OPEN ENROLLMENT DETAILS INSIDE NEWS FOR EMPLOYEES AND FRIENDS OF WAKEMED SEPTEMBER 2017w

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The 2017 WakeMed GivesEmployee GivingCampaign begins October2 and runs throughOctober 20! Yourgenerosity will make apositive impact on manypatients, their familiesand your WakeMedfamily. We hope you willjoin us in this opportunityto make our mission notjust what we say, but alsowhat we do.

Participate! The WakeMed GivesBoard, which is led bychair Teresa McLean(Heart Center Pre-andPost-Procedure Care) andvice-chair Spencer Anhalt(Business Development),has lots of fun activitiesplanned for all employeesto get involved! See belowor visit the WakeMedWebfor details.

Donate! You may designate your giftto the WakeMed Givesfund, another area of thehospital, or any qualifying501(c)3 nonprofit of yourchoice. No matter theamount of your gift, youcan be sure 100 percent ofyour donation will godirectly to the organizationyou choose and make a realdifference in ourcommunity.

There are many ways to give:

• Onlinewww.easymatch.com/wakemedgives

• Cash, check or credit card

• PDO (online only)

• Payroll deduction – one-time payment or spreadover 26 pay periods

Questions? Contact theFoundation at 919-350-7656.

Support WakeMed!By giving to the WakeMedGives fund, 100 percent of yourdonation will support:

• Employee Emergency Fund– providing financialassistance to WakeMedemployees who are facing apersonal tragedy or hardship.

• Education Fund – offeringfinancial assistance toWakeMed employees who areinterested in advancing theirknowledge and skills.

• Patient and Family Assistance Fund – supporting urgent needs for patients and families like meal/travel vouchers,prescription assistance, and connection to otherneeded resources.

• Departmental Grants forPrograms & Services –funding for internalWakeMed programs,equipment and departmental needs.

AuctionsRaleigh Campus Thursday, October 1211 am to 2 pmHallway near Credit Union

Cary HospitalFriday, October 13, 11 am to 2 pmPoints West Café

Show your support by donating an item for this year’sauction. There’s no limit on creativity – you can donateanything from a gift basket to an experience. To enteryour auction item, contact Susan McFarland (Raleighauction) or Marcy van Schagen (Cary auction).

Campaign KickoffMonday, October 2, 6:30 to 9:30 am

• Raleigh Campus Courtyard

• Cary Hospital Points West Café

• North Hospital Falls Café

Help us kick off the campaign and show yourWakeMed spirit! Bring your colleagues andjoin us for complimentary breakfast as wellas fun games and activities – all whilesupporting WakeMed Gives!

Piggy ParadeAre creative juices and fashion flair flowingthroughout your department? Then join us forthe Piggy Parade! Dress up your DepartmentPiggy in their very best and set them on a“virtual runway” to compete for the covetedPiggy Parade winner title and trophy.

• Photo Deadline – October 5

• Online Voting – October 9 – 13

• Piggy Parades – October 17 – 19

With questions and to submit your piggy’sphoto, contact Spencer Anhalt atsanhalt@wakemed.org.

UPCOMING EVENTS

Fall is coming and that means it’s time toget your annual flu vaccine! The deadlinefor all employees to get their vaccines isNovember 15.

Vaccines will be available free of charge forall WakeMed employees, medical staffmembers and volunteers in the comingweeks – stay tuned for more details!

WakeMed Recognized by PRC Each year, Professional Research Consultants (PRC) recognizes health careorganizations that have gone above and beyond to achieve excellence with the PRCExcellence in Healthcare Awards. The awards are based on the percentage of patientswho rate the overall quality of care as “Excellent.” This year, WakeMed received two TopPerformer awards, eight Five-Star awards and 21 physician Five Star awards.

“Our goal is to be a national leader in the patient and family experience, and it's great tosee so many of our departments and physicians achieve this recognition. Thesenationally-recognized awards are a testament to the exceptional care and caring that weprovide to our patients and their families,” commented Terri Veneziale, executivedirector (Patient & Family Experience).

Top Performer – 100th percentile

• Mobile Critical Care Services

• North Hospital – Outpatient Lab

Five Star Award Winners – top 10 percent(at or above 90th percentile)

• Apex Healthplex – EmergencyDepartment

• Apex Healthplex – Imaging Services

• Brier Creek Healthplex – EmergencyDepartment

• Brier Creek Healthplex – ImagingServices

• Cary Hospital – Outpatient MRI

• North Hospital – Women’s Pavilion &Birthplace

• North Hospital – Outpatient Services

• Outpatient Therapy – Kraft YMCACardiac Rehab

Physician Five Star – top 10 percent (at orabove 90th percentile)

• Theresa Amerson, MD (Primary Care –Downtown Raleigh)

• Susheel Atree, MD (Primary Care –North Raleigh)

• Andrea Crane, MD (OB-GYN)

• Jeffrey Daw, MD (Heart & VascularPhysicians)

• John Englehardt, MD (Heart &Vascular Physicians)

• Jason Haag, MD (Heart & VascularPhysicians)

• George Hamrick, MD (Heart &Vascular Physicians)

• Patrick Hranitzky, MD, (Heart &Vascular Physicians)

• Carmin Kalorin, MD (Urology)

• John Kelley, MD (Heart & VascularPhysicians)

• Lori Lilley, MD (General Surgery &Trauma)

• Jimmy Locklear, MD (Heart & VascularPhysicians)

• Rosa Messer, MD (Primary Care – BrierCreek)

• Ryan Murray, MD (Primary Care –Garner)

• Monica Oei, MD (Primary Care – NorthRaleigh)

• Siddhartha Rao, MD (Heart & VascularPhysicians)

• Chantel Roedner, MD (OB-GYN)

• Marc Silver, MD (Heart & VascularPhysicians)

• John Sinden, MD (Heart & VascularPhysicians)

• Ian Udell, MD (Urology)

• Mark Wood, MD (Wake Orthopaedics)

FighttheFlu

let thefun begin!

Congratulations to all of our PRC winners,including our Physician 5-Star recipients (top)and two Top Performer departments, MobileCritical Care (above) and Outpatient Lab atNorth Hospital (right).

HAIPI Rounding for Happier Patients Preventing hospital-acquired infections is always apriority for health care systems, and WakeMed is noexception. In an effort to combat and decrease thesedangerous infections, WakeMed is participating in theVizient Health Improvement Innovation Network(HIIN) focused on antimicrobial stewardship this yearfrom April through October.

As part of theprogram, theHospital-AcquiredInfectionPreventionInitiative(HAIPI) team– whichincludes thepatient’sprimarynurse,clinical nurse

specialists, infection prevention, and anantimicrobial stewardship pharmacist – roundsregularly on inpatient units. The HAIPI team focuses onpatients who are taking medications that put them athigher risk for Clostridium difficile (C. diff) infections,including proton pump inhibitors, fluoroquinolones,and clindamycin.

The team also evaluates patients with central lines andurinary catheters to reduce risk for CLABSI and CAUTI.So far, the HAIPI team has rounded on 2E CVICU, 5AMedicine, CICU and 3B CVSIC. “The preliminary datafrom phase one showed a decrease in hospital-acquiredinfections and the use of central lines and Foleycatheters as well as decreased antibiotic utilization,”commented Shannon Holt, PharmD, (Pharmacy) whois spearheading the HIIN work. “We are very excitedabout these preliminary results and hope to expand theprogram to additional areas in the future.”

Be Our Guest!At WakeMed we are fortunate to have the opportunityto share the good work that is going on within ourfacilities with members of our community.

In August, more than 30 Navy Reserve officers andenlisted members visited Raleigh Campus. The visitorsheard from several WakeMed leaders, includingDonald Gintzig, and visited the EmergencyDepartment, Imaging, ICU and Operating Room. Theyalso learned about our involvement in the StateMedical Assistance Team.

Also in August, Fuquay-Varina Mayor John Byrne andTown Commissioners Bill Harris and Marilyn Gardnertoured Cary Hospital to learn more about continuedcare and new services available for the citizens in thesouthern Wake County town. As part of their tour, AmyShort, director, (Emergency Services – Cary Hospital)explained the Emergency Department’s quality board.

Taking a Tenet Deep Dive!A new group of employees and leaders recentlycompleted the first phase of Advanced Tenet Training.This course takes a deep dive into the four tenets of theWake Way 2 Excellence – eliminate waste, createefficient flow, create standard work and create just intime processes – and prepares participants to leadWW2E projects throughout the health system. Thegroup will complete the training in November and thenbe available to support the Kaizen Promotion Officeand the WakeMed team in implementing processimprovement projects as our WW2E journey continues!Congratulations to all the participants: (back row, fromleft): David Mercado (Wake Orthopaedics), SusanDudley, RN (Surgical Services – Cary Hospital),Mariam Ahmed (Kaizen Promotion Office), Jim Allen(Financial Planning), Meredith Rigney (Primary Care– Cary Parkway); (front row, from left): Lori Kleeburg,RN, (6B Orthopaedics & Oncology); Karen Weaver,RN (Emergency Department – Garner Healthplex),Dawne Laughlin (Surgical Services – RaleighCampus).

NEWS FROM WAKEMED PHYSICIAN PRACTICES

NOW OPEN!

Pediatric Cardiology • Jennifer Whitham, MD

• Blair Robinson, MD

Raleigh Medical Park23 Sunnybrook Road, Suite 200, Raleigh919-235-6422

WakeMed Physician Practices – OB-GYN – Holly Springs101 Cotten Lane, Holly Springs919-235-6458

COMING SOON!

Primary Care – Holly SpringsOpens October 2101 Cotten Lane, Holly Springs

Primary & Urgent Care – Forestville CrossingOpens October 22930 Forestville Road, Raleigh

Jeff Blackburn, MDHeart & Vascular

Physicians

RandallBowen, MD

Hospitalists –Raleigh Campus

NathanCalloway, MD

ENT – Head & NeckSurgery

JamesEdwards, MDMaternal-Fetal

Medicine

JackLanghenry, MD

Hospitalists –Raleigh Campus

Sabha Maani, MDPulmonology

DamienMarycz, MD

Heart & VascularPhysicians

Scott Moore, MDGeneral Surgery

& Trauma

Robert Nunoo, MDGeneral Surgery

D.J. Patel, MDHeart & Vascular

Physicians

MatthewPayne, MD

Primary Care –Holly Springs

Abu-AhmedRahman, MD

Hospitalists – CaryHospital

MichaelRuffolo, MD

Wake Orthopaedics

Khaing See, MDHospitalists –

Raleigh Campus

JessicaSchloesser, MDOB-GYN – Holly

Springs

Trevor Upham, MDHeart & Vascular

Physicians

GabrielWinberry, MD

PediatricGastroenterology

Welcome New Physicians

www.wakemedphysicians.com

Welcome New AdvancedPractice ProvidersMaura Carter, PAPrimary Care – Apex

Aimee Dickey, PAUrology

Linda Endicott, NPHeart & Vascular Physicians

Kristina Kinsella, PAHospitalist – Holly Hill

Darius Knight, NPPsychiatry

Lauree Kruyer, PANeonatology

Angel Miller, NPOB-GYN Heart & Vascular Physicians

Jessica Wrench, NPHeart & Vascular Physicians

Heart & Vascular Services Administration wishes Phyllis Medlin a veryhappy retirement after 20 years of service to WakeMed.

6A CVIC welcomes Zariel Balogun, Tiera Ausby, Valerie Watson andLaura Rose, BSN, RN, who transitioned from 5C Medicine.

STICU welcomes Johnny Barney, RN, Olivia House, RN, KarenMartinez, RN, and Kristin Myers, RN.

6C Surgery & Trauma welcomes Lauron Dott and Brittany Upchurch.

Neuro ICU welcomes Katie Kussow, RN, Samantha Roark, RN, andDeanna Peter, RN.

1 East – Cary Hospital welcomes Delvin McKay, Mary Galvin, RN,Nina Wong, NA, Kari Brangle, Harshil Parmar, Inna Zboichyk, RN,and Alex Yaddow, RN.

Emergency Department – North Hospital welcomes Linday Chanice,RN, Caroline Sawyer, RN, and Rebecca Richardson.

Revenue Integrity welcomes Kim Daughtry and Katherine Lugo.

WakeMed Heart & Vascular Physicians in Clayton welcomes RyanGorman.

Food & Nutrition Services – Cary Hospital welcomes Pernencia Jones,Jaquez Carrington, Devona Borges, Nickea Graham, Amiee Yates,Rebecca Hunt and Barbara Hemingway.

ENT – Head & Neck Surgery welcomes Susan Solomich, SandraRosiles and Amy Bartolo.

CICU welcomes Zeara McKoy.

Primary Care – Apex welcomes Michaela Lauritano, RN.

WakeMed Urgent Care – Cary welcomes Jessica Marlowe.

WakeMed Urgent Care – Raleigh welcomes Michele Beamon.

3A CVIC welcomes Melissa Rebish, BSN, RN, Bailey Cranwell, BSN,RN, Agatha Giron, BSN, RN, Valerie Hall, BSN, RN, Kate Bordeaux,and Lesia Williams, who transitioned from 3C.

The Clinical Administrators welcome Shanise Grace, BSN, RN.

The NICU and Newborn Nursery welcome Leigh Thomasson, RN,Shari Brinson, RN, Sarah Bachelder, RN, Khrystal Whitfield, RN,Kiara Jacobs, RN, Kortney Knight, RN, Sarah Ray, RN, Laura Muras,RN, Lacee Strachan, RN, Martha Ague, RN, Erin Hobgood, RN, AnnaGerber, RN, and Sarah Joyner, RN.

David Leader, MD, (WEPPA) received the Leadership Award from theNational Association Medical Staff Services (NAMSS). This prestigiousaward is given to a physician or health care executive who hasdemonstrated support for NAMSS or for the activities and role of themedical services professional.

Kelly Thompson-Brazill, DNP, (WakeMed Heart & VascularPhysicians) contributed 13 chapters to a textbook entitled Critical CareNursing Certification 7th ed., which was published by McGraw-Hill.

Josephine Omego, RN, Nykiya Lee, BSN, RN, and Danielle Harris,BSN, RN, (all of 1D Clinical Evaluation Area) earned med/surgcertification.

Stephanie O’Neal, RN, and Christopher Parnow, RN (both of 1DClinical Evaluation Area); Michelle Stroup, RN (Staffing Resources);and Alison Rhew, RN, (3A CVIC) earned bachelor’s degrees in nursing(BSN).

Tabitha Floyd, RN, Kelsey Adams, RN, and Kimberly Teague, RN, (allof Labor & Delivery – Raleigh Campus) earned inpatient OBcertification.

Laura McCarthy (Outpatient Rehab) earned Lymphedema Associationof North America (LANA) certification.

Pam Howard, RN, (3A CVIC) earned cardiac-vascular certification.

Tasha Terry, RN,(3A CVIC) completed her master’s degree in nursingeducation.

Congratulations to the following NICU and Newborn Nursery staff whoreceived low-risk neonatal nursing certification (RNC-LRN): WendyAnderson, RN, Millie Carlson, RN, Sara Dupont, RN, NoelHammond, RN, Stefanie Hultgren, RN, Holly Jacobs, RN, KatelynJohnson, RN, Sukran Kirlak, RN, Bethany Krinsky, RN, BrittanyLloyd, RN, Tara Roberts, RN, Ashby Sasser, RN, and Ali Young, RN.

Jessica Schmidt, RN, (NICU) received neonatal nursing certification(RNC-NIC).

Brooke Robati, BSN, RN, (6A CVIC) earned PCCN certification.

Teresa Dawson (Revenue Integrity) passed the Registered HealthInformation Technician (RHIT) exam.

Rebecca Jones (Quality Reporting) and Doug Jones (Mobile CriticalCare Unit) welcomed a daughter, Anna Elizabeth, on April 3.

Donna Williams, RN, (2E CVICU), now Donna Williams Lanier,married Josh Lanier on July 4.

Keisha Hayes (Pharmacy– North Hospital) welcomed son FrankWilliam Hayes III ("Will") on August 14.

COMINGS & GOINGS

WOW, WHAT AN EMPLOYEE!

ADDITIONS & ATTACHMENTS

WakeMed Rehab Receives CARF Re-AccreditationWakeMed’s Rehabilitation programswere recently surveyed for re-accreditation by CARF International.The Rehab team received zerorecommendations at the conclusion oftheir survey – a feat that only 2percent of the 55,200 accreditedorganizations and programsworldwide accomplish. While this initself is outstanding, it’s even morenoteworthy that this is the third timeWakeMed has achieved thismilestone!

“CARF accreditation demonstrates ourcommitment to programs and servicesthat are measurable, accountable and

of the highest quality,” said Elaine Rohlik, PhD, executive director (Rehabilitation & Trauma Services). “To havethree recommendation-free surveys in a row is amazing and such a true testament to what a sensational teamwe have.” WakeMed’s accreditation includes the Rehabilitation Hospital for general rehabilitation and specialtyprogramming in stroke, spinal cord injury care and brain injury rehabilitation, as well as the Rehab DayTreatment Program for specialty spinal cord and brain injury programs. For the first time, WakeMed was alsorecommended for accreditation for our Amputee Program.

CARF is an independent, non-profit accrediting body that promotes quality, value and optimal outcomes ofservices through a consultative accreditation process that centers on enhancing the lives of the people served.For more information, visit www.carf.org.

Two WakeMed Nurses Earn Great 100 HonorsCongratulations to Tonya Harrell, RN-BC, (6C Surgery & Trauma), left, andHarriet Stephenson, MSN, BA, RN-BC, director (Nursing Education), right,who are among the 2017 Great 100 Nurses in North Carolina winners.

Harrell has been a clinical nurse with WakeMed's 6C team for 23 years. Hercommitment to the nursing profession is exceptional both inside and outsidehospital walls. Harrell’s peers recognize her as being very professional,demonstrating integrity and accepting responsibility for her nursing practice.She has advanced nursing by becoming certified to insert ultrasound guidedperipheral intravenous lines. Outside WakeMed, Harrell shares her nursing skillson medical mission trips and at youth summer camps. She is passionate about

raising money for veterans, breast cancer research, the Special Olympics and Alzheimer's disease.

Stephenson is known for the energy, intellect and enthusiasm she brings to every educational opportunity shepresents to WakeMed nurses as well as in her leadership role. She is responsible for the learning activities of allnurses throughout our health system and holds both herself and her fellow educators to high standards. She ispassionate about sharing her skills throughout the community through CPR classes and sharing her expertisewith such organizations as Wake Tech, NCNA StepUp Ministry and Triangle Family Services. She has been withWakeMed for 20 years.

The Great 100, Inc. exists to recognize and honor registered nurses in North Carolina for their commitment toexcellence and to promote a positive image of the nursing profession.

WakeMed Recognized as Leader in DiversityWakeMed Health & Hospitals has been named a Leader in Diversity Award winner by the Triangle BusinessJournal. The program recognizes Triangle businesses, individuals and nonprofits that have demonstratedrespect or inclusive treatment of others, advocacy for underrepresented groups and multicultural marketing.

“As one of the largest employers in Wake County, WakeMed is proud to promote a workforce that draws uponmany backgrounds and experiences. It’s the life experiences, perspectives, backgrounds and views of many thathelp us better understand the patients who come through our doors and the many employees who providecare,” commented Jeanene Martin, senior vice president (Human Resources).

Diversity, inclusion and access have been core toWakeMed's values since Memorial Hospital of WakeCounty opened its doors in April 1961 as the firstintegrated hospital in the state. Our diverse workforcerelfects the diversity of the patients we serve. WakeMedoffers numerous programs and activities throughout theyear to recognize those things that make us unique –whether that’s thanking the members of the armed forces,providing services for multiple faith traditions or offeringeducational opportunities to help us meet the diverseneeds of patients, families and colleagues.

If you are interested in learning more or getting involved inour diversity initiatives, please contact Ylenia Sharif atysharif@wakemed.org.

TBJ Recognizes Local InnovatorsIn August, the Triangle Business Journal published itsinaugural list of Innovation Awards winners. Among the13 winners, two have close ties to WakeMed – RelyMD,created and staffed by Wake Emergency Physicians

(WEPPA), and the LifeFlow Rapid Infuser, which Mark Piehl, MD, (PediatricIntensivists) helped develop and was piloted at WakeMed.

RelyMD is a direct-to-consumer telemedicine service that aims to improvepeople’s lives by providing health care in a more convenient, efficient and cost effective manner. Using RelyMDfor sick visits or urgent care problems, patients can be seen with only a few minutes wait almost anywhere thereis an Internet connection.

The LifeFlow Rapid Infuser is an FDA-cleared, easy-to-use device that allows health care providers to rapidly andefficiently deliver fluids to critically ill patients with conditions such as sepsis and shock. Designed to helpovercome common barriers to fluid resuscitation, LifeFlow was developed for use in a variety of pediatric, adultand military critical care situations.

WakeMed is proud of our physician partners and their contributions to our community – both through theirdaily service as well as their efforts to leverage innovation and technology to improve the health and well-beingof those we serve. Congratulations!

WakeMed’s first annual culture & food fair – heldin April – was a great success, providingopportunities to learn about other cultures andenjoy some area food trucks.

2017 Employee Survey Results

Peter Marks, PhD, was raised in Philadelphia as one of eight children. Growing up, hewasn’t intent on a career in health care – or technology. He studied English at La SalleUniversity and then joined the Army. During the first several years of his 21-year Armycareer, he led numerous humanitarian missions and medical operations in othercountries, including Iraq, Afghanistan and Honduras. “The Army taught me to lovehelping people. It was also when I developed a passion for bringing health informationtogether so people can make informed decisions when it is critical to do so.”

In 1994, he became chief information officer for KennerCommunity Hospital in Fort Lee, Va., – a position he would laterhold for several organizations within the Army, Navy and, mostrecently, the Department of Defense. “There has been asignificant transformation in the past 25 years where CIOs focusless on the technology, and place more emphasis on using healthinformation to enable people to get and remain healthy. We havecome a long way, but there is still a great deal to accomplish.” Tosupport this work, Dr. Marks earned a master’s in informationsystems management from Webster University in St. Louis, and adoctorate in information systems management and medicalinformatics from the University of Pittsburgh.

Dr. Marks joined WakeMed in August, coming from the DefenseHealth Agency in San Antonio, Texas. While he loved Texas and the work he was doing, he wasdrawn to our mission and culture. “The commitment to the patient and family is why I am here.WakeMed is an exceptional organization with a reputation for community care that isunparalleled, and I am honored to be part of this team.”

As a leader, Dr. Marks sees his role as, “influencing people to always do the right thing – to makehelping our patients, their families and our customers a priority.” He often rounds with his teamas well as other departments to learn how IS can support their work. Since he arrived in Raleigh,he’s made it a point to spend time working with the WakeMed team at the point of care. He hasand will continue to go to all facilities to work through issues and workflows withinterdisciplinary teams to achieve solutions that better serve patients and their families.

Dr. Marks has wasted no time in outlining three goals for himself and the IS team:

• To be part of a team of health care leaders dedicated to making people healthy and encouragingthe development of healthy lifestyles so people live longer and happier lives;

• Integrating health information so people have access to their comprehensive health record,which will equip them to make decisions that will positively impact their well-being;

• Being part of a team of professionals that values and personifies service above self.

In the short term, Dr. Marks is putting a priority on using data to help patients and families; he andhis team are focused on identifying “metrics that matter” that support value-based care at WakeMed.This includes enhancing our health information reporting so this information can be better used byclinical staff to help patients.

Outside of work, Dr. Marks is getting to know the Raleigh area while balancing monthly trips back toTexas to spend time with his family – his wife Tracy is still in Texas until the youngest of their fourchildren finishes high school. He and Tracy volunteer to help children in South Texas and hope to dothe same in Raleigh. The Marks family is very active and enjoys swimming, playing soccer and runningtogether. Dr. Marks isn’t letting being many miles from his family cramp his active lifestyle – he hasalready registered for three half-marathons in the coming months! However, he admits that he onlyruns so he can enjoy pizza guilt-free. Finally, he prefers to be called, Pete, so if you see him, pleasewelcome “Pete” to WakeMed.

GET TING TO KNOW

Peter Marks, PhDVice President & Chief Information Officer

WakeMed’s Good Catch Program encourages staff to positively impact patient safety by speaking up, reporting good catches and sharing their experiences. If you have made a goodcatch, share it by clicking the “Report a Good Catch” link on theWakeMedWeb.

Jessica Garner (Pharmacy – Cary Hospital)was reviewing a patient’s medications in theEmergency Department and found they hadnot been verified by anyone. She called thepatient’s living facility to request a copy of thecurrent medication list. In comparing the two,Jessica found seven different medications thatneeded to be added or removed in Epic.

Thank you, Jessica – your Good Catch helped prevent possiblemedication errors and ensure the patient received the care theyneeded!

Angela Sanders (Surgical Services – RaleighCampus) was transporting a patient toendoscopy for a procedure when she madeher Good Catch. The patient mentionedshoulder pain so Angela talked to the nurseand was told the patient could still go toendoscopy. Angela was concerned, however,so she notified the clinical coordinator and

endoscopy manager. Further evaluation revealed that the patientwas having a heart attack. Thanks to Angela’s follow-through, thepatient was sent to the cath lab and received life-saving care.

WakeMed’s annual Employee Engagement Surveys are your opportunity to offer feedback on our workenvironment, leadership and patient focus. As in past years, the 2017 surveys administered by Success Profilesto guarantee anonymity and two separate surveys was offered: one for physicians and advanced practiceproviders and one for all other employees.

“Thank you to everyone who completed the survey and shared your thoughts on what we are doing well andhow we can further improve the work environment. Your feedback is so important to us and will guide futurechanges within the organization,” commented Jeanene Martin, senior vice president, Human Resources.Here’s a quick summary of the results – for more in-depth information about your department’s results, askyour manager. Thank you again to everyone who participated in this year’s survey!

PARTICIPATION

71.8%up from 66.8% last year

RAW SCORE

78.08Industry Average: 68.15

RANKING

95.2percentileof organization surveyed

by Success Profiles

Employee Survey• Index Rankings:

> Patient Focus: 97th percentile – Top 3 percent!

> Work Culture: 95th percentile – Top 5 percent!

> Leadership: 91st percentile

> Engagement: 91st percentile

> Management: 84th percentile

Major Strengths (percentiles listed in parenthesis)

• Staff receive sufficient feedback about performance (98th)

• Opportunities exist for personal and professional development (95th)

• Senior leadership actively supports staff retention (94th)

Areas with Significant Improvement:

• WakeMed emphasizes delivering the best care for patients (92nd, up from 86th)

• I have a strong sense of commitment to the organization (89th, up from 70th)

• Physicians treat staff in a respectful manner (85th, up from 77th)

Opportunities for Improvement

• Staff retention is important to department leadership (62nd)

• Staff are expected to demonstrate personal accountability (72nd)

Physician/ APP Survey• Index Rankings:

> Organizational Culture: 93rd percentile

> Leadership & Management: 81st percentile

> Patient Care: 79th percentile

> Medical Staff Effectiveness: 77th percentile

> Staff Effectiveness: 76th percentile

> Effective Business Process: 66th percentile

> Plant, Technology, Environment: 73rd percentile

> Physician/APP Partnership: 64th percentile

Major Strengths (percentiles listed in parenthesis)

• Employees are focused on providing exceptional care (93rd)

• Staff morale indicates this is a great place to work (93rd )

• WakeMed has been successful retaining quality people (94th – upfrom 71st last year)

Areas of Opportunity

• Nursing staff levels are appropriate for patient volume and acuity(43rd)

• Key performance metrics are shared on a regular basis (42nd)

• WakeMed works hard to be an easy place to send patients (51st)

PARTICIPATION

92%up from 82% last year

RAW SCORE

76Industry Average: 68.34

RANKING

85thpercentileof organization surveyed

by Success Profiles

Employee Survey

Physician/APP Survey

Patient Privacy Reminder - Secure WorkstationsTo protect the privacy of our patients and sensitiveelectronic information, be sure to always log off or lockyour computer before you leave it unattended. This goesfor shared work spaces as well as machines in officesand patient rooms. Thank you!

NEW! UNUM

VoluntaryBenefits

Medical PlanAdministered by Aetna

There are no significant changes to the medical plan;however, there will be a slight increase in medicalpremiums for 2018. Your current Aetna ID card willcarry over for 2018 unless you make a change to yourmedical plan. If you make changes, a new card will bemailed to you in December.

For members on the Select Plan, effective January 1,2018, there will be updates to the WakeMed NetworkPlus Additional Covered Services list. The complete listis available on the Benefits page of the WakeMedWeb.

Prescription Drug Changes improved benefitOffered through OptumRx

Watch your mail in December for new ID cards fromOptumRx! In 2018, employees will receive higherincentives – even lower copays – for using theWakeMed retail pharmacies. The prescription drugbenefits for both the Select Plan and the Premiere Planare identical in coverage.

Vision Plan Offered through EyeMed

There are no changes to premiums or benefits for 2018.

Dental Plan improved benefitOffered through Ameritas

There are several changes to the dental plan for 2018:

• Effective January 1, the annual dental planmaximums will increase to $1,500.

• The dental plan is moving to a 4-tier structure forconsistency with the medical and vision plans:

All employees are highly encouraged to completethe Open Enrollment process to ensure you areenrolled in the appropriate tier for your family’sneeds. If you do not complete Open Enrollment, youwill automatically be re-enrolled in the same level planyou are currently in.

• Dental premium rates are increasing but the new tierstructure will help ensure rates are applied fairlyacross each tier.

• If you currently have Dental Rewards, you must usethem during the 2018 plan year. The Dental Rewardsprogram will not be offered in 2019.

Flexible Spending AccountAdministered by ConnectYourCare

If you want to participate in either the Healthcare FSAand/or Dependent Care FSA, you must re-enroll eachyear and specify the amount that you want to set asidein the account. If you participated in the HealthcareFSA in 2017 and have a balance in your account at theend of this year, your balance (greater than $5 and upto $500) will roll over and be available to you in 2018in addition to the amount you set aside during openenrollment. All unused funds under $5 and over $500will be forfeited.

Remember, the Dependent Care FSA is for child oradult day care-type expenses. Leftover funds from thisaccount do not roll over – any unused balance fromyour 2017 Dependent Care FSA will be forfeited at theend of the year. Please make sure you review thepurpose of these accounts before you enroll.

WakeWell Healthy Rewards Account (HRA)Administered by ConnectYourCare

The HRA is an incentive tied to participationoutcomes in the WakeWell Rewardsprogram. Employees who earned theHRA contribution in 2017 will receive adeposit into their HRA account on or aboutJanuary 3, 2018. If you still have money in your HRAfrom 2017, that money will carry over into 2018 andcan continue to build or be used to offset out-of-pocketexpenses including deductibles and copays. You willlose your HRA funds any time your coverage in theWakeMed medical plan ends, regardless of the reason.

Life & Disability Insurance improved benefitOffered through Lincoln Financial

Effective January 1, 2018, the age 65 reduction forbasic and supplemental insurance benefits coveragewill no longer apply. Additionally, reductions for ages70 and 75 have changed to improve the benefitscoverage for employees who continue to work beyondage 70.

There are no changes to supplemental life insurance orthe short- and long-term disability plans, however,anyone enrolling in these plans for the first time orincreasing supplemental life coverage during OpenEnrollment will be required to complete Evidence ofInsurability (EOI). Eligible dependents are no longerrequired to complete EOI.

Voluntary BenefitsOffered through UNUM

WakeMed will offer two voluntary benefit plans in2018:

• Accident Insurance: Provides a lump sum benefitpayment based upon injury and treatment received.

• Specified Disease Insurance: Provides a lump-sumbenefit payment for the first diagnosis of a specificdisease.

Your benefit election(s) will be effective January 1,2018. Please refer to the Handbook and theWakeMedWeb benefits page for more details.

October 9 - 30, 2017Benefits Open Enrollment is your annual opportunity to makechanges to your benefits for the coming calendar year. More in-depth information about benefits is included in the 2018 BenefitsHandbook, which will be mailed to your home address in early October. Anelectronic version of the handbook will also be available on the WakeMedWeb.

We strongly encourage all employees to complete the Open Enrollment process in Lawsonas this is an excellent time to review your benefits and retirement contributions, updatebeneficiaries and make any other changes that are needed. Remember, changes to your benefits arelimited outside of Open Enrollment.

New this year! Everyone who completes the Open Enrollment process in Lawson will be entered into a raffle for a WakeMed fleece jacket!

With questions, contact the Benefits team at ext. 08143 or benefits@wakemed.org.

Q&As and EnrollmentAssistance Sessions

Benefits specialists will beavailable to answer

questions about benefitschanges and help with the

online enrollmentprocess. See the flier on

the WakeMedWeb for thefull schedule!

Benefits FairsPlease join us at the Benefits fairs for helpful information

about your WakeMed benefits and enter a raffle for great prizes!

Cary HospitalConference Center

Monday, Oct. 27 am to noon

Raleigh CampusConference Dining

Tuesday, Oct. 37 am to 4 pm

WakeMed NorthConference Room

Wednesday, Oct. 47 am to noon

2017 (3-tier) 2018 (4-tier)

Employee Employee

Employee + 1 Dependent Employee + Child(ren)

Employee + Family Employee + Spouse

Employee + Family

Social Security NumberReminderSocial security numbers arerequired for all spouses anddependents covered under theWakeMed medical plans. Youmust update this informationin the Lawson portal duringthe enrollment process.

Beneficiary FormsOpen Enrollment is a perfecttime to review or makechanges to your beneficiaryforms; however, beneficiaryforms can be updated at anytime. Beneficiary forms areposted on the Benefits page ofthe WakeMedWeb.

A N O T E F R O M O U R C N O

Cindy Boily MSN, RN, NEA-BC

Senior Vice President & Chief Nursing Officer

One of the best parts of my job is spending timewith nurses from throughout our organization.Whether it’s rounding on inpatient units, attendingunit council meetings or having a casualconversation in the hallway, I am always inspiredand energized by your compassion,resourcefulness and dedication to the patients weserve. I value the opportunity to hear your voiceand learn more about what I can do to support thevaluable work you are doing every day.

In this issue, we’ve highlighted a few stories thatconnect to our Professional Practice Model –CARES. While each component of CARES isimportant, the theme that runs through thesestories is Relationships. From recognizing ourinter-departmental partners, to the life-long impactnurses have on our patients, to the teamwork thatis vital to making our AvaSys monitors sosuccessful – relationships are central to the workwe do every day.

I encourage you to continue building theserelationships – with your peers, your coworkersand – of course – your patients and their families.As always, you make me so proud to be aWakeMed nurse!

FocusOnNursingEXCELLENCE IN THE ART AND SCIENCE OF NURSING CARE AND CARING

Congratulations, PETALS Recipients!This year the Division of Nursing’s Work Life Councilintroduced the PETALS Award to recognize and

celebrate the many interdisciplinary partners whowork with nurses to care for our patients and families.

Since the program was introduced this spring, morethan 200 PETALS nominations a month have been

collected and we have honored three award winners:

Monica Lineberry (5C Medicine) was recognized for heroverall excellence and support of her team, patients andfamilies. As the nomination stated, “Monica reaches out to you,invites you into her unit and makes you feel welcome,supported and cared about. Every interaction is with a smile,providing the highest level of customer service. Her sense ofcalm and caring comes from deep within and that is trulyspecial.”

After responding to a call about a suspicious individual on aunit, A.B. Smith and William Headen (Campus Police) wereassaulted. After removing the individual from the area, theofficers suspected something was wrong. They searched theindividual’s pockets and found an insulin pen. Recognizing thismay be a medical emergency, the individual was taken to theemergency department instead of jail for the assault. Aftertreatment, the individual was unaware of what had occurredand very apologetic.

Todd Higginson, chaplain resident (Spiritual Care) was sittingwith a patient who was passing away. As they waited for thepatient’s 98-year-old husband to arrive, Todd read scripture andthe staff sang hymns at the patient’s request. “The compassion,sensitivity and loving support were indescribable yet palpable.I’m so blessed to have been a part of this special moment intime," said the nominator.

COMPASSIONCNurse Makes a Lasting ImpactNurses have a unique opportunity to make a positiveimpact on our patients in clinical settings – but oftenthat impact goes far beyond the hospital walls.Recently, WakeMed honored Andrea Perea, RN, (6ACVIC) with a DAISY Award that exemplifies themeaning of advocacy. Andrea helped care for apatient who was hospitalized with congestive heartfailure in December 2016 – months later henominated Andrea as a way of recognizing the long-lasting impact she has had in his life.

As he wrote in his nomination, during hishospitalization “she (gently) began an educationprocess that made all the difference in my approachto my condition…Her method helped meunderstand her logic, it helped me see the value inthe advice I was being offered, it made me want to‘give it a try.’” The patient was inspired to startkeeping a journal of weight, salt consumption,medications, blood pressure, calories and more.“Keeping track of health-related things had not beenmy strong suit. Her ability to talk me into it stillamazes me…While keeping the journal I began tonotice the consequences of my incremental actionsover time. It has provided a platform for thinkingabout improvement and reachable goals…I alwaysfelt that nurse Andrea was my advocate while I wasin the hospital, I trust her medical skill, but it is herholistic approach to compassionate care that ismaking the long-term difference for me.”

Thank you, Andrea, and all of the WakeMed nurseswho advocate for our patients and make such alasting impact with your words and actions.

Living Healthier with AsthmaAs an asthma education specialist, Michele Florence,BSN, RN, (WakeMed Physician Practices –Pediatrics) is focused on helping pediatric patientsunderstand their asthma and keep it under control.As part of this work, Florence has helped introduce anumber of initiatives to reduce asthma-related visitsto the Children’s Emergency Department.

Some of the initiatives include:

• Providing medication reminder kits with storagecases and calendars to ensure patients know wheretheir medication is and when to take it.

• Calling pharmacies to verify whether – and howregularly – prescriptions are filled.

• Offering in-person asthma education as well asbilingual bulletin boards in the Children’s ED andbilingual educational fliers.

• Working with community partners to facilitateasthma care needs at home and at school.

The work has paid off tremendously with a 53percent decrease in ED asthma visits in 2016-2017 ascompared to the same period in 2014-2015! Keep upthe great work!

AADVOCACY

Clinical Nurse Specialists PositivelyImpact Pain ManagementFor many patients in our Rehab Hospital, daily,chronic pain is all too familiar. Until recently,WakeMed did not have anyone dedicated specificallyto helping rehab patients cope with and manage pain.Today, we have a clinical nurse specialist (CNS)within the Rehab Hospital – Mike Urton, APRN – whoconsults with patients and a new study shows thatestablishing this role has made a positive impact.

The study, authored by Urton, Elaine Rohlik, PhD,Wing Ng, MD, Betty Woodard, PhD, RN, andMeagan Farrell, PhD (who left WakeMed), looked atthe impact the new CNS role had on patients –specifically, if it helped reduce the amount of opioidspatients were taking. The team evaluated six monthsof data from before the CNS role was created and sixmonths after. The result? Patients took fewer opioids– and cut back on them faster – with a CNS on staff.

“Part of my role is to provide education and additionalstrategies that patients can use to manage their pain.Taking that extra time – sometimes 30 or 40 minutes– to talk with patients about their pain seems to makea difference,” commented Urton. The data alsoshowed that some patients who came into thehospital on high levels of opioids went home on amuch lower dose, which shows how powerful theimpact can be.

The study also found improvements for all rehabpatients, not just those who interacted with the CNS.This may indicate that the CNS role helped keep painmanagement top of mind for all staff – whichultimately benefits patients.

Excellence in Nurse Leadership AwardCongratulations to Jennifer Elliott, MSN, APRN

(Clinical Nursing ResourceServices) who received theprestigious WakeMed NursingLeadership Award thissummer. Elliot was recognizedfor her leadership,compassion and pursuit ofclinical excellence. As aClinical Nurse Specialist andco-lead of the inter-professional sepsis initiative,

Jenn has had a tremendous impact on patient care.The award is given periodically to nurse leaders whodemonstrate outstanding leadership achievement.

Nursing Quality AwardCongratulations to the Children’s Hospital and 2 WestCVIC – Cary Hospital for receiving the NursingQuality Awards for the first quarter of 2017. Theseteams got top honors among Raleigh Campusinpatient units for nurse-sensitive quality and safetyindicators. The Children’s Hospital (pictured below)has set a record for the Raleigh Campus by winningthis award for the third time. Meanwhile, 2 West haswon an impressive five times since this award beganin 2013!

Sharing Our Patient Flow SuccessesIn July, WakeMed welcomed several leaders from NovantForsyth Medical Center who visited Raleigh Campus tolearn about patient flow initiatives. The group, whichincluded Sean Sanz, president & chief operating officer,Janet Bright, chief nursing officer, Lars Nycum, senior vicepresident of medical affairs, and several others, attendedthe morning standup meeting and toured 5A Medicine,6B Orthopaedics & Oncology, the Emergency Departmentand Patient Placement.

During their tours, the group learned about our use of “Bea Bed Ahead,” unit-specific Quality Boards and cross-unitnurse shadowing. One initiative that made a strongimpression is our use of ‘surge spaces’ when theemergency department is at capacity – units movepatients who are being discharged to a ‘surge area’ sotheir room can be cleaned and readied for the nextpatient. The team was also impressed by our centralizedPatient Placement team, which is based at RaleighCampus, but manages patient placement for the entiresystem.

Patient flow has been a system-wide focus at WakeMedsince 2011, and significant effort has been made toengage interdisciplinary teams to come up with creativesolutions to improve the patient experience and staffworkflows. “This visit was an excellent opportunity to talkabout challenges that both of our organizations face andshare some of the ways we’ve approached them,”commented Marcy van Schagen, director (ClinicalAdministrators). “We have put a lot of work into changingour approach and culture in regards to patient flow – andit was exciting to share that work with our colleagues atNovant.”

At the end of the visit, the two teams gathered for lunchand a round-table discussion with Cindy Boily, MSN, RN,senior vice president & chief nursing officer, and otherWakeMed leaders to discuss initiatives and the use of datain a more in-depth manner. Thanks to everyone whoparticipated in this visit and shared our great work!

Patient Flow (in minutes) 2010 2017

Raleigh Campus ED Arrival to Discharge 298 233

ED Arrival to Orders for Admission 382 269

Orders for Admit to ED Departure 169 74

Cary Hospital ED Arrival to Discharge 225 280

ED Arrival to Orders for Admission 332 220

Orders for Admit to ED Departure 216 70

EEXCELLENCE

Keeping an Eye on Falls with AvaSysThis year, WakeMed set a goal to reduce patient fallsby 50 percent over last year. To support our fallsprevention efforts, we have a growing collection ofresources – including the AvaSys monitors. Oftencalled ‘Ava’ for short, AvaSys is a remote monitoringsystem that transmits (but does not record) video andsound to a desktop screen. The footage is monitored24/7 by a dedicated team of nurse aides from StaffingResources to provide an extra set of eyes and ears onpatients who are at increased risk of falling. If theobservers see anything concerning on the screen, theycan speak directly to the patient, call a nurse or set offan alarm that calls staff immediately. In cases wherepatients with an Ava monitor do experience a fall, weknow more about the factors that caused the fall andwhat follow-up care may be needed.

WakeMed currently has 24 Ava monitors in use: 20 atRaleigh Campus and four at Cary Hospital, withseveral dedicated to their respective emergencydepartments. In general, the monitors are mosthelpful and best suited for patients who have mildcognitive impairments, memory problems orimpulsiveness. Since they were introduced, the Avashave contributed to a decrease in falls as well as fallswith injury.

A key component in this success is the team ofobservers who sit on the other side of the monitors.“Our team has really embraced this opportunity andtake a lot of pride in the role they play. They really arean extension of the clinical team and can keep an eyenot just on falls, but other patient behaviors and anyother patient safety concerns that may arise,”commented Sandra Wheaton, RN, director (StaffingResources).

WakeMed is one of just a few health systems in NorthCarolina to introduce the Avas and we are workingwith other health systems to share our successes, bestpractices and opportunities to expand use of themonitors to help more patients.

SSAFETY

RRELATIONSHIPS

Cliff Olu-Taylor, left, and Gerald Lawrence, right,(both of Staffing Resources) monitor the footage fromthe AvaSys monitors at Raleigh Campus and CaryHospital.

CALENDAR OF EVENTS

Dynamic Home Good & Cookware Sale andDynamic Apparel/Footwear Sales Cary HospitalConference CenterThursday, October 57 am to 4 pm

Raleigh CampusAndrews CenterFriday, October 67 am to 4 pm

Cash, credit and payroll deduction will be available foremployees (ID badge required). Proceeds from thesales are allocated by The Volunteers to supportprograms and services at WakeMed.

2017 American Heart Association Triangle Heart & Stroke WalkSunday, October 1, 12:30 pmPNC Arena

To learn more, contact Sandra Van Scoy atsvanscoy@wakemed.org or visitwww.wakemed.org/hearts.

29th Annual Thad & Alice Eure Walk for Hope Sunday, October 8, 8 amThe Angus Barn

Online registration available until Oct. 7 athttps://app.racereach.com/event/walk-for-hope/details. Select fundraising Team WakeMed(#982) when registering. Questions? ContactWakeMed team captain Sabrina Wells atswells@wakemed.org.

CapRAC Training OpportunitiesCapRAC SMAT Driver, Convoy and Trailering SafetyThursday, October 126 to 8:30 pm

For more information and how to register emailSHARRISON@wakemed.org

Organizational Development

Leadership Development

Foundations of Leadership – Sept. 21, 8:30 am to3:30 pm (LL Code: LDFL)

Professional Development

EAP: Giving and Receiving Feedback – Sept. 22, 9 amto noon (LL Code: PDEAP-FB)

Coaching for Success and Improvement – Sept. 26,8:30 am to 12:30 pm (LL Code: LDCSI)

People See Things Differently – Sept. 28, 8:30 am to12:30 pm (LL Code: PDMBTI)

Wake AHEC Opioid Exposed Pregnancies in North Carolina –Sept. 20, live webinar

Why did I Choose to Practice Medicine? ACommunications Approach to ConstructingProfessional Identity and Satisfaction – Sept. 23,Andrews Center

Substance Use Disorders among Individuals withIntellectual Disabilities – Sept. 25, Cary Hospital

Make Sure You Are In Compliance: DANB's NewInfection Control Two Hour Credit Requirement –Oct. 5, Andrews Center

27th Annual Art of Breastfeeding – Oct. 9 (pre-conference); 10 & 11 (conference), The Williamand Ida Friday Center

Clinical Supervision: Alliance and Adherence forSuccess (Part 1) – Oct. 13, Andrews Center

Neurobiology of Addiction and Co-OccurringDisorders – Oct. 19, Cary Hospital

Geriatric Mental Health: What Clinicians Need toKnow for the Boomers to the Centenarians – Oct.20, The McKimmon Conference & Training Center

Motor Re-education for Clients with NeurologicalDysfunction: Unraveling the Evidence Relevant toOccupational Therapy – Oct. 21, Andrews Center

Sex Addiction Assessment and Intervention Skillsfor Clinicians – Oct. 31, Cary Hospital

Nursing EducationBLS Check-Off is Coming Back

As of November 2017 you may validate your BLS skillsvia a check-off option or by taking a class. Check-offoptions will be provided on the following dates:

• Raleigh Campus: November 2, 8 am to 7:30 pm;December 14, 12:30 to 4 pm (NED-C)

• Cary Hospital: November 15, 12:30 to 4 pm;December 20, 8 to 11:30 am (Conference Center)

How Does Feedback Impact Me? – Sept. 15, 10:30 to11:30 am, Cary Hospital; Nov. 7, 8:30 to 9:30 am,Raleigh Campus (LL Code: NE014-16049)

Guarding Against Burnout – Monday, Oct. 9, 1 to 4pm, NED C (LL Code: NE014-17055)

Professional Book Series• “The Florence Prescription” – Sept. 18, 3 to 4 pm,

conference call (LL code: NE014-13093)

• “Mindful Stress Reduction” – Sept. 20, 8 to 9:30am, Cary Hospital (LL Code: NE014-13134)

Non profitOrganizationU.S. PostagePAIDRaleigh, NCPermit NO. 1307

3000 New Bern AvenueRaleigh, NC 27610

ADDRESS SERVICE REQUESTED

© WakeMed Public Relations, September 2017

Microscope is a monthly newsletter written by and for the employees of WakeMed. Our goal is to provide

employees and friends of WakeMed with the most up-to-date news on all of the hospital system’s activities.

The Public Relations department thanks all of theemployees who contributed to this publication.

We welcome comments and suggestions on this publication and its content. Call (919) 350-8120,

e-mail microscope@wakemed.org, or write Microscope, Wake Med Public Relations Department,

3000 New Bern Avenue, Raleigh, NC 27610.

Kate Wilkes, EditorWakeMed Employees, Photos

To help you plan ahead, this calendar lists upcoming system-wide events, training classes and communityevents. For details and fee information, visit the WakeMedWeb. Send calendar submissions to PublicRelations or email microscope@wakemed.org.

WinterFest Registration Ends Sept. 29This annual event gives employees, volunteersand physicians the chance to display and sellunique items, including jewelry, crafts, bakedgoods, holiday decorations and gifts. This year,WinterFest will be held on the following dates:

• Raleigh Campus: Thursday, Nov. 30, 8 am to 4 pm

• WakeMed North: Tuesday, Dec. 5, 10 am to 2 pm

• Cary Hospital: Thursday, Dec. 7, 9 am to 2 pm

If you’d like to be part ofWakeMed’s WinterFest sale,submit a completedregistration form to HumanResources by September 29.The registration form isavailable on theWakeMedWeb.