ONBOARDING PAPERLESS EMPLOYEE
Transcript of ONBOARDING PAPERLESS EMPLOYEE
PAPERLESS EMPLOYEEONBOARDINGBENCHMARK REPORT 2018
MEASURING THE IMPACT OF ONBOARDING Many organisations struggle to articulate the benefits of automating manual, labour intensive practices in HR.
In particular, employee onboarding and the sending/processing of job offers, and new hire provisioning are processes ripe for automation.
Measuring the impact and results of moving to paperless onboarding can be challenging.
Until now.
This report details the results of 26,800 new hires processed through the HROnboard paperless onboarding platform in 2017.
We present tangible evidence of candidate responses, internal processing and user experiences associated with a paperless employee
onboarding approach.
Our hope is that you use this evidence to prove the business case for improving your employee onboarding.
Enjoy!
P E T E R F O R B E S
CEO & Founder Onboarding Statistician
S T E V E R E Y N O L D S
MANAGING THE JOB OFFER SPEED AND EFFICIENCY
T h e p r o c e s s o f p r e p a r i n g a n d s e n d i n g a j o b o f f e r , c o n t r a c t s ,f o r m s , a n d c o o r d i n a t i n g t h e c o l l e c t i o n o f d a t a h a s b e e nt r a n s f o r m e d . N o p r i n t i n g o r p o s t a g e , n o s c a n n i n g , n o d a t a d u p l i c a t i o n a n df e w e r e r r o r s a r e o b v i o u s b e n e f i t s o f m o v i n g t o p a p e r l e s so n b o a r d i n g . H o w e v e r , t h e l a r g e s t b e n e f i t s a r e r e a l i s e d i n t h e s c a r c e s tr e s o u r c e - t i m e . O u r d a t a r e v e a l s j u s t h o w f a s t h i r i n g m a n a g e r s , H R a n d t h ec a n d i d a t e s r e s p o n d t o a n o n l i n e e x p e r i e n c e .
The median times during the offer and acceptance process
" W e o n b o a r d e d 1 5 0 0 n e w s t a r t e r s a n d r e d u c e d o u rt i m e t o o n b o a r d f r o m 2 ½ w e e k s t o 3 d a y s . "
D a v i d M e e r e - M a n a g e r , T a l e n t & A t t r a c t i o nP e o p l e , S a f e t y & C u l t u r e
4.5 HOURS
FOR CANDIDATES TO START
COMPLETING AN OFFER
42 MINUTESFOR CANDIDATES
TO COMPLETE &ACCEPT
AN OFFER
7.5 MINUTES
FOR HR TO CREATE &SEND AN OFFER
Median time for the offer
acceptance process
Top 25% of teams
(~ 6700 offers) completed
the offer acceptance
process
33.9 HOURS
7.7 HOURS
Top 7.5% of teams
(~2000 offers) completed
the offer acceptance
process
2 HOURS
2.5 MINUTES
"HROnboard World Record"
The fastest time to
complete the process
Less thanLess than
Offer acceptance process = creation, review, acceptance and form submission to back office
10AVERAGE
NOTIFICATIONS SENT PER OFFER TO BACK OFFICE
THAT'S OVER 278,720
EMAILS/SMS!
65%CONTRACTS WERE
AUTOMATICALLY GENERATED
84%OFFERS WERE SENT
FOR REVIEWINTERNALLY
4,813 ERRORSCAUGHT
IN REVIEW
A l l o w i n g t h e o n b o a r d i n g s o f t w a r e t o a u t o - g e n e r a t e t h e e m p l o y m e n t c o n t r a c t ( r a t h e r t h a n u p l o a d i n g a n a g r e e m e n ty o u ' v e p r e p a r e d e x t e r n a l l y ) r e d u c e s o p e r a t o r e r r o r s a n d e n s u r e s c o m p l i a n t , c o n s i s t e n t w o r k p l a c e a g r e e m e n t s . I t a l s o i n t r o d u c e s t h e o p p o r t u n i t y t o d e c e n t r a l i s e r e c r u i t m e n t f r o m a c e n t r a l H R t e a m a n d g e t p r o v i s i o n i n gu n d e r w a y f a s t e r p o s t a c c e p t a n c e .
THE COMPLEX DANCE OF
BACK OFFICE PROCESSING
THE COMPLEX DANCE OF
BACK OFFICE PROCESSING
B e h i n d t h e j o b o f f e r i s a c o m p l e x d a n c e o fr e q u i s i t i o n s , a p p r o v a l s , i n f o r m a t i o n e x c h a n g e a n dt a s k a l l o c a t i o n s . S t r e a m l i n i n g t h e b a c k o f f i c e p r o c e s s i n v o l v e sc o l l e c t i n g a n d d i s t r i b u t i n g t h e r i g h t d a t a , t o t h er i g h t t e a m , a t t h e r i g h t t i m e t h r o u g h o u t t h eo n b o a r d i n g j o u r n e y .
4 P E O P L EA v e r a g e n u m b e r o f p e o p l ei n v o l v e d i n t h e o n b o a r d i n g
p r o c e s s f o r e a c h n e w s t a r t e r
“ W e s a v e d 8 d a y s - w i t h 8 p e o p l e s i t t i n g i n a r o o m- t h a t ’ s 6 4 d a y s o f e f f o r t s a v e d . "
C h r i s t o V i s s e r - S p e c i a l i s t , H R I S ,R e m u n e r a t i o n & B e n e f i t s
AN AMAZING ONBOARDING EXPERIENCE
(OX) FOR EVERYONE
E f f i c i e n t H R p r o c e s s e s e x e c u t e d w e l l , a r e d r i v i n g ab e t t e r e m p l o y e e e x p e r i e n c e . N e w h i r e f e e d b a c k ,b o t h g o o d a n d b a d , d r i v e s p r o c e s s i m p r o v e m e n t . A n d i t ' s n o t j u s t t h e n e w s t a r t e r s w h o a r e r e a p i n gt h e r e w a r d s . T h e H R a n d p r o v i s i o n i n g t e a m s b e h i n d t h e p r o c e s sa r e t h r i v i n g . N e t P r o m o t e r S c o r e s ( N P S ) f r o m b a c ko f f i c e u s e r s a t t e s t t o t h i s . E m p l o y e e s a r e m o r e l i k e l y t o a c c e p t a n o f f e rq u i c k l y w h e n i t i s s e n t o n a T u e s d a y . F r i d a y i s t h ew o r s t d a y t o r e c e i v e a q u i c k r e s p o n s e f r o m ac a n d i d a t e .
IS THE BEST DAYTO SEND A JOB
OFFER
TUESDAY
40%NEW HIRESACCEPTED OFFER ON
MOBILE DEVICE 30AVERAGE NPS
SCORE OF BACKOFFICE USERS
AN AMAZING EXPERIENCE
FOR EVERYONE (OX)
89.4%POSITIVE
FEEDBACK
10.6% NEGATIVE
I breezed through that, this dinosaur has finally got it!
Very impressive! A great experience to complete
everything online, especially being 300km away
from the office!
So much easier to do it online and feel a lot more
organised and ready for the first day :)
Excellent experience. A really positive way to start
with a new company. The best I have experienced
so far in my career!
Negative reviews provided constructive feedback to
help HR teams improve their onboarding process
The statistics in this report are based on 26,800 offers processed through the HROnboard platform in 2017.
All hiring companies were Australian and New Zealand businesses.
0
525
1,050
1,575
2,100
JANUARY
FEBRUARY
MARCHAPRIL
MAYJU
NEJU
LY
AUGUST
SEPTEMBER
OCTOBER
NOVEMBER
DECEMBER0%
14%
28%
42%
56%
Gen Z
Gen Y
Gen X
Baby B
oomers
70%
HOW WE COMPILED THIS
BENCHMARK REPORT
*Hiring trends across calendar year for 97 companies (20,500 offers) as at January 2017.
EMPLOYEEONBOARDING
C R E A T E A N A M A Z I N G
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