HandyTrac EASY GUIDEInstallation & Operation

888-458-9994

Online Generation 8

INSTALLATION

GETTING STARTEDCEO Message. . . . . . . . . . . . 3Parts Included. . . . . . . . . . . . . .4Parts & Tools Needed. . . . . . . .5INSTALL COMPONENTSMount Cabinet to Wall. . . . . . . . . .6Location Requirements. . . . . . . . . 6Mount Control Box to Wall. . . . . .7Mount Key Panels. . . . . . . . . . . . . 8Test Electronic Lock. . . . . . . . . . . 9INSTALL ONLINEOnline Connection. . . . . . . . . . 10Online Activation. . . . . . . . . . . .11Access the Website. . . . . . . . . . .12FINISHING UPAttach Keys to Tags. . . . . . . . . . . 13

OPERATION

ONLINE OPERATIONAdd / Edit Employee Names. . . 14Add / Edit Activities . . . . . . . . . . 15View / Print Reports. . . . . . . 16/17End of Period. . . . . . . . . . . . . . . . 17DATALOG OPERATIONAccessing the System . . . . . . . . . 18How to Pull a Key . . . . . . . . . . . . 19How to Return a Key . . . . . . . . . . 19How to Edit Location / Item # . . 20How to Edit Key Tags. . . . . . . . . 20Training Guide. . . . . . . . . . . . . . . .23TROUBLESHOOTINGTroubleshooting. . . . . . . . . . . 21/22Error Message . . . . . . . . . . . . . . . 23Create a New Service Request. . . . . . . . .24Review a Service Request. . . . . . 25Glossary of Terms. . . . . . . . . . . 26/27Activity Codes . . . . . . . . . . . . . . . 28

info@handytrac.comwww.handytrac.com

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INSTALLATIONThe HandyTrac Key Control System* Tracks, controls, reports key usage by who, why, when and where* Supplies detailed activity status for non returned key sets* Access to keys immediately, via data log* Limits access to authorized persons* Generates management reports for audit and legal purposes* Password security for all menu options* Stores key usage history by employee and location

HandyTrac Online Systems -Ensures all your vital data is automatically backed up, off site and gives you the ability to access yourproperty’s status & reports via our secure website. Continuous warranty on your system.

Time & Attendance Program - New feature available soon.

CEO Message

Dear Customer,

Your HandyTrac Key Control System has been designed specifically for themulti-family industry with you in mind, by property management veterans andtalented engineers.

Your Key Control System is reliable, sturdy and easy to use. Your Systemhas passed our Quality Assurance program, being tested many times during manu-facturing.

If you experience any problems or just need questions answered, call ourresponsive Tech Support at 888-458-9994.

Thank you,

John Lie-NielsenCEO

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Parts Included - HERE'S WHAT YOU GETCheck the contents of the cartons you receivedIf this is a NEW INSTALL you will receive all of the following parts

If this is an UPGRADE you will only receive the HandyTrac Online parts

One - 6ft-Phone Line

The Stick (router)

HANDYTRAC ONLINE PARTS

NEW INSTALL PARTS

1 to 4 Key Panels These hold 50 keys on each sideThey are mounted inside the cabinet(Depending upon the number of Location / Item #'s)

Key Cabinet Data Log with ModemControl Box

Key MapA list of key tags and locations. Keep in a safe place.

One - 25ft (or longer) Phone Line

12 Volt AC Power Adapter for Stick

Power Strip/Surge Protector

If a shortage has occurredcall HandyTrac Customer Support immediately

1-888-458-9994 (toll free).

Key Tags Employee Key Ring Badges

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Here's a summary of the steps to install your System(Familiarize yourself with these parts before you start!)

1) Mount the Cabinet on the wall

2) Mount the Control Box on the wall

3) Mount Key Panels

4) Test the Electronic Lock

5) Online Connection

6) Attach Keys

(Online upgrade proceed to page 10)

Parts & Tools Needed - IF THIS IS A NEW INSTALL

HERE'S WHAT YOU NEED(Customer needs to supply)

PARTS NEEDED

1) UPS (Uninterruptible Power Supply) for surge protection and backup battery power

2) Mounting Fasteners capable of holding 50 lbs for masonry, dry wall, wood or metal studs

TOOLS NEEDED:

Drill & Drill Bits, Level, Pliers, Phillips Head Screwdriver

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Mount the Cabinet to the Wall.

Door AlignmentCheck the gap between door and door frame at the top,bottom and side. If gap is not uniform all the wayaround, the cabinet will have to be shimmed to com-pensate for the uneven wall surface.

Tips when shimming:1) Use metal or plastic - wood and rubber don't hold their shape well.2) If gap at top is greater than gap at bottom, Shim top of cabinet at the right hand corner.3) If gap at bottom is greater than gap at top, Shim bottom of cabinet at the right hand corner.

Read our cabinet installation instructions below for help with hanging the cabinet onthe wall. Drill or mark the holes needed to the mount the Key Cabinet and Control Boxto the wall so they are level and plumb. Be sure that at least 3 of the mounting fastenerholes align with a stud. Mount the cabinet on the wall. Place your level on top of thecabinet. Check it as you tighten all fasteners. It must be level to operate properly.

Location Requirements:Flat Surfaced Wall

No More than 5' from an un-switched 110V AC OutletClean environment - Free from dust & airborne particles.

Should be in a separate room from key cutting machine, wood cutting or similar activity.

It's the gap aroundthe door that you'relookin' for!

Cabinet Installation Instructions1) Find a stud- align a stud with at least one of the six drilled stud holes at

the top of the cabinet.We strongly recommend attaching the cabinet to a stud, if possible

2) Stack box cabinet came in and box that control box came in on top ofeach other.

3) This will give you a platform that is 42" high.4) Place cabinet on top of these two boxes and a level on top of cabinet.5) Upon leveling the cabinet, use a pencil to mark your holes.6) When all holes are marked, use screws that penetrate at least 2 inches into

stud and wall anchors that are capable of holding at least 50lbs. Follow the manufacturer's directions for all wall anchors.7) Mount Cabinet- Lift the cabinet into place. Tighten all fasteners snug, but

not too tight. Place your level on top of the cabinet and check repeatedlyas you tighten all of the fasteners.

If your wall is not plumb and flat, we recommend mounting a piece of3/4" plywood to the wall, and then mounting the cabinet to the plywood.

It is essential that the cabinet be plumb, flush, level and securely fastened to the wall!

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Mount the Control Box.Hold the Control Box flush against the side of the cabinet. The Electronic Lock porton the side of the cabinet must be aligned with the Electronic Lock cable(s) from theControl Box.. Before mounting the Control Box, gently feed the Electronic LockCable(s) through the Electronic Lock Cable port on the right side of the Key Cabinet.Fasten the Control Box to the wall.

Connect the Electronic Lock Cable to the Electronic Lock Connector inside the Key Cabinet. Snap thecable into the retaining clips on the inside of the cabinet to prevent contact with the Key Panels duringoperation.

Don't forget about your UPS!!! (Uninterruptable Power Supply)

Provide an un-switched AC wall outlet within 5 feet of the Key Control System. Plug your (customersupplied) UPS (Uninterruptible Power Supply ) system into the wall outlet. After the UPS is charged(usually 24 hours), the Key Control System can be plugged into the UPS.

It is very important to have an Uninterruptible Power Supply (UPS) for your HandyTrac system.Without a battery backup, valuable information can be lost.

Remember the importanceof a battery backup!

UPS battery backup systems are designed to providepower to all computer systems and peripherals withmaximum protection. It integrates surge protection andpower backup capabilities, protecting your data log,micro processor, communications and other equipmentfrom power problems like blackout, brownout, surge,spike and line noise.

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Mount the Key Panels.Depending upon the number of Location / Item Numbers at your property, the cabinetin your system came with from 1 to 4 moveable key panels. Each panel holds 50 keysper side. Each Panel is labeled with a letter in the lower outside corner, and each hookhas a number. The panels should be placed in alphabetical order from front to back inthe cabinet.

Slip top panel mounting pin into hole on top keypanel mounting bracket Raise the panel as far asit will go and rotate the bottom mounting pin intothe corresponding hole in the bottom panel mount-ing bracket. Lower the panel into place. Repeatfor all panels.

NOTE: If key tags falloff during shipping, use"IN" function after instal-lation and place on thecorrect hook.

NOTE: System was shipped withElectronic Lock tied down to pre-vent damage during shipping. CutTie-wrap on the Electronic Lock,but be careful not to damage theElectronic Lock or spring.

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Test The Electronic LockTest the system now to ensure all connections are made correctly. If you receive errormessages during this process, check page 23. Remove a handful of the key tags fromone of the panels in the cabinet. Close the cabinet door and plug in the system beforeproceeding.

A9:00:30 MON1-13-01

1) Manually enter or scan your master badge .You will hear a beep, and the system will promptyou to enter the PIN#.>>>>

2) Enter PIN# for Set-up badge, which is the last 4digits of the badge #. You will be prompted toenter an activity.>>>>

3) Press the IN button, you will be prompted toscan a key tag.>>>>>>>>>>>>>>>>>>>>>>>

4) Scan with bar code towards the cabinet. Youwill hear electronic lock pop and door will open.

5) The screen will prompt you to place the key tagon a hook (B12 in this example). Hang the emptykey tag on the hook as prompted.>>>>>>>>>

6) Close the cabinet door securely.

Make sure the bar code on the tagfaces in toward the data log when youslide it through the reader!

MON1-13-01

A 9:00:30

YOU MUST PRESS "CLEAR" AND "IN"AND CLOSE THE DOOR FIRMLY AFTER EACH TAG IS SCANNED!

8) If the system does not function properly check all connections (page 6) and door alignment (page 5).

If you cannot locate the problem call HandyTrac Tech Support at 888-458-9994 (toll free).

MON1-13-03

PLACE ON HOOK: B12SCAN ANOTHER OR OUT

SCAN KEY TAG

ACTIVITY?TRANS#: 4 MAX: 830

ENTER PIN

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1) Locate the fax machine. Trace phone line to outlet. Use this outlet.2) Locate closest wall outlets for both fax/phone line and 110v electrical.3) Plug the power strip/surge protector into the 110v electrical wall outlet.4) Plug the AC power adapter for the Stick into the power strip.5) Plug the AC adapter into the end of the Stick.6) Using the short phone line provided connect fax line in from the wall jack to "ANALOG IN" on the Stick (Port #1).7) Connect fax line from fax machine to "FAX" on the Stick (Port #2).8) Connect long phone line to "MODEM" on the Stick (Port #5).9) Route the long phone line from the Stick to the key cabinet. (do not secure at this time).10) Remove screw from lower cover of Datalog.11) Remove old Datalog by lifting straight up off bracket. (Applies to Upgrades Only)12) Slide new datalog into existing bracket. (Applies to Upgrades Only)13) Plug in power cable(s) for Datalog into a UPS Battery Backup.14) Run HandyTrac phone line up the wall and through the hole in the shelf.15) Plug phone line into Modem Port in Datalog.16) Replace lower cover.17) Finish securing phone line to wall.18) SHIP OLD DATALOG to HandyTrac

(Upgrade Systems Only - use the box your new datalog came in)HandyTrac Systems

1600 Union Hill RoadAlpharetta, GA 30005

Online CONNECTION

HandyTrac Data Log

Fax Machine

Analog Line in Fax

Datalog Modem

1 2 3 4 5

Just follow the diagram onthe Stick !

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PLEASE CALL HANDYTRAC FOR ACTIVATION1-888-458-9994 (toll free)

1) Go on-line to https://www.handytrac.comCGG

2) Login using the property user name and password.

3) Once logged in run an End of Period (EOP). This will test the system. The Datalog will be inactive fora few minutes. If successful continue to step 4, if not double check all wiring connections. If still no EOPcall HandyTrac Tech Support 1-888-458-9994 (toll free).

4) The system will run an EOP automatically every night. If you wish you can run an EOP manuallyanytime just click on the EOP tab. Note: if using the fax line you cannot run an EOP while sending orreceiving a fax.

When you run EOP be patient,it may take a few minutes.

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2) Log in using property user name and password.If you don't know your user name and password or experience problems logging in - Please call us at

888-458-9994 (toll free)

ACCESS THE WEBSITE1) www.handytrac.com

3) Starting at the top gray navigation bar select “Employees” to add/edit employees, badges and pin #’s. (see page 13)

4) Select "Activities" to edit/customize activity codes. Be sure to run an EOP if any changes are made.This will update the Datalog. (see page 14)

5) Select Reports to view the different reports that are available. (see pages 15 / 16)

6) Manual Key Pull can be done as a backup emergency procedure using your Key Map.

7) Run End of Period (EOP) if any changes have been made. (see page 16)

Start at the gray navigation bar

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Attach Keys to TagsIMPORTANT!

When transferring your keys to the new tags, it is critical that you stay organized!You must be certain that the key for Location / Item # 105 is attached to the tag in thecabinet assigned to Location / Item # 105! We suggest you attach 10 keys at a time.Leave the old key tag on until you are certain that all keys are on the right tags!

To attach your keys to the empty key tags now hanging in your new cabinet, you will request the key tag,attach the key, and return the key tag and key to the cabinet You will need your Loc/Item# list, and ahandful of keys from your old key system. Follow these steps:

1) Scan your ID badge and enter your PIN# to get tothe Activity Screen.>>>>>>>>>>>>>>>>>>>>

2) Select an activity. It does not matter which ac-tivity, as long as it requires a key pull. We sug-gest you use activity 11 (Show Unit), simply be-cause it is the easiest to type.>>>>>>>>>>>>>>

3) Enter the HandyTrac Loc/Item # for one of thekeys from your old system and press ENTER.>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

4) Remove the key tag from the hook indicated onthe screen (in this example it is hook A3), andscan keyset as prompted by the screen. Attach thekey for that loc/Item# to key tag. Leave your oldkey tag in place until all keys have been trans-ferred to new system, and you are sure they areall correct. Place key set on the shelf under thedata log.

5) Press ENTER to proceed to the next key tag Con-tinue with this process until all 10 keys have beenattached to the correct key tags.>>>>>>>>>>>>

6) Press CLEAR, then Press IN to scan and return all 10 keysets to the cabinet. Continue with thisprocedure until all keys are in the cabinet.

NOTE: The system has a security "Time Out" function that will automatically end your session if youdo not press a key within one minute. If this happens while you are attaching a key to a tag, simplybadge back in and continue.

In a week or so, once you are sure thatall keys are attached to the correcttags and everything is operatingsmoothly, cut and remove the old keytags from the new HandyTrac Tags.

A 9:00:30 MON1-13-03

ENTER LOC / ITEM# ORPRESS OUT

ENTER LOC / ITEM# ORPRESS OUT

ACTIVITY 11TRANS#: 29 MAX: 830

A3 SCAN KEYSET ORENTER IF NOT FOUND

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Enter Employee NamesAdd / Edit

To Add an Employee1) Click on "EMPLOYEES" located on the gray task bar2) Fill in "First Name" & "Last Name" fields3) Fill in "Badge Number" (located under bar code on employee badge)4) Fill in "PIN Number" (you may chose any PIN number you like)5) Choose an "Access Level" for this employee T & A - Time & Attendance access only Employee - Regular access with Time & Attendance Master * - Regular access with Time & Attendance Also able to change Key Tags & Location Items at the Datalog6) Place a checkmark in the "Active" box to activate this employee7) Click on "Add Update Employee"

To Edit an Employee1) Click on "EMPLOYEES" located on the gray task bar2) Click on the arrow in Find Employee field3) Hightlight then click on the employee you wish to Edit4) Type edits to employee information5) Click on "Add Update Employee"

* At least one active employee MUST have a master badge! ONLY a Master Badge canperform certain administrative functions. You will not be able to maintain your systemproperly without at least one Master Badge!!!

WE STRONGLY RECOMMEND THAT YOU ENTER A BACK-UP MASTER BADGE AND KEEP ITIN A SAFE, SECURE LOCATION FOR MANAGER ONLY!!!

Any additions or changes made here will only become effective after the next EOP is run(see page 16)

To Delete/ Deactivate an EmployeeEmployees cannot be deleted,only deactivated once added.1) Follow directions to Edit an Employee2) Remove checkmark in the active box

Online OPERATION

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ACTIVITIESAdd / Edit

To Add / Edit an Activity1) Click on "ACTIVITIES" located on the gray task bar2) Highlight the activity that you would like to change3) Type changes to Activity4) Click on "Update Activities"

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REPORTSView / Print

To View / Print Keys Out Report - Key Map - Active Employee List - Activity Code List1) Click on Report you wish to View / Print from the Reports Menu2) Click on "Print Report" to print

To View / Print Exception Report - Transactions1) Click on Report you wish to View / Print from the Reports Menu2) Place a checkmark in the "Select All Dates" box or choose a Date Range3) Click on "View Report"4) Click on "Print Report"

To View / Print Key Pull1) Select "Key Pull" from Reports Menu3) Select "Activities" you wish to see on this report2) Move "Units" you wish to see on the report to the box on the right side of the screen by highlighting andclicking "Add". If you wish to see report for all units click on "Add All"3) Click "View Report"4) Click "Print Report"

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To View / Print a Custom Report1) Select "Custom Report" from Reports Menu2) Place a checkmark in the "Select All Dates" box or choose a Date Range3) Move "Activities" you wish to see on the report to the box on the right side of the screen by highlighting andclicking "Add". If you wish to see report for all units click on "Add All"4) Move "Units" you wish to see on the report to the box on the right side of the screen by highlighting andclicking "Add". If you wish to see report for all units click on "Add All"5) Move "Employees" you wish to see on the report to the box on the right side of the screen by highlighting andclicking "Add". If you wish to see report for all units click on "Add All"6) Click "View Report"7) Click "Print Report"

To View / Print Report by Unit - Report by Employee - Report by Activity1) Click on Report you wish to View / Print from the Reports Menu2) Place a checkmark in the "Select All Dates" box or choose a Date Range3) Move "Units - Employee -Activity" you wish to see on the report to the box on the right side of the screen byhighlighting and clicking "Add". If you wish to see report for all units click on "Add All"3) Click "View Report"4) Click "Print Report"

END OF PERIODThe System will run the EOP automatically every night.

If needed you can run an EOP anytime

To Run an EOP (End of Period) Report1) Click on "End of Period) from the Reports Menu2) Click on "Start EOP"

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Datalog OPERATIONAccessing the SystemThe system must be at theTime/Date screen for auser to gain access. >>>>>>>>>>>>>>>>>>> >>>

To use the system, you must gain access by loggingon with your bar coded badge and pin #.

1. Scan employee ID badge through data log withthe bar coded side facing toward the data log.You will hear a beep, and the screen will changeto look like this>>>>>>>>>>>>>>>>>>>>>>>

2. Enter your 4 digit PIN#. You have now identi-fied yourself as an authorized user. The screenprompts you to enter an activity.>>>>>>>>>>>

The access procedure above is required for all activities.

A 9:00:30 MON1-13-03

ENTER PIN

ACTIVITY?TRANS#: 19 MAX: 830

QZ

1ABC

2DEF

3 CLEAR

GHI

4JKL

5MNO

6BACKSPACE

PRS

7TUV

8WXY

9 ALPHA

IN-SP

8 OUT ENTER

To enter Alpha letters - You must first press theALPHA key, then press the cooresponding number key andthen press the ENTER key to accept the letter.

Example - You want to enter unit number 2BG1. Press 2 (for the number 2)2. Press the ALPHA key3. Press the "2" key twice (for the letter B)4. Press the ENTER key to accept the letter B5. Press the ALPHA key6. Press the "4" key once (for letter G)7. Press the ENTER key to accept the letter G8. Press the ENTER key again to accept unit 3BG

To leave a "space" between letters or numbers do the following1. Press ALPHA2. Press -SP (the 8 key)3. Press -SP again4. Press ENTER - only once - to accept the "space"

To enter a "period" do the following1. Press ALPHA2. Press the 1 key three times to get "."3. Press ENTER - only once - to accept the "."

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1. Access the system as explained on page 17. Thescreen will look like this>>>>>>>>>>>>>>>>

2. Enter the 2 digit Activity Code– referring to listyou have posted near the Data Log. The screenwill look like this>>>>>>>>>>>>>>>>>>>>>

3. Enter Location/Item you want & press ENTER.Screen displays hook location, in this example,it's A46. When the electronic lock disengages,scan keyset through the bar code reader with thebar code facing toward the Data Log.>>>>>>>>

(See Note)

4. You may then enter another location if you needmore than one key, or press OUT to end youractivity.>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Press 1 to find out who has it!Press 2 to pull another keyPress OUT to end your activity

How to Pull a Key

NOTE: If the Keyset is not available, the screenwill prompt you to find out who has the Keyset

NO KEYS ON HOOK A461- FIND 2-NEXT OR OUT

ENTER LOCATIONOR PRESS OUT

A46 SCAN KEYSET ORENTER IF NOT FOUND

ENTER LOCATION ORPRESS OUT

ACTIVITY?TRANS#: 23 MAX: 830

1) Access the system as explained on page 17

2) Enter Activity Code 01 (Return Key), or Press the"IN" key.>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

3) Scan key tag through Data Log as prompted bythe screen>>>>>>>>>>>>>>>>>>>>>>>>>>

4) The screen will display the correct hook numberand the cabinet will unlock. Place the keyset onthe hook indicated on the screen.>>>>>>>>>>>

You now have 2 options... scan another key tag (ifyou are returning more than one key) OR, Press OUTto end your activity. Close cabinet securely.

How to Return a Key

ACTIVITY 01TRANS#: 29 MAX: 830

SCAN KEY TAG

PLACE ON HOOK: B10SCAN ANOTHER OR OUT

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Edit Location / Item #This system allows you to change the name of a Location or Item that has keys stored in the cabinet.Abbreviate the names as much as possible. For example Loc/Items #1 could stand for "Storage". It willmake the process go much faster and make it easier to pull keys when you need them.

Remember! A maximum of 10 characters inyour abbreviations, including all letters,numbers, spaces, and punctuation.

NOTE: If you are using Alpha letters in your Loc/Item# names, refer back to page 8 for assistance.Abbreviate as much as possible; for example: storage unit 1 could be "S1".

If a tag is lost, look up the tag assigned to thatunit on the key map. then go to the Edit func-tion to replace it with a new tag.

ENTER OLD TAG

ENTER NEW TAG

REPLACEDPRESS ENTER

1) Access the system as explained on page 17

2) Enter Activity Code 02 (Change Loc/Item#). Thesystem will beep, and prompt you to enter the oldlocation #. Type the loc/item # you want to changeand press ENTER.>>>>>>>>>>>>>

3) System will prompt you to enter new location/item#. Type new loc/item# and press ENTER to re-place Location/Item number.>>>>>>>>>

4) The system confirms replacement is complete. PressENTER again to replace another loc/item #. PressCLEAR to change to another activity, or press OUTto end this session.>>>>>>>>>

ENTER OLD LOC/ITEM#

ENTER NEW LOC/ITEM#

REPLACED.PRESS ENTER

Edit Key TagsIf a key tag gets lost or damaged, you will need toEDIT the old tag in the Data Log.

TO EDIT A KEY TAG1) Access the system using your badge and pin.*Badge must have Master Access to edit keytags!*

2) Enter Activity Code 04 (Edit key tag).

3) Enter the number found on the back of the old tag.If you don't have the old tag, use the Add Functionto read the tag numbers assigned to the unit. Byprocess of elimination you can determine the num-ber of the missing tag.

4) SCAN the new tag to enter it

5) The screen confirms the tag has been replaced.When you press ENTER, the screen will return toENTER OLD TAG screen in step 4. Enter thenext unit number you want to replace or press OUT.

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Troubleshooting

1. The Data Log does not respond when scanning badge or key tag.Solution: Try scanning the tag a little slower. You can also scan it up and down through the data log. Ifyou are having trouble with just one tag, the tag may be defective. Replace it with a new one (refer to theUsers Guide). If it is several tags, the scanning device might have some dust or grit on the reader. It issensitive and should be cleaned regularly with a spray can of compressed air, available at most electron-ics stores. Do not use other cleaning agents or solutions.

2. Lock will not disengage:Solution: Use the manual key to open the door. While open, use badge and PIN to obtain a key. Watchthe Electronic Lock mechanism. If you hear it "pop" and see the mechanism work, the door is out ofalignment. Refer to the next page for alignment adjustment.

If the Electronic Lock does not pop, check the connections to the Electronic Lock and Control Box. If theElectronic Lock still does not pop, check the Electronic Lock fuses in the control box. (see below) Youwill need 2.5 amp Slow Blow fuses, 1 1/4" X 1/4". They are available at Radio Shack (part # 270-1024).NOTE: If you have a 1 cabinet system, the fuse for cabinet 2 is not in use and can be used as a spare.

3. Data Log will not Power Up.Solution: Check all plugs, switches, and connections. Try plugging the unit directly into the wall tocheck the UPS to see if it is fully charged. Check to see if the wall outlet you are using is on a switch. Ifthe Data Log still will not power up, check the system fuse in the control box. (see below) You will needa 2.0 amp Fast Acting fuse, 1 1/4" X 1/4". They are available at Radio Shack (part # 270-1007)

If all else fails, call HandyTrac Tech support at 1-888-458-9994(toll free).

IMPORTANT - ELECTRICAL SHOCK HAZARD.DISCONNECT POWER BEFORE CONTINUING

To replace fuses, remove the control box cover. No need to removethe data log first. The fuses are on the relay card inside the controlbox.

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It's the gap around the doorthat you're lookin' for!

Check the gap between the door and the door frame at the top, bottom and side. If the gap is not uniformall the way around, the cabinet will have to be shimmed to compensate for the uneven wall surface.

Tips when shimming: 1) Use metal or plastic... wood and rubber don't hold their shape well.

2) If the gap at the top is greater than the gap at the bottom, Shim the top of the cabinet at the right hand corner.

3) If the gap at the bottom is greater than the gap at the top, Shim the bottom of the cabinet at the right hand corner.

Door Alignment

Troubleshooting

An Uninterruptible Power Supply (UPS) supplied by the customer is required for the system. Omission ofthe UPS will void your warranty. We recommend one that does NOT have an audible alarm to decreasethe power drain on the UPS. One model that meets warranty requirements is the Fellowes Power ManagerModel 325VA. They are available at most office supply or electronicsstores. To prolong the battery backup life in the event of a power outage, turnthe Key Control system off with the switch on the side of thesystem, or un- plug it from the UPS when not in use.

Uninterruptible Power Supply

The only mechanical moving parts in the system is the lockmechanism. In the event of a problem, contact HandyTrac TechSupport at 888-458-9994 (toll free). If the problem requiresreplacement parts, assemble them as shown here.

Solenoid & Lock Array Assembly

HandyTrac Tech Support1-888-458-9994 (toll

free)

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Error Messages1. “Invalid Location” message on the ScreenSolution: Incorrect Loc/Item# was typed into Data Log. Wait 5 seconds for screen to revert back to “ENTER LOC/ITEM# OR PRESS OUT” then type in number carefully. If you get same message, the Loc/Item# was enteredincorrectly during setup. Print a Loc/Item# report, and check it carefully to locate error, and correct it using ActivityCode "02"

2. “Invalid Employee See Manager” message on the ScreenSolution: If this happens with only one badge, type in six numbers shown on your badge. If you gain access, thebadge is probably damaged. If you get same message, there was probably a typo when entering your badge into thesystem. In either case, the manager will have tolog in on line and edit/re-activate you. An EOP must be run afterediting/re-activation an employee for the changes to be complete.

3. “Give Keyset to MGR Press Enter” message on the screenSolution: Either key tag is damaged, or there was an error during set up. If you are setting up your system for the firsttime, set that tag aside, & finish scanning in all your tags. Then, look for the empty key hook and use your Loc/Item#report, to identify the key tag. Use activity 04 (add/edit key tag) to remove old key tag and replace it with a new one.

4. “ACCESS DENIED SEE MANAGER” message on the screenSolution: Employee has used the wrong PIN number 3 times. The system has locked employee out. Manager mustre-activate you online and run an EOP. Use the same badge. You may use the same PIN, or you can change it to onethat is easier for employee to remember.

5. You press an incorrect number or letter while entering informationSolution: Just press BACKSPACE on the Data log to erase the incorrect character and re-enter.

6. Your Printer does not workKey Manager requires a DOS compatible printer. Most dot matrix printers are DOS compatible.

Oops...Someone made anerror!

Call HandyTrac for more information:

1-888-458-9994 (toll free)

Training GuideYou should perform the following with each of your employees with "employee badge" status.1) Take out 10 key sets, using several of the activity codes2) Return 10 key sets3) Enter the incorrect PIN # with a badge, this will demonstrate the security feature4) Use the clear function on changing activity on 10 transactions5) Do not press out on a transaction, this will allow them to hear the tone signal6) Use the backspace function to show how to correct errors7) Check location of key8) Check last transaction9) Review keys outAfter training your employees with "employee status", it is time to train those who have a "master badge" status.Follow these tips: 1) Add 2 employees 2) Delete those same employees 3) Print and analyze a few reports.

A little training now willsave a lot of trouble later!

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SERVICE REQUESTIF AFTER REVIEWING THIS MANUAL YOU ARE EXPERIENCING PROBLEMS

OR HAVE QUESTIONS ABOUT YOUR KEY CONTROL SYSTEM

1) Access the Website at www.handytrac.com2) Log in using property user name and password.If you don't know your user name and password or experience problems logging in - Please call us at

888-458-9994 (toll free)3) Click on "New" under "Service Request" on the Reports Menu Screen4) Click on Trouble Shooting and / or Service FAQ's to see answers to the most common questions.

To Create a New Service Request Online1) Click on "New" under "Service Request" on the Reports Menu Screen2) Choose the type of problem you are having from the drop-down menu. If you are unsure you may choose "Other"3) Describe it in as much detail as possible the problem you are having & click the “Submit Service Request” button.4) A new service request will be created and a service technician will be in contact with you.

You may click "Update Property" info to change information concerning your propertysuch as phone number or email address.

Be sure to click the "Update Information" box at the bottom of the screenafter you update information

If you can’t find the answer to your problem or questionyou may create a new service request Online orcall Tech Support at 888-458-9994 (toll free)

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IF YOU HAVE PREVIOUSLY CREATED A SERVICE REQUEST ONLINEYOU MAY CHECK ON ITS PROGRESS

To Review a Service Request1) Click on "Review" under "Service Request" on the Reports Menu Screen2) Information regarding your Service Request will be displayed3) Click update property info to change information concerning your property such as phone number or email address4) Click Add Comment and this will allow you to add additional information to your service request. Your HandyTrac technician will be able to read your notes.

To Access the HandyTrac Catalogto order Accessories, Equipment, Hardware, Supplies or Support

Click on "HandyTrac Supplies"

Service !

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GLOSSARY OF TERMSActivity Codes: Number System used to distinguish reasons for pulling keys; e.g. showapartment, HVAC, etc.End of Period (EOP): A function which prints a report of the transaction activity.This function should be performed weekly & the printed report should be stored in a safe,secured location.Datalog: The micro computer input terminal including touchpad, badge/key tag reader &display screen.It stores the program, the data, and controls the electronic lock and printer.Employee Badge: Bar-coded card that is used to allow access to the Datalog in order to pull& return keys. All ofther functions are prohibited.HandyTrac Online: Key Control System that utilizes the internet to store and retrieve dataon HandyTrac's secure website.Key Map: The confidential report that shows the relative hook locations & tag numbers forall apartment units in the System. (same as the LOC/ITEM Map)Key Rotation (Gen 8): Datalog guides user through Key Rotation process.

Call 888-458-9994 (toll free) for access codeKey Set: A set of keys for one unit or common area.Key Tag: A plastic tag with a bar code that is attached to a key set.LOC / ITEM Map: The confidential report that shows the relative hook locations & tagnumbers for all apartment units in the System. (same as the Key Map)Master Badge: An Employee Badge that has the hightest access level. All System func-tions are available to someone with a Master Badge.Modem: Enables communicaton through phone line by converting signals produced by onetype of device (such as a Datalog) to a form compatible with another device (such as theHandyTrac Website)Stick (router): Directs incoming calls to either the fax machine or the Datalog.Transaction: Individual information record specifying why an employee has accessed theSystem. All transactions are recorded and are accessed through the End of Period (EOP)report.Uninterruptible Power Supply: A device that allows the continuation of AC power to aSystem when the main power in interruped or degraded. (see page 22)

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The CLEAR button is used when you would like to change to a new activity. Forexample, if you have chosen activity 08 and want to change to activity 06, you may pressCLEAR then press the new activity.

The BACK SPACE button is used when you have made an error in typing. PressBACK SPACE to delete letters or numbers which you have entered. You may continueentering correct information.

The ENTER button is used to tell the computer to act upon the information you haveentered. Press ENTER when prompted at the display screen.

The OUT button is used to end your transaction. It ends your activity with the com-puter and returns the system to the "ready" status for the next user.

The IN button is used to return keys. After entering your badge and pin, press the INbutton and follow the screen prompts to return keys .

Key Commands: Some of the data log keys are programmed to per-form specific functions. These include:

For more information on entering Alpha letters,spaces, periods, etc - see page 17

A9:00:30

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888-458-9994

www.handytrac.com Email: service@handytrac.com

ACTIVITY CODES – Gen 8 & 9 Online 32 Unit Lock Change 33 Trash Out Unit 34 Ready Unit/Turnkey 35 Pain Unit 36 Clean Unit 37 Clean Carpet 38 Punch Out Unit 39 Blinds/Drapes 40 Work Order 41 Plumbing 42 Plg Kitchen Faucet 43 Plg Kitchen Sink 44 Plg Disposal 45 Plg Bath Faucet 46 Plg Bath Lavatory 47 Plg Tub/Shower 48 Plg Toilet 49 Hot Water Heater 50 Activity 50 51 HVAC 52 HVAC No Cool 53 HVAC Leaks 54 HVAC Fan 55 HVAC Thermostat 56 HVAC Filter 57 HVAC No Heat 58 Landscape 59 Recreation Area 60 Activity 60 61 Appliances 62 Refrigerator 63 Stove 64 Oven 65 Dishwasher

66 Vent Hood 67 Microwave 68 Trash Compactor 69 Washer 70 Dryer 71 Electrical 72 Power Out 73 Switch 74 Outlet 75 Light 76 Fan 77 Interior 78 Interior Pain 79 Interior Leak 80 Interior Flooring 81 Carpentry 82 Crp Lock 83 Crp Door 84 Crp Window 85 Crp Screen 86 Crp Cab/Counter Top 87 Building Entry/Halls 88 Building Stairs 89 Building Elevators 90 Basement/Storage 91 Exterior 92 Roof 93 Gutter/Downspouts 94 Exterior Light 95 Special In 96 Special Out 97 Employee IN 98 Employee OUT 99 EXCEPTION

CLEAR Change Activity Code 01 or IN Return Key 00 RESERVED 01 Return Key 02 Edit Loc/Item# 03 RESERVED 04 Add/Edit Key Tag 05 RESERVED 06 Audit Keys Out 07 RESERVED 08 Last Transaction 09 RESERVED 10 Activity 10 11 Show Unit 12 Show Unit/Ad 1 13 Show Unit/Ad 2 14 Show/Apt Guide 15 Show/For Rent 16 Show/Res Referral 17 Show/Other Referral 18 Show/Locator 19 Show/Sign 20 Activity 21 Mgmt Inspection 22 Owner/Lender Inspect 23 Utilities: Gas 24 Utilities: Electric 25 Media/Cable 26 Telcom 27 Pest Control 28 Safety/Security 29 Preventative Maint 30 Resident Lockout\ 31 Resident Move In

HOW TO PULL A KEY HOW TO SHOW LAST TRANSACTION 1. Scan badge at the Data Log / enter PIN # 1. Scan badge at the Data Log / enter PIN # 2. Enter Activity Code from above list 2. Enter Activity Code 08 3. Enter the Loc/Item (unit) number 3. Data Log shows your last transaction 4. Remove the keyset and scan the key tag 5. Enter a new location or press OUT HOW TO REVIEW KEYS OUT 1. Scan badge at the Data Log / enter PIN # HOW TO RETURN A KEY 2.Enter Activity Code 06 1. Scan badge at the Data\ Log - Enter PIN # 3. Press ENTER repeatedly to scan entire list 2. Press the IN button 4. Press OUT when finished 3. Scan the key tag 4. Place keyset on indicated Hook # HOW TO CHECK LOCATION OF KEYSET 5. Scan another keyset or press OUT 1. Follow the RETURN A KEY function above

© 2003 HandyTrac Systems LLC Patent Pending