OneVision Solutions Overview April 28, 2006. Company Background Founded to Facilitate Convergence...

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OneVision Solutions Overview April 28, 2006

Transcript of OneVision Solutions Overview April 28, 2006. Company Background Founded to Facilitate Convergence...

Page 1: OneVision Solutions Overview April 28, 2006. Company Background  Founded to Facilitate Convergence of Video, Voice and IP: V 2 oIP  Believe in Building.

OneVision SolutionsOverview

April 28, 2006

Page 2: OneVision Solutions Overview April 28, 2006. Company Background  Founded to Facilitate Convergence of Video, Voice and IP: V 2 oIP  Believe in Building.

Company Background

Founded to Facilitate Convergence of Video, Voice and IP: V2oIP

Believe in Building Solutions that Work Technical Focus

Pursue highest level certifications Emphasis on Training

Company Info Principals former Tandberg Executives Headquarters in Dallas

Page 3: OneVision Solutions Overview April 28, 2006. Company Background  Founded to Facilitate Convergence of Video, Voice and IP: V 2 oIP  Believe in Building.

Markets Served Education Healthcare Corporate

Page 4: OneVision Solutions Overview April 28, 2006. Company Background  Founded to Facilitate Convergence of Video, Voice and IP: V 2 oIP  Believe in Building.

The OneVision Method

Solution Collaboration Distinct Requirements for Each Customer

Implementation Project Management Installation Coordination Solution Testing Training

Ongoing Support Help Desk Warranty Service

Page 5: OneVision Solutions Overview April 28, 2006. Company Background  Founded to Facilitate Convergence of Video, Voice and IP: V 2 oIP  Believe in Building.

Videoconferencing

Specialists in Videoconferencing 80+ years collective industry experience

Network-Centric Firewall Traversal Multipoint Control Units Gatekeepers Gateways Management Software

Charter Member of TANDBERG Partner Advisory Council

Page 6: OneVision Solutions Overview April 28, 2006. Company Background  Founded to Facilitate Convergence of Video, Voice and IP: V 2 oIP  Believe in Building.

Videoconferencing

Video Endpoints Room Systems Personal Systems Mobile Systems

Applications Focus Healthcare Education Government

Page 7: OneVision Solutions Overview April 28, 2006. Company Background  Founded to Facilitate Convergence of Video, Voice and IP: V 2 oIP  Believe in Building.

Service & Support

Manufacturer Certifications TANDBERG

Video Endpoints Video Infrastructure Video Software

Polycom Network Systems Network Systems Software Video Series

Help Desk Installation Training On-site Support Manufacturer Warranty

Coordination Project Management Legacy System Support Global Presence Program

OneVision Meets New 2006 TANDBERG Service Requirements

Page 8: OneVision Solutions Overview April 28, 2006. Company Background  Founded to Facilitate Convergence of Video, Voice and IP: V 2 oIP  Believe in Building.

OneVision Technical Support

Phillip Tetreault, Technical Service Manager 9 Years Experience in Video

Field Service Technical Support Project Management Systems Integration

TANDBERG Certifications TANDBERG Certified Technician TANDBERG Certified TMS/MCU Administrator

Polycom Certifications Network Systems Technical Certification Network Systems Software Installation Certification Video Systems Technical Certification

Network Experience ISDN BRI-PRI, ATM, V.35, Satellite, Switched 56, Encryption, Ethernet

Legacy System Experience Accord, PictureTel, Intel, VTEL, Adtran, Madge, Ascend, Videoserver &

Montage

Page 9: OneVision Solutions Overview April 28, 2006. Company Background  Founded to Facilitate Convergence of Video, Voice and IP: V 2 oIP  Believe in Building.

OneVision Technical Support

Doug Quigley, Technical Service Engineer 7 Years Experience in Video

Field Service Technical Support TANDBERG/NuVision Help Desk Systems Integration

TANDBERG Certifications TANDBERG Certified Technician TANDBERG Certified TMS/MCU Administrator

Polycom Certifications Network Systems Technical Certification Network Systems Software Installation Certification Video Systems Technical Certification

Network Experience ISDN BRI-PRI Provisioning & Troubleshooting

Legacy System Experience TANDBERG Vision Products

Page 10: OneVision Solutions Overview April 28, 2006. Company Background  Founded to Facilitate Convergence of Video, Voice and IP: V 2 oIP  Believe in Building.

Support Plan

Current Help Desk Hours 7am-7pm Central Does this meet your needs?

Initial Call Phone 877.866.9800 (After Hours Rolls to Cell Phones) E-mail [email protected]

Acknowledgement with 1 hour

Trouble Ticket logged into SupportForce Information Needed:

Serial Number(s) Current Software Revision Location Site Contact Information Description of Problem

Page 11: OneVision Solutions Overview April 28, 2006. Company Background  Founded to Facilitate Convergence of Video, Voice and IP: V 2 oIP  Believe in Building.