OneDesk Overview Presentation Bridging the Gaps Spring 2012
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Transcript of OneDesk Overview Presentation Bridging the Gaps Spring 2012
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Webinar Overview
The Problem: Gaps between product teams lead tolost data, inefficiency and poor market alignmentMeet The Silos: extended product team roles
Current Solutions: overly simple vs. overly complexThe Collaborative Gaps: The pain points
The Solution:A Unified Product Platform (Demo)
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The Problem
The most critical value contributor for productcompanies
THE PRODUCTis still managed by disconnected, non-integrated silos
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Meet The Silos
Enginee
ring
Helpdesk
ProjectManage
ment
ProductManage
ment
Sales
&Marketing
Idea &Innovatio
nManagement
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Why the Dysfunction?
Product Lifecycle Management (PLM) has been slow to
the plate in creating, easy, integrated, Web 2.0 typesolutions. CRM is moving in.
A widening array of point solutions exist covering all the
bases (helpdesk, issues, ideation, requirements, projectsetc.) but they arent integrated.
Enterprise solutions that do exist generally dont mirrorthe 2.0 standard of simplicity, ease of use and integration
Enterprise buyers use social media and expect thatsimplicity
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The Result?
Buyers have the choice
between overly simple point
solutions that are easy to use
but arent integrated orcustom solutions that are
overly complex, costly and
dont take advantage of new
social and collaborativecapabilities
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Gap 1: Innovation Team Problem
I need to gather all of the ideas
for new products andenhancements, analyze, vet and
score them, and turn that into a setof recommendations for executive
managementTYPICAL PROCESS:
Activity Tools
Team data gathering Notes, Spreadsheets, Emails
Vetting, Running Polls Surveys, Speadsheets, emails
Run Analysis Speadsheets
Prepare Proposal for Exec PowerPoint, Word doc
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Product Management Problem(s)
I need to translate the selected
ideas from customers, partners,sales, marketing, innovation and
execs, and propose requirementsfor the next release and
somehow maintain ownership.
Activity Tools
Idea inventory/gathering Notes, Spreadsheets, Emails
Vetting, Running Polls Survey app, Speadsheets, emails
Analyze results Survey app, Speadsheets
Prepare & present proposal PowerPoint, Spreadsheet
TYPICAL PROCESS:
Gap 2:
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Gap 3: Engineering Management Problem
I need to ensure that I
have all of the necessaryrequirements, plan and
assign tasks to my team andensure that all
defects/tickets are trackedTYPICAL PROCESS:
Activity Tools
Technical review of requirements Requirements App, Excel
Planning & assigning tasks PM app
Import tickets into Issue Tracker Spreadsheets, project app
Deliver user stories Project app
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Gap 4: Helpdesk Team Problem
The latest release has
produced a wave of ticketsand I need to communicate
priorities to engineeringasap, and I need to know as
soon as they are resolvedTYPICAL PROCESS:
Activity Tools
Gather all related tickets (HD) Helpdesk app
Export tickets (HD) Speadsheets, Emails
Import to issue tracker (Eng.) Issue Tracker app
Follow up with Eng. Emails
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Gap 5: Project Management Problem
Im over time and over
budget on my project due tounforeseen issues and scopecreep, and I need to accountfor the discrepancies to the
executiveTYPICAL PROCESS:
Activity Tools
Review all requirements Product Management app
Validate assignments Emails, interviews
Run forecast Spreadsheet
Prepare & Submit report PowerPoint, Spreadsheet
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The Opportunity
To bring siloed teams togetherthrough a userexperience that reflects the simplicity, ease ofuse and social connectedness of consumerapps, with the depth and integrationof anenterprise suite.
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The Solution: A Unified Product Platform
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Thank-you
Brendan WalshMarketing Manager
[email protected] ext. 112
Catherine ConstantinidesMarketing Specialist
[email protected] ext. 151
mailto:[email protected]:[email protected]
