One portfolio to secure and accelerate digital transformation€¦ · Manage Small Pivots ... to...
Transcript of One portfolio to secure and accelerate digital transformation€¦ · Manage Small Pivots ... to...
1 Broadcom Proprietary and Confidential. Copyright © 2019 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.|Broadcom Proprietary and Confidential. Copyright © 2019 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.
Sanjay Tailor, Vice President, Financial Services
CA Broadcom
One portfolio to secure and accelerate digital transformation
2 Broadcom Proprietary and Confidential. Copyright © 2019 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.|
Innovation in Financial Services
CaixaBank Banco Original M&T Bank MasterCard Walt Disney Company
3 Broadcom Proprietary and Confidential. Copyright © 2019 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.|
Open Banking
Finalizing FDX Membership
Technology Review CommitteeFDX API | Security | UX & Consent
Thought Leadership
Primary ResearchSecurity, Integration & IoT for Banking
Technology Pilots
Platform Demos & PoCs since 2016PSD2 | Banking APIs | Omnichannel Auth
Platforms & Ecosystems
Rated #1 By Gartner
for Open Banking April 2018
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… where are you in your Digital Transformation Journey?
Digitally Advanced firms are four times more likely than Digital Beginners to grow at 10% or more this year.
Source: Forrester Analytics Global Business Technographics® Business And Technology Services Survey, 2018
Beginner Intermediate Advanced
47% 39% 14%
Transform Experiences Transform Business Transform Markets
5 Broadcom Proprietary and Confidential. Copyright © 2019 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.|
Why Digital Transformations Fail
• Enterprises are expected to invest $1.3 trillion (USD)
• 70% of these initiatives will not reach their stated goals
• $900 billion worth of spend that will miss the mark
Teamwork is forgotten in business transformations
There is no system of record for work.
6 Broadcom Proprietary and Confidential. Copyright © 2019 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.|
Value Stream Management
$ Digital Business OutcomesAttract and retain customers, grow
revenues, reduce costs, reduce risks
We believe | Our Enterprise Customers can Achieve Digital @ Scale
and Drive Differentiating Business Outcomes
7 Broadcom Proprietary and Confidential. Copyright © 2019 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.|
“There’s a Ton of Fintech company's out there identifying white spaces for new revenue opportunities.”
“We want to be on the cusp of that”
Value Stream ManagementInnovation & Agility at ScaleTransform Customer Experience Secure, Connect & Integrate
8 Broadcom Proprietary and Confidential. Copyright © 2019 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.|
Increase Collaboration: Integrated Capabilities for User Experience, Journey, Behavior, Performance, and Code Quality
App Flows, Funnel, Session
Playback, & Heat MapsDevice, Location & User
Retention
Mobile and Web Session Performance &
Crash AnalyticsUser Journey & Funnel
Analytics
Business
Analytics
Operations
Analytics
Developer
Analytics
9 Broadcom Proprietary and Confidential. Copyright © 2019 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.|
Top 5 Bank: 15M> Mobile ClientsRecent call with Head of Mobile Products
Looking for an integrated
solution: Crash reporting,
error reporting, performance
testing
“Long line of
communication of data
exchange”
We do not have a fully
integrated A/B Testing
Testing within DEV is experiencing
challenges -Apps are so complex – App
is getting bigger
8 Release/Year - Reduce the
size of releases and the
increase frequency and
maintain Quality
We have different
groups with many
tools to leverage
10 Broadcom Proprietary and Confidential. Copyright © 2019 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.|
Connecting Work to Investments
I NEED DATA TO STEER
THE BUSINESS, BUT CAN
NOT ACCESS IT
• Investment decisions, performance
and progress.
• What are we investing in?
• Where should we place our bets?
• Are we getting the intended outcomes
• Did our bets pay off?
• What are we getting?
• Are we going to get those in the time
we need them?
CTOCIO
Line of
Business
Exec
BUSINESSInvestment Planning
EXECUTIONTraditional to Agile
I HAVE THE DATA, BUT
CAN’T EASILY ROLL IT UP
FOR LEADERSHIP
IT
Traditional
Project
Teams
Agile
Teams
• Understanding of right plans and
work impact
• What is the plan?
• What is the outcome?
• Do we know the dependencies?
• How do I tell people about my work?
• Do we do the right thing
• What’s coming next?
11 Broadcom Proprietary and Confidential. Copyright © 2018 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.|
Uncertainty and Change
I NEED VISBILITY INTO
FUNDING, RESOURCE
PLANNING ACROSS
PLATFORMS AND PROGRAMS
CTOCIO
Line of
Business
Exec
EXECUTIONTraditional to Agile
BUSINESSInvestment Planning
IT
Traditional
Project
Teams
Agile
Teams
PMO
• What are we funding?
• Who is doing the work?
• When do we get value?
It’s complicated since the
way we work has evolved
41% Waterfall
41% Agile
13% Iterative
3% Lean IT
2% Other
Gartner 2017 –development methodologies
12 Broadcom Proprietary and Confidential. Copyright © 2018 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.|
Enable Business Agility
Business stakeholders can respond to change quickly with real time end-to-end transparency
Capturing Innovative
Ideas
Prioritize & Plan
Adaptive: Agile or
Traditional
Management Insights
BUSINESS LENS: Manage Big Pivots
• Manage strategy & competitive threats
• Clear line of sight into current funding
• Optimize headcount to deliver results
EXECUTION: Manage Small Pivots
• Optimize delivery & execution
• Respond to technology opportunities
• Autonomy to do what is right
EXECUTION LENS
BUSINESS LENS
13 Broadcom Proprietary and Confidential. Copyright © 2018 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.|
Bridging the Gap between Strategy and Execution
Track
Product
1. Product: The thing the business sees value in.
A focal point that drives benefit to the corporation
For each product, I can see:
• The commercial benefit (revenue)
• My investment in headcount to drive this revenue
• My total cost – including application and support costs.
• By pulling all of this together, I finally have visibility into whether
the investment is worth the return. Application1
Application 2…10
2. Application: thousands applications will support 1 product
Applications have support costs as well as enhancement projects to keep them healthy.
Application Support Costs
(Service Mgt)
Maintenance
Projects
Funded
Release Train 1
Funded
Release Train 2
Funded
Release Train 3
3. Funded Agile Teams:
They want to fund “projects” for their agile teams each quarter to build product enhancements
Agile
Execution
Agile
Execution
Agile:
4. Each Release Train manages their feature development in Rally. Each PI managed in Rally relates to a project in PPM for the funding of the Release Train.
5. Costs:
The costs of the Agile Development AND the application support equals the spend on the Product each period.
Clarity
Rally
SNOW
The Product is the outcome of all of these components. The total cost of the Product should match to the total revenue (benefits) of the product to enable investment decisions for optimizing innovation
14 Broadcom Proprietary and Confidential. Copyright © 2019 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.|
“ARD enabled us to change how we
interact, to think about things differently, in
much shorter cycles because the customers
appetite for change is growing exponentially
and they’re going to constantly want best-in-
class experiences and best-in-class
services and if we don’t have the ability to
run at speed, we’re going to get left behind.” Yolanda Piazza,
CEO of Citi FinTech
“Reduced Citi Gold release from 3 to 5 years to only 8 months”
Value Stream ManagementInnovation & Agility at ScaleTransform Customer Experience Secure, Connect & Integrate
15 Broadcom Proprietary and Confidential. Copyright © 2018 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.|
QA Is THE Bottleneck In Devops Shops
15
http://www.computing.co.uk/digital_
assets/634fe325-aa28-41d5-8676-
855b06567fe2/CTG-DevOps-
Review-2017.pdf
Where are the main hold-ups
in the software production
process?
32%
16%22%
63%
21% 23%30%
Plan code Pre-test Build Test/QA Release Deploy Review/Improve
Today’s Testing Center
Of Excellence Is A
Bottleneck To Speed(Not built for Agile approach)
Traditional Testing
Tools Are Too
Complex & Expensive
agree
63%70%
Of Testing
Today Is Still
Manual*
*Bloor Research
“
16 Broadcom Proprietary and Confidential. Copyright © 2018 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.|
Service Management
APIs
Customer
ProductionApplications
Security
Test Data/ Synthetic Data
Test CaseCreation
Functional & Performance
Testing
Virtual Service
DEVELOPMENT
Code BuildPortfolio & Project
Prioritization
Build Business
Case
Requirements Definition & Management
PLANNING
Monitoring
TESTING
Traditional SDLC Process
OPERATIONS
Testing as a time-boxed event, in a linear process.
Ideas
17 Broadcom Proprietary and Confidential. Copyright © 2018 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.|
The Goal: Testing Embedded Throughout SDLC
TESTING
Test CaseCreation
Test Data/ Synthetic Data
Functional & Performance
Testing
Virtual ServiceMonitoring
Continuous Feedback & Collaboration
Service Management
APIs
Customer
ProductionApplications
Security
DEVELOPMENT
Code BuildPortfolio & Project
Prioritization
Build Business
Case
Requirements Definition & Management
PLANNING
OPERATIONS
Ideas
Continuous Testing is the embedding of testing as a fundamental and ongoing aspect of every activity though the software delivery cycle
18 Broadcom Proprietary and Confidential. Copyright © 2019 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.|
“We’re delivering new digital services faster and more
securely with CA API Gateway.
This will help us to further grow our
customer base and support M&T Bank’s
continued success,”
David Januchowski.
Value Stream ManagementInnovation & Agility at ScaleTransform Customer Experience Secure, Connect & Integrate
Copyright © 2018 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.
Frictionless Risk Based SCA: 3-Way Trust Enables Greater Security without compromising CX
How it Works
• Identifies user, app, and device
• Learns and tracks relationship between the
three entities
• 3-way trust relationship is registered &
authenticated to gateway
• Elevates authentication or prevents access
when pattern deviates from norm
OAUTH 2 | OpenID | PKI
runs on
20 Broadcom Proprietary and Confidential. Copyright © 2019 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.|
Typically our customers find value aligned to one of the following four themes:
Outcomes & KPIs you can expect to improve
Value Stream ManagementInnovation & Agility at ScaleTransform Customer Experience Secure, Connect & Integrate
Improve Developer Confidence
• Mean time to feedback
Increase Innovation Throughput
• Cycle time, # of deploy ready
builds, response time
Balance Speed with Risk
• Release Risk Score
Outcomes & KPIs
Reduce Customer Outages
• Uptime, Response time to failure,
Business impact Score
Increase Customer
Acquisition/Retention
• NPS, CSAT, Churn Rate,
Abandonment Rate, Revenue Impact,
LTV, Engagement Rate, Trust Level
Who Will Benefit – Key Department Leaders
• Head of IT operations
• Line-of-Business leaders
• Innovation Leaders
• Director of App Dev
• PMO Office
• Line-of-business leaders
• Security & compliance
• Line-of-business leaders
Optimize Investment
• Innovate to Sustain Investment Ratio
• Strategic to non strategic cost ratio
Eliminate Waste
• Intent to outcome gap
• Over production
• Cycle times: Lead, handover, process
Reduce Security Threats
• # of security incidents
• Compliance and risk score
• Env. Fidelity score
Protect Customer Data
• Access pattern level
• NPS, Trust Level, Engagement
Rate
CxOs - CIO, CTO, CDO, CFO
21 Broadcom Proprietary and Confidential. Copyright © 2019 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.|
Broadcom at a Glance
One of the industry’s broadest IP portfolios with
>22,000 patents
21 Category-LeadingSemiconductor & Infrastructure
Software Divisions
FY18 netrevenue of
$20.9B*
$3.8B investment in R&D in FY18
* FY18 Non-GAAP revenue of Broadcom.
22 Broadcom Proprietary and Confidential. Copyright © 2019 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.|
Innovation Lab - Extending Collaboration
23 Broadcom Proprietary and Confidential. Copyright © 2019 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.|Broadcom Proprietary and Confidential. Copyright © 2019 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.
CA Broadcom
Thank you