1 Pegasystems 2006

Business Agility RequiresThe Pegasystems Build For Change® Advantage

Directly Executable Business Requirements• Familiar business tools immediately turn business objectives into responsive software

Unified Policies and Procedures• Automatic interplay of business policies (rules) and procedures (processes) eliminates manual

identification, coding and integration of changes

Multi-Circumstance Rules Resolution• Change-aware rule selection based on multiple data values such as customer, product, channel,

business unit, geography, data with automatic enterprise best-practices

Flex and Scale of Deployment• Deploy business change rapidly and securely the way your business needs: pilot, departmental

solution or enterprise backbone

Intent-Driven User Experience• Merge business goals with user intent to optimally tailor each interaction for clarity, content and

suitability to the task in hand

“Six-R” Work Automation• Sophisticated rule-driven process automation to optimize the full work lifecycle: Receive, Route,

Report, Research, Respond, and Resolve

2 Pegasystems 2006

• BPM is Pegasystems’ single business focus.    • Pega have proven success through our many

deployments. • We have a great number of references in this

area. • Our Thought Leadership experience is an

indispensable asset to our customers

More than 20 years developing business systems.

Great deal of domain knowledge in verticals including Banking, Insurance, Healthcare, central Government

3 Pegasystems 2006

Pegasystems SmartBPM Suite

DesignDesign

BuildBuild

DeployDeploy

MonitorMonitor

AnalyzeAnalyze

ImproveImprove

ModelModel

SimulateSimulate

4 Pegasystems 2006

Application Frameworks

• Pega offers a catalogue of pre-built application frameworks – starter kits that enable fast implementation of business functionality within industry verticals:BankingInsuranceHeathcareRisk, Fraud and Compliance

5 Pegasystems 2006

Powerful Rule Engine Functionality

Business RuleBusiness Rule

DecisionDecision

DecisionDecisionTreeTree

EventEvent ConstraintConstraint ExpressionExpression

DecisionDecisionTableTable SLASLA TriggerTrigger OnOn

ChangeChange

Policies

Processes

6 Pegasystems 2006

GEOGRAPHYGEOGRAPHY

TIMETIMECHANNELCHANNEL

PRODUCTPRODUCT

CUSTOMERCUSTOMERPlan for all Customer, Partners and Circumstances

Multi-Dimensional Specialisation

7 Pegasystems 2006

Just-When-Needed Retrieval

Best Source

Automate the Work

Procedural

Declarative

Model & Simulate

Productivity &Quality Alerts

Cases & Folders

Skill Based Routing

Priority

Telephony

Scan & FaxBrowser

Web Services

Tailored Interactions

Proactive Follow-up

Guided Processing

Automated Transactions

System-Driven

Priority & Escalation

8 Pegasystems 2006

PRPC Basic Multi-Tier Architecture

Enterprise RepositoryEnterprise Repository

Customer DB

Data Tier

SmartBPMEngine (Server)

Tier

Thin Client Tier (Browser)

SmartBPM Portals Internet Application PortletsJSR 168 & WSRP

SharePoint

9 Pegasystems 2006

Federated BPM

• Pega offers a selection of components to allow the deployment and management of federated BPM nodes across an enterprise:Integrated Work ManagerVirtual Enterprise RepositoryPlatform as a ServiceAutonomic Event ServicesBusiness Information Exchange

10 Pegasystems 2006

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14 Pegasystems 2006

SmartBPM WORK DB

Data Integration/ETL

Data MartData Warehouse

SCM

ERP

ETL Process

15 Pegasystems 2006

A ‘RAPID’ solution

Ease of integration with

existing IT requirements

Agili

ty o

f busi

ness

to a

dapt

to c

hange a

nd d

eplo

y

solu

tions

Extensive code

development required

No code development

required

Real-timeAdjustment,ProcessImprovement &Deployment without codingTraditional BPM

vendors

Bespoke application

development

PEGA