Online and mobile - European Food Sure Summit · 23 Food storage 24 Storage of perishable foods 25...

Online and mobile

Training „Fit for Hygiene“

Fit for Hygiene is a electronic self-study course and delivers essential information on food safety, hygiene and HACCP.

Thorsten Steinhübel,

Business Line Manager Inspection and Audit

TÜV SÜD Product Service GmbH Slide 2Elearning "Fit for Hygiene" - Food Sure 2018

“There is only one thing in the long run more expensive

than education – no education.“ John F. Kennedy

The business community was asked to indicate the level of

safety practices undertaken by their company.

Food businesses report that they conduct more safety

practices across virtually every area of product safety

compared to businesses in other segments.

Source: TÜV SÜD Safety Gauge 2017

Legal landscape defining hygiene requirements


Regulation (EC) No 178/2002Basic Regulation

general principles of food safety

valid since 01.01.2005

Regulation

(EC) No 853/2004Hygiene requirements

for food of animal origin

vValid since 01.01.2006

Regulation

(EC) No 852/2004general food hygiene

valid since 01.01.2006

European law

Verordnung zur DurchführungArtikel 1:

Lebensmittelhygiene-Verordnung LMHVgültig seit 15.08.2007

Local national aw

(e.g.Germany)

LFGBLebensmittel-, Bedarfsgegenstände-

und Futtermittelgesetzbuchgültig seit 07.09.2005

Art. 5

HACCP

Stakeholder expecting a Good-Hygiene-Practice


more or less

External

stakeholders

more or less

Internal

stakeholders

From HACCP-risk analysis we now 3 types of hazards


… the human factor


source: the Internet

Fit for Hygiene – how it works

• Self-study course

• Up to 50 comprehensive training units

• Online available all day, 24/7

• Practice-focussed and interactive

• Allows to learn at their own pace

• Starts back were it stopped

• Compatible with PC/Tablet/Smartphone

• Web-based, no software installation

needed

TÜV SÜD Product Service Slide 7Elearning "Fit for Hygiene" - Food Sure 2018

Fit for Hygiene


• up to 50 comprehensive and easy-to-understand training modules

Easy entry – intuitive user interface


Modular system – drive through with the navigation bar


Packed with clear and illustrative examples


Examination

▪ Transparency of the results for the participant

▪ After passing: certificate of participation (PDF)


Manager Dashboard - Controlling of Training Progress


▪ dashboard to follow the status and progress of the

participants is optional

Basic Package – modules in a glance

Module Fit for Hygiene – Basic Package

01 Introduction to hygiene training

02 General hygiene requirements

03 What is HACCP?

04 HACCP hazard analysis

05 HACCP critical control points

06 Microorganisms

07 Useful and harmful microorganisms

08 Growth of microorganisms

09 Temperature control

10 Prevention of contamination

11 Correct hand-washing / hand hygiene

12 General personal hygiene

13 Workplace hygiene

14 Workwear

15 General requirements of company hygiene

16Cleaning and sanitation – general

requirements

17 Cleaning and sanitation process

18 Cleaning and sanitation plans

19 Pest prevention and control

20 Waste disposal

21 Incoming goods inspection

22 Temperature control of incoming goods

23 Food storage

24 Storage of perishable foods

25 Hygiene at the food counter

26 Handling of perishable foods

27 Treatment and processing of food products

Module additonal

28 Infection prevention and control I

29 Infection prevention and control II


Content approved and accepted by Geman

Association of Authority Inspectors

Full Package – more level of detail and expert knowledge

Module Fit for Hygiene – full competence

30 Handling of food products – specific

31 Wrapping and packaging of foods

32 Freezing

33 Deep-frying

34 Own transport of goods

35 Hygiene in storage rooms

36 Hygiene for beverage dispensers

37 Cleaning of beverage dispensers

38 Storage of beverages

39 Handling of food waste

40 Types of pests

41 Pest control

42 Cleaning equipment

43 Cleaning agents and disinfectants

44 Structural requirements l

45 Structural requirements ll

46 Fresh / frozen meat – product hygiene

47 Minced meat – product hygiene

48 Poultry – product hygiene

49 Fish – product hygiene

50 Eggs – product hygiene

51Cream and other cream products – product

hygiene

Full Package

▪ Expert knowledge for decision

makers and quality manager


Advantages of Elearning in general


… today even more flexible with mobile learning



… today even more flexible with mobile learning

The future in elearning is mobile

▪ Mobile

- always assessable 24/7, continuously updated

▪ Global

- multilingual, flexible, customizable


From a standard to an individual tailored product


Fit for Hygiene

• As basic version

• Options for customization

Training Cards

• Reference work

• Learn

Manager Dashboard

• Transparency for

management

• Development, control

• Consolidation

• Key figures

Learner Cockpit

• Transparency for

learners for access to

learning status and

behaviour

SBT

• Apply knowledge

Quizzes/Games

• Apply and use knowledge

Online Manual/PDF

• Print versions

Tests/Certificate

• Learning status

• Location fixing

Motion Scribble/Videos

• Raise awareness

• Demonstrate

Integrate your media

Strategic approach



Tailored and co- branded Interactive Learning and Training

A small selection of success stories the catering industry

▪ LSG Sky Chefs

▪ Marché International

▪ Coffee Fellows

▪ Vapiano

▪ Burgerista

▪ Kuchenmeister

Quelle / Bildnachweis:

inside Unternehmensgruppe, Aachen

© 2018

Best practice: LSG Group background Information


LSG Group is one of world’s leading Airline and On-Board catering provider

✓ Creation of a corporate

standard of LSG

specific training for

quality, hygiene and

non-food-safety

✓ Modular training

concept

✓ Corporate language and

corportae pictures

✓ Multi-langual: NL-FR-EN

OBJECTIVES

✓ Virtual

environment

✓ Micro-learning

✓ Process

orientated and

SOP driven

✓ Multi-national

staff

✓ fluctuation

(onboarding)

PROFILE HIGHLIGHTS

✓Easy to understand language

✓ Pictogram driven

✓Corporate Avatar „Fred“ and

„Frieda“

✓ Motivating dashboards for

employees and supervisors as well

as reports for management

✓ Self-sufficient upkeep by LSG

✓ Close-to-reality environment

Best practice: LSG Group Solution


Best practice: Vapiano® background Information


Vapiano offers a light Italian cuisine à la minute and menus with a self-service approach.

✓ Creation of a worldwide

uniform standard of

quality for food and

service

✓ Controlling fluctuation

✓ Reduction in

time-to-competence

✓ Performance support

✓ Can be used

internationally

OBJECTIVES

✓ Virtual

environment

✓ Micro-learning

✓ Experiential

learning

✓ International

✓ Certification

✓ Gamification

PROFILE HIGHLIGHTS

✓ Video-based learning space for

onboarding

✓ Control using ego perspective

✓ Close-to-reality environment

✓ Directly connected to the learning

management system and the till

system

✓ Playful job familiarisation

✓ Worldwide use in 19 countries

Best practice: Vapiano® Solution


Reception “greeting” Pasta

Pizza, Salad, AntipastiBar & Café

Pasta Manifattura

Till

Best practice: Vapiano® Solution


Web-based training

Cardset

Interactive training cards

Best practice: Coffee fellows® background information


✓ Uniform training quality

✓ Controlling fluctuation

✓ Reduction in

time-to-competence

✓ Learn anywhere,

anytime and with

every device – all at

your own pace

OBJECTIVES

✓ Mobile learning

✓ Micro learning

✓ Gamification

✓ Competitions

✓ Campaigns

✓ Certification

✓ Learner cockpit

✓ Manager

dashboards

PROFILE

With more than 160 coffee shops, Coffee Fellows is one of the leading

coffee shop chains in Germany.

COFFEE FELLOWS

HIGHLIGHTS

✓ Premise “mobile First” full responsive

✓ Onboarding & ongoing training

✓ 3-level automated training to become a

“Coffee Fellow”

✓ Incentives with “Coffee Coins”

✓ Social media integration & transparent

mystery shopping

✓ Comprehensive notification and reporting

system

✓ Coproduction from Coffee Fellows and inside

(9 hours of learning media)

Best practice: Coffee fellows® Solution


Cockpit

Level 0

Level 1

Level 2

Level nToolboxKnowledge

baseCampaigns

Learn

+ Inform

Not passed

Test

Passed Level-

release

Shop manager

Intro

Incentivize

Best practice: Coffee fellows® Solution


Bagel artist card collection

Learner cockpit

Manager dashboard – Level

overview


Thank you for your interest!

For more information visit us

in the exhibtion area or at www.tuv-sud.com

Online and mobile - European Food Sure Summit · 23 Food storage 24 Storage of perishable foods 25...

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