products and services and identify with the

is involved with hands-on community service projects, from food banks and blood drives, to helping with construction of homes with Habitat for Humanity.

Each year, OpenEye opens its doors to disadvantaged children from nearby schools for a look at the opportunities available through

education. During their visit, OpenEye employees assist the students in building their very own bicycles as a reward for their hard school work, and an investment in the future of technological education.

OpenEye has a broad definition of what it means to be a customer. It includes business partners, end users, and the community. Whatever kind of customer you may be, OpenEye is committed to providing you Heroic Customer Service to help you reach your goals.

integrity in all aspects of business, from product development to sales to distribution to technical support.

Heroic Customer Service is not just a slogan for OpenEye. It is the core of the companys identity, and it is visible in the loyalty of its business partners.

commitment to quality and continual product improvement it stands for.

OpenEyes commitment to quality goes beyond product innovation and business partners. A company is only as good as the community it is a part of. OpenEye not only makes regular charitable contributions, but

The OpenEye Factory Certification Training is a two-day curriculum designed to provide technical understanding of OpenEye products and services. Attendees receive hands-on-experience and world class training in our newly-renovated training facility.

Training is available exclusively to our channel partners every month.

The course is tailored to suit your needs. Day 1 focuses on gaining an understanding of the complete OpenEye solution. Day 2 divides the class into two specialized sections: one for technical training, and one for sales training. The technical training module provides instruction and demonstration in installation and configuration

of OpenEye products. The sales training module focuses on instruction and tools for effective presentation of OpenEye products.

www.openeye.net/training

OpenEye Factory Certification Training

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The 100 year-old Santa Cruz Beach Boardwalk stretches along over a mile of beach with rides, concessions, and crowds of people. With cameras and recorders placed in various locations across the property, they needed a video surveillance solution with centralized access and control.

OpenEye provided the solution with full D1 real-time recorders and PTZ and HD cameras, able to connect to a centralized server location

Profit loss due to food costs and employee theft is a multi-million dollar problem in the restaurant industry. These income shortages get passed on to the consumer in the form of higher prices, resulting in lower consumption and further profit reduction. National restaurant chains spend time and money on loss prevention across the country every year.

CKE Restaurant Holdings, Inc. deployed RADIUS video management software, along with OpenEye recorders, in 900 Carls Jr. and Hardees restaurants nationwide, improving their profit loss prevention.

By connecting to multiple locations through RADIUS, CKE has been able to impact food costs and employee theft through case resolution and restitution.

As quickly as within five weeks, CKE was already seeing a return on investment. Investigations

CKE Gets Quick Results from OpenEye Video Management Solutions

Santa Cruz Beach Boardwalk Upgrades to Centralized Surveillance

Albuquerque Police Use RADIUS for City-Wide Video Network

Festival Foods Uses SaleGuard to Reduce Shrink

using the park-wide fiber network. This security dispatch center enables centralized access and unique custom recording capabilities.

Santa Cruz Beach Boardwalk also has 14 separate viewing stations using OpenEyes RADIUS software. With live video from across the park, custom user screens, and PTZ control, RADIUS provides the surveillance necessary for multiple users with a single system.

When paired with special programs offered by law enforcement agencies, RADIUS Video Management Software can streamline emergency response to 911 calls. The open architecture design allows RADIUS to provide response teams with advanced mapping tools and relevant information from

cameras across a broad area.

The Albuquerque Real Time Crime Center serves as an informational hub, providing police officers with critical information to officers before responding to an emergency.

The APD needed a Video Management System (VMS) flexible enough to connect with public traffic cameras and existing video surveillance systems in local businesses to create a city-wide video network.

OpenEyes RADIUS provided the solution. With

that used to take up to eight hours can now be accomplished in less than two with much better video quality, said Anne Sullivan, CKEs Vice President of Asset Protection and Safety.

Due to Heroic Customer Service and a rapid ROI,

CKE continues to deploy recorders, RADIUS, and other OpenEye surveillance solutions across the country.

RADIUS is a video management solution that makes it possible to view security footage from multiple cameras, recorders, and locations from a single workstation and remote locations. With RADIUS, you can view live images, receive alarm notifications, search recorded video, save, and export video from hundreds of recorders. No matter how big or how small your business, RADIUS has you covered.

RADIUS, the Albuquerque Police Department can access video feeds from multiple sites simultaneously. RADIUS also made it cost-effective for businesses to easily connect to the network, no matter what system they currently have deployed.

OpenEye made it very easy and cost effective to hook up to RADIUS, said Real Time Crime Center Director, TJ Wilham.

receipt data with video, they can see when a customer rings up cashews as sesame sticks, or other methods of theft.

With 18 locations, Festival Foods employed SaleGuard

Point of Sale analytics software to help with loss prevention for fast, effective results. SaleGuards advanced search capabilities helped Festival Foods to catch one repeat offender who had stolen $600 in merchandise over two weeks and get restitution for that loss.

It helps us catch these things much faster than we normally would, said Joe Laufenberg, Festival Foods Director of Loss Prevention, Which makes us much more profitable.

SaleGuard is Point of Sale analytics software from OpenEye. When combined with OpenEye surveillance solutions, SaleGuard offers unique and effective tools to combat shrink and increase profits. The key to SaleGuards effectiveness is its Exception-Based Reporting, along with a wide assortment of pre-packaged reports, customizable alert options, and data search capabilities, combined with professional video surveillance from OpenEye cameras and recorders.It helps us catch [theft] much faster than we

normally would, which makes us much more profitable. Joe Laufenberg, Director of Loss Prevention

OpenEye made it very easy and costeffective to hook up to RADIUS.

TJ Wilham, Director of Real Time Crime Center

Investigations that used to take up to eight hours can now be accomplished in less than two with much better video quality.

Anne Sullivan, VP of Asset Protection and Safety

Im able to provide my customers with a custom report of everything they ask for and more.

Jason Herrington, Acme Security Center

Surveillance systems help prevent loss and improve profits by decreasing liability, improving efficiency through employee monitoring, and increasing employee and customer safety. ReportStar actively monitors your surveillance system, so you can be sure that your system is always working properly.

ReportStar from OpenEye keeps you updated about the function of your entire surveillance system. You can receive scheduled reports and emergency alerts by text message or email. Perform maintenance as it is needed to make sure your system is running at full capacity at all times. Maintain the recording threshold to be ready in case of any theft, accident, or

Security Companies Use ReportStar to Generate New Recurring Revenue Opportunities

other emergency that may cost your business time and money.

Security companies across the country, large and small, use ReportStar to monitor their camera and recorder

function, with recorder capacity data as well as still images.

Jason Herrington, of Acme Security Center, employs ReportStar to generate custom reports, Im able to

provide my customers with a custom report of everything they ask for and more.

Steven Gumpher, of Automated Security Corporation, adds, Reports that used to take hours to generate are created with ReportStar in a fraction of the time.

installations for a variety of customers.

Installations such as hotel chains, grocery stores, or retail outlets require regular reports regarding security

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By using SaleGuards powerful data searching capabilities, loss prevention managers at Festival Foods are able to track customer theft at self-checkout stations. By combining