Online Government Content in South Africa
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Transcript of Online Government Content in South Africa
![Page 1: Online Government Content in South Africa](https://reader035.fdocuments.net/reader035/viewer/2022062615/5481f7bfb07959570c8b4662/html5/thumbnails/1.jpg)
online Government ContenT in South africa
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e-Government for Citizens
Who are we?
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It’s important!
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• Inform the public of available services and facilities
• Access to documents and processes
• Increase public engagement
• Self-service
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So….
what’s being done right in SA?
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So….
what’s being done wrong in SA?
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Why’s it so $%#@ hard?!!
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What’s the internet?
What is this thing called Internet?
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It’s online.Why are youcomplaining?
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Which is closely linked to…
5361562162XRTFS.pdf – it’s good enough
and…
NEMA, EIA, EAP, DEDAT, DEADP – you know?
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Sometimes I get nightmares…
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Not citizen-centric
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You’ve got to change the
culture!
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Content strategy can make the difference.
Content strategy, even rudimentary,will help you show how
good online content can improve service delivery.
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Where to start?
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Know your audience
Be user/citizen-centric
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What are citizens looking for?
Fun facts!
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Jobs!
At lunch time on Mondays
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Check your marital statusMarriageDivorce
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Also…
Applying for a passport / ID
Old age pensions
Liquor licence applicationsGetting a firearm licence
Vehicle licences & registration
Unemployment insurance
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Know what you’ve got
And what you still need to get
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But most importantly….
Be clear about what you do!
And defend this with your life!
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From this
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To this
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To now
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Success?
Average 50% increase in visits in less than a year.
Far fewer complaints.
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Good online content helps us
deliver government services.
Content strategy, even a
basic one, makes the difference.
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Thomas Bevan@herdingwords
PS: We’re recruiting!