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OnTrack

at the

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Your guide to starting work at the NRM

Welcomeand congratulations you have now joined the National RailwayMuseum team. This On Track pack has been put together to help you settle in to yournew role here at the museum.

The pack includes a timetable for you to meet different people, to tour themuseum and to experience some of the attractions that make the NRMone of the major tourist attractions in Yorkshire, as well as holding an

unrivalled collection of locomotives, rolling stock, railway equipment,documents and records.

The information is this pack is organised into 5 sections:

The Museum

Whos Who and Communication

Health and Safety

Policies

Training

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Dont worry that theres a lot of information to get through. The On TrackChecklist will guide you through the information in stages.

Your Line Manager will have given you your On Track Pack at yourWelcome meeting.

Over the page, you will find a list of documents included in the pack.

If you find that any of the documents are not in the pack, or you would likefurther information, please contact the Human Resources Department onext. 287.

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Documents Within the Pack

The MuseumA map of NRMCurrent leafletsRecent Press Releases

Whos Who and CommunicationNRM Organisation Chart

NMSI Organisational ChartVolunteers their role Telephone user guideFriends of the NRM

PoliciesEnvironmental StatementFree Entry into other Museums

Front of House Code of Practice

Health and SafetyLocation of the Health and SafetyPolicy (now on the Intranet)List of First Aiders by dept.Fire ProceduresEvacuation Procedure

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Other documents as requested by the Line Manager:

__________________________

__________________________

__________________________

Contents of this pack checked by _________________________(HRAdministrator)

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On Track Check List

New Starter Name: _______________________

Job Title: _______________________

Line Manager: _______________________

Date of Joining: _______________________

Please use the On Track Checklist to record what you have learnt and whoyou have met in the first 4 weeks in your new role.

Once you have completed all sections you should make a copy of thechecklist and return it to the Human Resource Department.

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Day One

Please complete the following sections on your first day.

If there is a document related to the information then the columnDocument will tell you in which section of the On Track Pack to find theinformation.

What? Whichdocuments?

Who? Where?When?

Pleasesign oncecomplete

Welcome - Line Manager

About NRM(History,Organisation Chart,objectives,the future).

On Track The Museum,Whos WhoandCommunications sections.

Otherinformationcan be foundon the Intranet

Line Manager

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Meet yourteam(whos who,what aretheirroles?)

- Line Manager

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Your workstation (setup youremail,networksand theintranet)

- Line Manager

EvacuationProcedures

On Track Line Manager

Restaurant/Shop /Kitchenfacilities(toilets,where to buylunch and tomake teaetc.)

- Line Manager

Car parking,(securitycodes, whichentrance touse).

- Line Manager

First AidProcedures(who is thefirst aider foryour area).

On track Health andSafety section

The Intranet

Line Manager

How torespond tovisitorqueries orcomplaints.

- Line Manager

Lockerfacilities (if applicable).

- Line Manager

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No smoking /no alcoholpolicyexplained.

This is on theintranet.

Line Manager

Staff communication (Staff Briefing)

- Line Manager

At the end of Day One it may help to read over the above section andmake a few notes.

My thoughts after day one: ___________________________________________________________________

Things I need to ask:

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Week One

Meet the teamBy the end of week one you should have not only met everyone in yourdepartment, but also everyone with whom you will be working on aregular basis.

Your manager will help you make a list of everyone you will work with on aregular basis. You may want to use your job description to help make this

list.

Who? Job Title Where / when? Please signonce complete

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Role Specific Information and Health and Safety Training

During your first week your manager will also talk to you about completingthe Health and Safety E-learning session:

Heath and Safety Learning completed on: .2007

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Your line manager will also work with you to list any role specific newstarter information that you will need, such as budgets or proceduresspecific to your role.

At this point your manager will also discuss with you any Health andSafety related training you should undertake.

During your first week you should make a list of these role specific needsbelow, and aim to complete these by the end of week 4.

For all Health and Safety related training a supporting document such as acertificate must be completed and returned to HR with this checklist.

Role specific

information / HS Training

Where?

When?

Who? Please sign once

completed.

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Human Resources InformationDuring your first week the HR Advisor, Carolyn Fletcher, will contact you toarrange a meeting.

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At this meeting the HR Advisor will:

Check that you have completed / signed and returned the followingdocuments:

Job DescriptionContractVetting FormMedical Clearance FormBank details formNext of kin formIT Communication form

The HR Advisor will also discuss with you:

Your contract and job description contentProbationary periods

The role of HRStaff Benefits (Discounts etc) Policy / InfoPension Scheme

Trade UnionHealth & Safety Policy & Statement On the intranet.

Time SheetsExpenses ClaimsLeave and Leave procedures

The Performance Development ProcessSite Inductions In Sight DayAny other HR issues you wish to discuss

The HR Advisor will also explain where you will find the following policieson the Intranet.

You may want to print off these policies so you can refer to them.However, please remember that the policies may change and so youshould bear this in mind when consulting printed copies. If in doubt, speakto the HR Advisor.

The HR Advisor will show you the location on these policies:

Principles of Conduct PolicyEqual Opportunities Policy

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Harassment PolicyAlcohol & Drugs PolicyDisciplinary ProceduresGrievance ProceduresSickness and Absence PolicyManaging Under Performance PolicyHealth and Safety Policy

Once you have all this information, please sign below.

Signed (Job Holder) ____________________ Date: ____________________

Signed (HR Advisor) ___________________ __ Date: ___________________

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Site TourAs early as possible during your first week your Line Manager will take youon a tour of the site. You will find a site map within the Museum sectionof the induction pack.

As well as non public areas such as the Admin Block , the Peter Allen

Building and The Sidings (where HR are based) this tour will includethe following public areas:

The Station Hall

The Thomas Shop

The Shop

The Great Hall

The Footbridge

The Works

The Warehouse

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The Model Railway

The Interactive Learning Centre

The Yorkshire Railway Academy

Search Engine

During your first week you should also:

Listen to a Shinkansen Talk - Date completed: ______________

Ride the Road Train - Date completed: ______________

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Hint Plan ahead!

At this point you may want to look forward in this pack to Week 4, andwork with your Line Manager to plan time to meet the people listed.

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Other informationBy the end of Week One you should also have completed the followingsection.

What? Document

Who Where?When?

Please signoncecomplete

Job specificinformation / Healthand Safety

TrainingNeeds

Withinthechecklist.

Line Manager

Use of thetelephonesystem

On TrackWhosWho andComm.

Line Manager

MuseumRole andObjectives

TheIntranet

Line Manager

Performance ReviewProcess overview.

On TrackTrainingSectionand theIntranet

Line Manager

IndividualObjectives(ReviewSection 1)

TheIntranet

Line Manager

Individual Traininganddevelopmental needs(ReviewSection 2)

TheIntranet

Line Manager

Reportingproceduresfor first aid

incidents/damage/hazards.

On TrackHeathand

Safetysection.

Line Manager

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Financial Training(raisingorders,budgetsetc).

- Finance Team

Policies,InductionCheck, Payand otherHR issues.

TheIntranetor

TheHandbook

HR Advisor

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At the end of Week One it may help to read over the above section andmake a few notes.

My thoughts after Week One.

____________________________________________________________________

____________________________________________________________________

Things I need to ask:

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Weeks 2 - 4

Meet other departmentsBy the end of your first 4 weeks at the museum you should have met withsomeone (usually the Head of the Department) from each of thedepartments, who will introduce you to their team, and explain the workcarried out in each department. This may be part of your site tour.

You may find that you have already met with some of these teams in yourfirst week.

Your Line Manager will have helped you to arrange the meetings belowduring your first week.

Department Heads are shown in Bold.

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Who? Department Where? When? Please sign oncecomplete.

Andrew Scott Director, NRM

John Bull Head of Estates(North)

Tom Griffin Security ManagerNorth

Claire Castle Finance OfficeManager

Sue Fisher Head of Development

Jim Lowe Visitor Experience

Emma Farley Marketing

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StephenRichards

Head of CreativeDevelopment

JudithWhitaker CommercialDevelopment and IP

MargaretAndrews/Harriet Hudson

Retail Manager

Helen Ashby Knowledge andCollections

EdBartholomew

Collections

Richard Taylor Collections Access

Annie Devitt Learning Manager

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By the end of week 4 your Line Manager will have also discussed with you:

What? Document Who Where?When?

Please signoncecomplete.

Employee /EmployerH/Sresponsibilities

On Track -Health andSafety

Your LineManager

Clubs /SocialCommittee

s

Whos WhoandCommunicatio

ns

Your LineManager

Policies The Intranet Job Holder take time tocheck that youknow where toaccess thepoliciesrelevant toyouremployment.

Energy

Saving

Policies Your Line

Manager

You should also have completed all the Role Specific items that yourecorded in Week One.

At the end of Week 4 please make an appointment to meet with the HRAdvisor.

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Signed (HR Advisor) : ________________________________

6 Month On Track Review

The HR Advisor will also contact you when you have been at the museumfor 6 months. At this meeting we will look back on your first 6 months anddiscuss how you feel you are fitting into your new role and the NRM.

You may want to use the space below to record any issues you may wantto discuss.

Some of these issues will be the same as those you discuss with yourmanager at your Review meeting.

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Action required: ___________________________________________________

Date action taken: ___________________________________________________

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Signed (Job Holder): ___________________________________________________

Signed (HR Advisor): ___________________________________________________

On Track Feedback

We have recently reviewed the induction process here at NRM and wouldlike to know how you found the new On Track pack.

We would be most grateful if, during your first few months, you could thinkabout how the induction has helped you settle into your new role and theNational Railway Museum, and if theres anything we could do better.

The HR Advisor will contact you once you have been in your role for a fewmonths, to discuss your thoughts.

Thanks

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Carolyn FletcherHR Advisor NRM

Thoughts and comments during the On Track process:

___________________________________________________________

_____________________________________________________________________

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_____________________________________________________________________

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