What is Onlive Communication

On Live Communications is a Multichannel Customer Contact Outsourcing Company. Activities range from service/support and sales through inbound/outbound phone, email, chat and social monitoring and response mediums.

Onlive Communications Companies serves?

On Live Communications serves its customers with reliable, high-quality managed contact center services. We seamlessly maximize our customer’s web presence building brand loyalty in a cost effective way. By offering phone support, answering services, and managed web chat we expand the reach of our customers. We provide the best technology in the industry, feature rich and reliable. Our agents are extraordinary and committed to achieving business results for our customers. We strive to offer world class support, nothing less Don’t settle for less.

Our Purpose

Serve our customers well at all times. With years of experience and professional knowledge in contact center management, we operate with our client’s interest first and foremost.

Serve our employees. Our support agents are the critical element to the success of our company. We’re proud to offer flexible, above average compensation opportunities to educated positive professionals. We promote a positive, fun, and engaging work culture.

Serve our community. As a company we’re actively committed to serving the communities we work and live as a positive corporate citizen.

We Believe:

In treating people the way we want to be treated

In integrity In transparency In helping people In being flexible and easy to work with

Managed Channels

Phone

Chat

Email

social

PHONE

Phone Support/ Telephone Answering Service Technology- As part of our managed telephone support service we

utilize a state of the art cloud based phone system, providing exceptional voice clarity and reliability. The same technology used by many Fortune 500 companies. Our software provides a customizable IVR with customizable greetings and messages. All calls are recorded for quality assurance and available at your discretion.

Agents- On Live telephone support agents are U.S. based, highly trained, and educated. While our agents have a genuine spirit of service and pleasant nature, as a company we incentivize agents to deliver at the highest level. Our agents are consistent and committed to seamlessly building brand loyalty for your business.

CHAT

“Many online consumers want help from a live person while they are shopping online; in fact, 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer.”

Live Chat Support is convenient and preferred by customers Live Chat Support is a lower cost alternative to phone support Live Chat Increases Sales by engaging more visitors with help Live Chat gives you an edge on your competition

EMAIL

Timely email response is critical to customer acquisition and delivering on your brand promise. By providing an organized customer engagement platform with qualified agents, On Live Communications helps to capitalize on opportunity. All company inbox receipts are tracked with response in minutes.

Through data transparency and ongoing consultation your business will have real time insight to your customer base. Working with you to provide more than timely response, but right response. Together we’ll increase your first time resolution rate, capture acquisition opportunities quickly, and deepen engagement in a meaningful way.

Social

Social platforms such as Facebook, Twitter, and others provide an additional layer for customer engagement. A recent Social Engagement Index showed 15% of companies say 25%+ of customer service inquiries are initiated over social channels. As these platforms continue to evolve and drive consumer conversation, keeping up can be a daunting task. On Live Communications consolidates all contact channels so you can provide access and response to the preference of the customer, a true Omni-Channel experience.

Thank you !!!

http://onlivecommunications.com/