Open scape contact centre
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Open scape contact centre
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Nashua Communications 2011. All rights reserved.
OpenScape Contact Centre(OSCC)
Page 1
Nashua Communications 2011. All rights reserved.
Page 2
Nashua Communications 2011. All rights reserved.
85% of Contact Centers in SA is less than 30 Agents
Page 3
Nashua Communications 2011. All rights reserved.
Latest Technology
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Nashua Communications 2011. All rights reserved.
Feature for Feature…
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Nashua Communications 2011. All rights reserved.
Specific fit:EntryAgile
Enterprise
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Nashua Communications 2011. All rights reserved.
Up to 7500 Networked Agents
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Nashua Communications 2011. All rights reserved.
Multi Tennant
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Nashua Communications 2011. All rights reserved.
Location Free
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Nashua Communications 2011. All rights reserved.
Patented Skills Based Routing
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Nashua Communications 2011. All rights reserved.
Integrated IVR
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Nashua Communications 2011. All rights reserved.
Full Outbound Dialing
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Nashua Communications 2011. All rights reserved.
Manual Dialing
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Nashua Communications 2011. All rights reserved.
Preview Dialing
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Nashua Communications 2011. All rights reserved.
Progressive Dialing
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Nashua Communications 2011. All rights reserved.
Predictive Dialing
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Nashua Communications 2011. All rights reserved.
Blast / Agent-less Dialing
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Nashua Communications 2011. All rights reserved.
Extended Reporting
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Nashua Communications 2011. All rights reserved.
No Yearly License Fees
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Nashua Communications 2011. All rights reserved.
Intuitive User Interfaces
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Nashua Communications 2011. All rights reserved.
Page 21
Nashua Communications 2011. All rights reserved.
Social Media
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Nashua Communications 2011. All rights reserved.
Page 23June 2010
Nashua Communications 2011. All rights reserved.
Page 24June 2010
Nashua Communications 2011. All rights reserved.
Page 25June 2010
Nashua Communications 2011. All rights reserved.
Page 26
Thank you for your attention
