OneVision Solutions Overview April 28, 2006. Company Background Founded to Facilitate Convergence...
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Transcript of OneVision Solutions Overview April 28, 2006. Company Background Founded to Facilitate Convergence...
![Page 1: OneVision Solutions Overview April 28, 2006. Company Background Founded to Facilitate Convergence of Video, Voice and IP: V 2 oIP Believe in Building.](https://reader035.fdocuments.net/reader035/viewer/2022062423/56649eb35503460f94bba3c7/html5/thumbnails/1.jpg)
OneVision SolutionsOverview
April 28, 2006
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Company Background
Founded to Facilitate Convergence of Video, Voice and IP: V2oIP
Believe in Building Solutions that Work Technical Focus
Pursue highest level certifications Emphasis on Training
Company Info Principals former Tandberg Executives Headquarters in Dallas
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Markets Served Education Healthcare Corporate
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The OneVision Method
Solution Collaboration Distinct Requirements for Each Customer
Implementation Project Management Installation Coordination Solution Testing Training
Ongoing Support Help Desk Warranty Service
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Videoconferencing
Specialists in Videoconferencing 80+ years collective industry experience
Network-Centric Firewall Traversal Multipoint Control Units Gatekeepers Gateways Management Software
Charter Member of TANDBERG Partner Advisory Council
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Videoconferencing
Video Endpoints Room Systems Personal Systems Mobile Systems
Applications Focus Healthcare Education Government
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Service & Support
Manufacturer Certifications TANDBERG
Video Endpoints Video Infrastructure Video Software
Polycom Network Systems Network Systems Software Video Series
Help Desk Installation Training On-site Support Manufacturer Warranty
Coordination Project Management Legacy System Support Global Presence Program
OneVision Meets New 2006 TANDBERG Service Requirements
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OneVision Technical Support
Phillip Tetreault, Technical Service Manager 9 Years Experience in Video
Field Service Technical Support Project Management Systems Integration
TANDBERG Certifications TANDBERG Certified Technician TANDBERG Certified TMS/MCU Administrator
Polycom Certifications Network Systems Technical Certification Network Systems Software Installation Certification Video Systems Technical Certification
Network Experience ISDN BRI-PRI, ATM, V.35, Satellite, Switched 56, Encryption, Ethernet
Legacy System Experience Accord, PictureTel, Intel, VTEL, Adtran, Madge, Ascend, Videoserver &
Montage
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OneVision Technical Support
Doug Quigley, Technical Service Engineer 7 Years Experience in Video
Field Service Technical Support TANDBERG/NuVision Help Desk Systems Integration
TANDBERG Certifications TANDBERG Certified Technician TANDBERG Certified TMS/MCU Administrator
Polycom Certifications Network Systems Technical Certification Network Systems Software Installation Certification Video Systems Technical Certification
Network Experience ISDN BRI-PRI Provisioning & Troubleshooting
Legacy System Experience TANDBERG Vision Products
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Support Plan
Current Help Desk Hours 7am-7pm Central Does this meet your needs?
Initial Call Phone 877.866.9800 (After Hours Rolls to Cell Phones) E-mail [email protected]
Acknowledgement with 1 hour
Trouble Ticket logged into SupportForce Information Needed:
Serial Number(s) Current Software Revision Location Site Contact Information Description of Problem
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