One Stop Shop Design Presentation

One Stop Shop Design SolutionsMichelle Li & Lin Gao

One-Stop Shop Goals

Enhance user experience of services for job seekers in Hong Kong

Improve operational e�ciency for government sta�

Research & Design Process

Research

Problem

Identifica

tion

Concept

Development

Existing JobSeeking Experience

Design

Execu

tion

New JobSeeking Experience

Job Seekers

Well educated, highly skilledHigh motivationTechnologically pro�cient

Type 1 - Self-Help

Characteristics

Job Seekers Types

Job Information Hub

Reception

Lift Lobby

Community Area

Counselling & Interview

Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toileti

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toileti

Lift Lobby

MenToilet

Stairwell

Women Toileti

Type 1 - Self-Help

Characteristics

Job Seekers Types

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toileti

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toileti

Type 2 - Need Career Training

Job Seekers Types

Secondary level educationSeeking career changeLacking soft, transferable skills

Characteristics

Lift Lobby

MenToilet

Stairwell

Women Toileti

Type 1 - Self-Help

Characteristics

Job Seekers Types

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toileti

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toileti


Job Seekers Types

Type 3 - Need Emotional Counselling

Job Seekers Types

Limited educationLow self-esteemSome have disabilitiesRequire social aid

Characteristics

Lift Lobby

MenToilet

Stairwell

Women Toileti

Type 3

Type 2

Type 1Job info

Training coursesJob search assistance

Career skills

Financial assistancePsychological counselling

Job Seekers Hierarchy of Needs

Current Job Seeking Experience

Profile Type 1Raymond WongAge: 22

Occupation: University student

Character: Confident, motivated and eager tostart his career path

Skills: Computers, interpersonal, languages

Education Level: Bachelors degree

Previous Employment: Office clerk

Technical Proficiency: High

Background: As a new graduate, Raymond iscurrently working part-time as a tutor for young children while searching for a permanent job as a social worker.

Current Job Seeking Process

Type 1 - Self-Help

Characteristics

Job Seekers Types

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toileti

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toileti


Job Seekers TypesType 3 - Need Emotional Counselling

Job Seekers Types


Characteristics

Lift Lobby

MenToilet

Stairwell

Women Toileti


Jane Lo Age: 40

Occupation: Caretaker

Character: Quiet and shy

Skills: Cleaning, manufacturing assembly

Education Level: Form 5

Previous Employment: Clothes manufacturing

Technical Proficiency: Low

Background: Mrs. Lo lives with her husband and daughter. Mr. Lo works as a truck driver and earns only HK $7000/month. She would liketo upgrade her skills for a chance to secure a better job.

Profile Type 2

Current Process to Get Training

Chen TachiAge: 52

Occupation: Unemployed

Character: Low confidence and self-esteem; inneed of moral support and counselling

Skills: Factory assembly, dish washing, cashier

Education Level: Form 3

Previous Employment: Factory worker

Disabilities: Hearing impaired and knee injury

Technical Proficiency: None

Background: Abandoned by his wife and kids, Mr. Chen is now dependent on social aid as hecannot secure a stable, well-paying job. He mostly relies on friend referrals and newspaper ads to find temporary jobs.

Profile Type 3

Current Process to Seek Counselling

InformationInformation not visibleclutterednot accessible

not catered to inidividual needsnot helpful

Service

Technology confusing not user friendly

Space services separated into di�erent centresdi�cult to navigate and understand

EXPERIENCEoverall unpleasant user experiencefrustration and helplessness

Problems

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toileti

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toileti

Lift Lobby

MenToilet

Stairwell

Women Toileti

Information Sharing

Visible, accessible, understandable

User-friendly and clean

Centralized information system

Enhance communication between jobseekers, staff and employers

Design Goals

One Stop Shop

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Search for jobs

Take training courses

Seek counselling

New Job Centre Experience

InformationSharing

Technology

Information

SpaceService

Information Design

Mapping and Signage

Poor signage and visual map

No visibility

Difficult to navigate

Information Design Problem 1

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Mapping

Large, clear, visible map

Strong bold colours

Recognizable icons

Enhanced readability

Information Design Concept

Information Design ConceptReception Job Information

Hub i

Self-LearningCentre

CommunityArea

Computer Area

Counselling &Interviews

Training Room

Career DevelopmentCentre

SignageLarge, clear, visible map

Strong bold colours

Recognizable icons

Enhanced readability

Information Design Problem 2First-Time Visit

Users feel lost and disoriented

Reception desk located at rear

Brochures presented in disorganized manner

Information overload and clutter

Welcome Bag

Hong Kong East

LABO

UR

DEP

ART

MEN

T

34/F, Revenue Tower

5 Gloucester Road

Wan Chai, Hong Kong

tel: 2591 1318

fax: 2591 6262

web: www.jobs.gov.hk

Mondays - Fridays

8:00 am - 6:30 pm

Saturdays

9:00 am - 2:00 pm

Sundays and Public Holidays

Closed

Hours


Service information package

Contains registration form and brochures

Used for storing additional job informationcollected during the user’s visit

Enhances branding/visual identity

Acts as advertising

Welcome Bag

Hong Kong East

LAB

OU

R D

EPA

RTM

ENT34/F, Revenue Tower5 Gloucester RoadWan Chai, Hong Kong

tel: 2591 1318fax: 2591 6262web: www.jobs.gov.hk

Mondays - Fridays8:00 am - 6:30 pm

Saturdays9:00 am - 2:00 pm

Sundays and Public HolidaysClosed

Hours


Hong Kong EastFloorplan Map

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i


Job Cards

Small type

Hard to read

Cramped information space

No information hierarchy

Inconsistant language format

Data Entry

Requirements

Duties

Working Hours

Contact

November 27, 2008

Salary

District

Industry

$7,000/month

Mong Kok

Business Services

Quali�ed applicants will have 1-2 years experience supporting management level sta� and teams. Basic computer operation knowledge of MS Word, Excel, Outlook, and PowerPoint. Knowledge of browser short-cuts.

Manage Outlook appointment schedules, assist in preparation of reports and presentations. Master the creation and enhancement of presentation and supportmaterials. Print, distribute and maintain computerized and �nancial reports.

5.5 working days/weekMonday-Friday (9:30am - 6pm), Saturday (9:30am - 1pm)

Job seekers may send resumes to Miss Chan by

fax: 2854 3710email: [email protected]

Vacancies1

Job no: TMO2008-0009894 CO

Leader Glory Industrial Limited


Job CardsColoured cards and icons according to category

Improved legibility

Information hierarchy

Separate English from Chinese

Type 1 - Self-Help

Characteristics

Job Seekers Types

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toileti

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toileti



Job Seekers Types


Characteristics

Lift Lobby

MenToilet

Stairwell

Women Toileti

Job Vacancy Wall

Frequent manual updates

Information not up-to-date

Hard to read


Data Entry

Requirements

Duties

Working Hours

Contact

November 27, 2008

Salary

District

Industry

$7,000/month

Mong Kok

Business Services






Vacancies1

Job no: TMO2008-0009894 CO



Job Cards

Type 1 - Self-Help

Characteristics

Job Seekers Types

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toileti

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toileti



Job Seekers Types


Characteristics

Lift Lobby

MenToilet

Stairwell

Women Toileti

Job Vacancy Wall

Card format di�erent fromkiosk cards

Information Design Problem 4 (cont’d)


Digital Job Wall

More visible information

Organized by occupationand colours

Real-time updates from centralized database system

Reduce paper usage

Technology

Technology Problem

Kiosks

Requires uses to stand

Little assistance from staff

Overwhelming andconfusing for many users

Technology Concept

Kiosks

Sociable seating

Users can sign in withsmart card to apply for jobs

Technology Concept

Kiosks

Service staff walk around hubs to assist

Technology Problem (Kiosk Interface)

Technology Concept (Kiosk Interface)

Technology Problem (Website Interface)

Technology Concept (Website Interface)

Technology Concept (Website Interface)

Search Results

Technology Concept (Employer Site Interface)

Technology Concept (Staff Admin Interface)

Technology OverviewJob Seeker Website Sta� Admin Website

Digital Card Wall

Central Information

Digital Information Hub

Employer Website

Conclusion

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Overview

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Lift Lobby

MenToilet

Stairwell

Women Toileti

Overview

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Overview

Lift Lobby

MenToilet

Stairwell

Women Toileti

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

iHong Kong East

LABO

UR

DEP

ART

MEN

T

34/F, Revenue Tower

5 Gloucester Road

Wan Chai, Hong Kong

tel: 2591 1318

fax: 2591 6262

web: www.jobs.gov.hk

Mondays - Fridays

8:00 am - 6:30 pm

Saturdays

9:00 am - 2:00 pm

Sundays and Public Holidays

Closed

Hours

Taichi Chen陈太奇

MS O�ce Training

Overview

Lift Lobby

MenToilet

Stairwell

Women Toileti

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Overview

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Lift Lobby

MenToilet

Stairwell

Women Toileti

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toileti

Overview

Lift Lobby

MenToilet

Stairwell

Women Toileti

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toileti

Overview

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toileti

Lift Lobby

MenToilet

Stairwell

Women Toileti

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toileti

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toileti

Lift Lobby

MenToilet

Stairwell

Women Toileti

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Overview

InformationSharing

Technology

Information

SpaceService

Job Vacancy Wall


Data Entry

Requirements

Duties

Working Hours

Contact

November 27, 2008

Salary

District

Industry

$7,000/month

Mong Kok

Business Services






Vacancies1

Job no: TMO2008-0009894 CO



Job Cards

Type 1 - Self-Help

Characteristics

Job Seekers Types

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toilet

i

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toileti

Job Information Hub

Reception

Lift Lobby

Community Area


Training Room

Training Room

Self-LearningCentre

Training Room

CareerDevelopment

Centre

ComputerArea

Reception

MenToilet

Stairwell

Women Toileti



Job Seekers Types


Characteristics

Lift Lobby

MenToilet

Stairwell

Women Toileti

InformationSharing

Technology

Service

Centralized, sharedand up-to date information easily accessible by user-friendly interfaces

InformationSharing

Space

Service

Combined services in one location to facilitate and ease

users’ job search experience

InformationSharing

Information

Service

Visible and understandablemaps, signs, and serviceinformation supporting

communication and sociability

Thank You

One Stop Shop Design Presentation

Technology

Transcript of One Stop Shop Design Presentation