Improving quality and performance in the public and third sectors using

the Public Sector Scorecard

One day workshopCentral London

Thurs 14th November 2013

p.t.o.

The workshop will be led by Max Moullin, Director of the Public Sector Scorecard Research Centre and visiting fellow at Sheffield Business School.

The Public Sector Scorecard

WHAT YOU WILL GAIN FROM THE WORKSHOP

Greater understanding of delivering user-focussed services and measuring performance in the public and third sectorsUnderstand the role and purpose of the balanced scorecard and the public sector scorecard in delivering better outcomes for service users and other stakeholdersLearn about strategy mapping, service improvement, and measuring and evaluating performance for your organisation.

Improving quality and performance in the public and third sectors using the Public Sector Scorecard

One day workshop The Boardroom, Society of Engineers, Westminster,

London: Thurs 14th November 2013

TOPICS COVERED

This interactive workshop is ideal both for understanding how the Public Sector Scorecard works and for getting insights into performance management in the public and third sectors based on a culture of innovation improvement and learning, rather than a top-down blame culture.

Delegates will be encouraged to consider the issues from the viewpoint of their own organisation. It will cover the following topics:

oQuality and performance measurement in the public and third sectorsoEleven essentials of performance measurementoDeveloping a culture of innovation, improvement and learning oThe balanced scorecard and strategy mapping oThe Public Sector Scorecard - an integrated quality management and performance measurement framework for the public and third sectors

WORKSHOP FACILITATOR: MAX MOULLIN 

Max Moullin is director of the Public Sector Scorecard Research Centre and a visiting fellow at Sheffield Business School. He is a Fellow of the Chartered Quality Institute and a Fellow of the Operational Research Society. He is a member of the Healthcare Advisory Forum steering committee and the Public Sector Performance Management Forum. 

Max is an experienced workshop facilitator, who has run similar workshops for the Dept of Work and Pensions, the Association for Public Service Excellence, the National School of Government and the Operational Research Society. He is author of the book Delivering Excellence in Health and Social Care.

Cost: £195 including lunch and all materials.

Special rate for multiple bookings from the same organisation: £175.

To book or for further details contact: Jane Steele, Public Sector Scorecard Research Centre, at jane@publicsectorscorecard.co.uk or 40 Haugh Lane, Sheffield S11 9SB. Tel. 0114 236 4459. www.publicsectorscorecard.co.uk