ONLINE COMPLIANT RESPONSE SYSTEM FOR CORPORATION

PRESENTED BY

D.DHAVAMANIPRAKASH M.E-SE

N.KANNAN M.E-SE

M.MOHAMEDSHARIFDEEN M.E-SE

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Abstract

The main idea for developing this project is to replace existing manual compliant system with online service support.

This system will increase corporation reputation by providing better services and request feedback from people.

Administrator can view the status of compliant registered by people.

Summary reports periodically forward to respective department.

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Existing System

Complaints can be registered by manually.

People can’t know about the status of compliant.

It takes more time.

A person faces lots of difficulties to register their

complaints.

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Proposed System

It is allow the user to dynamically complaints through

the web.

Time consumption.

Status of complaint’s acknowledgement will be send

through email to the person who registered the

compliant.

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Cont…

People need not to go for the corporation office

directly.

People need not to follow any formalities.

There is no chance to miss any forms in any way.

People can know complaint status often.

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Hardware Specification

System : Pentium IV 2.4 GHz

Hard Disk : 160 GB

Monitor : 19’ Colour Monitor

Mouse : Optical Mouse

Ram : 2 GB

Keyboard : Multimedia Keyboard

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Software Specification

Operating system : Windows XP

Languages : JavaScript with PHP

Database : SQL Server 2005

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Modules

Admin Module

User Module

Preview Module

Upload Module

Download Module

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Admin

Administrator can login individually and view the

complaints directly.

It is also provide complaint status to the user.

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User

User Can Register and Login to complaint their Problems using Name Mobile number, Address and Other relevant Details..

Here, User Can view all the types of problem available in Corporation like water problem, Road Problem, etc..

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Preview

In this Module User can know the status about their

complaints.

Preview module also helps the user to know other

relevant problems in corporation.

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Upload

This module is used to help the user to upload the

data and images through the online.

The following are categories ,

• Water

• Road

• Others

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Download

User Can download Complaint form and Birth-death

certificate forms from the website.

And also user can download other relevant complaint

forms such as drainage, and etc…

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Thank You

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