Online construction of training itineraries for clinical and care management

Genève, Switzerland21st - 24th September 2012

www.juntadeandalucia.es/agenciadecalidadsanitaria

Online construction of Training Itineraries for clinical and care management

M. Periáñez , T. Esposito , F. García, B. Fernández-Sacristán Andalusian Agency for Health Care Quality, Spain

Individual development plan



Observatory for quality of health learning

Model of individual development plans management

To desing training routes adapted to the needs of the professionals

Some conclusions

Table of contents



Andalusian Agency for Health Care Quality

Programs of qualitycertification

Tools web

Observatory forpatient safety

Observatory forQuality of Healthlearning

News

Manuals

Entities certicated



To make available, to professionalsand healthcare centres, tools and learning resources ready to beapplied.

Observatory web is a collaborativespace where professionals can share their success experiences

To share a new learning experience

News Good practice

Events

Links

Publications

(January 2010)‘Strategic plan for comprehensive training’

Mission



Individual development plan management

Individual development plan management of health professionals

Characteristics….

Collaborative enviromentKnowledge sharedDescentralized and autonomousmanagement at each unit/departmentSpaces: common, group and privateNetworking



Specific practices Competences

profile

To facilitate the design of individualdevelopment plans and trainingitineraries, adapted to the needs ofthe organization, in a collaborativeenvironment

Objective



Implementation of the model and the GPDI web tool in 1200 clinical units, belonging to 53 centres of our health system.(April-November 2011)

Director of clinical unit

Work post Observations Date Actions

Corporative map AccessGood practices:26Evidences: 104

11 competences26 specific practices104 evidencesarranged in 4 levels

Competences map based in: strategies, objectives to achive (system, centres, units and individuals), specialcircunstances of the units, particularitiesof the health care provision, etc.

You can download it fromthe observatoryweb

Individual development plan management



Web application offers training routes for progressivedevelopment.

Methods 1

Prioritize of practice withmajor need to improve

Identifcation of avarage profile

Training itinerary

Competences Mapschange into training

elements

Trainees selectionbased on IDP

1º Self-evaluation of more than 2000 management professionals.

2º To obtain individual profiles

3ª To detect competences gaps

4º To identify learnig needs in specificpractices and in specific skill level(from essential to excellence)



PROCEDURE FOR CONFIGURATION OF TRAINING ITINERARY

1. Grouping 11 competences as training modules

TRAINING MODULES RELATED COMPETENCES

Management

Citizen atention

Professional development

Leadership and innovation

Direction andplanning

Effectivemanagement of resources

Decisionmaking

Quality and patientsafety management

To focuss oncitizen Communication

Learning and continuousimprovement.

Teaching and research

Scientificreference

To encourage thedevelopment of theirprofessionals.

Methods 2



PROCEDURE FOR CONFIGURATION OF TRAINING ITINERARY

1. Grouping 11 competences as training modules

TRAINING MODULES RELATED COMPETENCES

Management

Citizen atention

Professional development

Leadership and innovation

Direction andplanning

Effectivemanagement of resources

Decisionmaking

Quality and patientsafety management

To focuss oncitizen Communication

Learning and continuousimprovement.

Teaching and research

Scientificreference

To encourage thedevelopment of theirprofessionals.

Methods 3



2. Defining general learning objectives for each competence & definingspecific training objectives for each practice

Methods 4

COMPETENCE

Effective management of resources

GENERAL LEARNING OBJECTIVE

To manage available resources, increasing cost efectiveness in both economy and effort

SPECIFIC PRACTICE 1

To have to do effective use of time

SPECIFIC TRAINING OBJECTIVE

To optimize response times on health care

SPECIFIC PRACTICE 2

To have to do effective use of available economic resources


To optimize availabeeconomical resources



2. Defining general learning objectives for each competence & definingspecific training objectives for each practice

3. Identifying training results to be applied on professional practice

Methods 4

COMPETENCE

Effective management of resources

GENERAL LEARNING OBJECTIVE

To manage available resources, increasing cost efectiveness in both economy and effort

SPECIFIC PRACTICE 1

To have to do effective use of time


To optimize response times on health care

SPECIFIC PRACTICE 2

To have to do effective use of available economic resources


To optimize availabeeconomical resources

ESSENTIAL LEVEL MEDIUM LEVEL HIGH LEVEL EXCELLENCE LEVEL

Identification of mainrespose times related toservice package and theobjectives of themanagement agreements

Elaboration of actioncircuits, including tasksand response times

Analyse response times and deviations

Identifcation of betterhealth care formules in order to optimizeestablished timings



Results

• Global profile • Average profile • Personal profile

Prioritize most effective training programmes Intervention on critical health care practices Answering to individual self-detected demands



Conclusions

This experience was so positive that has been extended to all professional categories of the Andalusian health caresystem (50.000 professionals)

Economic assessment: Though still incomplete, data suggest a drastic reduction on training costs.

Next month, our andalusian model is going to bedeployed in Chile.



Thank you very much for your timeMerci beaucoup pour votre temps

If you require further information, please contact us at

www.juntadeandalucia.es/agenciadecalidadsanitaria/formacionsalud

http://www.juntadeandalucia.es/agenciadecalidadsanitaria/formacionsalud�

Online construction of training itineraries for clinical and care management

Health & Medicine

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