One to One Health: A Guided Tour of the Digital Health Information Ecosystem

28
1 www.otoihealth.com This presentation available with audio narration at : youtube.com/user/ OneToOneInteractive A Guided Tour of the Digital Health Information Ecosystem™ © One to One Interactive, 2009-10. All rights reserved. October 11, 2010

description

Seth Levine from One to One Health provides a guided tour of the Digital Health Information EcosystemTM where all consumption of health-related information online takes place and a concept all health marketers need to understand to effectively market their products or services in the Web 3.0 era. More info at http://otoihealth.com/

Transcript of One to One Health: A Guided Tour of the Digital Health Information Ecosystem

Page 1: One to One Health: A Guided Tour of the Digital Health Information Ecosystem

1www.otoihealth.com

This presentation available with audio narration at : youtube.com/user/ OneToOneInteractive

A Guided Tour of the Digital Health Information Ecosystem™

© One to One Interactive, 2009-10. All rights reserved.

October 11, 2010

Page 2: One to One Health: A Guided Tour of the Digital Health Information Ecosystem

2www.otoihealth.com © One to One Interactive, 2009-10. All rights reserved.

Your Tour Guide:

Seth Levine – Vice President/DirectorOne to One [email protected]

Meet with me during the Connected Health Symposium October 21-22, 2010 by texting OTOHEALTH to 50500.

Page 3: One to One Health: A Guided Tour of the Digital Health Information Ecosystem

3www.otoihealth.com © One to One Interactive, 2009-10. All rights reserved.

Corporate Websites

Brand Websites

A few years ago (Web 1.0), this is what you had to care for to reach your patient and medical professional target audiences online.

Page 4: One to One Health: A Guided Tour of the Digital Health Information Ecosystem

4www.otoihealth.com © One to One Interactive, 2009-10. All rights reserved.

Corporate Websites

Brand Websites

Unbranded Websites

Search Engines

Health Sites

General Interest

Sites

Podcasts/Webinars

Email/eCRM

But the growth of search, the explosion of content and the birth of the read/write web (Web 2.0) meant you needed to consider other sources of information and channels to reach your customers.Blogs

Page 5: One to One Health: A Guided Tour of the Digital Health Information Ecosystem

5www.otoihealth.com © One to One Interactive, 2009-10. All rights reserved.

Today, the growth of the “Social Web,” the proliferation of mobile and continued technical innovation (Web 3.0) has changed the consumption model and is constantly creating new sources of information…

Corporate Websites

Brand Websites

Unbranded Websites

Search Engines

Health Sites

General Interest

Sites

Podcasts/Webinars

Email/eCRM

Micro-blogs

RSS/Syndication

/Link Sharing

Patient Forums

Coupon Sites

Digital In-office

Digital at Trade Shows

Mobile Marketing

Professional Interest

Sites

Digital POS

Text/SMS

Social Network

Sites

Review/ Rating Sites

Apps

Video/ Photo Sites

Casual Gaming/

Sites

Sponsor-ships

eLearning/ Online

CME/CE

Widgets & Desktop

Apps

Professional Forums

eDetailsWebinars/ e-Events

Live Chat

Location-based

Marketing

Blogs

Page 6: One to One Health: A Guided Tour of the Digital Health Information Ecosystem

6www.otoihealth.com © One to One Interactive, 2009-10. All rights reserved.

Corporate Websites

Brand Websites

Unbranded Websites

Search Engines

Health Sites

General Interest

Sites

Podcasts/Webinars

Email/eCRM

Micro-blogs

RSS/Syndication

/Link Sharing

Patient Forums

Coupon Sites

Digital In-office

Digital at Trade Shows

Mobile Marketing

Professional Interest

Sites

Digital POS

Text/SMS

Social Network

Sites

Review/ Rating Sites

Apps

Video/Photo Sites

Casual Gaming/

Sites

Sponsor-ships

eLearning/ Online

CME/CE

Widgets & Desktop

Apps

Professional Forums

eDetails

Webinars/e-Events

Live Chat

Location-based

Marketing

The result: Dozens of types of digital channels and tens of thousands of sources of health-related information for patients, consumers AND health professionals.

Blogs

Page 7: One to One Health: A Guided Tour of the Digital Health Information Ecosystem

7www.otoihealth.com © One to One Interactive, 2009-10. All rights reserved.

Corporate Websites

Brand Websites

Unbranded Websites

Search Engines

Health Sites

Podcasts/Webinars

Micro-blogs

RSS/Syndication

/Link Sharing

Patient Forums Digital

In-office

Mobile Marketing

Social Network

Sites

Professional Forums

eDetails

Webinars/ e-Events

There are millions of daily points of interaction online in what is a rapidly expanding Digital Health Information Ecosystem™…and the possible connections are infinite and critically relevant.

Blogs

Page 8: One to One Health: A Guided Tour of the Digital Health Information Ecosystem

8www.otoihealth.com © One to One Interactive, 2009-10. All rights reserved.

These interactions (with/between content and other users) increasingly influence everything from the decision to seek treatment to brand impression to message receptivity...

Corporate Websites

Brand Websites

Unbranded Websites

Search Engines

Health Sites

General Interest

Sites

Podcasts/Webinars

Email/eCRM

Micro-blogs

RSS/Syndication

/Link Sharing

Patient Forums

Coupon Sites

Digital In-office

Digital at Trade Shows

Mobile Marketing

Professional Interest

Sites

Digital POS

Text/SMS

Social Network

Sites

Review/ Rating Sites

Apps

Video/Photo Sites

Casual Gaming/

Sites

Sponsor-ships

eLearning/ Online

CME/CE

Widgets & Desktop

Apps

Professional Forums

eDetails

Webinars/e-Events

Live Chat

Location-based

Marketing

Blogs

Page 9: One to One Health: A Guided Tour of the Digital Health Information Ecosystem

9www.otoihealth.com © One to One Interactive, 2009-10. All rights reserved.

And the Digital Health Information Ecosystem™ is growing exponentially every day…

Corporate Websites

Brand Websites

Unbranded Websites

Search Engines

Health Sites

General Interest

Sites

Podcasts/Webinars

Email/eCRM

Micro-blogs

RSS/Syndication

/Link Sharing

Patient Forums

Coupon Sites

Digital In-office

Digital at Trade Shows

Mobile Marketing

Professional Interest

Sites

Digital POS

Text/SMS

Social Network

Sites

Review/ Rating Sites

Apps

Video/Photo Sites

Casual Gaming/

Sites

Sponsor-ships

eLearning/ Online

CME/CE

Widgets & Desktop

Apps

Professional Forums

eDetails

Webinars/e-Events

Live Chat

Location-based

Marketing

Blogs

Page 10: One to One Health: A Guided Tour of the Digital Health Information Ecosystem

10www.otoihealth.com © One to One Interactive, 2009-10. All rights reserved.

Corporate Websites

Brand Websites

Unbranded Websites

Search Engines

Health Sites

General Interest

Sites

Podcasts/Webinars

Email/eCRM

Micro-blogs

RSS/Syndication

/Link Sharing

Patient Forums

Coupon Sites

Digital In-office

Digital at Trade Shows

Mobile Marketing

Professional Interest

Sites

Digital POS

Text/SMS

Social Network

Sites

Review/ Rating Sites

Apps

Video/ Photo Sites

Casual Gaming/

Sites

Sponsor-ships

eLearning/ Online

CME/CE

Widgets & Desktop

Apps

Professional Forums

eDetails

Webinars/e-Events

Live Chat

Location-based

Marketing

Blogs

LET’S LOOK AROUND…

Page 11: One to One Health: A Guided Tour of the Digital Health Information Ecosystem

11www.otoihealth.com © One to One Interactive, 2009-10. All rights reserved.

Corporate Websites

Brand Websites

Unbranded Websites

Health Sites

General Interest

Sites

Podcasts/Webinars

Email/eCRM

Micro-blogs

RSS/Syndication

/Link Sharing

Coupon Sites

Digital In-office

Digital at Trade Shows

Mobile Marketing

Professional Interest

Sites

Digital POS

Text/SMS

Social Network

Sites

Review/ Rating Sites

Apps

Video/ Photo Sites

Casual Gaming/

Sites

Sponsor-ships

eLearning/ Online

CME/CE

Widgets & Desktop

Apps

Professional Forums

eDetails

Webinars/eEvents

Live Chat

Location-based

Marketing

Blogs

A look around…just a few examples

Search Engines

Patient Forums

Page 12: One to One Health: A Guided Tour of the Digital Health Information Ecosystem

12www.otoihealth.com © One to One Interactive, 2009-10. All rights reserved.

Corporate Websites

Brand Websites

Unbranded Websites

Search Engines

Health Sites

General Interest

Sites

Podcasts/Webinars

Email/eCRM

RSS/Syndication

/Link Sharing

Patient Forums

Coupon Sites

Digital In-office

Digital at Trade Shows

Mobile Marketing

Professional Interest

Sites

Digital POS

Text/SMS

Review/ Rating Sites

Apps

Casual Gaming/

Sites

Sponsor-ships

eLearning/ Online

CME/CE

Widgets & Desktop

Apps

Professional Forums

eDetails

Webinars/e-Events

Live Chat

Blogs

A few examples…

Micro-blogs

Social Network

Sites

Video/ Photo Sites

Location-based

Marketing

Page 13: One to One Health: A Guided Tour of the Digital Health Information Ecosystem

13www.otoihealth.com © One to One Interactive, 2009-10. All rights reserved.

Corporate Websites

Brand Websites

Unbranded Websites

Search Engines

Health Sites

General Interest

Sites

Podcasts/Webinars

Email/eCRM

Micro-blogs

Patient Forums

Coupon Sites

Digital In-office

Digital at Trade Shows

Mobile Marketing

Professional Interest

Sites

Digital POS

Text/SMS

Social Network

Sites

Review/ Rating Sites

Video/ Photo Sites

Casual Gaming/

Sites

Sponsor-ships

eLearning/ Online

CME/CE

Widgets & Desktop

Apps

Professional Forums

eDetails

Webinars/e-Events

Live Chat

Location-based

Marketing

Blogs

A few examples…

RSS/Syndication

/Link Sharing

Apps

Page 14: One to One Health: A Guided Tour of the Digital Health Information Ecosystem

14www.otoihealth.com © One to One Interactive, 2009-10. All rights reserved.

Corporate Websites

Brand Websites

Unbranded Websites

Search Engines

Podcasts/Webinars

Email/eCRM

Micro-blogs

RSS/Syndication

/Link Sharing

Patient Forums

Coupon Sites

Digital In-office

Digital at Trade Shows

Mobile Marketing

Professional Interest

Sites

Digital POS

Text/SMS

Social Network

Sites

Review/ Rating Sites

Apps

Video/ Photo Sites

Casual Gaming/

Sites

Sponsor-ships

eLearning/ Online

CME/CE

Widgets & Desktop

Apps

Professional Forums

eDetails

Webinars/ e-Events

Live Chat

Location-based

Marketing

Blogs

A few examples…

Health Sites

General Interest

Sites w/Health

Page 15: One to One Health: A Guided Tour of the Digital Health Information Ecosystem

15www.otoihealth.com © One to One Interactive, 2009-10. All rights reserved.

Corporate Websites

Brand Websites

Unbranded Websites

Search Engines

Health Sites

General Interest

Sites w/Health

Podcasts/Webinars

Email/eCRM

Micro-blogs

RSS/Syndication

/Link Sharing

Patient Forums

Coupon Sites

Digital In-office

Digital at Trade Shows

Mobile Marketing

Professional Interest

Sites

Digital POS

Text/SMS

Social Network

Sites

Review/ Rating Sites

Apps

Video/ Photo Sites

Casual Gaming/

Sites

Sponsor-ships

eLearning/ Online

CME/CE

Widgets & Desktop

Apps

Professional Forums

eDetails

Webinars/ e-Events

Live Chat

Location-based

Marketing

Blogs

A few examples…

Page 16: One to One Health: A Guided Tour of the Digital Health Information Ecosystem

16www.otoihealth.com © One to One Interactive, 2009-10. All rights reserved.

Corporate Websites

Brand Websites

Unbranded Websites

Search Engines

Health Sites

General Interest

Sites w/Health

Podcasts/Webinars

Email/eCRM

Micro-blogs

RSS/Syndication

/Link Sharing

Patient Forums

Coupon Sites

Digital In-office

Digital at Trade Shows

Mobile Marketing

Professional Interest

Sites

Digital POS

Text/SMS

Social Network

Sites

Review/ Rating Sites

Apps

Video/ Photo Sites

Casual Gaming/

Sites

Sponsor-ships

eLearning/ Online

CME/CE

Widgets & Desktop

Apps

Professional Forums

eDetails

Webinars/ e-Events

Live Chat

Location-based

Marketing

Blogs

So why is it critically important for marketers to understand the Digital Health Information Ecosystem™?

Page 17: One to One Health: A Guided Tour of the Digital Health Information Ecosystem

17www.otoihealth.com © One to One Interactive, 2009-10. All rights reserved.

Corporate Websites

Brand Websites

Unbranded Websites

Search Engines

Health Sites

General Interest

Sites w/Health

Podcasts/Webinars

Email/eCRM

Micro-blogs

RSS/Syndication

/Link Sharing

Patient Forums

Coupon Sites

Digital In-office

Digital at Trade Shows

Mobile Marketing

Professional Interest

Sites

Digital POS

Text/SMS

Social Network

Sites

Review/ Rating Sites

Apps

Video/ Photo Sites

Casual Gaming/

Sites

Sponsor-ships

eLearning/ Online

CME/CE

Widgets & Desktop

Apps

Professional Forums

eDetails

Webinars/e-Events

Live Chat

Location-based

Marketing

Blogs

Because there has been a behavioral sea-change in the way that people access and share information

that is technology-enabled but human-nature driven…AND…

Page 18: One to One Health: A Guided Tour of the Digital Health Information Ecosystem

18www.otoihealth.com © One to One Interactive, 2009-10. All rights reserved.

Corporate Websites

Brand Websites

Unbranded Websites

Search Engines

Health Sites

General Interest

Sites w/Health

Podcasts/Webinars

Email/eCRM

Micro-blogs

RSS/Syndication

/Link Sharing

Patient Forums

Coupon Sites

Digital In-office

Digital at Trade Shows

Mobile Marketing

Professional Interest

Sites

Digital POS

Text/SMS

Social Network

Sites

Review/ Rating Sites

Apps

Video/ Photo Sites

Casual Gaming/

Sites

Sponsor-ships

eLearning/ Online

CME/CE

Widgets & Desktop

Apps

Professional Forums

eDetails

Webinars/e-Events

Live Chat

Location-based

Marketing

Blogs

Because your target customers – patients and professionals alike, aren’t just influenced by what they read in one or two places online….

Page 19: One to One Health: A Guided Tour of the Digital Health Information Ecosystem

19www.otoihealth.com © One to One Interactive, 2009-10. All rights reserved.

Corporate Websites

Brand Websites

Unbranded Websites

Search Engines

Health Sites

General Interest

Sites w/Health

Podcasts/Webinars

Email/eCRM

Micro-blogs

RSS/Syndication

/Link Sharing

Patient Forums

Coupon Sites

Digital In-office

Digital at Trade Shows

Mobile Marketing

Professional Interest

Sites

Digital POS

Text/SMS

Social Network

Sites

Review/ Rating Sites

Apps

Video/ Photo Sites

Casual Gaming/

Sites

Sponsor-ships

eLearning/ Online

CME/CE

Widgets & Desktop

Apps

Professional Forums

eDetails

Webinars/e-Events

Live Chat

Location-based

Marketing

Blogs

It’s likely that a patient with a condition your product treats could find sources of information like this and be influenced by what she sees and read in these places…

Let’s consider a few examples…

Page 20: One to One Health: A Guided Tour of the Digital Health Information Ecosystem

20www.otoihealth.com © One to One Interactive, 2009-10. All rights reserved.

Corporate Websites

Brand Websites

Unbranded Websites

Search Engines

Health Sites

General Interest

Sites w/Health

Podcasts/Webinars

Email/eCRM

Micro-blogs

RSS/Syndication

/Link Sharing

Patient Forums

Coupon Sites

Digital In-office

Digital at Trade Shows

Mobile Marketing

Professional Interest

Sites

Digital POS

Text/SMS

Social Network

Sites

Review/ Rating Sites

Apps

Video/ Photo Sites

Casual Gaming/

Sites

Sponsor-ships

eLearning/ Online

CME/CE

Widgets & Desktop

Apps

Professional Forums

eDetails

Webinars/e-Events

Live Chat

Location-based

Marketing

Blogs

It’s likely that a parent caregiver searches for information about treatments and products in these places and is part of a mothers’ forum that connects her to other mother’s ideas, ratings and savings…

Let’s consider a few examples…

Page 21: One to One Health: A Guided Tour of the Digital Health Information Ecosystem

21www.otoihealth.com © One to One Interactive, 2009-10. All rights reserved.

Corporate Websites

Brand Websites

Unbranded Websites

Search Engines

Health Sites

General Interest

Sites w/Health

Podcasts/Webinars

Email/eCRM

Micro-blogs

RSS/Syndication

/Link Sharing

Patient Forums

Coupon Sites

Digital In-office

Digital at Trade Shows

Mobile Marketing

Professional Interest

Sites

Digital POS

Text/SMS

Social Network

Sites

Review/ Rating Sites

Apps

Video/ Photo Sites

Casual Gaming/

Sites

Sponsor-ships

eLearning/ Online

CME/CE

Widgets & Desktop

Apps

Professional Forums

eDetails

Webinars/e-Events

Live Chat

Location-based

Marketing

Blogs

It’s likely that a medical professional frequents online physician forums to discuss treatments and, like ~⅔ of doctors, carries a mobile device* which he uses to access apps that allow him to diagnose and document care on the go.

Let’s consider a few examples…

*Manhattan Research, Taking the Pulse v9.0

Page 22: One to One Health: A Guided Tour of the Digital Health Information Ecosystem

22www.otoihealth.com © One to One Interactive, 2009-10. All rights reserved.

Corporate Websites

Brand Websites

Unbranded Websites

Search Engines

Health Sites

General Interest

Sites w/Health

Podcasts/Webinars

Email/eCRM

Micro-blogs

RSS/Syndication

/Link Sharing

Patient Forums

Coupon Sites

Digital In-office

Digital at Trade Shows

Mobile Marketing

Professional Interest

Sites

Digital POS

Text/SMS

Social Network

Sites

Review/ Rating Sites

Apps

Video/ Photo Sites

Casual Gaming/

Sites

Sponsor-ships

eLearning/ Online

CME/CE

Widgets & Desktop

Apps

Professional Forums

eDetails

Webinars/e-Events

Live Chat

Location-based

Marketing

Blogs

It’s likely that a health business decision maker regularly reads professional sites specific to his job function (ex. IT), has RSS feeds sent to his mobile phone and prefers to learn about new products from webinars and at trade shows.

Let’s consider a few examples…

Page 23: One to One Health: A Guided Tour of the Digital Health Information Ecosystem

23www.otoihealth.com © One to One Interactive, 2009-10. All rights reserved.

Digital at Trade Shows

Digital POSReview/

Rating Sites

Digital In-office

Brand Websites

Unbranded Websites

RSS/Syndication

/Link Sharing

Sponsor-ships

Professional Forums

Podcasts/Webinars

Patient Forums

Coupon Sites

Live Chat

Corporate Websites

Search Engines

Health Sites

General Interest

Sites w/Health

Email/eCRM

Micro-blogs

Mobile Marketing

Professional Interest

SitesText/SMS

Social Network

Sites

Apps

Video/ Photo Sites

Casual Gaming/

SiteseLearning/

Online CME/CE

Widgets & Desktop

Apps

eDetails

Webinars/e-Events

Location-based

Marketing

Blogs

These are just a few examples.Online, no two segments or customers behave alike…

Page 24: One to One Health: A Guided Tour of the Digital Health Information Ecosystem

24www.otoihealth.com © One to One Interactive, 2009-10. All rights reserved.

Corporate Websites

Brand Websites

Unbranded Websites

Search Engines

Health Sites

General Interest

Sites w/Health

Podcasts/Webinars

Email/eCRM

Micro-blogs

RSS/Syndication

/Link Sharing

Patient Forums

Coupon Sites

Digital In-office

Digital at Trade Shows

Mobile Marketing

Professional Interest

Sites

Digital POS

Text/SMS

Social Network

Sites

Review/ Rating Sites

Apps

Video/ Photo Sites

Casual Gaming/

Sites

Sponsor-ships

eLearning/ Online

CME/CE

Widgets & Desktop

Apps

Professional Forums

eDetails

Webinars/e-Events

Live Chat

Location-based

Marketing

Blogs

So what do you do?Where do you prospect?

How do you communicate to retain customers?How do you focus resources, dollars and effort?

Page 25: One to One Health: A Guided Tour of the Digital Health Information Ecosystem

25www.otoihealth.com © One to One Interactive, 2009-10. All rights reserved.

For health brands, companies, institutions and marketers…

things have changed.

thinking needs to also.

Page 26: One to One Health: A Guided Tour of the Digital Health Information Ecosystem

26www.otoihealth.com © One to One Interactive, 2009-10. All rights reserved.

For health brands, companies, institutions and marketers…ready to embrace the new behavioral paradigms represented in Web 3.0, they need a partner who can help them

navigate the Digital Health Information Ecosystem™

understand human behavior and evaluate technologies and tactics

execute effective, creative, compliant marketing programs

ensure integration between their many online and offline efforts

identify the metrics and means by which to understand productivity and ROI

Page 27: One to One Health: A Guided Tour of the Digital Health Information Ecosystem

27www.otoihealth.com © One to One Interactive, 2009-10. All rights reserved.

It begins with a One to One conversation with us.

For health brands, companies, institutions and marketers ready to embrace the new behavioral paradigms, they need a partner who can help them think differently and market smartly in the Digital Health Information Ecosystem™.

Page 28: One to One Health: A Guided Tour of the Digital Health Information Ecosystem

28www.otoihealth.com © One to One Interactive, 2009-10. All rights reserved.

One to One Health offers full-service digital marketing strategies, creative and solutions for health-focused brands and companies.

We serve pharmaceuticals/biotech, health care, health tech and consumer health. We are based in Boston (USA) with offices in Baltimore, Reno, Salt Lake City, London, Singapore and São Palo, Brazil.

Inquiries:Seth Levine, VP/Director617-425-7319; International add 00 + [email protected]

More info at:www.otoihealth.com OnetoOneHealthBlog: RxforDigital.com

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