Online Justice Journeys That Care for Peoplemams.rmit.edu.au/wfn6a59ipzp1.pdf‘First Thoughts’...
Transcript of Online Justice Journeys That Care for Peoplemams.rmit.edu.au/wfn6a59ipzp1.pdf‘First Thoughts’...
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Online Justice Journeys
That Care for People
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Breakthrough: a new approach to Family Justice
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When Families Break Up,Justice Breaks Down
Courts are overloaded
Parents suffer, children are traumatized
Procedures with lawyers and courts intensify conflict
People feel powerless: little control over process, outcome, time to resolution, costs
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Family justice = building fair, effective agreements
1. No fear of escalation2. Research and government = quality outcomes3. In control over process, timing and costs
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Diagnosis
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Phase 1 - Explore & Diagnose
• Identify legal problem
• Explore options: reconciliation, therapy, separation, divorce, etc.
• Assess conflict behaviour
• Managing their expectation
• Referral tools, self-help tools
• Results in tailored PDF of information, guidance and next steps
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The Diagnosis phase offers more than just
legal advice
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IntakeIntake
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Phase 2 - Start & Intake
• Problem-solving intake
• In own words, at own pace
• Interests and initial ideas for solutions
• Creating perspective and a conciliatory attitude through different types of questions
• Supported by best practices for solutions
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Encouraging users to consider others in the
separation process creates a conciliatory
atmosphere and promotes solution
building
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‘First Thoughts’ questions use algorithms behind the scenes to generate model agreements that
reflect both partners wishes, and act as a
starting point for negotiation
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See in advance the email your partner will receive and click OK if you are happy to proceed to
payment
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Negotiation
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Phase 3 - Dialogue & Cooperate
• Work on solutions
• Interest-based, problem-solving
• Supported by models, tools and best practices
• Real time interface, changes made are immediate and visible
• Chat function for communication between parties
• Click-of-a-button help where needed
• Own words, own pace, own home
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Use the answers from the intake to help reflect
and make better agreements
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We provide various tools to help with alimony
calculations, or schedule visits
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Topics are broken up into 5 circles, with blue dots indicating content
changes and the white circle showing your progress
A chat function allows parties to communicate
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Once both parties are happy with their work they can click ‘agreed’ to lock a
subsection
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Get an overview of your agreement at
any moment to keep track of
progress
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Mediation/Adjudication
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Phase 4 - Trialogue & Get Help
• Top legal professionals offer assistance
• Available at the click of a button
• Mediation and Adjudication currently in built
• Focused interventions, so users stay in control of their journey
• Ability to scale up
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Users can request help for specific subsections,
without handing over control
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The cost for a mediator is a flat fee, paid once
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An adjudicator’s decision is final and locks out both
parties from changing that subsection
afterwards
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Completed
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Review
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Phase 5 - Review & Finalise
• Neutral review of agreement by a qualified legal professional
• Sustainable, balanced, legally valid
• Provides guidance, but does not personally change the agreement
• Ensures fairness and prevents abuses of the system
• Formalisation of agreement at court
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Finalised
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Aftercare
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Phase 6 - Aftercare & Adjust (Coming Soon)
• Coping with changes
• Compliance and enforcement
• Recalibrate during periodical check ups
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Next stages
• Modules for full integration with courts
• Hearing, judge as adjudicator bridges gaps in agreement
• Add on services
• Voice of children
• Prevention: birth contract
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Social impact for 1000 families:*
100 children no lower well-being, education results, depression, relationship problems. over lifetime
44 parents avoid domestic violence
0.017 children’s + parents lives saved
220 parents no physical or mental health problems
*Assuming 10% risk reduction
Family justice
renewed
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Access to Justice impact:
1000 families save €2500 = €2,5m
Government (legal) saves €900/couple
Improved process leads to greater use of services
Legal sector adds more value/generates more revenue
Unbundled limited scope legal services
increase
Investment in a
platform:
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Thank you
Maurits Barendrecht, Research Director
+31 (0) 70 762 0700
+31 (0) 6 4292 1812
Jin Ho Verdonschot, Director | HiiL Rechtwijzer Technology
+31 (0) 70 762 0700
+31 (0) 6 2503 6434
www.HiiL.org