Open mic imsmo for scn 24th aug 2016

IBM Collaboration Solutions

Open Mic

Date:

IBM Mail Support For Microsoft

Outlook – IMSMO ( Smart Cloud Notes )

24th Aug 2016

IBM Corporation ©20152

Open Mic Team

Shrikant Jamkhandi Presenter

Hemant Naik Presenter

Saif Abbas Presenter

Ranjit Rai - IBM ICS SWAT

Narendra Nesarikar IBM ICS Support Facilitator for Open Mics

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Agenda

System requirements

How enable IMSMO subscription for SCN user

How to get subscription for IMSMO for your organization

How to download the IMSMO client

How to install and configure IMSMO client

What features you see in IMSMO mail sync in Outlook

How to collect the logs from IMSMO client machine

How to enable Tracing

What data needs to be submitted to support for IMSMO issue.

References

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IBM Corporation ©20153/4/15

What is IMSMO

IMSMO stands for “IBM Mail Support for Microsoft Outlook”

Helps Smart Cloud Notes customers to use MS Outlook client to access the mail, calendar and contacts

Continue to get the similar experience what you get in Notes and iNotes client


System Requirements

Microsoft Outlook 2013 or Microsoft Office with Service Pack 1 and the Office 2013 cumulative update for April 2014. (32-bit

or 64-bit supported)

A Microsoft Windows release supported by Microsoft Outlook 2013

Microsoft Outlook required settings

To improve how Microsoft Outlook receives and displays calendar entries that are sent from IBM Notes users, set your

Outlook client font as follows:

File Options Mail Stationery and Fonts Personal Stationery tab Composing and reading plain text

messages click the Font button Select Courier New, then click OK.

Setting the font to Courier New allows you to receive Notes rich text calendar fields as plain text in Microsoft Outlook.

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Customize the

subscriptions for this

user



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IBM Connections

Cloud S1



In the User accounts in SCN admin UI it shows Microsoft Outlook Access subscription enabled for the user.

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How to get subscription for IMSMO for your organization ?

You can send email to CSG team @ [email protected]

Your Customer Name in the subject line Organization name Customer ID Organization contact email address

Open PMR for enabling IMSMO for your organization our CSG team will help to enable it.

mailto:[email protected]



Login to your SCN account and then click on your account and choose -> Downloads and Setup

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In the Download and Setup page choose

View available Software



In the “Find by search text” you either Type Outlook to show the IMSMO client OR You can use part number CND43ML to search under “Find by part number”

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Post searching the installer you can select IMSMO installer and choose to download via download director or HTTP

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Click on the installer

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INSTALLATION



CONFIGURATIONS

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Other

IBM Mail

Sync



CONFIGURATIONS

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Emails/Contacts/Calendar syncs for

the user and it shows on the outlook

client

CONFIGURATIONS


What features you see in IMSMO Mail sync in Outlook

Mail support for Microsoft Outlook provides features so that you can work with your IBM Notes® mail

directly in your Microsoft Outlook interface.

1. Mail

2. Calendar

3. Contacts

Notifying people when you're out of the office

Giving someone access to your mail file

Seeing how close your mail file is to the size limit

Encrypting or signing messages


IMSMO mail sync in Outlook - Mail

Create, edit, send, receive, and move folders, messages, and conversations

Search, filter, and categorize mail

Lets you open a mail message in your IBM Verse browser client (if available)



IMSMO Mail sync in Outlook - Encrypting or signing messages

Provides an option to encrypt/decrypt sent or received mail, as well as a digital signing option for sent mail.

** Please Note: Need to import your IBM® Notes® ID file to the cloud from SmartCloud Notes web



IMSMO Mail sync in Outlook – Calendar

“Find Room” button is available when you are creating a new meeting ( Hybrid ONLY)

Free Busy information lookup from Scheduling

Free Busy information



IMSMO mail sync in Outlook - Contact

Instance sync of your IBM Verse contacts to Microsoft Outlook which configured using IBM Mail Sync

When you first set up the client, when mail is synced, type-ahead recent contacts are also pre-populated,

based on mail file content

Contacts in SCN iNotes


Contacts in IMSMO Client


IMSMO mail sync in Outlook - Contact

Configure your Corporate directory using LDAP



IMSMO mail sync in Outlook - Notifying people when you're out of the office

From Microsoft Outlook, click File and then click IBM mail

Click Automatic Replies (Out of Office) Select Send automatic replies Choose the date and OOO text

and Click OK.




IMSMO mail sync in Outlook – Delegation

Select this option to allow someone else to access your mail, calendar & contacts to manage.



IMSMO mail sync in Outlook – Mail Quota

Seeing how close your mail file is to the size limit



How to work with logging in MS Outlook for IMSMO

File IBM Mail IBM Mail help

We will explore available options here, one by one


1- Product Documentation

If you choose this option it will take you to the help document for IBM mail support Microsoft Outlook

https://apps.na.collabserv.com/help/index.jsp?topic=%2Fcom.ibm.cloud.scnotes.doc%2Fuse_IMSMO_cloud.html

It looks like as shown and it talks about

Accessibility Features

How to setup account

What you can do using IMSMO

Troubleshooting, Known limitations and

restrictions

**Please note that to access this page you have to login in web.


https://apps.na.collabserv.com/help/index.jsp?topic=%2Fcom.ibm.cloud.scnotes.doc%2Fuse_IMSMO_cloud.html


2- Diagnostics

It shows various information on

IBM Mail Sync version

Server

Device ID

Trace level

Log path on your local machine

Include confidential data in logs.

Report a Problem ( Button )

**Please note that confidential data may consist of your email details

( a small chunk of session information for troubleshooting purpose )



3- Reporting a problem

From Outlook, Click File File IBM Mail Diagnostics ( Report a

Problem ) For Trace level, select Verbose (Default is Verbose ).

Note: If you changed the level, restart Outlook before you continue.

If you are willing to include confidential information, which can help with

troubleshooting, select Include confidential data in logs. ( Default selected)

Click Report a problem, provide as much detail as possible about the issue

and click Send.

Or the user can send the log files manually from the path as shown in the

Diagnostic window

Note: If you do not disable Outlook logging, log files on your desktop can grow

quite large.



3.1- Manual log collection

Below is the path where it stores logs.

C:\Users\JohnDoe\AppData\Local\Temp

Go to this path to logs manually

There are two folder gets created under the

above path

IBM_Mail_Sync

IBM_Mail_Sync_Misc

For troubleshooting we recommend to

provide IBM_Mail_Sync folder which would

have all the relative details

Files inside IBM_Mail_Sync folder shows

details logs collected

You can zip the folder and provide it IBM

support through PMR



4- Re-Sync Content

You can correct the document sync issues by re-syncing contents

from the server copy.

Re-Sync content has following options

Reset Mail

Reset Calendar

Reset Contacts

**Please Note:

Use the reset when it is necessary as this steps will correct the

sync issue

Choosing this option will take much longer time to complete as it

will create and re-index the mail file data you have on local

machine

So if user has big mailfile then it will take ample amount of time to

complete these step



IBM mail support for Microsoft Outlook

https://apps.na.collabserv.com/help/index.jsp?topic=%2Fcom.ibm.cloud.scnotes.doc%2Fuse_IMSMO_setting_up.html

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References

https://apps.na.collabserv.com/help/index.jsp?topic=%2Fcom.ibm.cloud.scnotes.doc%2Fuse_IMSMO_setting_up.html


DEMO


Questions?

Visit our Support Technical Exchange page or our Facebook page for details on future events.

To help shape the future of IBM software, take this quality survey and share your opinion of IBM software used within your organization: https://ibm.biz/BdxqB2

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IBM Collaboration Solutions Support page

http://www.facebook.com/IBMLotusSupport

IBM Collaboration Solutions Support

http://twitter.com/IBM_ICSSupport

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http://www.ibm.com/support/entry/portal/scheduled_tech_exchanges/lotus/lotus_brand_support_(general)

https://www.facebook.com/IBMLotusSupport

https://ibm.biz/BdxqB2

http://www.facebook.com/IBMLotusSupport

http://twitter.com/IBM_ICSSupport


Thank You

Open mic imsmo for scn 24th aug 2016

Presentations & Public Speaking

Transcript of Open mic imsmo for scn 24th aug 2016