On the Cheap: Frugal Usability for Digital...
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On the Cheap: Frugal Usability for Digital CollectionsLisa Gregory, Amy RudersdorfDigital Information Management ProgramState Library of North CarolinaOctober 2, 2010
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Who We Are
State Library of North Carolina Government publications North Caroliniana Genealogy Library development Library for the Blind and Physically Handicapped Digital Information Management Program
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WhatWe’veGot
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The Resources
Watch: “The least you can do about usability” talk from 2008
Read: Steve Krug. Don’t Make Me Think: A Common Sense Approach to Web Usability
Learn: sensible.com; useit.com; usability.gov;
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Who We’re Not
“It’s aliiiiive!”
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The Tests
8-10 tasks 45-60 minutes On-site and off Pre-tests are helpful Chose volunteers selectively Yes, we took notes
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The Technology
Computer (withinternet connection)
Browsers InexpensiveWebcam
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The Effort Before Testing
WritingScript
FindingVolunteers
Scheduling Appointments
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People don’t read [on the web]
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Before
After
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People want a fast response
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People don’t know library-speak
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People go to search first
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Lessons Learned: Hidden Costs
Travel Voice Recorder Report Writing
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Lessons Learned: Unexpected Results
The Volunteers Enthusiasm for seeing “new stuff” Serendipitous discovery
The Testers Difficulty remaining
neutral Become the guinea
pig The Staff
“We can’t help it if they’re stupid.”
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Lessons Learned: Benefits
Cheap & Easy Eye-Opening Results Entry into Usability
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Into the Future
Testing with other products, including the State Library website redesign
Remote testing
Systemizing our evaluation
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Resources
www.usability.gov [US Dept. of Health & Human Svcs]
www.useit.com [Jakob Nielsen]
www.uxmatters.com/ [Web magazine]
www.upassoc.org/usability_resources/index.html[Usability Professionals’ Association]
uxmarkz.com [2 usability designers]
uxmyths.com [2 usability designers]