online marketing optimization - CII SURI-ADOBE.pdf · digital marketing measurement and...

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Transcript of online marketing optimization - CII SURI-ADOBE.pdf · digital marketing measurement and...

Page 1: online marketing optimization - CII SURI-ADOBE.pdf · digital marketing measurement and optimization capabilities. Creative Suite 5 products include access to signature Omniture technologies,

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Page 2: online marketing optimization - CII SURI-ADOBE.pdf · digital marketing measurement and optimization capabilities. Creative Suite 5 products include access to signature Omniture technologies,

Adobe is changing the world through digital experiences. We are virtually everywhere you look, from TV and movies to magazines; from websites to everywhere you look, from TV and movies to magazines; from websites to enterprise applications. Around the world, no matter what the medium or application, odds are good that it was touched by Adobe Technology. Adobe has always been at the heart of making engaging experiences happen, and we fuel the content creation and delivery ecosystem in a way no other technology company can. As technology and the web have evolved over the past 27 years, we have enabled businesses to reach consumers regardless of what computer they have, what browser they like, or what device suits their needs. In addition to this unparalleled reach, Adobe helps create and deliver the most compelling content and applications in a streamlined workflow, and we help to optimize those experiences for greater return on investment. We enable these three things across media and devices better than anyone else in the world.Companies face a unique challenge today in reaching every possible device, every user, and every intersection between content and applications. Adobe solutions are designed to address these challenges, specifically:

How do you address all aspects of the content workflow? How do you eliminate redundant customer-facing systems and processes and maximize existing investments? How do you organize and act on the customer data you’re gathering through these thousands (or millions) of interactions? And most importantly, how do you engage with your customer through a compelling experience that stands out from the competition and gets the results you want?

I would like to spend a few minutes walking you through how we see the current technology landscape; what challenges that landscape is creating; and how we make a difference

Page 3: online marketing optimization - CII SURI-ADOBE.pdf · digital marketing measurement and optimization capabilities. Creative Suite 5 products include access to signature Omniture technologies,

Just as business is changing for you, we’re fine-tuning our focus at Adobe. In this evolving landscape, Adobe is focusing on three key areas where we can make the largest impact on landscape, Adobe is focusing on three key areas where we can make the largest impact on our customers’ creation, delivery and optimization of digital experiences.

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In online marketing optimization, we are setting the standard for how digital advertising and marketing is measured, executed, and optimized. In this business our customers typically include advertisers, publishers, chief marketing officers and chief revenue officers. We process over a trillion transactions a quarter in helping our customers with visitor acquisition and conversion. This complements our content authoring franchise, bringing together art and science -- the art of creating content with the science of then optimizing it.

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Our second market focus is customer experience management, where we are transforming how enterprises engage with their customers through powerful digital experiences. Our customers in this business typically include the line of business owners as well as their IT partners. Our solutions are designed to help companies be effective in signing up and servicing their customers to produce real business impact.

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Our third and largest market is why we’re here today: Digital Media. We’re leading the revolution in how digital experiences are created, managed, distributed, and increasingly monetized in a multiscreen world. Our customers in this segment include traditional creators, developers and digital media professionals, as well as their management in marketing departments and agencies, companies and publishers. This is the core of what we have delivered for over 20 years, but we are evolving rapidly to ensure these customers have an integrated workflow to handle the plethora of new devices and formats that are emerging.

This third area, Digital Media, is what you already know Adobe for. We’d be happy to talk 3

Page 4: online marketing optimization - CII SURI-ADOBE.pdf · digital marketing measurement and optimization capabilities. Creative Suite 5 products include access to signature Omniture technologies,

So what are the Adobe products that these millions of creative professionals rely on……

At the heart of Adobe’s offering is the Creative Suite product Family. The complete Creative Suite 5 lineup includes five different suite At the heart of Adobe’s offering is the Creative Suite product Family. The complete Creative Suite 5 lineup includes five different suite configurations, and each suite is targeted at a different type of content author. For example, a print professional might choose Design Standard, while a video pro would choose Production Premium. Each suite integrates, in different combinations, flagship Adobe products such as Photoshop CS5, Illustrator CS5, InDesign CS5, Flash Professional CS5, Dreamweaver CS5, Premiere Pro CS5 and After Effects CS5, to deliver the optimal workflows for authoring content to whatever media is the target – print, web, video, and devices.

It’s also important to remember print. Print is still – and will remain – a huge medium for content authors. And Creative Suite enables design professionals to deliver distinctive print design in marketing collateral, magazines, books, packaging, and more. And continued print-centric innovations in products like InDesign CS5, Photoshop CS5, Illustrator CS5 and Acrobat X have ensured that the PDF format has remained essential to these traditional design workflows - with Acrobat providing designers with the ability to deliver secure content and control costs, reduce errors and improve print processes with enhanced preflight checks and fixes.

Even with print still an important medium, we’re seeing creative professionals and the organizations and enterprises they work for, being challenged to deliver their content across media and devices. More on that later. But that’s the reason we deliver Master Collection – an astonishing integration of every Adobe creative tool that enables the delivery of content across virtually every media and device.

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These days the Creative Suite family is moving beyond just the authoring of content and now features integration with online content and digital marketing measurement and optimization capabilities. Creative Suite 5 products include access to signature Omniture technologies, to capture, store and analyze information generated by Web sites and other sources. This data is essential if media companies and brands are to build long term businesses around their unique content offerings. For example, tracking the effectiveness of an online marketing campaign for a new banking product, or seeing how effective a new interactive advertisement for a car is in a digital magazine.

Additionally Adobe continues to invest in server technologies to deliver and protect content -- such as digital books, magazines and video –across platforms, operating systems and devices. Lastly, as content authors look to collaborate and share work and experience, Adobe is creating new cloud-based services that help speed creative workflows. A great example is Adobe BrowserLab, a hosted service that allows content authors to test the fidelity of their web content across multiple web browsers and operating systems……without having to install those browsers across multiple machines and platforms.

Adobe’s deep design heritage, that came about through the delivery of this incredible array of creative software, has allowed the company to expand into new areas. Adobe’s work in online marketing world and our position in the enterprise software market is informed by the understanding that user experience should be the center of design.

Today, every experience -- from a customer service agent, or an external employee, or a constituent who's interacting with government agency -- needs to start with a great holistic design. Design is not just visual. Design takes into account how customers interact with a software application to kick off a business process, and how this affects the experience. It's user-driven design. An organization can't control the attitude of its customer service representative, or whether there is parking in the bank branch at a certain time a customer arrives, but it can holistically design its online experiences to control as much of the customer experience as it can. This is the key differentiator. Our solutions for helping companies and organizations deliver experiences that help build reputations in our digital age are a combination of LiveCycle and Connect Pro, as well as Omniture and our recent Day Software acquisition.

So Adobe’s work with content authors has taken the company in new directions and also expanded the opportunities for our creative users, who today often find themselves working on projects that look to radically improve the management of customer experiences.

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Page 5: online marketing optimization - CII SURI-ADOBE.pdf · digital marketing measurement and optimization capabilities. Creative Suite 5 products include access to signature Omniture technologies,

Meanwhile, the world is changing rapidly. In January 2007, there was no Apple iPhone or iPad. Most of us were still using flip phones, not smart phones.

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But, the environment in which our creative pros work is changing at unprecedented pace. We see trends in three areas that are impacting Content Authoring:But, the environment in which our creative pros work is changing at unprecedented pace. We see trends in three areas that are impacting Content Authoring:Proliferation of multiple devices:

It used to be quite simple to reach your target customer.But, now there are more devices than ever, with multiple screen sizes, and multiple operating systems.And, just to add more complexity — you can reach them via content in a browser, or via a native app.

There are over 35 different app stores today, all with different guidelines and specifications.By 2014 the number of mobile devices will be equal to the number of desktop computers

The potential of apps is clear: iOS and Android users download 9 apps per month and spend 79 minutes per day using apps

And just four years ago, there was no Google Android, no Samsung Galaxy Tab, no Blackberry Playbook, no HTML5, no CSS3, no streaming video to smartphones, and no Skype.

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So the second trend we’re seeing is a demand for rich content. Static consumer content or cumbersome enterprise applications just don't cut it anymore. People are demanding a lot more, whether as a customer or as an employee.

If you think back to 2007 when Adobe released Creative Suite 3, so much has changed since then. In 2007 there was no Groupon, no HD Flip cameras or digital magazines. Twitter had only 400,000 tweets per quarter, and you couldn't post a photo on your facebook wall.

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Monetization:Content publishers have realized as they move content online they can’t rely on old business models.As traditional print advertising moved online they found their dollars reduced to dimes.They have found success experimenting with new business models such as in-app purchases of content, which were pioneered in gaming and are now moving to other industries.

These are the key trends behind a seismic shift in the industry and media landscape. delivery of interactive content?

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Page 6: online marketing optimization - CII SURI-ADOBE.pdf · digital marketing measurement and optimization capabilities. Creative Suite 5 products include access to signature Omniture technologies,

So we’re at a fork in the road. We can stay with our old ways of working which means separate designer and developer teams. It means very which means separate designer and developer teams. It means very segmented and siloed workflows across the organization. The obvious risk here is that you won’t be able to keep up with the pace of innovation and new devices, not to mention the sub-par customer experience that results from having all of these fragmented workflows.

On the other hand, the new way of working means you can rely on Adobe’s family of content authoring tools, services, and delivery technologies to design once and deliver anywhere. You can embrace open workflows where information and design flow freely, teams collaborate, and you delight your customers.

This is the fork in the road, and Adobe can help you embrace these changes.

Page 7: online marketing optimization - CII SURI-ADOBE.pdf · digital marketing measurement and optimization capabilities. Creative Suite 5 products include access to signature Omniture technologies,

There are three main ways Adobe enables customers to efficiently author for smart phones and tablets:phones and tablets:

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First develop rich interactive applications for Android, iOS and RIM, with Flash Professional and Flash Builder

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Second allowing customers to design and develop rich browser based content with leading HTML5 authoring tools

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Finally Create highly immersive, digital magazines, corporate collateral and advertisements from InDesign 5.5 for distribution to Apple iPad, RIM Playbook, Samsung Galaxy and other Android devices through integration with the Adobe Digital Publishing Suite.

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Page 8: online marketing optimization - CII SURI-ADOBE.pdf · digital marketing measurement and optimization capabilities. Creative Suite 5 products include access to signature Omniture technologies,

How do we do this? Three main ways:Develop rich interactive applications for iOS, Android, and RIM with Adobe AIR using tools Develop rich interactive applications for iOS, Android, and RIM with Adobe AIR using tools such as Flash Professional and Flash Builder.

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Page 9: online marketing optimization - CII SURI-ADOBE.pdf · digital marketing measurement and optimization capabilities. Creative Suite 5 products include access to signature Omniture technologies,

And the third way Adobe enables customers to author for mobile through publishing and distribution: distribution: Customers can create highly immersive, digital magazines, corporate collateral and advertisements from InDesign 5.5 for distribution to Apple iPad, RIM Playbook, Samsung Galaxy and other Android devices.This is supported by integration with the Adobe Digital Publishing Suite. With this optimized workflow customers can:

Create engaging interactivity for digital publications in InDesign Test and preview digital content on tablets on the desktop Publish digital content though the Adobe Content Viewer

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Page 10: online marketing optimization - CII SURI-ADOBE.pdf · digital marketing measurement and optimization capabilities. Creative Suite 5 products include access to signature Omniture technologies,

To review, CS5.5 is addressing key industry trends for devices:Develop rich interactive applications with AIR Develop rich interactive applications with AIR Design engaging browser based content with the leading HTML authoring toolsCreate digital magazines, newspapers and other publications with Adobe InDesign 5.5 through integration with Adobe Digital Publishing SuiteUse Creative Suite software to create, share, revise, and present your ideas on smart phones and tablets New Adobe Creative Tools on TabletsPhotoshop SDK

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Page 11: online marketing optimization - CII SURI-ADOBE.pdf · digital marketing measurement and optimization capabilities. Creative Suite 5 products include access to signature Omniture technologies,

Magazines are still a viable and important medium for entertainment and information.information.

US consumers spend more money on books, magazines and newpapers combined then they do other forms of entertainment.

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Page 12: online marketing optimization - CII SURI-ADOBE.pdf · digital marketing measurement and optimization capabilities. Creative Suite 5 products include access to signature Omniture technologies,

POINT OF THIS SLIDE: Summarize what Digital Publishing Suite is and what publishers can do with it .publishers can do with it .

<Notes are for background information and to address any potential questions that may come up during/after preso>>

------------------------The Digital Publishing Suite is a turnkey set of hosted services and viewer technology that tightly integrates with Creative Suite 5 and Creative Suite 5.5 products.

Using Adobe® InDesign® software in combination with Digital Publishing Suite, enterprise and professional publishers can:1) create2) Distribute3) monetize and 4) optimize a new class of innovative digital publications including magazines, newspapers and corporate magazines on Android, Apple and RIM tablet devices.

Enterprise Edition of Digital Publishing Suite was announced in early March and is now available to publishers looking for a customizable tablet publishing solution. Adobe expects to make the Professional Edition of Digital Publishing Suite available in alignment with the release of Creative Suite 5.5

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Page 13: online marketing optimization - CII SURI-ADOBE.pdf · digital marketing measurement and optimization capabilities. Creative Suite 5 products include access to signature Omniture technologies,

POINT OF SLIDE: Expand on the 4 functional areas established on slide 1.

<Notes are for background information and to address any potential questions that may come up during/after preso>><Notes are for background information and to address any potential questions that may come up during/after preso>>--------The Digital Magazine Suite IN COMBINATION WITH CREATIVE SUITE will allow publishers to:

CREATE: --Using InDesign, the leading page layout software, designers can create, preview and test editorial and advertising content that includes a new standard in interactivity and is targeted to a broad array of tablet devices.

PRODUCE: After content is designed in InDesign, user can leverage the hosted services of Digital Publishing Suite to organize, share and produce digital content as well as create custom branded viewers for tablet devices that consume interactive magazines, newspaper or corporate magazines

<<Note: This pillar refers to the Folio Producer Service (which is not available until Q2) and the Viewer Builder Service.>>

DISTRIBUTE AND MONETIZE: Sell and fulfill content through in-app purchase of single issues or subscriptions through the Apple App store and Android Market. Publishers can also sell subscriptions directly through integration with 3rd party print fulfillment service providers.

<<Note: This pillar refers to the Distribution and Commerce services. Adobe currently supports single issue and subscription purchase through the Apple App store. We will support single issue and subscription purchase through Google One pass in Q2’11>>

ANALYZE: capture and access issue analytics through tight integration with the Adobe Online Marketing Suite (Omniture).

<<Note: A base set of analytic reports are included with Digital Publishing Suite. For more extensive access to metrics available through dashboards and drill down reporting the customer must have purchased a separate Site Catalyst account>>

Page 14: online marketing optimization - CII SURI-ADOBE.pdf · digital marketing measurement and optimization capabilities. Creative Suite 5 products include access to signature Omniture technologies,

POINT OF SLIDE: Establish how the Internet compromised the value of a magazine and how the industry now has the opportunity for a do-over with the advent of the tablet how the industry now has the opportunity for a do-over with the advent of the tablet revolution.

<Notes are for background information and to address any potential questions that may come up during/after preso>>------------------------------------------------

The launch of the World Wide Web was a turning point for publishers. Though publishers tried to take advantage of the Internet to build brand, and attract new audiences, they weren’t able to optimize their content and transition their meticulously crafted print brands to the online world.

Why?

1.Design online was homogenized and templatized by CMS systems. If you look at the websites of major brand magazines such as WIRED or GQ you can’t tell the difference between the two sites. Therefore, the brand equity of these publications is significantly compromised on the Web. 2.The reading experience you get in print, just isn’t carried through online. The look and feel of print page as established through glossy images, unique layouts and font styling is lost on the web of today.3.Video and interactivity wasn’t as strong of an “entertainment experience” on the desktop when delivered through a browser. Interactivity plays a valuable role in extending editorial content, but existed outside of the primary reading experience.

As a result, readers weren’t willing to pay for content delivered via the Web because the reading experience was not pleasing or as expected. Additionally, advertisers didn’t get enough value from their brand advertising investments in templated magazine content and moved their ad dollars to Search and PayPerClick advertising.

The mobile revolution and the power of digital represent a chance for a DO OVER. Tablets will:- take the best of print (with high design and sophisticated typography) and combine it with video, and interactivity into a tightly cohesive, lean back reading experience that is even beginning to challenge TV viewing as an entertainment activity.

Page 15: online marketing optimization - CII SURI-ADOBE.pdf · digital marketing measurement and optimization capabilities. Creative Suite 5 products include access to signature Omniture technologies,

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Sale of tablet devices are projected to grow over next 5 years underpinning consumer demand for interactive magazine content.

This growth is being enabled by the fact that device processing power is increasing, batter power is longer, bandwidth is greater allowing faster download of content to devices and screen resolutions on devices are moving beyond 800X600.

Combine this with the fact that consumers are becoming more comfortable with consuming digital content accessed through a variety of tablet devices and are increasingly willing to pay for this content, it suggests that the publishing market is in a very good place to re-ignight growth.

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Page 16: online marketing optimization - CII SURI-ADOBE.pdf · digital marketing measurement and optimization capabilities. Creative Suite 5 products include access to signature Omniture technologies,

Digital Publishing Suite already has momentum with major publishers, including WIRED, The New Yorker, Martha Stewart Living and 20 + publications expected to WIRED, The New Yorker, Martha Stewart Living and 20 + publications expected to be delivered in the coming 2 months.

For a current list of publications created with this technology, visit http://blogs.adobe.com/digitalpublishinggallery/publications/

These publications were created using a prerelease version of the tools. I’ll explain at the end how to gain access to these tools via prerelease or Adobe Labs.

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Page 17: online marketing optimization - CII SURI-ADOBE.pdf · digital marketing measurement and optimization capabilities. Creative Suite 5 products include access to signature Omniture technologies,

POINT OF SLIDE: Establish the value of interactivity to drive deeper reader engagement with tablet content. WIRED is showcase example.WIRED is showcase example.

<Notes are for background information and to address any potential questions that may come up during/after preso>>---------------------------------------------------------------

PRINT PLUS: There are a lot of compelling magazine applications built by very talent teams using Digital Publishing Suite. However, WIRED has really lead the way in terms of combining the reading experience of print with new levels of interactivity, as well as video, social media and photography to create a powerful approach to story telling in the digital world.

Wired has delivered over 10 issues built with DPS and as a hallmark of each issue, has made innovative use of interactive overlays to create an engaging reading experiences not only with editorial but also advertising.

Interactivity:DPS allows WIRED to provide a 3D view of Mars that you couldn’t get in print. As you turn the planet around additional factoids pop up. They effectively used interactivity to supplement the Mars Invader story with additional information in a very intuitive and informative manner.

Wired also recognized the growing re-socialization of the media consumption experience. Reading magazines has historically been something people do alone. But now the combination of digital access, mobility, and social networking is driving ALL forms of media from being solo activities toward being social experiences, as viewers discuss and share content via their social networks and mobile devices as well as in physical groups. Hence WIRED used the Web View overlay with support for twitter in one of their recent issues.

Wired has had critical commercial success.

The first issue of WIRED on iPad sold over 100,000 copies which significantly eclipsed the print sales of the same issue. Since then WIRED digital sales through the App store have averaged 37% of the print issues over the last 6 months. T

<<Note: Additional comments regarding the 37% digital sales if time:

This is significant and not to be under estimated given:- there is only one marketplace in which to sell content and as yet it does not support subscriptions- there are very few reading device in market - that is expected to change this year- purchasing habits on the iPad are being formed now- pricing models are being worked out by publishers >>

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Page 18: online marketing optimization - CII SURI-ADOBE.pdf · digital marketing measurement and optimization capabilities. Creative Suite 5 products include access to signature Omniture technologies,

POINT OF SLIDE: Establish that publishers can use Digital Publishing Suite to maintain control over customer data and drive enhanced merchandising which leads to increased control over customer data and drive enhanced merchandising which leads to increased profitability

<Notes are for background information and to address any potential questions that may come up during/after preso>>------------------------------------------Bonnier is an international media company based in Sweden. They publish books, daily newspapers and magazines; as well as produce and distribute films, radio and TV.

The Adobe Digital Publishing Suite was used to create tablet editions of leading Bonnier Group newspapers which have aggregate circulation of more than 800,000.

The first newspaper launched by Bonnier using DPS was Dagens Nyheter , Sweden's largest daily newspaper in early December. Bonnier quickly followed that launch with the rollout of another daily newspaper, Dagens Industri and is planning to launch 2 additional daily newspapers soon.

Bonnier was keenly interested in Digital Publishing Suite because it allowed them to sell content through direct subscription. This allowed Bonnier to leverage their existing print accounts and customer data to drive greater enhanced merchandising (upsell to subscription, offer print + digital bundles, cross sell other products) which are critical to greater profitability.

Bonnier launched DN in early December and has seen a 15% increase in incremental subscription revenue. Bonnier is seeing positive return on their investment in digital publishing as well as the Adobe Digital Publishing Suite.

<Note – additional background informationBonnier create a single entitlement backend for all 19 daily newspapers and news magazines. The entitlement backend was built , integrated with Digital Publishing Suite and deployed in 12 weeks.>

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Page 19: online marketing optimization - CII SURI-ADOBE.pdf · digital marketing measurement and optimization capabilities. Creative Suite 5 products include access to signature Omniture technologies,

When we talk about interactive content, it's a wide range of things. It's simple accents to otherwise static Web sites. It could be a high fidelity branded accents to otherwise static Web sites. It could be a high fidelity branded experience. It could be a rich ad. It could be a viral social game. Or it could be a mission critical rich Internet application.

And as customers are rushing to create that interactive content, they see the critical role that both Flash and HTML5 will play -- whether it's a casual game like Farmville, built completely in Flash; a digital magazine like The New Yorker using our Digital Publishing solution outputting to HTML5; or a retail banking RIA that leverages both and integrates both. The future of the Web depends on both advancing.

Over the last 15 years Adobe has built an incredible ecosystem around Flash specifically focused on interactive content -- a vibrant community of user-experience developers and specialized designers across graphic design, layout design, motion design. And the key to the success that we saw there was we enabled them to collaborate across multiple tools: Flash Pro, Flash Builder, Flash Catalyst -- with an underlying framework that tied it all together.

So for HTML5 we're going to do exactly the same thing. We’ll talk more about how that’s happening within Adobe on the next slide.

By innovating in the tools that help content authors deliver Flash and HTML5 content, Adobe is confident that the Creative Suite 5.5 and beyond will remain the one-stop shop for anyone looking to create interactive content. Whether it's the richest game, video site, or RIA using Flash or an interactive Web site and branded experience using HTML5, we will provide the most integrated set of tools in one box. 19

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So how can Adobe help you be successful in this changing environment? We’re here today to talk with you about three major segments today.here today to talk with you about three major segments today.

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We’ll start with Creative Suite 5.5.

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We’ll also talk about our Digital Publishing Suite and show you some great customer examples with that solution.

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And third, we’ll talk about how to deliver content to any device or platform with Flash AND HTML5. We’ll talk about the ways Adobe is supporting HTML5 and help you understand how to pick the right tool for the job and how Adobe is supporting both platforms.

Emphasize how all three of these areas address the growth of mobile devices and tablets in our world.

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