Online Queue Management Tour
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Transcript of Online Queue Management Tour
Main components
Ticket dispenser
Central server
Statistics &AdministrationSoftware
ManagementMarketing
SalesIT
Central display or Plasma/LCD
Desk/Clerk/CashierNo.1.
Desk/Clerk/CashierNo.2.
Desk/Clerk/CashierNo.X.
Counter displays
HW or SWTerminals
How does it works?
The customer enters into the Branch or
Customer Service area …
… and select a service bytouching the screen or
pressing a button …
… then take the printed ticket.
How does it works?
Information displayed on various ticket dispenser screens
Information displayedon ticket
• Company/Branch Name & logo• Ticket Number• Selected service• Arrival time/ People waiting for the same service• Anticipated waiting time
• Company/Branch Name & logo• List of services• Choice of multiple languages• Clerk selection/ VIP customer identification / Pre-registration• Commercials/Useful information/Ticker
How does it works?
The customers will sit with the ticket and …• read leaflets placed in the waiting area• watch dedicated commercials or readinformations/news displayed on indoor LCD/Plasma screens
• simply relax or drink a coffee
How does it works?
• A short signal or a call forward audio message is played when a new customer is called
• The ticket number related to the desk/cashier number is displayed on the central display in order of calling
• In case of an indoor LCD/Plasma the customerwill see the rolling ticket numbers together with a running commercial and/or other informations
• Arrows will show the direction to the displayed desk number
How does it works?
• When a client’s ticket number is displayedon the central or LCD display, the same numberwill appear on the clerk’s counter display
• The customer is served and if it is necessarycan be transfered to another clerk for another service, using the same number, the same ticket
• After the customer is served theclerk will call a new clientusing the hardware orsoftware terminal
123
Managers on every level have access to various real-time or near-time statistics:- about employees- about customers- about sales and workforce efficiency
As a result can take immediate actionsand are able to make strategical decisionsin Sales/Marketing/HR/Finances/Investments.
More than just a queue buster …
Benefits of the clients
• Comfortable waiting without queuing
• Less stress and impatience
• Increased confidentiality
• Multiple language selection
• Pre-registration
• VIP customer management
• Better customer service
Benefits of the managers
• On-line monitoring of every event and workforce, anytime and anywhere
• More channels for sales and cross-sales
• Efficiency continuouslymeasured, evaluated
• Various statistics relatedto almost every aspectof the business
• Better decisions based onreliable and accurate data
• Web-based configuration
• Better strategy planning, success rate and reach of targets
NO MORE QUEUENO MORE INFORMATION LOSTNO MORE WRONG DECISIONS
MORE SATISFIED CLIENTSMORE ACCURATE STRATEGYMORE PROFIT
Why the ONLINET queue management?