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Transcript of Online Learning Communities in Secondary School Environments: Social Constructivist perspective
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Nathan Hutchings © 2009
Online Learning Communities in
Secondary School Environments:
Social Constructivist perspective
Thesis submitted as part of the degree of Master of Education (Leadership),
The University of Queensland in 2009
School of Education
Nathan Hutchings © 2009
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Nathan Hutchings © 2009
Table of Contents
Preface ........................................................................................................................................ 3 ICTs, The Social Web and Schools ........................................................................................... 4 Vygotsky and Social Constructivism ......................................................................................... 6 Vygotsky Key Concepts ............................................................................................................ 8
Zone of Proximal Development ............................................................................................. 8 Mediation of Meaning.......................................................................................................... 11 Language and Thought ........................................................................................................ 12
Communities of Practice .......................................................................................................... 13 Online Communities ................................................................................................................ 15 Online Communities of Learning ............................................................................................ 21 Where do we go from here? ..................................................................................................... 25 References ................................................................................................................................ 26
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Preface
This essay will discuss the importance of understanding and supporting the growth and
development of online learning communities in secondary schools. The theoretical approach
that will be used to frame the discussion will be Social Constructivist with specific reference
to Vygotsky’s key concepts of Zone of Proximal Development, Mediation of Meaning and
Language and Thought. Before discussing Vygotsky and Social Constructivism the impact of
the Internet upon education and society will be canvassed including the recent emergence of a
more socially interactive Internet, Web 2.0. Following this, Vygotsky’s key theoretical
concepts will be outlined then what constitutes a community of practice will be defined. In
addition, online communities and online communities of learning will be described in detail.
After having outlined the societal and educational impacts of the Internet, discussed key
Vygotskian concepts, described communities of practice, online communities and online
communities of learning Vygotsky’s key theoretical concepts will be used as a lens to focus
on future research possibilities of online learning communities within secondary schools.
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ICTs, The Social Web and Schools
The World Wide Web (WWW) has become a major global depository of information
offering unparallel access to a large and growing store of human knowledge with a “60,000%
increase in the quantity of available information in less than 10 years” (Lawless & Schrader,
2008, p. 222). Schools and homes that are not connected to the Internet are fast becoming the
exception rather than the norm (ABS, 2007, 2008). The ubiquitous mainstreaming of the
WWW and proliferation of wireless internet connectivity now enable individuals and
learning communities to communicate almost unfettered by time and place (Huett, Moller,
Foshay, & Coleman, 2008). In addition to the exponential uptake of Internet use, the nature
of the Internet has recently undergone a metamorphosis from an information and
entertainment delivery channel to a global interactive social space that cannot be ignored by
educators (Solomon & Schrum, 2007).
The Internets shift from a passive to a social and interactive medium is referred to as the
WWW moving from Web version one to Web 2.0 (O’Reilly, 2005). Web 2.0 has created new
ways for people to learn and communicate online, tools such as Podcasting, VodCasting,
Wikis and Blogs are beginning to be used tentatively by educators (Hsu, 2007; Lamb &
Johnson, 2007; Mindel & Verma, 2006; Solomon & Schrum, 2007). In addition to recent
developments in online communication tertiary intuitions are placing more and more of their
learning material online enabling students to complete postgraduate and undergraduate
degrees exclusively via the WWW (see e.g., http://ocw.mit.edu/ ; www.swinburne.edu.au;
www.deakin.edu.au). Many of these Universities libraries are also incorporating interactive
web based technologies like online chat, RSS feeds, and online booking and renewal of loans
(e.g., www.library.uq.edu.au) or use social tagging services such as http://delicious.com to
aggregate links to useful sites for students (see e.g., http://www.lc.unsw.edu.au/ ). Web 2.0
social networking applications like FaceBook (www.facebook.com) are ubiquitous among
University students, and increasingly teenagers and other general computer users are heavy
users of social networking applications (Golder, Wilkinson, & Huberman, 2007). Despite the
arguments that decry the academic merit of the knowledge on the WWW the following is
certain; it is a social phenomena, it is both an asynchronous and synchronous discursive
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space, people invest large amounts of time and emotional energy in creating content for it and
many people are gaining access to the WWW at an increasingly younger age (Finger, Russell,
Jamieson-Proctor & Russell, 2007; Lacina, 2007; Pegg, Reading, & Williams, 2007).
The continued development Information Communication Technologies (ICTs) and
specifically the Internet have changed the way people communicate and view the world.
Solomon and Schrum (2007) reported that students view technology as a necessary tool for
learning and it is so embed in their way of communicating that it directly affects how students
live and communicate and when, where, and how they learn. Students increasingly expect
that learning occurs in concert with ICTs and are somewhat baffled when teachers view ICTs
as something novel, something to be bolted on to teaching and learning. Despite this many
students and teachers do use online sources to find information, expand their knowledge base,
and enrich their lives. However, schools have not kept up with the growth and potential of the
WWW or the more recent shift to Web2.0.
So why are secondary schools lagging behind the rest of society when it comes to openly
engaging with World Wide Web and ICTs? Groundwater-Smith, Brennan, McFadden, and
Mitchell (2001) report that change in secondary schools is often painfully slow and crisis
driven and often superficial. In addition Wellington (2005) also reports that rigid
organizational patterns and forms of schooling are not conducive to ICT innovation and any
ICT innovation is smothered by structural rigidity of schools. To create schooling that is
relevant for the 21st
century learner and connected with the digitally interconnected world
outside schools, there is a need to move from traditional paper based learning to a digitally
based operational paradigm (Lee & Gaffney, 2008). However, despite these criticisms there
does appear to be a slow paradigmatic shift spurred by exponential developments in ICTs and
more recently the WWW.
Current research by Meier (2009) indicates an increased uptake in the use of ICTs in
secondary schools and a shift towards a growing recognition that the use of ICTs increases
student engagement, supports new and innovative approaches to learning and can also be
used as a tool and process for developing new ways of learning and thinking. In addition,
Solomon and Schrum’s (2007) publication, Web 2.0 new tools, new schools and Leading a
digital school edited by Lee and Gaffney (2008) provide hope that Cranston’s (1999) call for
a re-invention of the craft of teaching and re-engineering of schools is being heard.
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Furthermore, publications by Finger, Russell, Jamieson-Proctor, and Russell, (2007), Egbert
(2009) and Thorsen (2009) all indicate a paradigm shift in the educational community a shift
that recognises the
“…rise of information and communication technology (ICT) in schools is
unstoppable, and developments in ICT encapsulate broader trends in education. ICT
touches every aspect of education, building in new networks of teachers and driving
new paradigms of teaching and learning, and putting teachers and students in contact
with each other on a truly global scale.” (Cohen, Manion, & Morrison, 2004, p.59)
Educational change is happening, albeit slowly, and the change is coming from within the
ranks of teachers spread across the globe who are using the WWW to create online
communities to discuss the use of ICTs in education and learning, for example
http://www.classroom20.com/ , which provides a place for teachers to discuss the use of
emerging Web 2.0 tools in their classrooms. These online communities are dynamic and the
constant interactions between members via text, audio and video cause the emergence of new
knowledge and the questioning of established knowledge and practices; these communities
socially construct knowledge. To analyze and understand these communities, and support
their continued growth, it is necessary to utilize a theoretical approach that has at its core the
idea that knowledge is socially constructed and the use of language in all its textual, signified
and spoken forms is the primary tool for the creation, communication and mediation of
knowledge and meaning. The theoretical approach that encompasses these core ideas is the
Social Constructivist theory of Lev Vygotsky.
Vygotsky and Social Constructivism
Social Constructivism is founded on the idea that people collectively impose meaning on the
world (Ormrod, 2006). One of the founders of Social Constructivist theory was the Russian
psychologist Lev Vygotsky who was born in 1896 and died in 1934. It was not until the mid
to late 1970s, due to Soviet suppression, that the work of Vygotsky became widely available
in the West but since then Vygotsky and Social Constructivist theory has been widely used in
education, psychology, and the social sciences (Newman & Holzman, 1993).
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To understand Social Constructivism it is important to first understand the place that the
individual takes within Vygotsky’s philosophical-psychological frame work. Vygotsky’s
work helps us to resolve the bridge that connects the individual to the social what Rio and
Alvarez (2007) refer to as a, “no-mans land, generally left uncultivated and unexplored in
dualistic approaches” (p. 282). Social Constructivists see the social as preceding the
individual this precedence provides an epistemological bridge on which the individual comes
to know itself and according to Robbins (2001) individual consciousness itself originates in
society. Therefore to understand the formation of individual knowledge one must first focus
upon the social context in which the individual is situated. To understand the inner mental
processes of an individual the social constructivist investigates the socio-cultural context in
which humans are situated (Van Der Veer, 2007).
Learning and knowledge are a social phenomenon, not solely created by the individual in
isolation, disconnect from peers, friends and society (Grandin, 2006; Paslincar, 2005);
knowledge is also in a continual state of flux, dependent on the social meanings and
discursive practices embedded in society at large and via immediate social and professional
communities such as school, peer groups, family (immediate and extended), and more
recently online and virtual communities (Grandin, 2006; Hedegaard, 2007; Iriberri & Leroy,
2009; Lave & Wenger, 2005; Van Der Veer, 2007; Yue, et al., 2009). Grandin (2006) states
that knowledge is a social phenomenon and that to understand the origin and development of
higher order cognitive processes it is necessary to understand that they have their origin in
social processes. Therefore, the construction, modification, and repudiation of knowledge are
the result of a symbiotic relationship between the individual and the social, a relationship that
generates an epistemological friction from which situated individual knowledge emerges.
And so, to gain insight into the development of higher cognitive processes the social and
cultural milieu is the first place to look.
Individuals inhabit varying social and cultural milieus and construct meaning as they
experientially interact within them. These cultural milieus are permeated with numerous
formal, such as school, and informal, such as family, contexts and, “through both informal
conversations and formal schooling, adults convey to children the ways in which their culture
interprets and responds to the world” (Ormrod, 2006, p. 34). To complicate matters such
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contexts are not fixed and the meanings that the learner derives from them change, “in
response to the person’s actions, capacities, age, and so on” (Van Der Veer, 2007, p. 23). For
example, the attention that a six-year-old child would pay to an adult is very different fromthat of a teenager even though the cultural knowledge that is being discussed may be similar
or identical. Within such contexts adults, and others, act as mediators of meaning with the
primary tool of mediation of social meaning and social experience being language; language
that is presented in a myriad of forms, spoken, written, visual, symbolic, and musical.
The social world is the source of ideas, facts, skills and attitudes (Finger, Russell, Jamieson-
Proctor, & Russell, 2007). This world is the crucible for the formation, challenging and
repudiation of new of existing knowledge. The individual brings to an existing social context
their own interpretation of existing knowledge and when this comes into contact with socially
constructed knowledge individual knowledge is transformed, created or left unchanged.
Vygotsky’s theoretical concepts elucidate this dialectic between the individual and society an
interplay of how the individual perceives their current state of knowing within the social
context in which they are situated and how this social context reflexively creates the known
within the individual. To understand the reflexivity of the social and the individual it is
necessary to discuss Vygotsky’s key concepts in more detail.
Vygotsky Key Concepts
The key concepts that Vygotsky developed during his career were, the Zone of Proximal
Development (ZPD), Scaffolding for Learning, Mediation of Meaning and the link between
Language and Thought. Of these four key concepts ZPD and Scaffolding are the most
familiar to contemporary teaching practice and often studied by new teachers and form part
of their theoretical understanding of teaching and learning. To fully appreciate the utility of
Vygotsky’s key concepts for 21st
century ICT enriched teaching and learning it is necessary
to review each concept prior to explaining how Vygotsky’s ideas can explain and support
online learning communities in secondary school environments.
Zone of Proximal Development
The ZPD encompasses the tasks that the individual cannot yet perform without assistance; the
gap between what has already been mastered and what can be achieved with support. The aim
of the educator is to discover what has already been mastered, preventing needless repetition
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of already mastered tasks and develop learning experiences that move the learner towards the
formation of new knowledge and mastery of new skills.
…the zone of proximal development. It is the distance between the actual
developmental level as determined by independent problem solving and the level of
potential development as determined through problem solving under adult guidance
or in collaboration with more capable peers. (Rio & Alvarez, 2007, p. 278).
The ZPD is one of Vygotsky’s most commonly referred to concepts by educators and
psychologists. However, ZPD according to Rio & Alvarez (2007) is often misunderstood
because it refers to “developmental courses or trajectories” (p. 278) these courses and
trajectories are mistakenly viewed as fixed linear categories which can be used to compare
and classify a learners progress. The important difference between ZPD and other
psychological theories of mental development is the ZPD is described prospectively and is
framed in such a way to implicitly create opportunities to describe what is currently known
and how this can be linked to what can be known; “the notion of a zone of proximal
development enables us to propose a new formula, namely, that the only good learning is that
which is in advance of development” (Rio & Alvarez, 2007, p. 279).
Vygotsky did not advocate the use of standardized test to ascertain current levels of mastery
rather learners were encouraged to explain their understanding of concepts with others who
had greater proficiency (Rio & Alvarez, 2007). By explaining their current understanding of a
particular area of knowledge learners in conjunction with others who have demonstrated
mastery in the area being investigated come to understand gaps in the learner’s knowledge.
During the process of discovering a student’s ZPD, and because it is defined prospectively,
opportunities for extending learning rather than classifying and labeling student potential arecreated. Having identified gaps in the learner’s knowledge the teacher creates a learning
experience focused towards the zones upper limit. By focusing on the zones upper limit the
learning experience becomes a means to expand the learner’s ZPD and over time the learner’s
zone becomes richer with new knowledge and skills which in turn support further expansion.
However, describing what knowledge is within a learner’s ZPD is problematic because a
child’s ontological framework could be extensive. To describe a learners pre-existing
knowledge it is useful to view knowledge in two conceptual frames, scientific concepts and
spontaneous concepts.
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Daniels (2007) describes Vygotsky’s concept of “scientific concepts as those that were
introduced by the teacher in school and spontaneous concepts as those that were acquired by
the child outside of the contexts in which explicit instruction was in place” (p. 310).Scientific concepts are concepts that “form a coherent, logical hierarchical system” (Daniels,
2007, p. 311). Scientific concepts are explicitly taught and in conjunction with spontaneous
concepts form an interdependent relationship and the basis for new concept formation.
However, scientific concepts delivered by one way verbal communication and devoid of
context result in rote learning of words rather than meaning.
… the child learns not the concept but the word, and this word is taken over by
the child through memory rather than thought. This mode of instruction is the basic
defect of the purely scholastic verbal modes of teaching which have been universally
condemned. It substitutes the learning of dead and empty verbal schemes for the
mastery of living knowledge. (Daniels, 2007, p.312).
It is how the scientific and spontaneous are bought together within a learning experience that
creates new concept formation a growth in knowledge. Describing the ZPD by using
scientific and spontaneous conceptual frames provides a teacher an overarching frame of
reference to describe the learner’s knowledge in a prospective manner. Using this frame of
reference to define a learner’s knowledge boundaries is very valuable; however, it is the
combination of understanding what the individual cannot yet perform without assistance and
then closing the gap between what has already been mastered and what can be achieved by
the use of Scaffolding that creates an optimal learning experience.
Scaffolding for Learning
The ZPD provides a survey of the learners’ current state of knowledge but it is scaffolding for
learning that allows both the learner and the teacher to traverse the known and head towards
the unknown. The ZPD in conjunction with Scaffolding for Learning are key pedagogical
concepts for creating effective learning environments as ZPD delineates what is known and
what is to be learnt and Scaffolding for Learning provides the necessary support for the
student to expand their knowledge of a domain. Scaffolding is a term used in general teacher
parlance but care should be taken when using the term Scaffolding for Learning as its
meaning is dependent upon the theoretical framework in which it is discussed.
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The elements that are used to create Scaffolding for Learning successfully are the learners
already established knowledge and skills and the use of language and shared experiences.
Christensen (2001) reported that Russian psychologist Davydov (1975) found three teachingstrategies useful for Scaffolding learning when teaching mathematics. The first approach was
to ask leading questions to “prompt students to think about a concept in a new and productive
way” (Christensen, 2001, p. 71). Questions would be phrased in a manner that limits the
amount of yes and no responses and encourages more reflective dialogue. The second
approach discussed by Christensen was for teachers to stage mistakes, “by deliberately
posing an erroneous conclusion” (p. 71). In doing so students hopefully recognize the error
and in discussions with the teacher and their peers explain why the conclusion that has been
reached is incorrect. And the third approach, clashing, similar to staging a mistake but
entailed the presentation of students work that when examined closely reveal a
misunderstanding of basic concepts and “provide an opportunity for interaction which
encourage children to explore, extend and justify their understanding” (Christensen, 2001, p.
72).
Daniels (2007) reports that the key idea of Davydov’s approach is the realization that
theoretical knowledge is central to the development of learning and without it learning
becomes transmission of isolated and meaningless facts. Therefore, to create Scaffolding for
Learning it is essential for the learner to “develop a capacity for relating to problems in a
theoretical way, and reflect on one’s thinking.” (Daniels, 2007, p. 315).
Mediation of Meaning
Mediation of meaning is described as central to Vygotsky’s cognitive psychology and is a
process divided into two forms meta-cognitive mediation and cognitive mediation (Karpov &
Haywood, 1998). Metacognitive mediation has its origins in interpersonal communication,
for example, a child learns from its parents via verbal instructions and in time these
instructions are externally verbalised (egocentric speech) eventually these verbalisations are
internalised (inner speech) and form the basis of self regulation. Research by Winsler and
Naglieri (2003) supports Karpov and Haywood’s (1998) interpretation of Vygostky’s concept
of the transformation of egocentric speech in to inner speech .Winsler and Naglieri’s
comprehensive study included a large scale representative sample of 2,156 children between
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the ages of 5 and 17 years. They found that
“The developmental progression from overt to more covert types of private speech
observed here is consistent with Vygotskian theory and the existing longitudinal and
cross-sectional private speech literature.”(Winsler & Naglieri, 2003, p. 672)
These internalised verbalisations form a set of psychological tools which the individual,
“transforms natural impulses into higher mental processes” (Robbins, 2001, p.35). Cognitive
mediation is the acquisition via verbal instruction of problem solving methods which can be
applied to specific knowledge domains for example; a young student learns how to conduct
an experiment using the scientific method and in doing so acquires a functional
understanding of the application of a specific approach to problem solving. In contrast to
constructivist views of cognition Vygotsky believed that children should acquire scientific
concepts via precise verbal definitions which contrasts Piaget’s staged development of
cognition in which children gradually acquire scientific understanding via direct experience
(Ormrod, 2006).
Language and Thought
The common thread that binds Vygotsky’s cognitive psychology and social theory is
language. The active use of language, speaking, and thinking for social constructivists are
inexorably bound together and each cannot exist without the other for Vygotsky, “thinking
and speaking are not linearly, causally, teleologically, purposefully or functionally related;
they are dialectically unified by meaning” (Newman & Holzman, 1993, p. 51). Meaning
making is the process of the intertwining of thinking and speech, language is the key humantechnology that is both thought in action and the transmitter of collective social memory and
knowledge.
A word without meaning no longer belongs to the domain of speech. One cannot say
of word meaning what we said earlier of the elements of the word taken separately. Is
word meaning speech or is it thought? It is both one and the same time; it is a unit of
verbal thinking. It is obvious, then, that our method must be that of semantic analysis.
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Our method must rely on the analysis of the meaningful aspect of speech; it must be a
method for studying verbal meaning. (Newman & Holzman,1993, p.51).
Therefore verbal meaning when transmitted to the individual directly impacts and
modifies the subjects’ cognition this is the process of meaning mediation in action. If we
take the Social Constructivist view that; knowledge and consciousness have their origin in
the social, language and thought are bound together to form meaning, meta-cognitive and
cognitive mediation of meaning is reliant upon speech then Social Constructivist and
Vygotskian theory provide a theoretical frame work ideal to the analysis of socially
constructed knowledge.
Communities of Practice
Social and professional communities give meaning to interpersonal interactions and provide a
milieu to seek understanding of knowledge that is new or problematic. Communities of
practice (CoPs) greatly assist teachers to discuss their approaches to teaching and learning.
Often these CoPs are of an informal nature such as a social get together after work or a shared
group morning tea or lunch within or across faculties. However what is common amongst
most if not all CoPs is that members all share a passion about a certain topic and have the
desire to deepen their knowledge by meeting on an ongoing basis (Verburg, 2006).
Within these communities of practice individuals confer with peers and experts to clarify
their understanding, crystallize concepts and build on prior knowledge and within these
communities verbal and textual discourses work together to delineate understandings about
specific points of knowledge, topics and things;
Cooperating employees develop a shared repertoire of routines, vocabulary, stories,
symbols, artifacts, and heroes that embody the accumulated knowledge of the
community. This shared repertoire serves as a foundation for future learning
(Verburg, 2006, p. 15).
CoPs have a shared interest in a domain of knowledge, a desire to improve their
understanding of this domain and to learn from others; CoPs are also communities of learning
which reflect the fundamental social human capacity and drive to socially construct
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knowledge (Wenger, 1998a). The artifacts that are created by CoPs are email
communications, verbal conversations, newsletters, construction of professional development
courses and journal articles in trade and academic publications. These artifacts become theshared knowledge and memory of a social group a body of knowledge that is constantly
drawn upon by the community. New member to a CoP engage in the practice of studying a
communities journals attending their professional development courses resulting in a gradual
acculturation of the individual to accept a CoPs paradigm (Kuhn, 1996).
Wenger’s (1998) description of CoPs learning occurring at the core and on the boundary of
the community dove-tails with Vygotsky’s Zone of Proximal Development (ZPD) when
applied to a community of learners, the limits of the groups knowledge is analogous to an
individual’s upper limit of their ZPD. The core within CoPs is the center of expertise defined
by the sum of information contained in various manuals, procedures, written
communications, policies and shared understandings of how to get things done. The boundary
of a CoP is the face the community shows to the world, it is the first point of contact between
other CoPs and divergent bodies of knowledge.
Wenger (1998b) describes the CoPs boundary as the location where new insights occur and
ignoring this can cause a CoP to become insular leading to the ossification of its core
knowledge. In order to explain how new insights emerge at the knowledge boundary of a CoP
Saussure’s (1959/1985) concept of the linguistic sign and the process of semiosis, the
production of meaning via the dyadic of the signified and the signifier resulting in the
creation of signs. The CoPs boundary can be likened to a permeable membrane constantly
absorbing new knowledge, language being the medium within which the CoPs signs,
meanings and concepts come into contact with external signs, meanings and concepts. New
insight or serendipitous semiosis occurs when there is an incongruity of signified concepts at
the boundary of a CoPs. Similar concepts clash when there is confusion or disagreement at
the point of signification which is the point at which the signified, the form which the sign
takes, and the signifier, the concept it represents. The use of the concept of semiosis on the
CoPs boundary provides a theoretical micro analytical tool to drill down from the macro view
of the group meaning making.
Group meaning making is the process of the intertwining of thinking and speech with
language as the key human technology that is both thought in action and the transmitter of
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collective social memory and knowledge. In order for organizations to take advantage of
CoPs and support their continued growth they need to understand the processes that drive
semiosis and meaning making within a CoP. Wenger (1998b) notes that value of a CoPappreciates when its core and boundaries actively complement each other. Therefore,
organizations need to develop the capacity and processes to support the continued growth of
CoPs in order to take advantage of their learning potential.
Increasingly CoPs that are wholly online or supported by Information Technology are the
subject of investigation (Hara & Ling, 2005). Wenger, McDermott and Snyder (2002) also
report that it is common for online CoPs to arise across organizational and company
boundaries in the rapidly changing Information Technology industry so members can keep
abreast of change.
Online Communities
Online communities are the result of public online interaction between individuals on a going
basis; social aggregations that over time develop a critical mass of emotion so thatparticipant’s feel a sense of belonging, concern and friendship with other members of the
online community (Reingold, 1993, 1998). More recently the term Virtual Communities and
Online Communities are often use interchangeably. However, the term Online Communities
predates Virtual Communities as it has its origins in describing the socially interactive
textually based activities of computer users that predate the development of the World Wide
Web, specifically graphically based browsing software (Reingold, 1993, 1998; Iriberri &
Leroy, 2009). The term Virtual Communities does not restrict itself to internet based
communication it also includes telephone and newsletter based communication media and
members usually do not meet face to face. For the purpose of this essay the term Online
Communities will be used because it relies on computer networks as the primary
communicative medium.
Kim (2000) and Wenger (1998) suggest that online community participants go through a five
stage process that define how they are viewed by other online members and the level of
commitment and participation they demonstrate to a particular online community. Initially
participants start as lurkers, visitors to the community who pop in for a look around and do
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into the technologies and ideological perspectives that have driven the development of online
communities.
Iriberri and Leroy (2009) conducted an extensive literature review of online communities’
research to indentify common measures and approaches for building successful online
communities; the review was restricted to articles published from 1993 to 2007. The review
encompassed the disciplines of computer science, information systems, psychology,
sociology and management and was restricted to peer-reviewed articles. The key search terms
used where online communities and virtual communities and the databases searched were
PsycInfo, Sociological Abstracts, ABI/INFORM, ACM Portal, IEEE Xplore, and AIS Digital
library. One of the results of Iriberri and Leroy’s (2009) structured literature review was to
indentify four overlapping waves of online community research activity spanning from 1993
to 2007 with each wave characterized by an increased amount of discipline specific research
activity.
The first wave of research activity occurred from 1993 to roughly 1996 and was driven by
sociological investigations with the primary focus begin online communities as a social
phenomena. During the first wave Iriberri and Leroy (2009) found that sociologists turned
their attention to investigating how the internet affected how individuals interacted with
society. During the first wave Iriberri and Leroy (2009) noted that researchers indentified
positive effects of internet use such as increased social capital and encouraging civic
participation, decreased social isolation for individuals and opportunities for increased parent
to teacher and teacher to teacher communication via online communities. During the second
wave 1996 to 2002 management researchers investigated how online communities could be
used to identify customer needs, build customer loyalty, improve marketing and conduct
transactions online all with the aim of increasing profits and reducing transaction costs.
Iriberri and Leroy (2009) also noted that during this period management researchers
investigated how online technologies are used to support communities of practice, store
organizational knowledge and improve project management practices (Wenger, McDermott,
& Snyder 2002).
During the third wave, 2002 to 2007, of online community research activity psychologists
focused on how individuals developed relationship via online communities. These studies
investigated how people formed attachments to online groups and the formation of
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relationships that sometimes transferred to face to face interactions and long term
relationships. The fourth and ongoing wave of research, 2002 to date, was lead by
information systems researchers. According to Iriberri and Leroy (2009) these researcherssought to integrate prior research perspectives to create more empirically based research
agendas to support the ongoing development of online tools and approaches to improve
online teaching and positive outcomes for online community participants.
Overall Iriberri and Leroy (2009) found that most researchers from all of the four waves
agreed that the greater the number of messages exchanged in an online community the more
successful a community is. Preece (2001) in particular provides a number of metrics to
measure online community success and divides these into two frame works, sociability and
usability. Within the frame of sociability Preece (2001) indentifies three criteria, purpose
people and policy. Purpose is measured by how much interactivity is occurring and the
quality and quantity of these interactions. The criterion, people, is a measure of the number
of participants in a community and the range of age, experience and roles these people have.
The criterion, policy, includes both formal and informal guidelines that outline community
governance and guide how people interact. The second frame, usability, includes the design
criteria dialogue and social support, information design, navigation and finally access. The
Dialogue and social support criterion measures the time it takes to send and receive messages
and how these messages are managed by the system and the users. Information design
measures how long it takes for users to find information and their ability to retrieve and
remember the same information at a later date. The navigation criterion within the usability
frame measures the length of time it takes a user to navigate their way through the site to get
to where they want to go. Finally access measures how long it takes to download and run any
additional software required to participate in the community.
Preece’s (2001) measures when applied to an online community yield a rich data set and
importantly many of the criteria can be measured by unobtrusive means such as server logs.
However, Preece (2001) warns against using individual criteria to draw conclusions and
recommended triangulation of the gathered data with data gathered by other methods for
example, survey and interview approaches. The combination of a triangulated set of data as
suggested by Preece (2001) with the inclusion of Wenger (1998) concept of an individual’s
two step process of negotiation of meaning provides the basis for the construction of a rich
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outcomes that individuals initially sought to avoid. Online narrow cast communities that have
a focus on health issues can result in users constructing their identity around their illness
resulting in a reduced capacity for users to seek well informed treatment options. An extremeexample of a troubling narrowcast community is boylover (http://www.boylover.net) which
despite the best efforts of many concerned parents and legislator is still online, (see
http://www.aifs.gov.au/nch/resources/internetsafety.html ). This community’s sole purpose is
to support and try to defend predatory homosexual pedophile activity and is an unfortunate
example of the power of narrow cast communities to attract and perpetuate dangerous
behaviors at great social cost to the community. In spite of the dangers of narrowcast
communities identified by Parsell (2008) online communities that support people through
serious illness are here to stay and do provide a life line to those in the greatest of need, an
example of this is the Australian Cancer Council (see http://www.cancer.org.au/Home.htm ).
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transcend traditional approaches to teaching in realization that online teaching and learning is
different, be interactive and available 24/7, incorporate both asynchronous and synchronous
means of communication, include content that is media rich, be a place students and teachersgenuinely want to meet and frequent and also be responsive to learners and teachers changing
needs.
Herrington et al. (2006) call for a synergistic approach to online learning and at its core
authentic tasks should be used to drive the design and delivery of online and distance
education. The key to a successful online learning course according to Herrington et al.
(2006) is it must be learner centered, utilises problem-based learning, incorporates computer-
supported collaborations and has learning activities that are authentic or relevant to the
learners. Herrington et al. (2006) approach does not simplify the process of developing online
learning materials but provides, according to its authors, a firm theoretical base to build
online courses. Their approach breaks an authentic task into three elements, Learners, Task
and Technologies then each of these elements are ascribed attributes which are used as
markers to describe how the course follows the authentic task ideal. The authentic learning
element, Learners, is assigned the following attributes, ICT literate, problem solver, reflective
learner, collaborative learner, self sufficient learner. In addition the Tasks element is assigned
the attributes, complex activities, ill-structured, based on real-life scenarios, resulting in a
professional product. An finally the Technologies element is describe as requiring these
attributes, provides access to rich media, 24/7 connectivity to resources for learners, access to
rich resource collections, support extensive functionality and ubiquitous access and
availability.
Nicholas and Ng (2009) designed and deployed an online learning course that demonstrated
many of the characteristics of success outlined by Herrington et al. (2006). The course
developed by Nicholas and Ng (2009) demonstrated attributes of being available 24/7
provided connectivity to resources and synchronous and asynchronous communications. In
addition the learners that were involved were ICT literate, self sufficient and collaborative
learners and seemingly comfortable with complex activities. Interestingly Nicholas and Ng
(2009) found that the participants did not experience the full advantages of the online
learning course because they were hampered by already established ways of learning.
Interestingly the Nicholas and Ng (2009) study may suggest that Herrington et al. (2006)
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claim that online learning in a tertiary environment is largely informed by a reductionist
stance to online learning may now not be the case. Nicholas and Ng (2009) found the open
structure of their course a barrier when dealing with secondary school students because theyare unfamiliar with ill-structured learning environments. Furthermore, a recent report by
Martín-Blas and Serrano-Fernández (2009) regarding their experiences in implementing an
online introductory physic course further indicates a break away from a reductionist stance to
online learning.
Martín-Blas and Serrano-Fernández (2009) found that using an online learning platform to
supplement face to face teaching encouraged students to review in greater depth concepts that
were covered during face to face lessons. Students who regularly accessed additional
multimedia representations of physics concepts, custom java applets where used, were found
to improve their performance on the theoretical exam when compared to the prior cohort of
students. The most popular items of the course were lecture notes which were loaded onto the
site after the delivery of the lecture and online quizzes used by students to check their
knowledge of the content covered; Interestingly Martín-Blas and Serrano-Fernández (2009)
found that students who were initially reticent to engage with the online learning platform
made their first tentative steps after accessing lecture notes. Furthermore, Martín-Blas and
Serrano-Fernández (2009) suggested that there was anecdotal evidence to indicate that
students found the ability to post questions, read the responses of others and also receive
rapid responses from their lecturers as a major factor in student becoming more actively
involved in their learning.
The research canvassed above all involved investigating online learning from a course
perspective with each view restricted to a either a specific subject area, undergraduate
introductory physics (Martín-Blas & Serrano-Fernández, 2009) , or a learning event, creation
of extension material for high achieving secondary students (Nicholas & Ng, 2009), or
implementation of a pedagogical approach to constructing online learning courses, use of
authentic tasks to drive online learning environment development (Herrington et al., 2006 ).
Each piece of research provides good advice on how to create effective online learning
courses, how to increase student engagement and improve student learning. In particular
Martín-Blas and Serrano-Fernández (2009) provide details of how to use user logs and data to
draw conclusions about student user experiences from the Learning Management System
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Moodle and Herrington et al. (2006) provides a descriptive framework to guide the creation
of authentic learning experiences. However, OLC consists of multiple courses, interactive
events that may not necessarily have an obvious connection to a course being taught andpossibly participants that act in the role as both a teacher and learner. Martín-Blas and
Serrano-Fernández (2009) do detail ways to measure student involvement and a possible
correlation with improved student performance. Yet neither Martín-Blas and Serrano-
Fernández (2009) nor Herrington et al. (2006) or Nicholas and Ng (2009) provide a way to
measure the development of a sense of community within an OLC. In order to create an OLC
that enriches the learning experience of its members creates a sense of belonging and concern
for others and supports the continued intellectual growth of all its members and way of
measuring a sense of community needs to be detailed.
Dawson (2006) investigated the possible correlation between types of online forum
discussion and a sense of student community. The study investigated the possibility that the
quantity of student forum posts was an indicator of a sense of community. In order to find if a
correlation existed between sense of community and forum posts Dawson (2006) used the
Classroom Connectedness Scale developed by Rovia (2002), a self reporting online survey,
and forum posting data. Unlike Martín-Blas and Serrano-Fernández (2009) and Nicholas and
Ng (2009) the student group studied was all students studying within the Faculty of
Education at an Australian university across 21 teaching units rather than a single class or
group. Dawson (2006) classified the forum data into three interaction types, learner to
learner, learner to content and system. The learner to learner type was applied to all forum
communications between students and peers. Learner to content interactions described the
interaction between teachers and students. And finally the system interaction type described
all posts to forums that did not elicit a response. Dawson’s (2006) findings indicated that the
quantity of forum posts was not an indicator of community. However, Dawson (2006) found
a moderate relationship between the sense of community and the number of learner to learner
interactions and more importantly a significant correlation between the cumulative learner to
learner and learner to system interactions and a sense community. The possible implications
of Dawson’s (2006) research is that it provides the initial research results to develop
automated means of classifying communication data within an OLC to gauge community.
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In view of the above it appears that it is possible to measure a sense of community within an
OLC, although the classification and forum data extraction process would need to be more
fully documented to aid in replication of the process. In addition Martín-Blas and Serrano-Fernández (2009) provide valuable strategies to extract descriptive data from Learning
Management System logs to gauge the effectiveness of student learning. Herrington et al.
(2006) provide a framework to develop authentic student centered learning and Nicholas and
Ng (2009) have provided some precautionary advice about developing online courses for
secondary students. Therefore it is possible to measure, describe and envisage an OLC that
can provide an opportunity for learners to engage with a learning environment that enables
learners and teachers to discuss current understandings, create new meanings and
construct/deconstruct new and existing knowledge.
Where do we go from here?
Online Learning Communities (OLC) are socially constructed and consist of a collection of
participants who are actively seeking to construct new knowledge; therefore the Social
Constructivist theory of Vygotsky, which is founded on the idea that individuals collectively
seek to impose meaning on the world, is an ideal theoretical perspective to frame our
understanding of OLC. Key Vygotskian concepts of the Zone of Proximal Development,
Scaffolding for Learning, Mediation of Meaning and the link between Language and Thought
can all be explored by applying them to OLC. Furthermore almost all communication within
OLC are in textual form, emails, short messages, posts in forums, chat logs, wikis, blogs and
machine readable and so provides a rich set of data for analysis. In addition to
communications being machine readable the very environment in which knowledge is being
constructed is programmable which gives an extraordinary level of control to the researcher
and designer.
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